Manage Book Of The Month
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Cancel Book Of The Month: Step-by-Step Guide
How to cancel book of the month: your south african guide to stopping the subscription
What is book of the month and how does it work
Book of the Month is a curated book subscription service that delivers a handpicked selection of new titles to your door each month. A panel of editors chooses featured selections, and you decide whether to accept the monthly pick or browse alternative options before your next shipment arrives.
How the subscription operates
When you join, you commit to a monthly renewal unless you cancel. Each month, you receive a curated book selection or choose from a shortlist of alternatives. The service charges your payment method automatically on a set date unless you pause or cancel your membership. If you subscribed through an app (Apple or Google Play), your subscription renews through that platform instead of directly through the Book of the Month website.
Why cancellation matters
Many subscribers sign up for one or two months but forget to cancel, leading to unwanted charges and accumulated books. Stopee understands that life changes, budgets shift, and reading habits evolve. Taking action to cancel ensures you stop paying for a service you no longer use, and it protects your payment method from recurring charges you don't authorize.
Why you might want to cancel book of the month
Before exploring cancellation steps, consider what's driving your decision so you can choose the best exit strategy.
Common reasons for cancellation
You may cancel because the monthly selections no longer match your reading taste, you have a backlog of unread books at home, or the cost no longer fits your budget. Some members cancel after a promotional period ends and the standard price kicks in. Others pause instead of cancelling to preserve their account and resume later without losing history.
Pause versus cancel
Book of the Month offers a pause option that temporarily freezes your subscription without cancelling it outright. Pausing preserves your account, order history, and any unused credits. Cancellation is permanent and may forfeit unused credits. If you think you might return, pausing keeps your door open. If you're certain you're done, cancellation removes the temptation to re-subscribe.
Book of the month pricing and what you're paying
Understanding your exact charges helps you decide whether cancellation is the right move and ensures you recognize what you should stop paying for.
Current pricing structure
Book of the Month is a U.S.-based service with pricing displayed in USD. Official ZAR (South African Rand) pricing is not listed on the service. When you pay in South Africa, your bank or payment provider converts USD to ZAR at the prevailing exchange rate, which may include a currency conversion fee.
| Plan type | Price (USD) | Billing cycle | What you get |
|---|---|---|---|
| Standard monthly | $12.50 - $17.99 | Monthly | One curated book selection monthly, browse and swap options, add-on purchases available |
| Annual prepaid | Varies by promotion | Annual | Locked-in rate for 12 months, same benefits as monthly |
| Promotional offer | Discounted first month | Monthly thereafter | Introductory rate, then standard pricing applies unless you cancel |
Check your exact charge
Log into your Book of the Month account and navigate to Billing or Account Settings to see the exact amount charged in your local currency. If you subscribed via Apple or Google Play, check your device's app subscription screen for the precise price. Stopee recommends taking a screenshot of your billing page before cancelling so you have proof of what you were charged and when.
How to cancel book of the month: step-by-step methods
You have three primary pathways to cancel. Choose the method that matches how you subscribed to ensure your subscription actually stops.
Cancel via the book of the month website on desktop
This is the most straightforward route if you subscribed directly through bookofthemonth.com and not through an app store.
- Open a web browser and visit the Book of the Month website
- Log in using your email address and password
- If you have forgotten your password, use the "Forgot password" link to reset it
- Navigate to your account settings
- Look for "My Account" or "Account" in the top menu
- Select "Membership" or "Subscription Settings"
- Locate the cancellation option
- Find and click "Cancel Membership" or "Cancel Subscription"
- The website may first offer you a pause option or a discount to stay; review this but proceed with cancellation if you're certain
- Follow the cancellation prompts
- The service may ask why you're leaving; your feedback is optional but can help improve the service
- Confirm your cancellation when prompted
- Save your confirmation
- The website will display a confirmation message and send a confirmation email to your registered address
- Screenshot the on-screen confirmation and forward the email to yourself or save it in a folder for your records
- Verify cancellation within 3-5 days
- Check that no new charge appears on your payment method
- If a charge does appear after cancellation, contact member.services@bookofthemonth.com immediately with your confirmation
Pro tip: Cancellation is usually effective immediately, but if your billing date is tomorrow, the service may charge once more. Contact support to request a refund of that final charge if it arrives after your cancellation date.
