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Cancel Evolly: The Right Way
How to cancel evolly in south africa and protect your refund rights
Understanding evolly and why you might cancel
Evolly is a subscription-based software platform that helps teams collaborate, manage projects, and integrate messaging across multiple channels. You can access it via their website (evolly.app) or through mobile apps on iOS and Android. The platform offers features like WhatsApp, Facebook Messenger, Instagram Direct, Telegram, and email integrations, alongside a manager dashboard and API webhooks.
If you've signed up for Evolly and now find it's not meeting your needs, you're in the right place. Cancelling your subscription shouldn't be complicated, but the process varies depending on where you purchased it. At Stopee, we help South African consumers navigate cancellations with confidence and clarity.
Where you might have purchased evolly
Your cancellation route depends entirely on your purchase platform. You may have subscribed directly through evolly.app, via the Apple App Store (for iOS devices), or through Google Play (for Android devices). Each platform handles billing and refunds differently, which means your cancellation steps will vary. Identifying where you purchased is your first critical step, and Stopee has detailed guidance for each pathway.
Your subscription plans at a glance
Evolly offers three pricing tiers in USD, with prices varying by user count. The table below converts these to South African Rand (ZAR) using an approximate exchange rate of 1 USD to 18 ZAR, though actual ZAR pricing may fluctuate. Always verify current pricing on evolly.app before making decisions.
| Plan name | Approximate ZAR cost | User capacity | Key features included |
|---|---|---|---|
| Starter | R522/month | 3-10 users | All integrations, manager dashboard, mobile apps, 30+ features |
| Business | R432/month | 11-20 users | Same as Starter, designed for growing teams |
| Corporate | R342/month | 20+ users | Same as Starter, best value for large organisations |
How to cancel evolly on iOS (Apple app store)
If you subscribed to Evolly through the Apple App Store, you must cancel directly through your Apple account settings. Apple handles all billing for App Store subscriptions, and Evolly cannot process cancellations on their behalf.
Step-by-step cancellation on your iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- If you don't see your name, you may not be signed into your Apple account. Sign in first using your Apple ID and password.
- Select Subscriptions from the menu options.
- This shows all active and inactive subscriptions tied to your Apple ID.
- Find and tap Evolly from the subscription list.
- If Evolly does not appear, your subscription may already be cancelled or was purchased through a different platform.
- Tap the button labelled "Cancel Subscription" and follow any confirmation prompts.
- Apple may offer to resolve issues or provide discounts. You can decline these offers.
- Confirm the cancellation when prompted. You will receive an email confirmation from Apple.
- Keep this email for your records, especially if you need to dispute a charge later.
What happens after you cancel on app store
Pro tip: Your access to Evolly remains active until the end of your current billing period. Apple does not refund the remainder of an active subscription unless specific circumstances apply (such as accidental charges or Apple's discretionary refund policy).
Once your billing period ends, your subscription will not renew, and you will lose access to paid features. Your Evolly account and data will remain intact unless you specifically request account deletion.
How to cancel evolly on android (Google play)
Android users who purchased Evolly through Google Play must cancel within the Google Play app or on Google's website. Google manages all billing for Android subscriptions, and Evolly cannot cancel on your behalf.
Step-by-step cancellation via google play
- Open the Google Play Store app on your Android device.
- If you don't have Google Play Store installed, you cannot use this method; contact Evolly support instead.
- Tap your profile icon in the top-right corner of the screen.
- This icon typically appears as a circular image or initial letter.
- Select "Payments & subscriptions" from the menu.
- This takes you to your Google Play billing dashboard.
- Tap "Subscriptions" to view all active and past subscriptions.
- You may need to scroll to find Evolly if you have multiple subscriptions.
- Find Evolly in the list and tap it to open the subscription details.
- If Evolly doesn't appear, check that you're logged into the correct Google account.
- Tap "Cancel Subscription" and follow Google's confirmation steps.
- Google may ask why you're cancelling. Your feedback helps, but it's optional.
- Confirm the final cancellation prompt. You will receive an email from Google confirming the cancellation.
- Save this confirmation email.
What happens after you cancel on google play
Warning: Unlike Apple's 48-hour refund window, Google Play refunds are not guaranteed beyond 48 hours of purchase. If you cancel within 48 hours of your most recent charge, Google may automatically refund you; otherwise, refunds are at Google's discretion and are not guaranteed.
Your access to Evolly continues until your current billing cycle ends. After that date, your subscription lapses and paid features become unavailable.
How to cancel evolly via the web or email
If you purchased Evolly directly from evolly.app (not through an app store), you can cancel through your account dashboard or by contacting their support team. This method gives you direct communication with Evolly's team and can be useful if you have questions about your account.
Cancellation through your evolly account
- Visit evolly.app and log in with your account credentials.
- If you've forgotten your password, use the "Forgot Password" option on the login page.
- Navigate to Account Settings (usually found in your profile menu or dashboard).
- Look for a gear icon or "Settings" link in the top navigation.
- Locate the Subscriptions or Billing section within Account Settings.
- Some platforms label this as "Plans" or "Active Subscriptions".
