Manage Resumebuild

How to cancel resumebuild in south africa and reclaim your subscription

What resumebuild is and why you might want to cancel

Resumebuild is an online resume-building platform that helps you create professional CV documents using customizable templates and guided editing tools. The service operates on a subscription model, offering both recurring monthly plans and one-time feature purchases through its website and mobile apps available on the Apple App Store and Google Play.

You may have signed up expecting to use it once or twice, only to find yourself charged monthly for features you no longer need. If that sounds familiar, you are not alone. At Stopee, we help South African consumers like you take back control of unwanted subscriptions and understand your cancellation rights.

Core features and what you get

Resumebuild offers customizable resume templates, real-time editing tools, multiple export formats, and styling options to produce a polished CV in minutes. The platform stores your resume data in your account, so you can return and edit it whenever you need to.

The service is available via web browser, iOS app, and Android app, with billing managed through whichever platform you use to purchase.

Your consumer rights under south african law

Before you cancel, know what the law says about your rights as a consumer in South Africa.

Consumer protection act protections

The South African Consumer Protection Act (CPA) gives you the right to cancel distance contracts (which includes online services like Resumebuild) within a reasonable period. For digital goods and services, this typically means 14 days from purchase, provided you have not fully consumed the service.

You also have the right to cancel recurring subscriptions at any time by providing notice to the service provider. Resumebuild must respect your cancellation request and stop charging you immediately or at the end of your current billing cycle (depending on their terms).

Refunds and your legal position

If you cancel within 7 days of a charge and have not used the service substantially, you may be entitled to a full refund under the CPA. Resumebuild's own refund policy aligns with this, offering refunds within 7 days of payment for valid reasons such as accidental purchase, unresolved technical issues, or dissatisfaction.

Keep in mind that refunds requested after 7 days are discretionary, but Stopee recommends documenting your cancellation request in writing and referencing the CPA if the company refuses to refund a charge you believe was unfair.

Pricing and subscription plans available in south africa

Before you cancel, review what you are currently paying so you can request the correct refund if eligible.

Current resumebuild plans and ZAR pricing

The following prices reflect current South African App Store listings and one-time purchase options. Prices are in South African rand (ZAR).

If you are paying more than these amounts, you may have purchased through a third-party or older pricing tier. Document your last invoice before you cancel so you have proof of what you paid.

How to cancel resumebuild in south africa

Cancellation is straightforward once you know which platform you signed up through. Follow the steps for your specific method.

Cancel via the resumebuild website or app

If you subscribed directly through the Resumebuild website or app (not through Apple App Store or Google Play), use these steps.

1. Open your web browser or launch the Resumebuild app on your device.
2. Log in to your account using your email and password.
3. Navigate to Account Settings or Subscription and Billing.
   • On the website, look for a settings icon or menu in the top-right corner.
   • On the app, tap your profile icon at the bottom of the screen.
4. Find the section labelled "Subscription," "Billing," or "Active Plans."
5. Click or tap "Cancel subscription" or "Cancel plan."
6. Review the cancellation notice, which will tell you when your access ends (usually the end of your current billing period).
7. Confirm your cancellation by clicking "Yes, cancel" or similar confirmation button.
8. You should receive an email confirmation from Resumebuild within a few minutes.

Pro tip: Take a screenshot of the confirmation page and forward the confirmation email to yourself. You will need proof of cancellation if you ever dispute a charge after this date.

Cancel via the apple app store (iOS)

If you subscribed to Resumebuild through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the app itself.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find and tap "Resumebuild" (or "Resume Builder" - app names vary).
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm the cancellation by tapping "Confirm" when prompted.
7. Apple will stop charging you at the end of your current billing period and send you a confirmation email.

Warning: Deleting the Resumebuild app from your phone does not cancel your subscription. You must follow the steps above in the App Store itself.

Pro tip: If Apple shows an error, visit appleid.apple.com in your browser, sign in, and navigate to "Subscriptions" to cancel from there instead.

Cancel via google play (Android)

If you subscribed to Resumebuild through Google Play on an Android device, you must cancel through Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner (or the menu icon).
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Resumebuild" (or "Resume Builder").
5. Tap "Cancel subscription."
6. Follow the on-screen prompts and confirm cancellation.
7. Google will stop charging you and send a confirmation email.

Pro tip: If you cannot find the subscription in Google Play, visit play.google.com on a computer, sign in to your account, and navigate to "Manage my subscriptions" - cancellation often works faster from a web browser.

What happens after you cancel resumebuild

Cancellation does not mean instant loss of access; understand what to expect in the days and weeks ahead.

Your access during and after the billing cycle

When you cancel, Resumebuild stops auto-renewal of your subscription but leaves your paid features active until the end of your current billing period. This means if you cancel mid-month, you keep full access until the last day of that month.

Once your billing cycle ends, you lose access to Pro features, but your account and all saved resume data remain stored in Resumebuild's system. You can log in to view and download your resumes at any time, even after cancellation.

Protecting your data before cancellation ends

Before your access expires, export your resume to your computer as a PDF or Word document. This protects you against account deletion policies or service shutdowns.

1. Log into Resumebuild before your billing cycle ends.
2. Open the resume you want to save.
3. Look for an "Export," "Download," or "Save" button (usually in the toolbar or menu).
4. Select your preferred format: PDF or Word document.
5. Your resume downloads to your device; store it safely on your computer or cloud storage.