Cancel if you subscribed via apple app store or google play
If you started your subscription on an iPhone, iPad, or Android device, you must cancel through that platform, not through the Book of the Month website. The website will not stop app-based subscriptions.
- For Apple users: manage your subscription through the App Store
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen, then tap "Subscriptions"
- Find "Book of the Month" in the list and tap it
- Tap "Cancel Subscription" and confirm
- Apple will send you a confirmation email
- For Android users: manage your subscription through Google Play
- Open Google Play on your Android device
- Tap your profile icon in the top right corner
- Select "Subscriptions" from the menu
- Find and tap "Book of the Month"
- Tap "Cancel" and follow the prompts to confirm
- Google will send a confirmation to your registered email
- Verify the cancellation took effect
- Return to the subscription list in your device settings after 1-2 hours
- Book of the Month should no longer appear, or should show as "Cancelled"
Warning: Deleting the Book of the Month app from your device does not cancel your subscription. You must follow the steps above to actually stop the charges.
Cancel by email if the website option is unavailable
If you cannot access the cancellation option on the website or prefer written confirmation, email the member services team.
- Compose an email to member.services@bookofthemonth.com
- Subject line: "Subscription cancellation request"
- Include your full name, email address on file, and the date you wish to cancel (today or the date of your next billing cycle)
- State clearly: "I request immediate cancellation of my Book of the Month subscription"
- Send the email and save a copy for your records
- Forward the email to a separate folder or print it
- Note the date and time you sent it
- Wait for a response
- The support team typically replies within 2-5 business days with a cancellation confirmation
- If you do not hear back within one week, follow up or escalate (see the consumer rights section below)
Cancel by registered postal mail for documented proof
If you want a hard-copy record of your cancellation request, you may send a registered letter to Book of the Month's corporate address.
- Prepare your cancellation letter
- Write: "I request cancellation of my Book of the Month subscription effective immediately. Account holder: [Your Full Name]. Email on file: [Your Email]. Subscription start date: [Date if you know it]."
- Include a copy of a recent billing statement or screenshot showing your account
- Send by registered post
- Address your letter to: Book of the Month, [Corporate address - see section below for contact details]
- Use registered mail to obtain a tracking number and delivery confirmation
- Keep the tracking number and a copy of your letter
- Follow up if needed
- After 10 business days, contact member.services@bookofthemonth.com to confirm receipt and verify your cancellation
Pro tip: Stopee recommends combining postal cancellation with an email follow-up. Send your email first, then post your letter the same day. This dual approach creates a paper trail and ensures at least one method reaches the team.
What happens to your account and access after cancellation
Cancelling does not instantly erase your account, but it does stop your membership benefits and blocks future charges.
Your account after cancellation
Your account remains active and accessible after you cancel. You can log in to view your order history, download any ebooks or digital content you purchased, and review past selections. Your stored payment method and profile information are retained per the service's privacy policy. However, you lose access to subscriber benefits like swapping monthly selections or accessing member-exclusive discounts.
Pending and in-transit shipments
If your monthly shipment has already left the warehouse before you cancelled, it will still be delivered. Once a package is in transit, the bookseller considers it yours. You may accept or refuse the delivery, but a refund is unlikely. If you want to prevent a shipment, cancel a few days before your billing date to ensure the order has not yet been processed.
Unused credits and membership perks
If you have unused membership credits or paused months remaining on your account, cancellation may forfeit them. If you suspect you have credits, log in and check your balance before cancelling. Contact member.services@bookofthemonth.com to ask if any credits can be applied to a final book purchase before cancellation takes effect. Stopee has helped thousands of consumers recover forgotten credits by reaching out before they cancel.
Refund policy and what you can expect to recover
Understanding Book of the Month's refund terms helps you set realistic expectations and identify any exceptions that might work in your favour.
