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Cancel Clever Brain Training: The Right Way
How to cancel clever brain training in south africa: your complete guide
What is clever brain training and why you might want to cancel
Clever Brain Training is a subscription app that delivers daily puzzles and cognitive exercises to strengthen your memory, attention and logical thinking. The service operates through mobile apps and web platforms, with multiple subscription tiers available to suit different budgets and commitment levels.
The app is managed by Cleverside Ltd (registered in Cyprus) and Cogvance Inc (USA), as stated in their Terms and Conditions. In South Africa, you access it via the App Store, Google Play or direct web payment through PayPal. Subscriptions auto-renew unless you actively cancel them, which is why many South African users find unexpected charges on their statements.
If you've decided Clever Brain Training no longer fits your routine or budget, or if you're concerned about recurring charges, Stopee is here to guide you through the cancellation process step by step. Understanding your rights and the exact cancellation method for your device will save you time and frustration.
When cancellation makes sense
You should consider cancelling if you no longer use the app regularly, prefer free alternatives, or notice the weekly charges adding up faster than you expected. Many South Africans cancel after realising they're paying between R119.99 and R199.99 weekly without active engagement.
Cancellation also makes sense if you want to pause your subscription temporarily and revisit it later. Unlike permanent account deletion, cancelling your subscription keeps your progress intact while stopping future charges.
What you'll learn in this guide
Stopee has compiled everything you need: the exact cancellation steps for iPhone, Android and web payment methods, what happens to your access after cancelling, refund possibilities under South African consumer law, and common mistakes to avoid. You'll finish this guide ready to cancel immediately if you choose to.
Your consumer rights in south africa
South African consumer protection law gives you specific rights when cancelling digital subscriptions. The Consumer Protection Act (CPA) 68 of 2008 requires that companies be transparent about auto-renewal terms and make cancellation straightforward.
What the consumer protection act says about cancriptions
The CPA requires Clever Brain Training to make cancellation "easy, simple and at no cost to the consumer." This means the cancellation method cannot be deliberately hidden, overly complicated or more difficult than the signup process. Your right to cancel is protected by law, not merely by the company's goodwill.
If Clever Brain Training makes cancellation deliberately difficult or refuses to honour your cancellation request, you can escalate to the National Consumer Commission (NCC), which enforces the CPA across South Africa. The NCC investigates complaints for free and can compel the company to refund charges and cease harmful practices.
The 14-day cooling off period myth
A common misconception is that you have 14 days to cancel any digital subscription and receive a refund. This is partially true but requires specific conditions. The CPA grants a 14-day cooling off period only if you were not given clear, upfront disclosure of the auto-renewal terms before you paid.
If Clever Brain Training clearly showed you the weekly charge, renewal date and cancellation method at checkout, the 14-day right may not apply. However, if the terms were hidden, unclear or difficult to find, you can claim the cooling off period and demand a refund. Stopee recommends checking your original receipt or signup confirmation for transparency evidence.
Refund policy and what to expect
Clever Brain Training does not offer automatic refunds once you cancel, and partial period refunds are rarely granted without dispute.
Standard refund position
Once you access the app, most digital services treat the purchase as non-refundable. Cancellation stops future charges but does not trigger a refund for the current billing period. Your current week or year of access continues until the paid period ends, then stops.
If you cancel mid-week on a weekly subscription, you lose access to the remaining days without compensation. This is standard practice across most app stores and payment providers globally.
Exceptions: when you can claim a refund
You can request a refund if you meet one of these conditions:
- You cancelled within 24 hours of the charge and did not use the service materially.
- The auto-renewal terms were not clearly disclosed before payment (14-day cooling off period applies).
- You see an unauthorized charge (someone else used your payment method without permission).
- The app was non-functional or failed to deliver the advertised service.
- Duplicate charges appear on your statement.
To claim a refund, first contact the app developer directly via the app's support email or website. Document your communication and clearly state why you believe you're entitled to a refund. If they refuse, escalate through your payment provider (Apple, Google Play or PayPal) and lodge a complaint with the National Consumer Commission.
Using your payment provider as leverage
Apple, Google and PayPal all have dispute resolution processes. You can submit a refund request directly through their platforms, which often succeeds where developer contact fails. Stopee has found that payment providers side with consumers on clarity and authorization issues more readily than app developers do.
How to cancel clever brain training on iPhone and iPad
If you subscribed through the App Store, you must cancel through Apple's settings. Deleting the app alone will not stop the charges.
Step-by-step iPhone and iPad cancellation
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top of the Settings menu (your name and profile picture).
- Select Subscriptions from the menu.
- Find and tap Clever - Brain Training Games in your subscriptions list.
- If you see multiple entries, tap the one matching your current payment plan.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation by tapping Confirm when prompted.
