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Cancel Leadsgorilla: The Right Way
How to cancel leadsgorilla and protect your money in south africa
What is leadsgorilla
Leadsgorilla is a software-as-a-service (SaaS) platform designed to help you find, verify and contact business prospects across different industries using automated search and outreach tools.
How the platform works
The service provides tiered subscription plans that give you access to lead databases, email automation features, reputation reporting tools and agency-focused capabilities. You search for prospects based on location, industry or other criteria, then use built-in email tools to reach out at scale.
Plans range from a basic tier with 1,000 monthly lead searches up to a professional tier with 5,000 monthly searches, plus expanded automation and team features.
Who typically uses leadsgorilla
Freelance sales professionals, web agencies and in-house sales teams use the platform when they need targeted lead lists for local or niche markets. The pricing structure scales based on search volume and automation capacity, so it suits solo users and larger agency teams equally.
Understanding your consumer rights in south africa
Before you cancel Leadsgorilla, you should know what protection South African consumer law gives you when you buy software subscriptions.
Your legal protection under the consumer protection act
South Africa's Consumer Protection Act (Act No. 68 of 2008) protects you when you purchase goods or services, including digital subscriptions. You have the right to goods or services that are of good quality, safe, and fit for purpose.
If Leadsgorilla fails to deliver what it promises, or if the service is defective, you can request a refund or repair within a reasonable timeframe. The company cannot hide behind terms that contradict these rights.
How to use these rights when cancelling
If you cancel because the service does not work as advertised, keep evidence: screenshots of the problem, emails to support, and records of how long you have tried to resolve it. If Leadsgorilla refuses a refund on grounds that conflict with the Consumer Protection Act, you can escalate to the National Consumer Commission (NCC) or the company's industry regulator.
Stopee recommends documenting every interaction with Leadsgorilla support so you have a clear paper trail if you need to lodge a formal complaint.
How to cancel leadsgorilla step by step
Your cancellation process depends on which billing method you used to sign up: web payment, Apple App Store, or Google Play.
Check your billing method first
Open your email and search for a receipt from Leadsgorilla. Look at the sender address and payment details to confirm whether you were charged directly via credit card, through Apple, or through Google. This determines which cancellation path you follow.
If you subscribed via apple app store
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find Leadsgorilla in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice.
- Take a screenshot showing the cancellation confirmation for your records.
Pro tip: Apple processes the cancellation immediately, but you retain access until your current billing period ends. No refund is automatic unless you cancel within 14 days of purchase; after that, you must request one separately from Apple Support or Leadsgorilla.
If you subscribed via google play
- Open the Google Play Store app on your Android device or computer.
- Go to "Menu" and tap "Subscriptions".
- Select Leadsgorilla from your active subscriptions.
- Tap "Cancel Subscription" and choose your reason (optional but useful).
- Confirm the cancellation by tapping "Cancel Subscription" again.
- Screenshot the confirmation page.
Warning: Google Play subscriptions end at the next billing date unless you cancel more than 24 hours in advance. If you cancel fewer than 24 hours before renewal, you may be charged again.
If you subscribed via web (direct credit card)
- Gather your order details: your order ID (from your receipt email), the email address linked to your account, and your original purchase date.
- Send an email to Leadsgorilla support at contact@LeadsGorilla.io with the subject line "Subscription Cancellation Request".
- In your email, clearly state:
- Your full name and email address used on the account
- Your order ID and purchase date
- A direct request to cancel your subscription effective immediately
- A request for a refund if you are within 30 days of purchase (see the refund section below)
- Send the email and keep a copy for your records.
- Wait for a written response from Leadsgorilla confirming cancellation. Allow up to 5 business days.
Pro tip: Stopee recommends sending your cancellation email to Leadsgorilla via a method that provides read receipts or delivery confirmation. This creates evidence that the company received your request.
Leadsgorilla pricing and plan options
Understanding what you are paying for helps you decide whether to cancel or switch plans.
