Manage Truthfinder

How to cancel truthfinder and protect your privacy in south africa

What truthfinder is and why you might want to cancel

Truthfinder is a subscription-based background check service that aggregates public records, criminal history, contact information, and reverse phone lookups into searchable reports. The service operates on a paid subscription model, meaning you pay monthly or annually for access to these database searches.

If you signed up to locate someone, verify a contact, or investigate a background, you may no longer need ongoing access. Or you might have discovered that Truthfinder's reports don't match what you expected, or you're uncomfortable with how your own data is being indexed. Whatever your reason, Stopee is here to help you navigate the cancellation process step-by-step and reclaim control of your subscription.

Core services truthfinder offers

Truthfinder aggregates public information to generate reports that include identity searches, criminal records, contact history, employment details, and reverse phone number lookups. Each search uses publicly available data sources, but the aggregation and presentation happen behind a paywall.

Access is restricted to paid subscribers only. Once you cancel, your ability to run new searches stops, though your account data and previously generated reports may remain stored according to Truthfinder's data retention policy.

Your consumer rights in south africa and what protection you have

South Africa's Consumer Protection Act offers important safeguards for distance purchases made online, but the rules around foreign-based subscription services like Truthfinder remain a grey area.

Cooling-off period and distance sales rules

The Consumer Protection Act grants you a 14-day cooling-off period for certain distance transactions (including online purchases), during which you can cancel without penalty and request a full refund. However, this protection applies unevenly to international subscription services.

Truthfinder is a United States-based company, and their terms may not align with South African consumer law. The 14-day right is strongest if you can prove you were misled about the service or if Truthfinder failed to provide transparent terms before charging you.

Your escalation options if truthfinder refuses to help

If Truthfinder ignores your cancellation request or denies a refund you believe you are entitled to, you have two formal paths:

• Contact your bank or payment provider: Request a chargeback or dispute if Truthfinder charged you without consent or delivered a service that does not match the description you were shown. Your bank can reverse unauthorised or fraudulent charges.
• Lodge a complaint with the National Consumer Commission: The NCC investigates breaches of the Consumer Protection Act. If you believe Truthfinder violated your rights, you can file a formal complaint at ncc.org.za or call their hotline.

Stopee recommends keeping all proof of your cancellation request, confirmation emails, and payment receipts. This evidence strengthens any dispute with your bank or complaint to the NCC.

How to cancel truthfinder in three ways

You have three cancellation options: online through your account, by phone, or by email. The online method is fastest and leaves an immediate digital trail, but phone and email give you direct human contact if you hit a wall.

Method 1: cancel via the truthfinder website (fastest)

Cancelling online takes 3-5 minutes and is the method Stopee recommends because you receive instant confirmation and keep a record.

1. Go to the Truthfinder website and log into your account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it before proceeding.
2. Look for your account settings or membership settings, usually found in a menu or profile icon in the top right or top left corner.
   • Some accounts label this as "Account", "Settings", or "My Profile".
3. Scroll down or navigate to the subscription or billing section.
   • This is where Truthfinder displays your current plan, renewal date, and cancellation option.
4. Click the button labelled "Cancel Subscription" or "Cancel My Membership".
   • Warning: Truthfinder may offer you a discount to stay. You do not have to accept. If you want to cancel, click through the discount offer.
5. Follow the on-screen prompts to confirm your cancellation.
   • Truthfinder will ask why you are leaving (optional feedback). You can skip this or provide a reason.
6. You will receive a confirmation message on screen and via email to the address linked to your account.
   • Pro tip: Screenshot or forward this confirmation email to yourself and save it somewhere safe. You will need it if a dispute arises.
7. You retain full access to Truthfinder until the end of your current billing cycle. After that date, your account closes automatically.
   • Truthfinder will not charge you again after your current period ends.

Method 2: cancel by phone (speak to a human)

If you prefer talking to a real person or you cannot locate the cancellation button online, calling customer service is your next best option.

1. Call Truthfinder customer service at +1 855-921-3711.
   • Hours are Monday to Friday, 7 a.m. to 4 p.m. PT (which is 3 p.m. to midnight SAST) or 10 a.m. to 7 p.m. ET.
   • Note: This is a US-based number. Standard international call rates apply from South Africa. Consider using WhatsApp, Skype, or a VoIP app to reduce cost.
2. Tell the representative that you want to cancel your Truthfinder subscription.
   • Be polite but firm. The representative may ask why. You do not have to explain, but a brief reason ("I no longer need the service" or "I found a better alternative") often speeds things up.
3. Ask the representative to confirm your cancellation in writing via email.
   • Pro tip: Request a confirmation number or reference ID and note the date and time of your call. Truthfinder should email you within 24 hours.
4. Verify that the representative confirms your access ends at the end of your current billing period.
   • Do not accept vague promises like "we will process it soon". Get a specific end date.