Pro tip: Cancel at least 24 hours before your renewal date. If you cancel on the same day as renewal, Apple may charge you first and then process the cancellation. Check your renewal date in the subscription details to time your cancellation perfectly.
Warning: Deleting the Clever Brain Training app from your home screen does nothing to stop charges. You must complete the steps above through Settings to stop auto-renewal.
What to do if the subscription won't cancel
Sometimes the cancel button doesn't appear or the process fails. This usually means your subscription is already queued for cancellation or there's a temporary glitch. Wait 24 hours, then retry the steps above.
If the subscription still appears as active and cannot be cancelled, contact Apple Support directly. Stopee recommends using Apple's phone support rather than chat, as cancellation issues often need manual account review.
How to cancel clever brain training on android
Google Play subscriptions are cancelled differently to Apple. Use these exact steps to disable auto-renewal on your Android device.
Step-by-step android cancellation
- Open the Google Play Store app on your Android phone or tablet.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions from the menu.
- Tap Clever - Brain Training Games to open your subscription details.
- Ensure you select the correct version if you see multiple similar apps.
- Tap Cancel subscription at the bottom of the screen.
- Follow the on-screen prompts to select your cancellation reason (optional but helpful for feedback).
- Tap Cancel Subscription again to confirm.
Pro tip: Google Play shows your exact renewal date in the subscription details. Make a note of this before cancelling so you know when your access will stop.
Warning: If you see "Pause subscription" as an option, this is different from cancellation. Pause temporarily stops charges but keeps the subscription active. If you want to permanently cancel, choose the "Cancel subscription" option instead.
Cancelling on older android versions
If your device runs Android 5 or older, the steps may differ slightly. Tap the three-line Menu, find "Manage apps", select "Clever Brain Training", then look for subscription settings. The exact menu structure varies by manufacturer and Android version.
How to cancel clever brain training on the web or via PayPal
If you subscribed directly through the Clever Brain Training website or paid via PayPal, the cancellation method is different. App Store and Google Play methods do not apply here.
Cancelling PayPal automatic payments
- Log in to your PayPal account on paypal.com.
- Click Settings (gear icon) in the top right.
- Select Payments from the left menu.
- Choose Manage automatic payments.
- Find the Clever Brain Training entry in your subscriptions list.
- Click Cancel next to the subscription.
- Confirm the cancellation when prompted.
PayPal will send you a confirmation email immediately. Your subscription stops at the next scheduled renewal date.
Cancelling web-based subscriptions
If you subscribed directly on the Clever Brain Training website (not through PayPal), you may need to contact the developer's support team. Check the app or website for a "Contact Support" link or email address.
When you email the developer, include your account email address, the subscription plan you purchased, and your request to cancel immediately. Request written confirmation of cancellation. Stopee recommends keeping this email chain as proof of cancellation, especially if you later dispute a charge.
Warning: Web-based cancellation requests can take 3-5 business days to process. Do not rely on email cancellation if your renewal date is within 48 hours. Instead, cancel through PayPal (if you originally paid via PayPal) or contact the developer urgently by phone if a number is available.
What happens after you cancel
Understanding your access and data after cancellation prevents unwanted surprises or confusion about remaining charges.
Your access timeline after cancellation
You retain full app access until the end of your current paid period. If you cancel mid-week on a weekly subscription, you can still use the app for the remaining days of that week. Once your paid period ends (e.g., the following Sunday), you lose access.
You can still log in to see your progress and account, but you cannot unlock premium features or complete new puzzles. The app becomes read-only until you resubscribe.
Your data and progress
Cancellation does not delete your account or progress. Your puzzle history, scores and completed exercises remain stored in your Clever Brain Training profile. If you resubscribe later, your data is restored immediately.
If you want to permanently delete your account and all associated data, you must contact the developer separately. Cancellation alone preserves your data indefinitely.
Checking your cancellation status
After cancelling, return to your subscription settings (on iPhone, Android or PayPal) to verify the cancellation stuck. Look for a status like "Subscription cancelled" or "This subscription will not auto-renew." If the subscription still shows as active after 48 hours, contact the relevant platform support.
Clever brain training pricing in south africa
Understanding the cost structure helps you decide whether cancellation is the right choice or if a cheaper tier works better for your budget.
Subscription plans and costs
| Plan | Price (ZAR) | Renewal period | Best for |
|---|---|---|---|
| Weekly (tier 1) | R199.99 | Weekly | Premium features, maximum access |
| Weekly (tier 2) | R149.99 | Weekly | Standard access, moderate cost |
| Weekly (tier 3) | R139.99 | Weekly | Budget-conscious users |
| Weekly (tier 4) | R119.99 | Weekly | Minimal features, lowest cost |
| Yearly | R719.99 | Annual | Committed users, better value per week |
The yearly plan works out to approximately R13.85 per week, significantly cheaper than even tier 4 weekly subscriptions. If you use the app regularly, the yearly option offers better value. However, if you're unsure about long-term use, start with a weekly tier and upgrade only after consistent engagement.