- Find your active Evolly subscription and select "Cancel Subscription".
- You may see options to downgrade instead of cancelling; only proceed with cancellation if that's your intention.
- Confirm your cancellation and save any confirmation message or reference number provided.
- This number is valuable if you later need to dispute the cancellation or request a refund.
Cancellation by email
If the self-service method above doesn't work or you prefer human support, email Evolly's support team directly. Send your request to support@evolly.app with the following information:
- Your full name and registered email address on file with Evolly.
- Your account username (if different from your email).
- A clear statement: "I request immediate cancellation of my Evolly subscription."
- The date you wish the cancellation to take effect (usually "immediately" or "at the end of the current billing period").
Pro tip: Send this email from the address registered with your Evolly account. Keep a copy of your email and any response. Stopee recommends waiting 5-7 business days for a response; if you don't receive confirmation, follow up with a second email referencing your first message.
Understanding your consumer rights in south africa
South Africa's Consumer Protection Act (Act 68 of 2008) provides you with critical protections when cancelling subscriptions and seeking refunds. Understanding these rights strengthens your position if Evolly or the app store fails to process your cancellation properly.
Your right to cancel and cooling-off periods
Under the Consumer Protection Act, you have the right to cancel distance contracts (contracts concluded online or by email) within 14 calendar days without penalty or reason. However, Evolly's published policies do not explicitly reference this 14-day cooling-off period, which is a concern.
If you cancel within 14 days of purchase and before using the service significantly, you may be entitled to a full refund under South African law, regardless of what Evolly's terms state. This is particularly powerful if Evolly's own policy contradicts your legal rights.
Document the date you subscribed and the date you first accessed Evolly. This evidence becomes critical if a dispute arises.
Refund entitlements and escalation
The Consumer Protection Act also requires suppliers to handle refunds fairly and transparently. If Evolly refuses a refund or fails to process your cancellation after 14 days, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection authority.
Stopee advises keeping all communications (emails, screenshots, payment receipts) showing that you requested cancellation and what response you received. The NCC's contact details are available at www.ncc.org.za, and they investigate complaints at no cost to you.
What happens to your data and account after cancellation
Cancelling your Evolly subscription is not the same as deleting your account, and this distinction matters for your data security and privacy.
Access and billing after cancellation
Once you cancel, your subscription will not renew at the end of the current billing period. Your access to Evolly remains active until that date; after it passes, you will no longer be able to log in or use paid features. However, your account itself persists on Evolly's servers.
Data retention and account deletion
Cancelling does not automatically delete your account or the data you've stored in Evolly (messages, project files, contact information, etc.). If you want your account and all associated data permanently removed, you must request explicit account deletion.
Contact support@evolly.app and request "permanent account deletion under data protection and privacy regulations." Under South Africa's Protection of Personal Information Act (POPIA), Evolly must honour reasonable deletion requests within a reasonable timeframe (typically 30 days). Request written confirmation once your account is deleted.
Refund possibilities and platform-specific rules
Refunds are the most complex aspect of cancelling Evolly because responsibility shifts depending on where you purchased. Stopee has helped countless South Africans understand exactly where their refund entitlements lie.
Evolly's official refund position
Evolly does not offer direct refunds through its own system. Instead, the company directs all refund requests to the platform through which you purchased (Apple, Google, or third-party resellers). This means Evolly itself will not process refunds, even if you have a legitimate claim.
Check Evolly's published refund policy at evolly.app/refund-policy-test/ for any updates, though this policy typically states that refunds are handled by the payment platform, not by Evolly.
Refunds via apple app store
Apple processes refunds directly, not through Evolly. If you purchased on iOS:
- You have up to 14 days from the charge date to request a refund from Apple Support.
- Visit support.apple.com/en-za and navigate to "Get help with purchases".
- Select the Evolly charge and choose "Report a Problem".
- Select "I don't want this subscription" or state your reason clearly.
- Apple will email you a decision within 1-2 business days. Most first-time refund requests are approved.
Pro tip: If Apple denies your refund, you can escalate to the Consumer Tribunal (South Africa) or request chargeback assistance from your bank. Document everything.
Refunds via google play
Google handles refunds for Android purchases. Important details:
- Google offers a 48-hour "No Questions Asked" refund window from the date of charge.
- Log into Google Play, find the Evolly charge in your purchase history, and select "Request a Refund".
- Within the 48-hour window, Google typically approves refunds automatically.
- After 48 hours, refunds are possible only if Google determines the refund is fair (e.g., accidental purchase, service failure).
If Google refuses your refund after 48 hours, your next step is to contact your bank to request a chargeback, citing "service not received" or "unauthorised charge".
Direct evolly purchases (web)
If you paid Evolly directly through their website, Evolly's own refund policy applies. As of now, Evolly does not guarantee refunds after a specific period. Your leverage lies in:
- The 14-day cooling-off period under the Consumer Protection Act (South Africa).
- Escalation to the National Consumer Commission if Evolly refuses.
- Requesting a chargeback from your bank if you provided a credit card.
Always try friendly communication first. Email support@evolly.app with your refund request and a clear reason (e.g., "Service did not meet expectations" or "Subscription activated without authorisation"). Stopee recommends requesting a response within 7 business days.
