Manage Resume Coach

How to cancel resume coach in south africa and reclaim your money

What resume coach is and why you might want to cancel

Resume Coach is a subscription-based service run by Lead Career SL that helps you build professional resumes and cover letters using templates, artificial intelligence suggestions, and career coaching advice. You access it through the ResumeCoach website or mobile apps on iOS and Android. The service charges your account on a recurring basis, which means you need to take deliberate action to stop the billing before your next renewal date.

Many South African professionals sign up for Resume Coach hoping to accelerate their job search, but discover after a few uses that the service doesn't match their needs, the templates feel generic, or the AI feedback doesn't add real value. Others simply find the cost does not justify the benefits, especially when free resume tools exist online. Whatever your reason, Stopee is here to guide you through cancelling Resume Coach safely and avoiding unnecessary charges.

Why south african users cancel resume coach

Users in South Africa typically cancel for three main reasons: the service auto-renewed without clear notification, the resume templates did not suit local job market expectations, or the coaching features felt impersonal and automated. Some discover that career recruiters in South Africa prefer LinkedIn profiles over polished resumes, making the subscription feel redundant. Stopee recognises that your money is valuable, and cancelling a service that does not serve you is a smart financial move.

The importance of cancelling before your next billing cycle

Resume Coach will continue to charge you on your renewal date unless you actively cancel. South African consumer protection law gives you certain rights, but the burden of cancellation falls on you. Act now to prevent unwanted charges from appearing on your statement.

Your consumer rights in south africa

South African law protects your rights when you purchase services online or via subscription. Understanding these rights strengthens your position if Resume Coach resists your cancellation or refuses a refund.

Consumer protection act and cooling-off periods

The Consumer Protection Act (CPA) of South Africa grants you a 5-business-day cooling-off period for distance transactions. This means if you signed up for Resume Coach online without visiting a physical office, you may have the right to cancel within 5 working days and receive a full refund, provided the service has not yet been fully performed. However, if you have already accessed and used the resume templates and coaching features, this right may not apply because the service has been fully delivered. Stopee advises you to check your sign-up date and act quickly if you fall within this window.

What the CPA requires from resume coach

Lead Career SL, the company behind Resume Coach, must provide you with clear cancellation information before you purchase. They must also confirm your order in writing and respond to formal cancellation requests within a reasonable timeframe. If they fail to honour these obligations, you have grounds to escalate your complaint to the National Consumer Commission (NCC), South Africa's enforcement authority.

How to escalate if resume coach refuses to cancel

If Resume Coach ignores your cancellation request or insists on continued billing, contact the National Consumer Commission directly. Provide them with copies of your cancellation request, proof of payment, and evidence that Resume Coach has not responded. The NCC can investigate and compel the company to comply with South African consumer law. Stopee recommends keeping detailed records of all communication for this reason.

Methods to cancel resume coach

Resume Coach offers multiple cancellation pathways, but each one works independently. Cancelling through the website does not cancel your app store subscription, and vice versa. You must identify where you signed up and cancel through that same channel.

Cancellation via the resume coach website

This method stops billing from Resume Coach directly but does not affect App Store or Google Play subscriptions. Follow these steps if you registered and pay through resumecoach.com.

1. Open your web browser and navigate to the Resume Coach login page.
2. Log in with your email address and password.
   • If you have forgotten your password, click "Forgot password" and follow the recovery email instructions.
3. Look for your account menu, usually found in the top-right corner or under a hamburger icon.
4. Select "Account Settings" or "My Account."
5. Find the section labelled "Subscriptions," "Billing," or "Manage My Account."
6. Locate your Resume Coach subscription and click "Cancel Subscription" or "Cancel Membership."
7. Review the cancellation summary, which will confirm your access end date.
8. Confirm the cancellation by clicking the final "Confirm" or "Yes, cancel" button.
   • Resume Coach may offer you a discount to keep your membership. You can decline this offer and proceed with cancellation.
9. Take a screenshot of the confirmation page or save any confirmation email you receive.

Pro tip: Resume Coach typically allows you to access your account until the end of your current billing cycle. You will not be charged again after successful cancellation on the website.

Cancellation via apple app store (iOS)

If you subscribed to Resume Coach through your iPhone or iPad, you must cancel through the App Store, not the Resume Coach website. Website cancellation will not stop App Store billing.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the bottom-right corner.
3. Select "Subscriptions."
4. Find and tap "Resume Coach."
5. Tap "Cancel Subscription" or "Cancel Free Trial."
   • The app will show you the date your access expires if you cancel now.
6. Confirm your cancellation by following any final prompts.
7. You will receive an email confirmation from Apple. Save this email as proof.

