Manage Trainingpeaks

How to cancel TrainingPeaks: your complete guide to stopping your subscription in south africa

What is TrainingPeaks and why athletes use it

TrainingPeaks is a subscription-based training platform built for athletes and coaches who want to plan, monitor and analyse their workouts with precision. The platform offers structured training plans, real-time performance metrics, and direct integration with popular fitness devices and apps, making it especially valuable for runners, cyclists and endurance athletes across South Africa.

Athletes use TrainingPeaks to follow customised workout plans created by their coaches, track training load, monitor recovery and view detailed analytics about their performance over time. Coaches, meanwhile, use the platform to deliver workouts to their athletes and watch their progress in real-time. You can access TrainingPeaks through the website, iOS app or Android app, meaning your subscription choice affects how you cancel.

Who actually needs TrainingPeaks

If you are serious about structured training and you work with a coach, TrainingPeaks offers genuine value. However, if you have moved to a different training philosophy, switched coaches or simply cannot justify the monthly cost, cancellation is straightforward once you know where to look.

Why you might want to cancel

Life and training priorities change. You might have achieved your goals, discovered a free alternative, found a coach who uses a different platform, or simply decided the subscription is not delivering the return you expected. Whatever your reason, you have rights as a South African consumer, and you deserve clarity about how to stop paying.

Your consumer rights under south african law

Before you cancel, understand what the Consumer Protection Act 68 of 2008 guarantees you.

The 7-day cooling-off period

South African consumer law gives you the right to cancel most distance contracts within 7 days of purchase or renewal without penalty or reason. TrainingPeaks honours a 7-day full refund window on direct (web) purchases of the Athlete Edition. If you bought your subscription via the web and want your money back within 7 days, you have a legal right to it.

What to do if TrainingPeaks refuses a refund you are entitled to

If you request a refund within the 7-day window and TrainingPeaks declines, you can escalate to the National Consumer Commission (NCC). TrainingPeaks cannot override your statutory rights, and the NCC has authority to investigate complaints and order refunds. Document everything: your purchase date, the amount paid in ZAR, your cancellation request and TrainingPeaks' response.

How to cancel TrainingPeaks on the web

Cancelling your direct web subscription stops auto-renewal immediately, and you keep access to premium features until the end of your current billing period.

Step-by-step cancellation process

1. Log in to your TrainingPeaks account at the official website using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset email.
2. Navigate to your account settings.
   • Look for the user icon or profile menu, usually in the top right corner.
   • Select "Settings" or "Account Settings".
3. Find the "Subscriptions & Payments" or "Billing" section.
   • This section lists all active subscriptions linked to your account.
4. Click "Manage Subscriptions" or the cancel button next to your active plan.
   • You may be asked to select a reason for cancellation; choose the one that fits your situation.
5. Confirm your cancellation.
   • TrainingPeaks will display a final confirmation message. Your access will end at the close of your current billing cycle.
6. Keep the confirmation email TrainingPeaks sends you for your records.
   • This email proves you cancelled and when. Store it in a folder you can retrieve if you need to follow up.

Pro tip: Check your cancellation date carefully. If you cancel on day 10 of a 30-day billing cycle, you will keep access for the remaining 20 days. You will not be charged again after that period ends.

Common mistakes to avoid during web cancellation

Cancelling feels stressful, but a few simple oversights trip up many users. First, do not simply stop using the app - TrainingPeaks will charge your card again at the next renewal date unless you formally cancel. Second, do not assume changing your payment method stops the subscription; you must cancel through Settings. Finally, if you are using a work or shared email address for your account, make sure you have access to that email so you receive the confirmation message.

How to cancel TrainingPeaks on iOS and android

If you subscribed through the Apple App Store or Google Play Store, you cancel through the app store itself, not through TrainingPeaks.

Cancelling on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Not the TrainingPeaks app - the system Settings.
2. Tap "Apple ID" at the top of the Settings menu.
   • You may need to enter your Apple ID password.
3. Select "Subscriptions".
   • This shows all apps you subscribe to via the App Store.
4. Find "TrainingPeaks" in the list and tap it.
   • If TrainingPeaks does not appear here, you may have a web subscription instead.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm. Tap "Confirm" to complete the cancellation.
6. You will see "Subscription Cancelled" on the screen.
   • Your access ends on the date shown; you can use premium features until then.

