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Cancel Evolly: The Right Way
How to cancel evolly and protect your subscription rights in singapore
Understanding evolly and why you might want to cancel
Evolly is a subscription-based fitness app designed to deliver personalized workout plans, nutrition guidance, and progress tracking directly to your phone or web account. The service operates in Singapore through Evolly.app Pte. Ltd. and charges you a recurring fee to access premium fitness content and features.
You might be considering cancellation for several reasons: the service no longer fits your fitness goals, you've found an alternative app that better suits your needs, or you're simply cutting back on subscription expenses. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.
How evolly charges you
Evolly operates as a recurring subscription service, meaning charges appear on your billing statement at regular intervals unless you actively cancel. Your subscription may be managed through the Apple App Store, Google Play Store, or directly through the Evolly web account, depending on where you originally signed up. Each platform handles billing and cancellation slightly differently, so understanding your purchase method is the first step toward a smooth cancellation experience.
Why cancellation timing matters
Cancelling before your next billing cycle is critical because stopping auto-renewal only prevents future charges, not charges already processed. If you delay cancellation, you'll be charged again at the end of your current billing period. Stopee recommends cancelling as soon as you decide the service isn't right for you to avoid unexpected charges on your statement.
Your consumer rights when cancelling evolly
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even for digital products like fitness apps. You have the right to clear information about subscription terms, automatic renewal practices, and cancellation procedures before you commit to a purchase.
What the law protects you from
Under Singapore's consumer law, Evolly must provide you with transparent terms about billing frequency, renewal dates, and how to cancel. The service cannot hide cancellation options or make the process unreasonably difficult. If Evolly fails to comply with these requirements, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority.
Pro tip: Keep records of your cancellation request, the date you submitted it, and any confirmation messages. These documents become valuable evidence if you need to prove you cancelled on time and dispute a charge.
Refund rights under singapore law
While Evolly's own policy may not guarantee refunds for the current billing period, Singapore's consumer protection framework gives you stronger rights in specific situations. If Evolly misrepresented its service, failed to deliver promised content, or breached its own terms, you can request a refund through the platform provider (Apple or Google) or escalate to CASE for dispute resolution.
How to cancel evolly via the apple app store
If you subscribed to Evolly through the Apple App Store (also listed as EvolveYou on iOS), you must cancel through Apple's subscription management system rather than directly through the Evolly app.
- Open the App Store app on your iPhone or iPad
- Look for the blue App Store icon on your home screen
- Tap the profile icon in the top right corner
- This is your user account icon, usually in the upper right of the screen
- Select "Subscriptions"
- You'll see a list of all active subscriptions linked to your Apple account
- Find and tap "Evolly" (or "EvolveYou")
- If you don't see it, scroll down to find active subscriptions
- Tap "Cancel Subscription"
- Apple will ask you to confirm the cancellation and may offer discounts to keep you subscribed
- Confirm your cancellation
- You'll receive a confirmation message; screenshot or email this to yourself for your records
Warning: Cancelling through the Evolly app itself will not stop your Apple App Store subscription. You must complete the steps above through the App Store to prevent future charges.
Pro tip: Check your cancellation status by returning to the same Subscriptions menu. If the subscription still appears, the cancellation did not process-try again or contact Apple Support.
What happens to your access after cancelling via app store
Once you cancel through the App Store, your subscription's auto-renewal stops immediately. However, you retain full access to Evolly's premium features until the end of your current billing period. This grace period means you've already paid for the service through that date, so you should continue using it. On the renewal date, your access will downgrade to any free tier Evolly offers, or you may lose access entirely if no free version exists.
How to cancel evolly via google play store
Android users who subscribed through Google Play Store must follow Google's cancellation process to stop future charges.
- Open the Google Play Store app on your Android device
- The Play Store icon typically appears on your home screen or in your app drawer
- Tap your profile icon in the top right corner
- This is usually your account avatar or initial
- Select "Payments and subscriptions"
- You'll see options for managing your account billing
- Tap "Subscriptions"
- This displays all active subscriptions on your Google Play account
- Find "Evolly" in your subscriptions list and tap it
- If you have multiple subscriptions, scroll to locate Evolly
- Tap "Cancel subscription"
- Google may offer retention incentives; you can decline these
- Confirm your cancellation request
- Save or screenshot the confirmation screen as proof
Pro tip: Google typically provides a refund window of 48 hours after your purchase. If you cancel within 48 hours of being charged, you can request a refund through the same subscription management menu before proceeding with cancellation. After 48 hours, refunds depend on Google's discretion and your account history.
