Manage Netwerk24

How to cancel netwerk24 and protect your subscription rights in south africa

What is netwerk24

Netwerk24 is South Africa's leading Afrikaans-language news and lifestyle digital platform, delivering breaking news, in-depth analysis, and premium multimedia content to readers across the country. The service operates as a paid subscription model, giving you access to exclusive articles, magazines, and specialist coverage that you cannot find elsewhere on their free tier.

Who uses netwerk24

Netwerk24 serves South African readers who prefer Afrikaans-language news and want deeper engagement with current affairs, lifestyle features, and magazine-style content. The platform is part of the Media24 group and offers flexible subscription plans you can purchase directly through their website or via the Apple App Store and Google Play.

How netwerk24 operates

The service operates on an auto-renewal model, meaning your subscription renews automatically at the end of each billing period unless you actively cancel it. This is important to understand before you sign up, because many subscribers end up charged for periods they no longer use if they forget to cancel in time.

Why you might want to cancel netwerk24

You may have legitimate reasons to cancel your subscription, and Stopee recognizes that not every digital service remains a good fit for your life and budget.

Common reasons to cancel

• You no longer read Afrikaans-language news regularly or prefer English-language outlets
• The subscription cost no longer fits your monthly budget
• You signed up for a promotional offer that has now expired, pushing your monthly cost higher
• You used Netwerk24 for a specific event or period and no longer need ongoing access
• You discovered duplicate charges or unexpected renewals on your account
• You want to consolidate your media subscriptions and use competing services instead

What you should consider before cancelling

Before you cancel, ask yourself whether you use the service at least once per week. If you do, the subscription may still represent good value for your money. If you haven't logged in for more than a month, cancelling is likely the right decision. Many people find that they can pick up an annual subscription during a promotional period (like the OneDayOnly deals mentioned below) at a heavily discounted rate, making it cheaper than paying month-to-month.

Netwerk24 pricing plans and what you're paying for

Understanding your current plan is the first step to cancelling with confidence and knowing whether you qualify for a refund. Here is the current pricing breakdown across all channels.

How netwerk24 prices vary by platform

Prices differ significantly depending on where you buy your subscription. In-app purchases through Apple and Google are set by those platforms and may include additional fees or local currency conversions. Web-based subscriptions purchased directly from Netwerk24 sometimes offer better value, especially during promotional campaigns. Stopee recommends checking all three channels (website, App Store, and Google Play) before you subscribe, and noting your exact plan so you know how to cancel it later.

Promotional deals and new-subscriber offers

Netwerk24 regularly runs limited-time deals through platforms like OneDayOnly, where you can lock in an annual subscription for R389 instead of paying R1,279.99 through the app. These deals are typically limited to new subscribers and may not be available if you have cancelled before. If you are considering whether to stay or cancel, check whether a new promotional period is coming up; you might be better served cancelling now and re-subscribing at the lower rate later.

How to cancel netwerk24 without mistakes

Cancelling Netwerk24 depends entirely on how you purchased your subscription. Stopee has broken down the exact steps for each method, because choosing the wrong cancellation path can leave your subscription active and your money continuing to drain from your account.

Cancel a netwerk24 subscription via your web profile

If you purchased your subscription directly through the Netwerk24 website (not through an app store), use this method.

1. Open your web browser and navigate to the Netwerk24 website
2. Log in to your account using your registered email address and password
3. Go to your account settings or subscription management page
   • Look for a link labelled "My account", "Account settings", or "Subscriptions"
   • This is usually found in the top-right corner of the page or in a menu under your profile name
4. Find the cancellation or "Terminate subscription" option
   • Read the on-screen prompt carefully; Netwerk24 will show you your current plan and when it expires
   • Confirm that you understand when your access will end
5. Click to confirm the cancellation
   • Netwerk24 should display a confirmation message or send you a confirmation email
   • Take a screenshot of this confirmation and save it to your device or email it to yourself
6. Verify that auto-renewal has stopped by checking your account settings again within 24 hours

Pro tip: Open your email and search for messages from Netwerk24 before you attempt cancellation. This helps you find the exact account email address and any order confirmation numbers, which speed up the process if you need to contact support later.

Cancel netwerk24 by email

For multi-period subscriptions (6-month or annual plans) or if you cannot access your web profile, email cancellation is your fastest route. This method also creates a written record of your request, which protects you if Netwerk24 claims they never received your cancellation.

1. Open your email client and compose a new message
2. Send your cancellation request to diens@netwerk24.com
3. Include the following information in the email body:
   • Your full name (as it appears on your account)
   • The email address registered with your Netwerk24 account
   • Your current subscription plan type (monthly, 6-month, annual, or app-based)
   • The date you wish your cancellation to take effect (ideally the date you send the email, or your preferred end date)
   • A clear statement: "I request cancellation of my Netwerk24 subscription"
4. Send the email and wait for a confirmation response
5. Save the confirmation email Netwerk24 sends you; this is your proof of cancellation
6. Check your bank or payment account 20 business days later to confirm that no new charge has been applied

Warning: Netwerk24 states that email cancellations take approximately 20 business days to process. Do not assume your subscription has been cancelled just because you sent an email. Mark your calendar and verify 21 days later that your next renewal has not been charged.