Current subscription plans and costs
| Plan name | Monthly price (USD) | Annual price (USD) | Lead searches per period | Email accounts included |
|---|---|---|---|---|
| Basic | $47/month | $347/year | 1,000 monthly or 25,000 yearly | 10 accounts |
| Explorer | $67/month | N/A | 2,500 monthly | 25 accounts |
| Professional | $97/month | N/A | 5,000 monthly | 100 accounts |
All prices shown are in USD. When converted to South African Rand at current exchange rates (approximately 18-19 ZAR per USD), a Basic monthly plan costs around R850-R900 per month. Annual plans offer better value if you commit to a full year.
What happens after you cancel leadsgorilla
Cancellation does not happen instantly in all cases, and understanding what changes after you cancel helps you plan ahead.
Access and billing timeline
Once you cancel, Leadsgorilla should stop billing you at the next renewal date. If you cancel mid-way through a billing cycle, you usually retain access until that cycle ends.
For example, if your monthly subscription renews on the 15th and you cancel on the 1st, you keep access through the 15th. On the 16th, your account access may be downgraded or removed, depending on the company's policy.
Your data after cancellation
The leads, reports and settings you have saved in Leadsgorilla may remain in the service for a limited time after cancellation. However, the company can delete your data after a retention period (typically 30 to 90 days).
Pro tip: Export or download any lead lists, reports or templates you want to keep before you hit the cancel button. Most SaaS platforms let you export data in CSV or PDF format from your account settings.
Will you get a refund from leadsgorilla
Leadsgorilla offers a money-back guarantee, but refund requests are not automatic and come with conditions.
Official refund policy
Leadsgorilla advertises a 30-day money-back guarantee. This means you can request a full refund of the subscription price within 30 days of your original purchase date.
- Refund requests must be submitted within 30 days of the purchase date.
- Refunds are processed to your original payment method (credit card, Apple, or Google).
- The company aims to complete refunds within 7 business days, though the full process may take up to 30 days depending on your bank.
Why refund requests get denied
User reports indicate that Leadsgorilla has sometimes rejected or delayed refund requests citing reasons such as "limited account use" or requesting additional identity verification. These denials are not always justified under South African consumer law.
If Leadsgorilla denies your refund without a clear reason, you have the right to escalate. Keep all correspondence with the company and refer to your consumer rights under the Consumer Protection Act.
How to request a refund
- Send an email to contact@LeadsGorilla.io within 30 days of your original purchase date.
- Include your order ID, purchase date, email address and a clear statement: "I request a full refund under your 30-day money-back guarantee".
- Mention the specific reason if relevant (service quality, unused, does not meet needs).
- Keep a copy of your email and watch for a reply within 5 business days.
- If the company denies your refund, ask for a written explanation and keep that response.
Stopee has helped thousands of consumers fight unfair refund denials by gathering evidence and escalating to regulators when companies ignore refund policies.
Common mistakes when cancelling leadsgorilla
Many people cancel incorrectly and lose money or access without getting what they are owed. Here are the pitfalls to avoid.
Mistake 1: cancelling on the app but not your payment account
If you downloaded Leadsgorilla from Apple App Store or Google Play, cancelling within the app is not enough. The app cancellation may log you out, but the subscription at Apple or Google keeps renewing unless you cancel there too.
Always cancel at the payment source: Apple ID settings or Google Play account. Check your billing dashboard 2 weeks after cancelling to confirm no new charges appear.
Mistake 2: deleting the app without cancelling the subscription
Removing Leadsgorilla from your phone does not cancel the subscription. The app deletion and the subscription are separate. You must explicitly cancel the subscription first, then you can safely delete the app.
Mistake 3: not requesting a refund within 30 days
Leadsgorilla's money-back guarantee has a strict 30-day window from purchase. If you wait longer, the company will likely refuse a refund. Mark your calendar when you sign up so you do not miss this deadline.
Mistake 4: cancelling without exporting your data
Once your account is deactivated, you may lose access to leads, reports and templates you created. Download everything you need before you submit a cancellation request.