Understanding google play's refund timeline
Google Play's 48-hour refund policy is among the most consumer-friendly in the industry, but it applies only to new charges. Once that window closes, refund requests are reviewed case-by-case and may be denied if you've already accessed significant content or have a pattern of requesting refunds. Stopee advises you to decide within 48 hours if Evolly isn't meeting your expectations so you can maximize your refund chances.
How to cancel evolly via the web and email
If you signed up directly through Evolly's website (evolly.app) or prefer email contact, you can cancel your subscription without using Apple or Google.
- Visit evolly.app and log into your account
- Use the same email and password you registered with
- Navigate to "Account Settings" or "Profile"
- Look for a gear icon or account menu, typically in the top right or bottom of the navigation menu
- Find the "Subscriptions" or "Billing" section
- This section displays your current plan and renewal date
- Select "Cancel Subscription"
- Evolly may show your remaining access period and ask for cancellation feedback
- Confirm the cancellation
- You should receive a confirmation email within minutes
Alternative method via email: If the web portal isn't responding or you prefer written communication, send a cancellation request to support@evolly.app. Your email must include your full name, registered email address, account ID (if available), and the date you wish the cancellation to take effect. Include "Cancellation Request" in the subject line and keep a copy of your sent email.
Warning: Email cancellation requests may take 5 to 10 business days to process. If your next billing date falls within this window, you risk being charged again. For faster cancellation, use the web portal when possible.
What happens after you cancel evolly
Cancelling a subscription service can feel like a loss, especially if you've invested time building fitness routines or tracking progress. Stopee understands this; the goal now is ensuring you weren't overcharged and that your data remains secure.
Your access after cancellation
Once you cancel, your access to Evolly's premium features ends on your subscription's renewal date, not immediately. You've already paid through that date, so continue using the app to get full value from your money. After the renewal date passes, the app will either downgrade you to a free tier (if available) or lock premium features and content.
Your workout history, saved plans, and progress data remain associated with your Evolly account indefinitely unless you request deletion. If you ever decide to resubscribe, you can log back in and access your previous data.
Preventing unwanted resubscription
After you cancel, some users accidentally resubscribe by tapping a "Subscribe Now" button within the Evolly app or website. Stopee recommends deleting the Evolly app from your device immediately after cancelling to prevent accidental repurchases. If you want to use the free version later, you can always reinstall it.
Handling account data and privacy
Your personal data, workout logs, and payment information remain stored on Evolly's servers after cancellation. If you want your data completely removed, email support@evolly.app with a formal data deletion request including your account details. Evolly is required to comply with Singapore's Personal Data Protection Act (PDPA) and must delete your data within a reasonable timeframe upon request.
Evolly pricing and subscription plans
Understanding what you're paying for helps you decide whether cancellation is the right choice. Below are Evolly's current subscription tiers available in Singapore.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | $34.98 | Monthly | Full access to personalized workouts, nutrition plans, and progress tracking |
| Quarterly subscription | $69.98 | 3 months | Same features as monthly; 15% discount compared to monthly × 3 |
| Annual subscription | $199.98 | 12 months | Same features as monthly; 50% discount compared to monthly × 12 |
If you're on a quarterly or annual plan, cancelling saves you money by preventing future charges. However, the longer billing cycle means you won't be charged again for months, so you have more time to decide whether to keep the subscription.
Will you receive a refund when you cancel?
Refund eligibility depends on your subscription platform, how long you've had the subscription, and whether Evolly breached its terms.
Evolly's refund policy
Evolly itself does not issue refunds directly in most cases. The company's policy treats subscriptions as non-refundable after purchase, except in exceptional circumstances (service outages, billing errors, or unauthorized charges). This is why your platform provider (Apple, Google, or your bank) becomes your primary refund avenue.