Standard refund policy
Book of the Month's published policy states that once a book has shipped, no refund is issued. The service considers the book yours upon delivery. Monthly subscription charges are non-refundable once the billing date has passed. This is a common policy in the publishing industry and reflects the difficulty of reselling used books.
When you might qualify for an exception
Exceptions exist and Stopee urges you to pursue them if they apply to you. You may be entitled to a refund in these scenarios:
- You were charged twice in a single billing cycle due to a system error
- You cancelled in time but were charged again because the cancellation did not process
- You received a damaged or defective book
- You were charged without authorization (for example, after your card expired or you moved home)
- You cancelled and a book was still shipped weeks later
How to request a refund if you believe you qualify
- Gather proof of your claim
- Take screenshots of duplicate charges or charges after cancellation
- Take photos of any damaged books or packaging
- Collect all cancellation confirmation emails and billing statements
- Contact Book of the Month's member services team
- Email member.services@bookofthemonth.com with the subject "Refund request"
- Attach screenshots and attach or describe your evidence clearly
- Explain why you believe you qualify for an exception
- Wait for a response
- The team typically replies within 5-7 business days
- They may approve a partial or full refund, offer a credit, or explain why your claim does not qualify
- Escalate if refused
- If Book of the Month refuses and you believe the decision is unfair, follow the consumer rights steps in the section below
Warning: Do not assume refunds are impossible. Many consumers succeed in recovering charges for duplicate billing or unauthorized subscriptions. Stopee recommends always reaching out if your situation involves a potential error or policy exception.
Your consumer rights in south africa and how to enforce them
South African consumer law provides you with protections when dealing with subscription services like Book of the Month, even though the company is U.S.-based.
Consumer protection act and cooling-off rights
The South African Consumer Protection Act (CPA) grants you a cooling-off period of 5 business days to cancel a distance contract (such as an online subscription) without penalty, provided you notify the trader in writing. This right applies if you did not have an opportunity to examine the service before purchase or if the trader's terms were not clear. Additionally, the Electronic Communications and Transactions Act (ECTA) provides similar protections for online transactions.
When these rights protect your cancellation
If you signed up for Book of the Month and changed your mind within 5 business days, you have a statutory right to cancel and demand a full refund, regardless of the company's standard policy. The company cannot refuse this right. If Book of the Month charged you and refuses a refund for a cancellation within the 5-day window, the CPA is your lever.
How to use the consumer protection act if book of the month refuses
- Document your cancellation request and the company's response
- Keep all emails, screenshots, and confirmation messages showing when you cancelled and what the company said
- Note the date you subscribed and the date you requested cancellation
- Send a formal demand letter
- Compose a letter citing the Consumer Protection Act Section 5(3) (cooling-off rights)
- State: "I cancelled my subscription within 5 business days of purchase as protected by the Consumer Protection Act. I demand a full refund of [amount] to [your bank account details] within 10 days."
- Send this via registered email or certified post to member.services@bookofthemonth.com and keep a copy
- Contact the National Consumer Commission (NCC) if the company ignores you
- File a complaint with the NCC at complaints@thencc.org.za
- The NCC can investigate unfair practices and push Book of the Month to comply with South African law
- Provide your documentation, the company's refusal, and your demand letter
Pro tip: The National Consumer Commission has authority over traders who operate in South Africa, including foreign companies. Do not assume Book of the Month can ignore South African law simply because it is based in the U.S. Include a reference to the NCC in your demand letter to signal that you know your rights.
Common mistakes when cancelling book of the month
Many subscribers unintentionally leave their subscriptions active or fail to keep proof of cancellation. Learning from these mistakes now can save you time, money, and frustration.
Mistake one: deleting the app instead of cancelling the subscription
Removing the Book of the Month app from your phone does nothing to stop your subscription if you subscribed via an app. The charges continue because the subscription lives in your Apple or Google account, not in the app itself. You must log into your device's subscription settings and cancel there. Stopee has seen subscribers discover months of hidden charges because they confused app deletion with subscription cancellation.