How to escalate if leadsgorilla refuses to cancel or refund
If the company ignores your cancellation request or denies a refund unreasonably, you have regulatory options in South Africa.
Step 1: document everything
Keep all emails between you and Leadsgorilla support, screenshots of your account and payment records, and any proof that you tried to resolve the issue directly. This evidence is essential if you escalate.
Step 2: contact the national consumer commission
The National Consumer Commission (NCC) is South Africa's official consumer protection body. If Leadsgorilla fails to honour its cancellation or refund obligations, you can lodge a complaint at www.ncc.org.za or email complaints@ncc.org.za.
The NCC can investigate unfair business practices and force the company to comply with consumer law. There is no fee to lodge a complaint, and the process is free to consumers.
Step 3: chargeback with your bank or card provider
If you paid by credit or debit card and Leadsgorilla refuses to honour a refund within 30 days of purchase, you can dispute the charge with your bank. Call your bank's dispute department and explain that you requested a refund for a service that does not meet the advertised standard.
Banks in South Africa can reverse charges for disputed transactions up to a certain period (usually 120 days). This is a last resort, but it is an effective option when the company ignores you.
Checklist: cancelling leadsgorilla safely
Use this checklist to ensure you cancel correctly and protect your money.
- Check your email receipt to confirm your billing method (web, Apple, or Google).
- If Apple or Google: cancel in your account settings there first.
- If web billing: send a cancellation email to contact@LeadsGorilla.io with your order details.
- Request a refund in writing if you are within 30 days of purchase.
- Screenshot your cancellation confirmation or email and keep it for at least one year.
- Export all your leads, reports and templates before your access is removed.
- Check your bank or payment account 2 weeks later to confirm no new charges.
- If Leadsgorilla denies a refund unfairly, escalate to the National Consumer Commission.
- Keep all correspondence with Leadsgorilla in a folder for evidence.
Why you might want to cancel leadsgorilla
Understanding your reasons helps you decide whether cancellation is right for you or if a plan downgrade makes more sense.
Top reasons consumers cancel
- Lead quality is poor or does not match the advertised standard.
- Email deliverability is low (emails land in spam).
- You do not need the full search volume on your current plan.
- Cost is higher than expected after currency conversion to South African Rand.
- You have found a cheaper or better alternative.
- You no longer need lead generation (business change or closure).
Before you cancel entirely, consider downgrading to a cheaper plan (Basic instead of Professional) or pausing for a month to see if results improve.
Contact leadsgorilla support for cancellation
Direct contact with Leadsgorilla support is your first step when cancelling a web subscription or requesting a refund.
Email address for cancellations and refunds
Send all cancellation requests and refund inquiries to: contact@LeadsGorilla.io
Include your full name, email address linked to your account, order ID and the date of purchase. Clearly state whether you are requesting cancellation only or cancellation plus a refund.
Response timeframe
Leadsgorilla support typically responds to cancellation emails within 3 to 5 business days. If you do not hear back within one week, resend your email and mark it "URGENT: Cancellation Request".
Pro tip: Stopee recommends keeping a log with the date you emailed, a copy of the email content and any responses you receive. This timeline becomes crucial if you need to escalate to the National Consumer Commission or your bank.
How stopee helps you cancel subscriptions safely
Cancelling subscriptions should not be stressful or confusing. Stopee exists to guide South African consumers through every step of the cancellation process and protect them from unfair practices.
Whether you are cancelling Leadsgorilla or any other subscription service, Stopee at stopee.com provides step-by-step guides, current contact details and escalation options. We keep you informed about your consumer rights and help you avoid costly mistakes.
If a company refuses to cancel your subscription or honour a refund, Stopee provides the evidence-gathering templates and regulatory contact information you need to fight back. We have helped thousands of consumers recover unfair charges and cancel services that no longer serve them.
Your next step is simple: follow the cancellation method that matches your billing source (Apple, Google, or web), request your refund within 30 days if you qualify, and keep all records. If you run into resistance, escalate confidently-your consumer rights in South Africa are on your side.