Refunds via apple app store
Apple processes all refunds for App Store purchases independently of Evolly. To request a refund, open the App Store, go to your account, find your purchase history, select Evolly, and request a refund. Apple typically honours requests made within 14 days of purchase if you haven't accessed the service extensively.
If Apple denies your request, you can escalate to your bank or credit card provider by disputing the charge. Keep your cancellation request and refund denial email as evidence of your good faith effort.
Refunds via google play store
Google Play allows a 48-hour automatic refund window after any charge. Within this window, refunds are typically instant and processed directly to your original payment method. After 48 hours, you can still request a refund through Google Play, but approval depends on your account history and the reason you provide.
Pro tip: Use Stopee's refund timeline strategy: if you're unsure about Evolly within 48 hours of being charged (especially for monthly plans), request a refund immediately to maximize approval chances. You can always resubscribe later if you change your mind.
Disputing charges with your bank
If Evolly or the platform provider refuses to refund an unauthorized or erroneous charge, contact your bank or credit card issuer directly. Explain that you cancelled the subscription but were charged anyway. Banks in Singapore are required to investigate billing disputes and can reverse charges if your evidence supports your claim. This process typically takes 30 to 60 days.
Common mistakes when cancelling evolly
Most Evolly cancellations go smoothly, but a few preventable errors cause unnecessary frustration and unexpected charges. Stopee has seen these mistakes repeatedly, and you can avoid them with one simple approach: follow the exact steps for your platform and verify your cancellation immediately afterward.
Mistake 1: cancelling in the app instead of the platform
The biggest trap is cancelling within the Evolly app itself when your subscription is managed by Apple or Google. The app's "Cancel" option only cancels your Evolly account; it does not stop the recurring charge from Apple or Google. You must cancel through the App Store or Play Store directly, not within Evolly.
Mistake 2: not verifying the cancellation status
After you submit a cancellation request, many users assume it's done and move on. Then they're shocked to see another charge two weeks later. Always verify by returning to your subscription menu (App Store, Google Play, or evolly.app) and confirming the subscription no longer appears in your active list.
Mistake 3: cancelling too close to the renewal date
If your renewal date is tomorrow and you cancel today, there's a small window where the system might still process the charge if servers are updating slowly. Stopee recommends cancelling at least 3 to 5 business days before your renewal date to ensure the system processes your request before charging you again.
Mistake 4: losing track of cancellation confirmation emails
Confirmation emails from Apple, Google, or Evolly are your proof of cancellation. If you delete these emails and a charge appears later, you have no evidence that you cancelled. Save cancellation confirmations to a dedicated folder or screenshot them for permanent records.
Checklist before and after cancelling evolly
| Task | Before cancelling | After cancelling |
|---|---|---|
| Identify your subscription platform | Check your last Evolly charge receipt and confirm whether you subscribed via Apple, Google, or web | - |
| Note your renewal date | Log into your account and record the exact date of your next billing cycle | - |
| Download your data (optional) | If you want to save your workout history, export or screenshot key data before cancelling | - |
| Verify cancellation status | - | Return to your subscription menu and confirm Evolly no longer appears in active subscriptions |
| Save confirmation emails | - | File cancellation confirmations in a folder labelled "Subscription Cancellations" for your records |
| Uninstall or ignore prompts | - | Delete the Evolly app to avoid accidentally resubscribing via in-app buttons |
Final steps and how stopee can support your cancellation journey
Cancelling a fitness subscription represents a change in your health routine, and that's okay. Whether you've outgrown Evolly, found a better fit, or simply need to cut expenses, your decision deserves respect and clear execution.
The steps outlined above give you complete control over the cancellation process. By following the exact procedures for your subscription platform and verifying your cancellation immediately, you eliminate the risk of unwanted charges or confusion. Stopee has helped thousands of consumers cancel subscriptions like Evolly with confidence and clarity, ensuring they retain control of their finances and their data.
If you encounter resistance from Evolly, refund denials from Apple or Google, or unexpected charges after cancellation, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or contact Enterprise Singapore. These authorities exist to protect you when companies fail to honour cancellation requests or billing transparency obligations.
Your subscription decision is entirely yours, and Stopee is here to ensure the cancellation process is as straightforward as possible. For additional guidance on cancelling other subscriptions or protecting your rights as a consumer in Singapore, visit Stopee.com today.