Common mistakes when cancelling evolly
We understand that cancellation processes can feel overwhelming, especially when multiple platforms are involved. Here are the pitfalls Stopee's team has seen repeatedly, so you can avoid them.
Cancelling the wrong subscription
If you have multiple Evolly accounts or subscriptions across Apple, Google, and the web, you might cancel one while another continues charging you. Before cancelling, verify:
- Which email address is registered with the subscription.
- Which payment method was charged (credit card, Apple ID, Google account).
- Whether you have subscriptions on more than one platform.
Log into each platform (Apple, Google, and evolly.app) and check all active subscriptions. List them on paper or in a note so you don't cancel by accident.
Confusing "cancel" with "pause" or "downgrade"
Some platforms offer options to pause your subscription or downgrade to a cheaper plan. If your goal is to stop all charges, ensure you select "Cancel Subscription", not "Pause" or "Downgrade". Pausing may still charge you after a set period, and downgrading reduces cost but continues billing.
Failing to confirm cancellation in writing
A screenshot of your cancellation in the app is helpful, but an email confirmation from the platform (Apple, Google) or from Evolly itself is even better. If you email support@evolly.app, ask for written confirmation of your cancellation. Save all confirmation messages to your computer or cloud storage.
Ignoring the grace period after cancellation
Your subscription remains active until the end of the current billing period. Some users assume they lose access immediately and panic, then re-subscribe. You do not need to re-subscribe. Your access continues as promised.
Your cancellation checklist
Use this checklist to ensure you've completed every step and protected yourself from future charges.
| Action | Done? | Notes |
|---|---|---|
| Identify your purchase platform | ☐ | Apple, Google Play, or evolly.app? |
| Log in and locate subscription | ☐ | Confirm the correct subscription is listed. |
| Cancel the subscription | ☐ | Use the appropriate method for your platform. |
| Screenshot or save confirmation | ☐ | Keep proof of cancellation indefinitely. |
| Verify no further charges | ☐ | Check your bank statement one week later. |
| Request refund if eligible | ☐ | Within 14 days (South Africa Consumer Protection Act) or platform window. |
When to cancel evolly: comparison table
This comparison helps you decide whether cancelling makes sense for your situation.
| Scenario | Recommendation | Action |
|---|---|---|
| You no longer need collaboration tools. | Cancel immediately | Follow the cancellation steps for your platform. Request a refund if within the eligibility window. |
| You find Evolly too expensive or feature-poor. | Downgrade or cancel | Check if a cheaper plan suits your needs first. If not, cancel and request a refund for unused time. |
| You purchased by mistake or without authorisation. | Cancel and refund | Cancel immediately and request a full refund. Escalate to your bank if necessary. |
| You're testing Evolly within 14 days. | Cancel within 14 days | You have a legal right to cancel within 14 days under South African law. Request a refund. |
| You've been using Evolly for months and are satisfied. | Keep or downgrade | No refund entitlement likely. If unhappy, cancel at the next billing cycle. |
| You want to delete your account and all data. | Cancel + request deletion | Cancel subscription first, then email support@evolly.app for permanent account deletion. |
Evolly's company details and escalation address
If Evolly ignores your cancellation or refund request, you have the right to escalate. Here's where to find the company and who to contact.
Evolly's registered office and support contacts
Evolly.app Pte. Ltd. is registered in Singapore under the Accounting and Corporate Regulatory Authority (ACRA) registration system. However, Evolly serves South African customers through its online platform, making South African consumer law applicable to you.
- Primary support email: support@evolly.app
- Website: evolly.app
- Jurisdiction: Singapore (company registration), but subject to South African Consumer Protection Act for SA customers.
Escalation options if evolly fails to respond
If Evolly doesn't respond to your cancellation or refund request within 14 days, contact:
- National Consumer Commission (NCC): www.ncc.org.za | Tel: 0861 001 392 | This is South Africa's official consumer watchdog and investigates complaints free of charge.
- Your provincial consumer protection office: Each province has a consumer protection office; search "[Your Province] Consumer Protection" online.
- Your bank (chargeback): If you paid by credit or debit card, ask your bank to dispute the charge or initiate a chargeback, citing "service not received" or "authorisation dispute".
Stopee recommends documenting every communication attempt (date, method, response) before escalating. The NCC and your bank will want evidence that you've tried to resolve the issue directly with Evolly first.
Your next steps: cancel with confidence
Cancelling Evolly doesn't have to be stressful. You now know exactly which steps to take based on where you purchased, what to do if a refund is warranted, and how to protect yourself under South African law. Stopee has helped thousands of consumers cancel subscriptions and recover refunds they thought were lost. Your situation is not unusual, and the process is simpler than it may feel right now.
Start by identifying your purchase platform, follow the appropriate cancellation steps, and save every confirmation you receive. If you encounter resistance or unexpected charges, remember that the Consumer Protection Act and National Consumer Commission are on your side. Stopee is here to support your journey-visit stopee.com for more guides on managing, cancelling, and recovering refunds on South African subscriptions.