Warning: If you have a free trial that is about to auto-renew, cancelling at least 24 hours before the renewal date prevents the first charge from occurring.

Cancellation via google play (Android)

Android users who subscribed through Google Play must cancel here. Website cancellation does not affect Google Play subscriptions.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Resume Coach."
6. Tap "Cancel subscription."
7. Choose your reason for cancellation (optional but helps Google improve the platform).
8. Confirm the cancellation.
   • Google will email you a confirmation. Keep this email for your records.

Pro tip: Google Play gives you access until the end of your billing period, even after you cancel. You will not be double-charged.

Cancellation via email

If the website or app store methods fail, email Resume Coach directly with a formal cancellation request. This creates a written record that Stopee strongly recommends for dispute resolution.

1. Compose a new email to contact@resumecoach.com.
2. Use a subject line such as: "Cancellation Request - Resume Coach Subscription."
3. In the email body, include:
   • Your full name
   • Your email address associated with the Resume Coach account
   • Your account ID or order number (if you have it)
   • A clear statement: "I request immediate cancellation of my Resume Coach subscription effective today."
   • Any relevant dates, such as when you signed up or when your trial renews
   • A request for written confirmation of the cancellation within 5 working days
4. Send the email from the same address you use for your Resume Coach account.
5. Wait for a response within 5 working days. If you do not receive confirmation, follow up or escalate.

Pro tip: Send this email from your computer, not your phone, so you can easily forward or print it later if needed. Keep the original sent message and any replies.

Cancellation via registered mail

For the strongest legal protection, send a signed, traceable letter to Resume Coach's parent company headquarters in Barcelona. This method is particularly useful if Resume Coach ignores email requests or if you plan to escalate to the National Consumer Commission.

1. Write a formal cancellation letter on plain paper or your letterhead, including:
   • Your full name and residential address in South Africa
   • Your Resume Coach email address and account ID
   • Today's date
   • A clear statement: "I hereby request cancellation of my Resume Coach subscription effective immediately."
   • Your original sign-up date (if you have it)
   • A request for written confirmation within 10 working days
   • Your signature at the bottom
2. Address the envelope to:
   • Lead Career SL
     Av. Litoral 12-14, 5th Floor
     08005 Barcelona
     Spain
3. Send the letter via registered mail or a courier service that provides tracking (such as DHL or FedEx).
4. Keep your proof of posting or tracking receipt.
5. Allow 10-14 working days for the letter to arrive and for Resume Coach to respond.

Stopee recognises that registered mail costs money and takes time, but it creates undeniable proof of your cancellation request, which is invaluable if you need to involve the National Consumer Commission.

What happens after you cancel

Knowing what to expect after you cancel helps you avoid confusion and spot billing errors.

Your access during the notice period

Resume Coach allows you to access your account and all resume templates, AI tools, and coaching features until the end of your current billing cycle. If you cancel on day 15 of a 30-day month, you retain access for the remaining 15 days. You will not be charged again after your current period expires.

What becomes of your resume and documents

Your saved resumes, cover letters, and coaching notes typically remain in your Resume Coach account after cancellation. You can still download and export these documents during your access period. If you want Resume Coach to delete all your data permanently, send a written request to contact@resumecoach.com and ask for confirmation of deletion. Stopee advises keeping a copy of this request for your records.

Checking your statement after cancellation

Monitor your credit card or bank statement for the next 30 to 60 days. You should see no further Resume Coach charges after your cancellation date. If you spot a charge after your cancellation, contact Resume Coach immediately and refer to your cancellation confirmation. If they refuse to refund it, escalate to your bank or the National Consumer Commission with proof of cancellation.

Refund policy and your right to reimbursement

Resume Coach may refund your most recent subscription fee if you request it within a reasonable timeframe, but this is discretionary and not guaranteed. South African consumer law provides some protection, but timing and circumstances matter.

Resume coach's standard refund terms

Resume Coach officially limits refunds to one per account per 12 months and typically requires you to request a refund within a short window of your payment. If you cancel and ask for a refund on the same day, your chances improve. If you wait weeks or months, Resume Coach may argue that you have accepted the service and waived your right to a refund.

Free trials and auto-renewal charges

If you signed up for a free 14-day trial, Resume Coach will automatically charge you on day 15 unless you cancel before that date. Once you are charged, requesting a refund becomes harder. Stopee strongly recommends cancelling your trial at least 48 hours before the renewal date, not after you are charged.

