Manage Finviz

How to cancel finviz and claim your refund in south africa

What finviz is and why you might want to cancel

Finviz is a web-based stock market analysis platform built for traders and investors who need real-time charts, screening tools, and fundamental data. The service operates from Bratislava, Slovakia, and charges exclusively in US dollars-your South African bank converts the amount to ZAR when you pay.

You get access to a free tier with basic features, or you can upgrade to Finviz Elite for real-time quotes, advanced screeners, export capabilities, and an ad-free experience. Many South African investors use it, but if you've decided the platform no longer fits your trading strategy, your budget, or your needs, Stopee is here to guide you through a clean cancellation with no surprises.

The reasons to cancel are straightforward: you might find a cheaper alternative, prefer a different interface, have moved away from active trading, or simply want to stop recurring charges. Whatever your reason, you deserve a simple process and clarity about what happens next.

Free trial vs. paid subscription

Finviz offers a 7-day free trial that requires no cancellation-it expires automatically without charging your card. If you've moved beyond the trial and signed up for Finviz Elite (monthly at USD 39.50 or annual at USD 299.50), you'll need to follow the cancellation steps outlined in this guide. Stopee recommends keeping records of your trial start date so you know exactly when your free period ends.

Currency and billing concerns in south africa

Because Finviz quotes prices only in USD, your South African card provider or bank applies its own exchange rate on the day of the transaction. This means the ZAR amount you pay may differ from the USD amount quoted on the Finviz website. If you see unexpected charges or foreign exchange fees, document these carefully-they become important if you later file a refund request or dispute with your bank.

Finviz pricing in south africa

Understanding the exact cost helps you decide whether cancellation is the right move.

Official pricing (USD)

Finviz publishes all pricing in US dollars. Below is the current subscription table as of your review:

What you pay in south african rands

Finviz does not publish local ZAR pricing. When you pay, your card issuer or bank converts USD to ZAR using that day's exchange rate, plus any international transaction fees. If you're on the monthly plan, you'll see a fresh conversion each month. Over a year, monthly billing can add up quickly, especially with exchange rate fluctuations. Stopee recommends reviewing your last three statements to see exactly what you've paid in ZAR-this helps you decide whether cancellation saves you money or if a switch to the annual plan makes sense.

Reasons to cancel and what to consider first

Before you cancel, take a moment to weigh your options-sometimes a small change avoids losing data or missing market insights.

Good reasons to cancel

Cancel Finviz if you no longer trade actively, prefer a competing platform like TradingView or Stock Rover, or find the cost unsustainable given exchange rate swings. If you've switched to your broker's native screener or a free tool, cancellation makes sense. Stopee encourages you to act decisively if the service doesn't deliver value-there's no advantage to paying for unused software.

Pause or downgrade instead

If you're only stepping back temporarily, consider downgrading to the free tier instead of cancelling outright. You keep your account, watchlists, and settings. Restart Elite whenever you need it without losing data. If cost is the issue, switching from monthly to annual billing cuts your per-month cost by about 28%.

How to cancel finviz on the web (step-by-step)

The fastest and most reliable way to cancel is through Finviz's web interface-no phone calls, no long waits.

1. Visit the Finviz subscription page.
   • Open your web browser and go to finviz.com/subscription.
   • Bookmark this page for future reference; it's your hub for all subscription changes.
2. Sign in with your account credentials.
   • Enter the email address and password you used when you created or upgraded your Finviz account.
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
3. Locate the cancellation or subscription management section.
   • Once logged in, look for a button or link labelled "Cancel subscription", "Manage subscription", or "Billing".
   • This section displays your current plan, next billing date, and cancellation options.
4. Confirm your cancellation.
   • Click the cancel button and review any final prompts (Finviz may ask why you're leaving).
   • Complete the confirmation. You should see a message confirming that cancellation is in progress.
5. Save your cancellation confirmation.
   • Take a screenshot or note the date and time of cancellation, plus any confirmation number Finviz provides.
   • This record is essential if billing disputes arise later.
6. Verify your account status within 24 hours.
   • Log back into Finviz and check your subscription page to confirm the status shows "cancelled" or "expires on [date]".
   • Check your email for a cancellation confirmation message from Finviz.