Mistake two: cancelling on the website when you subscribed via an app
If you used Apple or Google Play to start your subscription, visiting the Book of the Month website and cancelling there will not stop your charges. The two systems are separate. You must cancel through the app store where you subscribed. Check your first confirmation email to see which platform you used; if it came from Apple or Google, cancel there.
Mistake three: not saving your cancellation confirmation
If Book of the Month later claims they never received your cancellation request or disputes the date you cancelled, you have no proof. Always take a screenshot of the on-screen confirmation, save the confirmation email, and note the date and time. Stopee recommends creating a folder on your computer or phone labelled "Subscriptions Cancelled" where you store all proof of cancellation for every service.
Mistake four: cancelling days after your billing date
If you cancel after your monthly billing date, you will be charged one more time. Cancellations typically take effect immediately, but charges that already processed cannot be reversed instantly. Ask Book of the Month to refund that final charge in your cancellation email, and many will honour this request if you cancel within 1-2 days of the billing date.
Mistake five: not checking for app-store subscriptions if you have multiple devices
If you signed up on your iPhone and later downloaded the app on an iPad or Android tablet, you may have multiple active subscriptions charging you unknowingly. Check the subscription settings on every device you own to catch hidden duplicates. Use a password manager to log into all your accounts and audit them before you cancel.
Checklist: before, during, and after cancellation
Use this checklist to ensure your cancellation is complete and your account is properly closed.
| Stage | Action | Done? |
|---|---|---|
| Before cancelling | Log in and check your billing date and account balance | [ ] |
| Before cancelling | Check for any unused credits or paused months you want to preserve | [ ] |
| Before cancelling | Download or save any digital content or order history you want to keep | [ ] |
| During cancellation | Choose your cancellation method (website, email, or postal) | [ ] |
| During cancellation | Take screenshots of the cancellation confirmation page | [ ] |
| After cancellation | Save the confirmation email sent by Book of the Month | [ ] |
| After cancellation | Check your bank or card statement 3-5 days later for unexpected charges | [ ] |
| After cancellation | If a charge appears after cancellation, contact member.services@bookofthemonth.com with proof | [ ] |
| If denied a refund | Gather screenshots of charges, cancellation emails, and correspondence | [ ] |
| If denied a refund | Contact the National Consumer Commission to lodge a formal complaint | [ ] |
Book of the month cancellation contact details and support address
Save these details so you can reach Book of the Month's support team quickly if your cancellation encounters problems.
How to reach member services
Email member.services@bookofthemonth.com with the subject line "Cancellation request" or "Refund request." Responses typically arrive within 2-7 business days. If you do not receive a reply within one week, follow up or escalate to the National Consumer Commission.
Postal address for registered mail
If you choose to send a cancellation letter by registered post, address it to the Book of the Month corporate office. The known addresses associated with the service include ZIP codes 10001 and 11385 in New York, USA. Contact member.services@bookofthemonth.com to request the current mailing address before sending, as corporate addresses can change.
Escalation: national consumer commission
If Book of the Month refuses to honour your cancellation or denies a refund you believe you are entitled to, contact the South African National Consumer Commission at complaints@thencc.org.za or visit www.thencc.org.za. The NCC can investigate unfair practices and compel the company to comply with South African consumer law.
Why stopee is your ally in subscription cancellation
Cancelling a subscription should be straightforward, but companies often make it deliberately difficult to protect revenue. Stopee exists to demystify the cancellation process and empower you to reclaim control of your subscriptions and spending.
Whether you are cancelling Book of the Month because your reading tastes have changed, your budget has tightened, or you simply want to stop the automatic charges, Stopee provides step-by-step guidance tailored to your situation. We compile the most current cancellation methods, refund policies, and consumer protection information so you do not waste time searching fragmented support pages.
Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover forgotten credits, and pursue refunds when companies refused. We understand the frustration of being charged for services you no longer want, and we know the power of having clear, actionable steps in front of you.
If you encounter resistance from Book of the Month or feel uncertain about your rights, revisit this guide and use the consumer protection frameworks outlined. You have stronger leverage than you may realize, and Stopee is here to help you use it. Take action today, keep your proof of cancellation, and reclaim your money.