Manage Trailforks

How to cancel your trailforks subscription in south africa

What trailforks is and why you might cancel

Trailforks is a subscription-based mapping and trail database built for mountain bikers who need detailed GPS tracks, route planning and real-time trail condition updates. The service runs on the web and mobile apps, with a Pro tier unlocking worldwide map access and advanced navigation features. It's maintained by Outside Interactive, which also owns complementary fitness and outdoor content platforms.

You may subscribe to Trailforks Pro directly, access it via the Early Adopter discounted tier, or bundle it as part of Outside+, a broader outdoor content membership. If you've decided the service no longer fits your riding habit or budget, Stopee is here to walk you through every step of cancelling without confusion or hidden charges.

Who typically uses trailforks

Casual mountain bikers, professional guides, trail managers and route planners rely on Trailforks for navigation and ride discovery. The service integrates user-generated trail intelligence-sightings of hazards, maintenance updates and seasonal closures-so you always have current information before you ride.

If you've moved away from mountain biking, switched to a competitor app like Komoot or Strava, or simply want to trim your subscription costs, cancelling your Trailforks Pro is straightforward once you know the right process.

When cancellation makes sense

You should consider cancelling if you no longer ride regularly, if the subscription fee (ranging from R239.99 to R999.99 depending on your plan) no longer justifies your usage, or if you've found alternative navigation tools that suit your needs better. Stopee recommends reviewing your last 90 days of app activity before deciding-if you haven't opened Trailforks in that window, cancellation will almost certainly save you money.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) and National Credit Act (NCA) give you explicit rights when cancelling subscriptions, and understanding these rights puts you in a stronger position if Trailforks disputes your cancellation or refund request.

What the consumer protection act says about subscriptions

The CPA requires that subscription services disclose all material terms-including the price, billing frequency, auto-renewal settings and cancellation method-before you pay. Once you are subscribed, you have the right to cancel at any time, although the CPA allows companies to apply a reasonable notice period (typically 14 days to 30 days) before the cancellation takes effect.

Trailforks honours a 14-day refund window from the date of purchase or renewal on both their direct website and Google Play. Within that window, you can request a full refund without providing a reason. Beyond 14 days, refunds are discretionary unless you qualify under specific legal grounds-for example, if Trailforks failed to deliver the service as promised or if you cancelled within a cooling-off period that applies to your specific payment method.

Escalation: where to complain if trailforks refuses you

If Trailforks declines your refund request or makes cancellation deliberately difficult, you can escalate to the National Consumer Commission (NCC), the regulatory body that enforces the CPA in South Africa. The NCC has the power to investigate complaints, compel refunds and levy penalties against non-compliant businesses. Stopee always recommends documenting every step-screenshots of your account, email confirmations and dates-before you escalate, because the NCC will ask for evidence.

For Apple App Store purchases, Apple itself is the merchant of record in South Africa, so your dispute goes to Apple Support, not Trailforks. Apple's refund policy is typically more generous than Trailforks' own policy and often grants refunds beyond 14 days if you argue the purchase was made in error or the service was not as advertised.

Pricing and plans in south africa

Before you cancel, it helps to understand what you are paying for and whether a different tier might suit you better.

Current trailforks pricing (ZAR)

Notes on billing frequency and tax

Trailforks does not always display whether you are billed monthly or annually at the point of purchase-this information is buried in your account settings or appears only on your first receipt. Stopee strongly recommends checking your payment history in the app store or on trailforks.com to confirm your billing frequency, because this affects both your refund eligibility (14 days from renewal) and your cancellation timeline (you remain active until the end of the current billing period).

Tax handling varies depending on where you purchased and how Trailforks' payment processor classified your location. If you notice unexpected charges or think you were double-taxed, contact Trailforks support at the address listed in the final section of this guide.

How to cancel trailforks on the website

Cancelling via trailforks.com is the fastest method if you signed up directly and want full control over the process.

Step-by-step cancellation on trailforks.com

1. Go to trailforks.com and sign in with your account email and password.
   • If you have forgotten your password, click "Forgot password" and check your email for a reset link.
2. Navigate to Profile (usually a user icon or dropdown menu in the top right).
   • On mobile browsers, this may be a hamburger menu (three horizontal lines).
3. Select Settings from the Profile menu.
   • Look for "Account" or "Subscription" sections.
4. Scroll to Pro Subscription or Billing and click Cancel or Manage Subscription.
   • You should see your current plan, renewal date and an option to cancel auto-renewal.
5. Confirm the cancellation in the popup or confirmation page.
   • Trailforks may offer a discount to keep you subscribed-you can ignore this or accept if you change your mind.
6. Check your email for a cancellation confirmation within a few minutes.
   • Warning: If you do not receive confirmation, log back in and verify that auto-renewal is switched off in your Settings.