Pro tip: Cancel at least 2 days before your next billing date to avoid unexpected charges. Most subscription systems process cancellations immediately, but delays can occur.

Cancelling a free trial

If you're still within the 7-day free trial and have not been charged, no cancellation is needed. The trial expires automatically without touching your card. However, if you added a payment method during sign-up and want extra peace of mind, you can still visit the subscription page and remove your card details.

Cancelling mobile app subscriptions

Warning: Finviz does not publish step-by-step instructions for cancelling subscriptions purchased through the Apple App Store or Google Play Store. If you subscribed via your phone, the cancellation may not appear on the Finviz website.

Instead, cancel directly in the app store:

• Apple App Store (iOS): Open Settings > [Your name] > Subscriptions > Find Finviz > Tap "Cancel subscription".
• Google Play Store (Android): Open Google Play > Menu > Subscriptions > Select Finviz > Tap "Cancel subscription".

After cancelling in the app store, log into the Finviz website to confirm your account reflects the cancellation. If the website still shows an active Elite subscription, contact Finviz support via finviz.com/subscription with your app store order receipt.

What happens after you cancel

Cancellation doesn't mean instant loss of access-understanding the timeline helps you plan your next move.

Your access during the grace period

When you cancel Finviz Elite, your paid access continues until the end of your current billing period. If you're on a monthly plan and cancel on the 15th, you keep full Elite features until the 30th (or your monthly cycle end). If you're on annual billing and cancel in April, you retain Elite access through your anniversary date in the following year. This grace period is built in-you don't lose features mid-subscription.

Auto-renewal stops immediately

Cancellation halts the next automatic charge. No further payments are taken to your card once you confirm cancellation, assuming no processing delays. Stopee recommends checking your email and your bank statement 3 to 5 days after cancellation to confirm no new charge has arrived.

Downgrade to the free tier

Once your paid period expires, your account automatically reverts to Finviz Free (basic features, delayed quotes, limited exports). You keep your account, watchlists, and screener settings-nothing is deleted. If you decide to return to Elite later, all your saved data is waiting.

Finviz refund policy and how to claim

South African consumer protection law gives you rights; Finviz's refund terms must align with those rights.

30-day satisfaction guarantee

Finviz offers a 30-day refund window if you're not satisfied with your subscription. This window opens on the day you're first charged, not the day you start using the service. If you purchased Elite and want your money back within 30 days, you can request it-no questions asked beyond verifying your identity and account.

How to request a refund

1. Visit finviz.com/subscription and log in.
2. Navigate to the contact section or look for a "Help" or "Support" link.
3. Send a written message to Finviz stating: your full name, email address on file, the date of purchase, the USD amount charged, and your request for a refund.
4. Include a brief reason (optional but helpful: "Not satisfied with platform" suffices).
5. Send the request and await a reply within 5 to 10 business days.

Pro tip: Send your refund request via the Finviz website's contact form or email, and keep a copy. This creates a paper trail if disputes arise later.

Refunds after 30 days

Payments made after the initial 30-day refund window are generally non-refundable. If you're beyond day 30, Finviz is not obligated to refund under their stated policy. However, South African consumer law (the Consumer Protection Act 68 of 2008) may override this in certain circumstances-for example, if the service failed to meet reasonable standards, was misrepresented, or you were charged without clear consent. Stopee advises contacting the Consumer Goods and Services Ombud (CGSO) if Finviz refuses a legitimate claim.

Dispute with your card issuer

If Finviz declines your refund request or doesn't respond within 15 days, you can dispute the charge with your South African bank or card provider. File a "chargeback" or "dispute" claim and provide your cancellation confirmation, refund request, and evidence of non-satisfaction. Your bank will investigate and may reverse the charge.

Your consumer rights under south african law

You are protected by law when you buy online services-knowing your rights strengthens your position if problems arise.

Consumer protection act and subscription services

South Africa's Consumer Protection Act 68 of 2008 covers all online purchases, including Finviz subscriptions. Key rights include:

• Right to clear information: The price, billing frequency, and cancellation process must be disclosed clearly before you pay.
• Right to quality: The service must meet reasonable quality standards and perform as advertised.
• Right to cancel: You can cancel within 7 days of purchase (cooling-off period) and receive a full refund, unless you've already used the service substantially.
• Right to dispute: If you were charged without consent or the service failed, you can file a complaint with the CGSO.