Cancel a netwerk24 subscription via the call centre

If you prefer to speak to a human, or if you have a complex subscription (such as a multi-period plan with a partial-period refund question), use the call centre method.

1. Call the Netwerk24 call centre at 087 353 1300 (local South Africa number) or +27 21 285 0988 (international)
2. Have the following information ready before you call:
   • Your full name
   • The email address registered with your account
   • Your subscription plan type and the date you subscribed
   • The date you want your cancellation to take effect
3. Explain to the call centre agent that you want to cancel your subscription
4. Ask the agent to confirm your cancellation request verbally and note the date and time of your call
5. Request that the agent email you a cancellation confirmation to your registered email address
6. Write down the agent's name and the exact time of the call for your records
7. Hang up and wait for the confirmation email within 24 hours

Pro tip: Call the Netwerk24 call centre early in the morning (around 8:00 AM) on a weekday. You will reach a live agent faster and experience shorter wait times than if you call during lunch or late afternoon.

Cancel an app store subscription (Apple app store)

If you purchased your Netwerk24 subscription through the Apple App Store (iPhone, iPad, or Mac), you must cancel through Apple's subscription settings, not through Netwerk24 directly. This is because Apple manages the billing relationship, not Netwerk24.

1. On your Apple device, open the Settings app
2. Tap your name at the top of the Settings menu
3. Tap "Subscriptions"
   • If you are on a Mac, go to System Preferences > [Your Name] > Subscriptions
4. Find "Netwerk24" in the list of active subscriptions and tap it
5. Tap "Cancel Subscription"
6. Follow the on-screen prompts to confirm your cancellation
7. You will receive a confirmation message on screen; take a screenshot for your records

Warning: Apple will ask you to provide feedback about why you are cancelling. You do not have to answer this question; it is optional. Proceed with the cancellation regardless.

Cancel an app store subscription (Google play)

If you purchased your Netwerk24 subscription through Google Play (Android), you must use Google's subscription management system to cancel.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Tap "Manage subscriptions"
4. Find "Netwerk24" in the list of active subscriptions and tap it
5. Tap "Cancel subscription"
6. Follow the on-screen instructions and confirm your cancellation
7. You will see a final confirmation screen; take a screenshot and note the date

Google Play will notify you within 48 hours via email that your subscription has been cancelled. If you do not receive this email, return to your Manage Subscriptions page and verify that Netwerk24 no longer appears as an active subscription.

What happens to your access after cancellation

Understanding what happens next gives you peace of mind and helps you plan whether to switch to an alternative news service.

How long you can keep reading

When you cancel Netwerk24, your access does not stop immediately. You retain full access to all premium content and features until the end of the billing period you have already paid for. If you cancel a monthly subscription on the 15th of the month, you can continue reading until the end of that month. If you cancel an annual plan mid-year, you can keep reading until the end of the year.

Auto-renewal stops immediately

The moment Netwerk24 processes your cancellation, auto-renewal stops. No new charges will be applied to your payment method after your current period ends. This is true regardless of which cancellation method you use (web, email, phone, or app store).

Your account and personal data

Cancelling your subscription does not delete your Netwerk24 account. Your profile remains active, and you can log in to view any previously saved articles or bookmarks. Your personal data (name, email, payment information) is retained by Netwerk24 in accordance with their privacy policy. If you want your data deleted entirely, you must submit a separate data deletion request to diens@netwerk24.com and reference the Data Protection laws that apply in South Africa.

Will you receive a refund

Refund eligibility is the question that matters most to many Stopee users, and the answer depends on what type of plan you purchased and how you purchased it.

Web-based multi-period refunds (6-month and annual plans)

If you purchased a multi-period subscription (6-month or annual) directly through the Netwerk24 website and cancel before the period ends, you are entitled to a pro-rata refund for the unused portion of your subscription. Netwerk24 calculates this by dividing the total subscription cost by the number of days in your plan, then multiplying by the number of days you did not use.

For example: if you pay R1,200 for a 365-day annual subscription but cancel after 100 days, Netwerk24 refunds you approximately R900 (for the remaining 265 days).

Refund timing and processing

Eligible refunds are processed within approximately 20 business days of your cancellation request. You will see the refund appear in your original payment method (credit card, debit card, or bank account). Check your bank statement to confirm the refund has arrived within 25 business days. If you do not see the refund after 25 days, contact Netwerk24 again at diens@netwerk24.com with your cancellation confirmation details.

App store and google play refund exceptions

Subscriptions purchased through the Apple App Store or Google Play are governed by Apple and Google's refund policies, not by Netwerk24. Both platforms allow refunds within 14 days of your initial purchase if you did not use the service. After 14 days, refunds are at the discretion of Apple or Google and are rarely granted.

If you want a refund for an app store purchase, you must request it directly from Apple or Google, not from Netwerk24. Stopee recommends contacting Apple Support (for iOS) or Google Play Support (for Android) within 14 days and explaining that you did not use the service and want a refund.