What happens to your access after you cancel on trailforks.com

When you cancel your subscription on the website, Trailforks immediately stops auto-renewal charges. However, your Pro access (offline maps, full trail database, advanced features) remains active until the end of your current billing period. For example, if you cancel on 15 May and your renewal date is 30 May, you keep Pro access through 29 May. Once that date passes, your account reverts to free access, which includes basic web browsing of the trail database but excludes offline maps and some premium features.

How to cancel trailforks on mobile apps (iOS and android)

If you subscribed through Apple's App Store or Google Play Store, you must cancel through those platforms, not through Trailforks itself, because the app stores process billing and subscriptions independently.

Cancelling on android via google play store

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open Trailforks itself-you need to use the Play Store app.
2. Tap your Profile icon (usually in the top right corner).
   • You may see options like "Manage your account" or "Settings".
3. Select Payments & subscriptions.
   • On some Android versions, this is labelled "Manage subscriptions".
4. Tap Subscriptions.
   • You should see a list of all your active subscriptions.
5. Find Trailforks Pro in the list and tap it.
   • If you see multiple Trailforks entries, select the one marked "Pro".
6. Tap Cancel subscription at the bottom of the page.
   • Google Play will ask you why you're cancelling-answer honestly or skip this step.
7. Confirm the cancellation by tapping Yes, cancel or OK.
   • Your subscription will stop renewing at the end of the current billing period.
8. Check your email for a confirmation from Google Play within 10 minutes.
   • Pro tip: Take a screenshot of the confirmation screen in case you need proof later.

Cancelling on iOS via apple app store

1. Open the Settings app on your iPhone or iPad.
   • Do not open Trailforks or the App Store app-Settings is where iOS subscriptions are managed.
2. Tap your Apple ID name at the very top of Settings.
   • You may see options like "iCloud", "Password & Security", etc.
3. Select Subscriptions.
   • If you don't see this option, tap "iTunes & App Stores" first, then look for a "Subscriptions" link.
4. Find Trailforks Pro in the list and tap it.
   • Ignore any other Trailforks entries unless they are active paid subscriptions.
5. Tap Cancel Subscription.
   • Apple will show you the cancellation date and offer a chance to keep the subscription-you can safely ignore these offers.
6. Confirm by tapping Confirm or Stop Subscription.
   • Your subscription will expire at the end of the current billing period.
7. Check your email (associated with your Apple ID) for an App Store receipt and cancellation notice.
   • Warning: Unlike Google Play, Apple sometimes takes 24 hours to send confirmation, so don't panic if you don't see it immediately.

Important note: trailforks cannot cancel app store purchases

Because Apple is the merchant of record for App Store transactions in South Africa, Trailforks has no ability to cancel or refund your subscription directly. If you cancel through Settings but your subscription still renews or you believe you were charged incorrectly, you must contact Apple Support, not Trailforks. Apple has its own refund team and can investigate billing disputes independently.

Refunds: what you can claim and when

A refund is possible but only within strict time windows and under specific conditions-knowing these limits will save you frustration if Trailforks declines your request.

Refunds for purchases on trailforks.com and google play

Both Trailforks and Google Play honour a 14-day refund window from the date of purchase or renewal. If you cancel or request a refund within 14 days, you are entitled to a full refund with no questions asked. To request a refund on trailforks.com, sign in, go to Settings > Pro Subscription > Refund and select your reason. For Google Play, go to Play Store > Profile > Payments & subscriptions > Subscriptions > Trailforks > Refund and confirm.

After 14 days, refunds are not guaranteed. Trailforks may still refund you if you can prove the service was not as advertised (for example, if offline maps were unavailable or the app crashed frequently), or if South African consumer law grants you a specific right. Stopee recommends contacting Trailforks support with evidence (app screenshots, error logs) if you believe you have grounds beyond the standard 14-day window.

Refunds for apple app store purchases

Trailforks cannot issue App Store refunds because Apple controls all transactions. You must request a refund directly from Apple Support via your account settings. Apple's refund policy is often more flexible than Trailforks' own-Apple will refund App Store purchases up to 90 days from the transaction date if you argue the app did not work as described or was purchased in error.

To request an App Store refund, sign in at appleid.apple.com, go to Account Settings > Purchases > Find Trailforks > Report a Problem and select "I would like a refund for this purchase". Apple will review your request and email you a decision within a few business days.

What you cannot refund

Warning: If you cancel your subscription and then continue using your Pro features after the refund is processed, Trailforks may claw back the refund or disable your account. Do not assume you can get your money back and keep access at the same time. Also, if you have already received a refund and a new billing cycle begins, you may be charged again if auto-renewal was not fully disabled-check your settings immediately after any refund.