Stopee recommends doing this before your subscription period expires, in case Resumebuild's policies change or your account access is limited after cancellation.

No more automatic charges

Once your cancellation takes effect, Resumebuild will not charge your payment method again unless you voluntarily resubscribe or purchase a one-time feature.

Check your bank statement or credit card two weeks after your billing cycle ends to confirm no charge has been applied. If you see an unexpected charge, contact your bank immediately and reference your cancellation confirmation email.

Refund eligibility and how to claim your money back

Cancellation and refunds are separate actions; just because you cancel does not guarantee a refund, but you may be entitled to one under certain conditions.

Resumebuild's refund policy

Resumebuild offers refunds within 7 days of your most recent payment if you meet one or more of these conditions:

• You made an accidental purchase.
• You experienced an unresolved technical issue that prevented you from using the service.
• You are dissatisfied with the service and attempted to resolve the issue with Resumebuild support without success.

Refunds are processed to your original payment method and typically arrive within 5 to 10 business days.

When resumebuild will not refund you

Resumebuild generally refuses refunds for the following reasons:

• You forgot to cancel before your subscription renewed automatically.
• You used the service partially or fully and are now requesting a refund.
• Your refund request is made more than 7 days after payment.
• You changed your mind about the service without a valid reason.

However, under South African Consumer Protection Act guidelines, you may still push back if Resumebuild refuses a refund you believe is fair. Stopee advises you to contact the company in writing with a clear explanation and reference to your consumer rights if they initially deny your request.

How to request a refund

Contact Resumebuild directly to request a refund:

1. Log into your Resumebuild account and navigate to Help or Support.
2. Look for a "Contact Us" option or email address.
3. Submit a support ticket or email explaining:
   • The date of your charge.
   • The amount you were charged (in ZAR).
   • Your reason for the refund (accidental purchase, technical issue, or dissatisfaction).
   • Any steps you took to resolve the issue before requesting the refund.
4. Include your order or transaction ID if you have it (check your email receipt or bank statement).
5. Wait for Resumebuild's response; they typically reply within 3 to 5 business days.

Pro tip: If you purchased through the Apple App Store or Google Play, you cannot request a refund from Resumebuild - you must request it directly from Apple or Google instead. Contact their customer support with your transaction ID, and they will review your refund request independently.

Common mistakes to avoid when cancelling resumebuild

Many South African consumers cancel incorrectly and end up charged again or unable to prove they cancelled. Learn from their mistakes.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Resumebuild app from your phone does nothing to stop your subscription. The charge continues automatically every week, month, or semester depending on your plan. You must cancel the subscription through the App Store, Google Play, or Resumebuild's website account settings.

Mistake 2: not confirming cancellation in writing

If you cancel through the app or website and receive no confirmation email, your cancellation may not have processed. Always take a screenshot of the confirmation page and request that Resumebuild send you a written confirmation. Keep this email forever; it is your proof of cancellation if a dispute arises.

Mistake 3: cancelling after the charge has already hit

If your subscription renewed today and you cancel tomorrow, you have already been charged for the full next period. Cancellation stops future charges but does not refund the one that just posted. Request a refund immediately if you cancel within 7 days of the charge.

Mistake 4: forgetting to export your resume data

Resumebuild keeps your data on file after cancellation, but Stopee recommends downloading your resumes as PDFs before your access period ends. If the company changes its data retention policy or your account is compromised, you lose access to your work.

Mistake 5: not checking your bank statement

Even after cancellation, mysterious charges sometimes appear weeks later. Monitor your bank account or credit card statement for 30 days after your billing cycle should have ended. If you spot an unauthorised charge, contact your bank and provide your cancellation confirmation email as evidence.

Checklist: steps to take before and after cancellation

Use this checklist to ensure a smooth cancellation process.

How stopee helps you cancel with confidence

Cancelling Resumebuild should be simple, but subscription services often hide cancellation options behind dark patterns and confusing menus. Stopee exists to guide South African consumers through exactly this kind of friction.

Why stopee is your cancellation partner

At Stopee, we specialise in helping you understand your rights, navigate cancellation processes, and recover money you should never have been charged in the first place. Our guides cover the specific platforms and payment methods you use, our editors understand South African consumer law, and our practical checklists prevent the mistakes that cost money.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their spending. Whether you are cancelling Resumebuild, fighting a subscription company that refuses to honour your cancellation, or learning your rights under the Consumer Protection Act, Stopee provides the clarity you need.

Next steps after you cancel

Once Resumebuild is cancelled, do not stop there. Use Stopee to audit your other subscriptions; most South Africans have forgotten subscriptions still draining their accounts. Search Stopee for any other services you use, and take control of your money today.

Resumebuild contact details and corporate address

If you need to escalate a cancellation or refund dispute, contact Resumebuild or its parent company directly.

How to reach resumebuild support

For cancellation assistance, technical issues, or refund disputes, contact Resumebuild support through:

• In-app or website Help section
• Email support form available on their platform
• Parent company: WorkSimpli Software, LLC (corporate mailing address on file with Resumebuild's Terms and Conditions)

If Resumebuild refuses to honour your cancellation or refund, escalate to your bank or the National Consumer Commission (NCC) under South African law.

Cancelling Resumebuild is your right, and you should never feel trapped by a subscription. Stopee has provided you with the exact steps, timing, and legal backing to take action today. If you encounter resistance from Resumebuild or need guidance on a related cancellation, return to Stopee for more tailored advice.