Cooling-off period (first 7 days)

If you've subscribed to Finviz Elite and changed your mind within 7 calendar days of the first charge, the Consumer Protection Act gives you a cooling-off right. You can request a full refund without cause, provided you haven't substantially used the platform. Download your screener results, take screenshots of alerts you've acted on-document your usage. If usage is minimal, Finviz should honour the refund. Stopee recommends sending a refund request immediately if you're within this window, citing the Consumer Protection Act.

Escalation: the consumer goods and services ombud

If Finviz refuses to refund, ignores your request, or breaches the Consumer Protection Act, file a complaint with the CGSO (consumerombud.co.za). The CGSO is free, independent, and resolves disputes between consumers and businesses. You'll need your cancellation confirmation, refund request emails, and bank statements. The CGSO typically resolves cases within 30 days.

Common mistakes to avoid when cancelling

It's easy to slip up when cancelling online subscriptions-small oversights can lead to unwanted charges and frustration.

Forgetting to cancel before the next billing date

Finviz auto-renewal charges happen on your anniversary date. If you cancel the day after a charge posts, you've already paid for the next cycle. To minimize wasted fees, plan your cancellation for at least 2 days before your next billing date. Set a phone reminder 5 days in advance so you don't miss the window.

Cancelling only in the app, not on the website

If you subscribed via the Apple App Store or Google Play, cancelling in the app store alone doesn't always sync with the Finviz website. You may still see an active subscription online. Always verify your account status on finviz.com/subscription after cancelling in any app store. If it still shows active, contact Finviz support directly.

Losing your cancellation confirmation

Don't dismiss the confirmation email or screenshot you receive. If a surprise charge appears weeks later or you need to escalate a dispute, that proof is invaluable. Save the confirmation to your email's "Important" folder or a digital filing system. Include the date, time, and any reference number Finviz provides.

Not checking for unexpected follow-up charges

In rare cases, a final charge may post after you cancel (e.g., a proration fee or payment processing delay). Check your bank statement 5 to 7 days post-cancellation. If an unexpected charge appears, contact your bank and Finviz simultaneously with your cancellation confirmation as proof of your intent to stop billing.

Assuming the free trial auto-cancels

The 7-day free trial expires without charging you-but only if you didn't add payment details during sign-up. If you entered a credit or debit card, verify it's not attached to your account after the trial ends. Log into Finviz and remove the card from your payment methods to be certain no surprise charge occurs.

Checklist: before and after you cancel

Use this checklist to ensure a smooth cancellation and avoid common pitfalls.

Key takeaways and next steps

Cancelling Finviz is straightforward if you follow these steps. Visit finviz.com/subscription, log in, find the cancellation button, confirm your request, and save your proof. Your Elite access continues until the end of your current billing period, so you won't lose features mid-cycle. If you want a refund within 30 days of purchase, submit a written request with your cancellation confirmation-Finviz will honour it unless you're outside the refund window.

Keep in mind that South African law protects you. If Finviz refuses a legitimate refund or keeps charging you after you cancel, the Consumer Protection Act and the CGSO have your back. File a dispute with your bank, escalate to the CGSO if needed, and document every step.

If you ever need guidance on cancelling other subscriptions or services, Stopee has helped thousands of consumers cancel unwanted charges, recover refunds, and protect their wallets. Visit stopee.com to explore more guides and find support tailored to your situation. Stopee is committed to making cancellation simple, transparent, and empowering-because your money is yours to control.

Finviz contact details

Company name: FINVIZ s. r. o.

Headquarters and legal address: Bratislava, Slovakia

Web interface: finviz.com/subscription

Support contact: Use the "Help" or "Contact" link on finviz.com; Finviz does not publish a public phone number or mailing address for consumer support. All subscription and cancellation requests should be handled via their online contact form.

Dispute escalation (South Africa): Consumer Goods and Services Ombud, consumerombud.co.za, for refunds or complaints under the Consumer Protection Act 68 of 2008.