Warning: Apple App Store refunds are handled by Apple, not TrainingPeaks. If you cancelled within 7 days of purchase and want a refund, you must request it from Apple through the same Subscriptions menu or by contacting Apple Support directly. TrainingPeaks cannot process Apple refunds.

Cancelling on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • Not the TrainingPeaks app - the Play Store itself.
2. Tap your profile icon in the top right corner.
   • This is usually a circular icon with your initial or profile picture.
3. Select "Payments & subscriptions".
   • A menu will expand showing your billing options.
4. Tap "Subscriptions".
   • You will see all active subscriptions linked to your Google Play account.
5. Find "TrainingPeaks" and tap it.
   • If TrainingPeaks does not appear, you may have a web subscription.
6. Tap "Cancel subscription".
   • Google Play will show you your final access date and ask for confirmation.
7. Confirm your cancellation.
   • Your subscription will stop at the end of your current billing period.

Warning: Google Play refunds, like Apple refunds, are handled by Google, not TrainingPeaks. Refunds within 7 days of purchase are possible under Google Play policy, but you must request them directly from Google Play - TrainingPeaks cannot process these on your behalf.

TrainingPeaks pricing in south africa

Pricing varies depending on whether you purchase directly from TrainingPeaks or through an app store, and rates change by plan type.

What you can expect to pay

Pro tip: South African Rand pricing is not always published on TrainingPeaks' main help pages. Before you buy, check the app store listing (which shows ZAR prices) or log in to your account to see exactly what you will be charged in your local currency.

Refund eligibility and how to request a refund

Your refund rights depend on where you subscribed and how long ago you made the purchase.

Web (direct) subscription refunds

If you bought your Athlete Edition subscription directly from TrainingPeaks on the web, you can request a full refund of your last payment if you cancel within 7 days of the purchase or renewal date. After 7 days, TrainingPeaks does not issue refunds for web purchases unless a legal right applies (such as a service failure or breach of contract).

To request a refund within the 7-day window, contact TrainingPeaks support and provide your account email, the date you paid, and the amount in ZAR. Keep your payment confirmation email or bank statement as proof.

App store refunds (iOS and android)

TrainingPeaks cannot process refunds for purchases made through Apple App Store or Google Play Store. You must request refunds directly from Apple or Google.

For iOS: Open Settings, tap your Apple ID, select Subscriptions, find TrainingPeaks, and tap "Report a Problem". Select your reason and request a refund. Apple reviews the request within 48 hours. Refunds within 7 days of purchase are typically granted automatically.

For Android: Open the Play Store, go to "Payments & subscriptions", select "Subscriptions", tap TrainingPeaks, and select "Report a problem". Explain your reason and request a refund. Google reviews the request and usually responds within 24 to 48 hours.

Coach edition and specialist software refunds

Coach Edition and WKO software qualify for a full refund within 7 days of purchase or activation. Custom training plans require a written refund request within 24 hours of purchase. Coaching services may include a 30-day satisfaction money-back guarantee depending on the coach - check your coaching agreement for details.

What happens to your account and data after cancellation

Cancelling your subscription does not automatically erase your account or training history, which can be reassuring if you change your mind later.

Your access after cancellation

Once you cancel, auto-renewal stops immediately. You keep access to all premium features until the last day of your current billing period. After that date, your account moves to a free version (if TrainingPeaks offers one) or you lose access to premium tools. You will not be charged again unless you reactivate.

Keeping or deleting your data

Your account, training logs, performance data and workout history remain stored on TrainingPeaks' servers after you cancel unless you request deletion. This is useful if you want to return later and pick up where you left off. However, if you want to delete your account and all associated data permanently, you can request this through TrainingPeaks support or via their GDPR/data deletion process. Deletions are usually completed within 30 days of your request.

Pro tip: Before you request deletion, export your training data if you want to keep a personal copy. TrainingPeaks allows you to download your data in common formats. This takes a few minutes and gives you a backup if you ever need your historical training information.

Common mistakes when cancelling TrainingPeaks

Cancellation anxiety is real, and small oversights can lead to unwanted charges or lost refunds. Here are the traps that catch most people.