Common mistakes when cancelling trailforks

Cancelling a subscription is emotionally simple but operationally easy to botch, especially when multiple platforms are involved. Here are the pitfalls we see most often.

Forgetting to cancel on all platforms

If you signed up for Trailforks Pro on the website and later subscribed again via the iOS App Store, you now have two separate subscriptions billing to different payment methods. Cancelling one does not cancel the other. Stopee has seen users accidentally pay for Trailforks twice because they forgot to track where they subscribed. Before you cancel, log in to trailforks.com, check your active subscriptions in Apple Settings and Google Play separately, and cancel each one.

Cancelling without checking your renewal date

Many users cancel and assume they lose access immediately. In reality, you keep access until the end of your current billing period. If you cancel on 10 May but your renewal date is 30 May, you are still paying for the service until 30 May-you just won't be charged again. If you urgently need to stop paying now, request a refund within 14 days instead of just cancelling.

Not saving confirmation emails

Cancellation confirmations disappear from inboxes, and if you later dispute a charge, you will need proof that you cancelled. Screenshot or save your cancellation confirmation email in a folder. If you don't receive a confirmation within 30 minutes, log back into your account and verify that auto-renewal is actually switched off.

Confusing "cancel" with "pause"

Some apps offer a "pause subscription" feature that temporarily stops billing but keeps your account active. Trailforks does not have a pause feature-you can only cancel (which stops billing at renewal) or downgrade to free access (which removes Pro features immediately). If you think you might return to Trailforks later, cancelling is still the right choice; you can resubscribe anytime.

What to do after you cancel

Cancellation doesn't end when the confirmation arrives-a few practical steps will protect you and ensure a clean break.

Verify auto-renewal is truly off

Within 48 hours of cancelling, log back into trailforks.com or your app store subscription settings and confirm that auto-renewal is marked as "Off" or "Inactive". Do not rely on the cancellation email alone; Stopee has documented cases where cancellations failed silently and users were charged again on renewal day.

Check your next statement

When your billing cycle would have renewed, check your bank or credit card statement (usually available 3-5 days after the renewal date). If you see a charge from Trailforks, Paddle (their payment processor) or Apple/Google after you cancelled, contact your bank immediately and dispute the charge as unauthorized. Then escalate to Trailforks support with evidence of your cancellation.

Clean up app data if you uninstall

Uninstalling the Trailforks app does not affect your subscription-you must cancel through the app store or website. However, once you've cancelled and your access expires, you can safely uninstall the app to free up storage. Your account will remain dormant and you can reactivate it anytime.

Consider alternative trail navigation apps

If you cancelled Trailforks because the cost was high or the features didn't match your riding style, explore free or cheaper alternatives: Komoot (popular in Europe), Strava (social and route discovery), AllTrails (global trail database), or your regional trail organisations' websites. Stopee recommends trying a free tier first before committing to a new subscription.

Checklist: before and after cancelling

Contact trailforks support if you need help

If you encounter errors during cancellation, believe you were charged unfairly, or need escalation, contact Trailforks directly using the official channels below.

Support contact information

Trailforks support operates through Outside Interactive, their parent company. For general subscription questions, including cancellation issues, contact their help centre at help.trailforks.com or email support@trailforks.com. For legal, privacy or formal complaints, write to Outside Interactive's corporate address (available on their website). When you contact them, include your account email, subscription plan, renewal date, and a clear description of your issue. Response times typically range from 24 to 72 hours.

If Trailforks support does not resolve your complaint within 14 days, you can escalate to the National Consumer Commission (NCC) at complaints.ncc.org.za or call 0861 22 22 22. The NCC will investigate whether Trailforks breached the Consumer Protection Act and may order them to refund you or stop the unlawful practice.

Summary: how to cancel with confidence

Cancelling Trailforks is straightforward when you follow the right process-and South African consumer law backs you up if the company tries to make it difficult. Review your current plan and renewal date, cancel on the correct platform (website for direct signups, Google Play for Android purchases, Apple Settings for iOS), and verify that auto-renewal is switched off within 48 hours. You have a 14-day window to claim a full refund on purchases through trailforks.com or Google Play; App Store refunds go through Apple directly and often extend beyond 14 days.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to claim. Whether you are cancelling to save money, switch to a competitor or simply trim your subscriptions, we've armed you with the insider knowledge, legal backing and step-by-step instructions to do it cleanly. If Trailforks refuses to honour your cancellation or refund, remember that the NCC exists to enforce your rights-do not accept "no" as a final answer.

For more guidance on cancelling other services and understanding your consumer rights across South Africa, visit Stopee.com today. We offer free resources on subscription management, refund strategies and how to escalate disputes-so you spend your money only on services you truly value.