Monthly subscription refunds (limited)

If you purchased a monthly subscription, you generally do not qualify for a refund if you cancel mid-month. Most news services treat monthly subscriptions as non-refundable once you have accessed the service. However, if you cancel within 24 hours of your initial purchase and have not logged in, you may qualify for an exception. Contact Netwerk24 at diens@netwerk24.com and ask; the worst they can say is no.

Your consumer rights and how to enforce them in south africa

South Africa's Consumer Protection Act (No. 68 of 2008) grants you important rights when cancelling digital services like Netwerk24. Stopee wants you to know what these are, because they strengthen your position if Netwerk24 refuses to cancel or process your refund.

Right to cancellation within a cooling-off period

The Consumer Protection Act gives you the right to cancel distance contracts (including online subscriptions) within 5 business days of concluding the agreement, provided you have not used the service in full. This means if you signed up for Netwerk24 yesterday and have barely used it, you can request a full refund within the cooling-off window, even for promotional plans.

Right to transparent pricing and cancellation terms

Netwerk24 must display cancellation terms clearly at the point of purchase. If the terms were hidden, unclear, or not displayed before you bought the subscription, you have grounds to dispute the charge or demand a refund under the Act.

Right to lodge a complaint with the national consumer commission

If Netwerk24 refuses to process your cancellation or ignores your refund request after 30 days, you can lodge a formal complaint with the National Consumer Commission (NCC). The NCC is South Africa's consumer protection authority and investigates violations of the Consumer Protection Act. You can lodge a complaint online at ncc.org.za or call the NCC helpline.

Stopping payment through your bank

If Netwerk24 continues to charge you after you have requested cancellation, you have the right to instruct your bank to stop payment. Contact your bank's fraud department and explain that you cancelled the subscription but charges continued. Your bank can reverse unauthorized charges and issue a refund within 5 to 10 business days. This is a last resort, but it is your legal right if the company ignores your cancellation request.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but many people slip up and end up charged months after they thought they had cancelled. Stopee has identified the most common errors so you can side-step them.

Using the wrong cancellation method

The biggest mistake is cancelling through the wrong channel. If you bought your subscription through the Google Play Store, sending an email to Netwerk24 will not work; Google will continue to bill you. You must use the exact method that corresponds to where you purchased the plan. Check your initial confirmation email or bank statement to see which platform you used, then cancel through that same platform.

Not keeping proof of cancellation

Many people cancel but do not save the confirmation email or screenshot. When a charge appears weeks later, they have no evidence that they requested cancellation, and Netwerk24 claims no record exists. Always take a screenshot or forward the confirmation email to yourself before closing the browser tab or hanging up the phone.

Cancelling too close to your renewal date

If you cancel on the 29th of a 31-day month and your renewal date is the 31st, Netwerk24 may process the renewal before your cancellation takes effect. Avoid this by cancelling at least 3 days before your renewal date. Check your original confirmation email or account settings to find your exact renewal date.

Assuming silence means cancellation

Just because Netwerk24 does not reply to your cancellation email does not mean the subscription is cancelled. The company's stated processing time is 20 business days. Do not assume anything; set a calendar reminder and check your bank statement on day 21 to confirm that no new charge has been applied.

Forgetting to cancel app store subscriptions

Many subscribers believe they have cancelled their Netwerk24 membership because they stopped using the app. Using the app is different from cancelling the subscription. If you do not explicitly cancel through Apple or Google, the subscription will auto-renew and you will be charged. Open your app store subscription settings today and check for any active Netwerk24 renewals you may have forgotten about.

Checklist before and after you cancel

Use this checklist to stay organized and avoid missing a step.

Why stopee is your partner in cancelling smart

Cancelling a subscription should not feel like a battle. Stopee has helped thousands of consumers cancel unwanted services, recover lost refunds, and understand their rights when companies make cancellation deliberately difficult. Our guides are written by consumer advocates who have negotiated with subscription platforms, uncovered hidden terms, and pushed back against dark patterns that trap subscribers.

Whether you are cancelling Netwerk24 today or want to review other services before you commit to them, Stopee empowers you with clear, actionable steps and insider knowledge of how companies operate. Visit Stopee to explore guides for other digital services, compare subscription costs, and learn how to protect yourself from auto-renewal traps.

How to contact netwerk24 for cancellation

If you need to reach Netwerk24 directly, use these contact details.

Email cancellation requests

Send your cancellation request to:

diens@netwerk24.com

Include your full name, registered email address, subscription plan type, and the date you want your cancellation to take effect.

Call the customer service centre

Phone (local South Africa):

087 353 1300

Phone (international):

+27 21 285 0988

Business hours: Monday to Friday, 8:00 AM to 5:00 PM (SAST).

Web-based profile cancellation

Log in to your Netwerk24 account at the main website and navigate to account settings or subscription management to cancel via your profile.

Stopee remains your trusted guide for navigating cancellations with confidence. Our mission is to make sure you keep control of your subscriptions and your budget.