Mistake 1: cancelling the app instead of the subscription

Deleting the TrainingPeaks app from your phone does nothing. Your subscription remains active, and your card will be charged at the next renewal. You must cancel through Settings (web), iOS Settings (Apple) or Play Store (Android).

Mistake 2: missing the 7-day refund window

If you wait 10 days to cancel, you lose your right to a refund on direct web subscriptions. Mark your calendar on the day you purchase. If you bought on the 15th, your refund deadline is the 22nd. After that, the window closes.

Mistake 3: confusing web and app subscriptions

You might have both a web subscription and an app subscription running at the same time. Check all three places (web Settings, iOS Settings, Google Play) to make sure you cancel every active subscription. Otherwise, you will be charged twice.

Mistake 4: not keeping the cancellation confirmation

TrainingPeaks and app stores send confirmation emails when you cancel. Save these emails. If a charge appears after cancellation, you have proof of when you cancelled and can dispute the charge with your bank or raise a complaint with the National Consumer Commission.

Mistake 5: cancelling on the wrong date

If your billing date is the 1st of each month and you cancel on the 28th, you will still be charged on the 1st. Plan your cancellation for just after your billing date to avoid an unwanted charge. Or cancel immediately if you do not mind paying for the remainder of the period.

Stopee helps you navigate cancellations with confidence

Cancelling subscriptions can feel overwhelming, especially when you are juggling multiple platforms and refund deadlines. That is where Stopee comes in. Stopee (stopee.com) is a dedicated consumer guide that walks you through cancellation for hundreds of services, including TrainingPeaks. Stopee offers step-by-step instructions, refund timelines, consumer rights information and contact details for every major subscription service. Whether you are cancelling TrainingPeaks, a fitness app or a streaming service, Stopee helps you avoid mistakes and get your money back faster.

When to cancel vs when to keep your TrainingPeaks subscription

Deciding whether to cancel is a personal choice, but here are a few signs that might help.

Keep your subscription if:

• You work with a coach who uses TrainingPeaks as the primary coaching platform.
• You are training for a specific event and need structured, data-driven planning.
• You rely on device integrations and want a single platform to manage all your training data.
• Your training load and metrics are improving, and the subscription is delivering tangible results.

Cancel your subscription if:

• You have a new coach who uses a different platform or prefers email-based coaching.
• You have lost interest in structured training or changed your fitness goals.
• You have found a free or cheaper alternative that meets your needs.
• The monthly or annual cost no longer aligns with your budget or priorities.
• You are unhappy with the user interface or customer support.

Your cancellation checklist for TrainingPeaks

Use this checklist to ensure you complete every step correctly and protect yourself from unwanted charges.

Contact TrainingPeaks if you need further help

If you run into problems cancelling, have a refund dispute or need to speak with someone, use these official TrainingPeaks contact details.

Cancellation support address

TrainingPeaks operates from two main locations in the United States. Send cancellation requests, refund appeals or account deletion requests to:

TrainingPeaks Support
285 Century Place
Louisville, Colorado 80027
United States

Alternatively, your account Settings page on TrainingPeaks will provide a direct link to their help centre and support ticket system. Use this for faster responses.

If TrainingPeaks refuses your refund

If you cancelled within 7 days of purchase and TrainingPeaks denies your refund request, escalate to the National Consumer Commission (NCC) in South Africa. The NCC has authority to investigate subscription disputes and can order TrainingPeaks to refund your money if they have violated the Consumer Protection Act. File a complaint at www.ncc.org.za or contact the NCC directly.

Summary and next steps

Cancelling TrainingPeaks is straightforward once you know which platform you are on and which steps to follow. Whether you are cancelling a web subscription, an iOS app or an Android app, the process takes fewer than 10 minutes. Remember the 7-day refund window for direct web purchases, save your confirmation email and verify that no charge appears on your next billing date.

If you are feeling uncertain about the cancellation process or want to double-check your rights, Stopee (stopee.com) is here to help. Stopee provides clear, step-by-step guidance for cancelling TrainingPeaks and hundreds of other subscriptions. Stopee also explains your consumer rights under South African law and how to escalate if a company refuses your refund. Over the years, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money with confidence.

Take action today. Review the checklist above, follow the cancellation steps for your platform, and if you have any concerns, reach out to Stopee or the National Consumer Commission. Your money and your time are worth protecting.