Common mistakes when cancelling clever brain training
Many South African users cancel incorrectly and continue to be charged. These mistakes are frustrating but easily avoidable once you know what to watch for.
Deleting the app instead of cancelling the subscription
The single most common error is removing Clever Brain Training from your phone and assuming the charges stop. Your phone storage has nothing to do with your subscription status. The app exists on Apple or Google's servers independently of your device.
You must cancel through Settings (iPhone), Google Play (Android) or PayPal (web). Deleting the app icon is just housekeeping. Stopee urges you to verify your subscription cancellation in the platform's settings, not just remove the app.
Cancelling the day of renewal
If your renewal date is Monday and you cancel on Monday, the system often charges you first, then processes the cancellation. You end up paying for a period you won't fully use.
Always cancel at least 24 hours before renewal. Check your renewal date in the subscription details, then mark your calendar to cancel the day before. This timing buffer prevents accidental charges.
Not confirming the cancellation
Many people cancel but never confirm they received a cancellation confirmation email or message. A week later, they're charged again and don't realise the cancellation never went through.
After cancelling, wait for a confirmation email from Apple, Google or PayPal. Check your spam folder if needed. If no confirmation arrives within 24 hours, retry the cancellation steps. This single habit eliminates 90% of "I thought I cancelled" complaints.
Cancelling then resubscribing by accident
Some users cancel, then accidentally reactivate their subscription while exploring the app's features. If you see a "Resume subscription" or "Reactivate" prompt after cancelling, ignore it unless you genuinely want to resubscribe.
After cancellation, it's safe to open the app and view your past progress. Do not tap any "Upgrade now" or "Get access" buttons, as these restart your subscription immediately.
Your cancellation checklist
Use this checklist to ensure you cancel correctly and avoid common pitfalls.
- I know my current renewal date (check app subscription settings).
- I have chosen the correct cancellation method (App Store, Google Play or PayPal).
- I cancelled at least 24 hours before renewal.
- I received a cancellation confirmation email or message.
- I verified the subscription status (should show "Cancelled" or "Will not renew").
- I have NOT deleted the app, only cancelled the subscription.
- I saved my confirmation email or screenshot as proof.
- I checked my bank statement one week after cancellation to ensure no charge appeared.
What users in south africa say about clever brain training
South African users appreciate the app's variety of puzzles and quick daily sessions, but many cite unexpected weekly charges as a reason for cancellation. Reviews consistently mention that tier 1 (R199.99 weekly) is too expensive relative to free alternatives.
Users recommend the yearly plan for regular players and tier 4 for casual engagement. The most common complaint is surprise charges due to misunderstanding auto-renewal, which Stopee's guidance above directly addresses.
Escalation: what to do if cancellation fails
If you follow all steps above and Clever Brain Training still charges you after cancellation, escalate immediately.
Step one: contact the developer
Email the Clever Brain Training support team with your cancellation request and proof (confirmation screenshot or email). Explain that you cancelled but were charged despite cancellation. Request a refund and written confirmation.
Allow 5 business days for response. If you receive no reply or a refusal, proceed to step two.
Step two: dispute through your payment provider
Contact Apple, Google or PayPal (depending on where you subscribed) and report an unauthorized charge or failed cancellation. Provide your cancellation proof and explain the situation. Payment providers often refund immediately to keep the user's goodwill.
Step three: lodge a complaint with the national consumer commission
If the payment provider refuses or the developer ignores you, file a formal complaint with the NCC at complaints.ncc.org.za or by phone on 0861 662 837. The NCC investigates for free and can compel Clever Brain Training to refund your charges and cease the harmful practice.
Stopee has documented many successful NCC outcomes for consumers fighting unwanted subscription charges. The NCC takes auto-renewal complaints seriously and views repeated charges after cancellation as a CPA violation.
Final summary and next steps
Cancelling Clever Brain Training takes just minutes once you know the correct method for your device. Whether you subscribed via the App Store, Google Play or PayPal, the steps are straightforward and free.
Your consumer rights under South African law protect you throughout this process. If Clever Brain Training charges you after cancellation or refuses to stop, the National Consumer Commission stands ready to investigate and enforce your rights.
Ready to cancel? Use the device-specific steps above (iPhone, Android or web), confirm your cancellation within 24 hours, and check your bank statement one week later. Stopee has helped thousands of South African consumers cancel unwanted subscriptions and recover unauthorized charges. Start your cancellation now, and you'll reclaim control of your spending and your device.
Questions about your specific situation? Stopee's cancellation guides cover hundreds of subscriptions and services. Visit stopee.com to find guides for other apps or services you're paying for, get tailored advice on refund claims, and access templates for complaint letters to companies and regulators.