How to request a refund formally

1. Send an email to contact@resumecoach.com with the subject line "Refund Request - Resume Coach Subscription."
2. Include:
   • Your full name and Resume Coach account email
   • Your order or invoice number
   • The date you paid and the amount charged
   • The date you discovered the charge or realised the service did not meet your needs
   • A brief explanation (e.g., "I cancelled within 24 hours of my free trial ending" or "I did not authorise this renewal charge")
   • A clear request for a full refund to your original payment method
3. Wait for a response within 5 working days.
4. If Resume Coach refuses, escalate to your bank or card issuer and file a dispute, citing unauthorised or unwanted charges.

Pro tip: If Resume Coach charged you and you can prove you cancelled before the renewal date, you have a strong case for a refund under South African consumer law because the service was not authorised by you.

Resume coach pricing in south africa

Understanding Resume Coach's pricing structure helps you decide whether cancellation is the right move and what you might claim as a refund.

Prices vary by region and are listed in South African Rand when you access Resume Coach from a South African IP address. Your actual price may differ. Stopee notes that annual plans appear cheaper per month, but commit you to a full year of charges, making cancellation more urgent if you change your mind early.

Common mistakes when cancelling resume coach

It is easy to make small errors that leave you still paying long after you intended to cancel. Stopee has seen these slip-ups countless times, and wants to help you avoid them.

Cancelling in one place but not the other

The single biggest mistake is cancelling on the website but forgetting to cancel your App Store or Google Play subscription (or vice versa). Each platform operates independently, and Resume Coach will continue to charge you through whichever platform you did not cancel. Before you celebrate, double-check all three: the website, App Store, and Google Play. If you are unsure which platform you used, check your bank statement to see which company (Resume Coach, Apple, or Google) is charging you.

Assuming a free trial has automatically cancelled

Free trials do not cancel themselves. You must actively cancel before the trial expires, or Resume Coach will charge you for your first paid month. Many South African users assume they have cancelled only to discover a surprise charge weeks later. Set a phone reminder for two days before your trial ends.

Not saving confirmation of your cancellation

If you cancel and Resume Coach continues to bill you, you will need proof that you cancelled. Screenshots of the confirmation page, emails from Resume Coach, or your registered mail receipt are all valuable evidence. Without them, Resume Coach can claim you never cancelled, and your bank may side with Resume Coach. Stopee advises you to save everything.

Cancelling without documenting your refund request

If you cancel and expect a refund, email your request and keep the email. Do not phone Resume Coach or ask via in-app chat unless you immediately follow up with a written email. Verbal requests are impossible to prove later. Stopee always recommends writing.

Timeline for cancellation and refund

Knowing the expected timeline helps you plan and follow up appropriately.

Cancellation checklist for resume coach

Use this checklist to ensure you cancel fully and protect yourself from surprise charges.

• Identify where you signed up: Resume Coach website, App Store, or Google Play.
• Cancel through that platform using the step-by-step instructions above.
• If you subscribed through a free trial, note the renewal date and cancel at least 48 hours before.
• If you subscribed through multiple platforms, cancel each one separately.
• Take screenshots of all cancellation confirmations.
• Save all confirmation emails from Resume Coach, Apple, or Google.
• Verify your bank statement 7 days after cancellation to confirm no new charges appear.
• If you want a refund, send a formal email request within 48 hours of cancellation.
• Keep copies of all cancellation and refund request emails.
• Monitor your statement for the next 60 days for any unauthorised charges.
• If Resume Coach continues to charge you, contact your bank and file a dispute within 30 days.
• If you need to escalate, gather all evidence and contact the National Consumer Commission.

Your next step: cancel resume coach with confidence

Resume Coach does not make cancellation transparent or easy, but it is entirely within your rights as a South African consumer to cancel whenever you wish. You have multiple cancellation methods, legal protections under the Consumer Protection Act, and a clear escalation path through the National Consumer Commission if Resume Coach refuses to cooperate.

Start with the cancellation method that matches where you signed up. Take screenshots. Save emails. Monitor your statement. If you run into resistance, Stopee has outlined exactly how to escalate. Thousands of South African consumers have cancelled Resume Coach successfully by following these steps, and Stopee has helped thousands more recover unwanted charges and reclaim their money. Your financial wellbeing matters, and you do not need to stay subscribed to a service that no longer serves you.

Contact details for escalation

Resume Coach (Lead Career SL) mailing address:
Lead Career SL
Av. Litoral 12-14, 5th Floor
08005 Barcelona
Spain

Email support:
contact@resumecoach.com

South African National Consumer Commission:
Postal Address: Private Bag X46, Pretoria, 0001
Website: www.ncc.org.za
Telephone: 012 428 7000
Email: complaints@ncc.org.za

Use these details if Resume Coach ignores your cancellation requests or continues to bill you after cancellation. Stopee recommends keeping all documentation and reaching out to the National Consumer Commission if you have exhausted other options. Your consumer rights are backed by South African law, and enforcement is available to you at no cost.