Method 3: cancel by email (paper trail)

Email is the slowest method but creates a clear, timestamped record and works if you cannot reach the phone line or prefer written communication.

1. Open your email and compose a new message to help@truthfinder.com or Help@TruthFinder.com.
   • Both email addresses are monitored by Truthfinder support. Either will work.
2. Include the following details in the subject line: "Cancellation Request - [Your Account Email]".
   • Example: "Cancellation Request - jane.smith@gmail.com"
3. In the email body, write a clear, concise message:
   • "I request immediate cancellation of my Truthfinder subscription. My account email is [your email]. Please confirm cancellation in writing and provide the end date of my access. I want no further charges after [current billing date]."
4. Send the email and save a copy for your records.
   • Pro tip: Take a screenshot of the "sent" confirmation showing the date and time.
5. Expect a response within 48 hours. If you do not hear back, send a follow-up email with the subject "Follow-up: Cancellation Request".
   • Truthfinder is required to respond to cancellation requests. If they ignore you, this is evidence of poor customer service and may support a complaint to the National Consumer Commission or your bank.

What happens after you cancel truthfinder

Cancellation does not mean instant loss of access. Here is what you can expect in the days and weeks following your cancellation request.

Your access timeline after cancellation

Once you cancel, Truthfinder grants you continued access until the end of your current billing cycle. This is standard practice and gives you time to download or screenshot any reports you need before losing access.

On the date your billing cycle ends, Truthfinder automatically deactivates your account. You will no longer be able to log in, run searches, or view your report history. After this point, you cannot reverse the cancellation, so make sure you have saved anything important beforehand.

Data retention and what happens to your information

Truthfinder retains your account data and previously generated reports for a period set by their privacy policy. Even after cancellation, your historical search records and personal account details may remain on file.

If you want Truthfinder to delete your data entirely, contact support and request complete account deletion. This is separate from cancellation and may require additional steps or written confirmation.

Will you get a refund when you cancel truthfinder

Refunds are not guaranteed, and most subscriptions sold by Truthfinder are non-refundable. However, there are exceptions, and knowing how to request one can make a real difference.

Standard refund policy and what it means

Truthfinder's standard policy is that cancellation stops future automatic charges but does not issue refunds for the current billing cycle you have already paid for. If you cancel mid-month, you lose the remainder of that month's fees.

This is a common practice in the subscription industry, but it is not legally binding in all cases, especially under South African consumer law.

When you may qualify for a refund

Truthfinder may consider refunds on a case-by-case basis if you meet one of these criteria:

• You were charged twice in error or unauthorised charges appeared on your statement.
• The service was not delivered (you could not access search functionality or reports were inaccurate).
• You cancelled within the 14-day cooling-off window and believe you were misled about the service.
• You are a South African consumer disputing charges made in violation of the Consumer Protection Act.

How to request a refund from truthfinder

1. Email help@truthfinder.com with the subject "Refund Request - [Your Account Email]".
   • Include your full name, account email, and the specific billing date(s) in question.
2. Explain why you deserve a refund in 2-3 sentences.
   • Example: "I was charged R249 on 15 January 2024 but received no access to search functionality. I cancelled my subscription on 16 January. I request a full refund of this charge."
3. Attach evidence: screenshots of the charge, payment receipt from your bank, emails from Truthfinder, or proof that the service did not work.
   • Pro tip: The more evidence you provide, the stronger your refund case.
4. Wait 5-7 business days for a response.
   • Truthfinder has no legal obligation to refund you unless you fall under the exceptions above, but many representatives will approve partial or full refunds if you provide strong evidence.
5. If Truthfinder denies your refund, contact your bank immediately and file a chargeback or dispute.
   • Your bank can investigate the charge and may reverse it if Truthfinder cannot prove you authorised it or received the service.

Truthfinder pricing and what you are paying for

Truthfinder does not publish a fixed price on their website. Instead, pricing varies based on your location, the plan you choose, and any promotions available at the time you sign up.

How pricing works and what you should expect to pay

Truthfinder typically offers tiered subscription plans: a free trial period (usually 3-7 days), a monthly plan, and sometimes a longer-term commitment discount. Once your trial ends, you are charged the monthly or annual rate until you cancel.

South African customers usually pay in ZAR (South African Rand) via credit card, debit card, or PayPal. Exact pricing depends on current promotions, so Stopee recommends logging into your account or contacting support to see your specific rate.

Pro tip: If you signed up during a promotional period ("50% off for 3 months"), only that promotional rate applies to the discounted months. After the promotion ends, your price resets to the standard rate unless you cancel before renewal.

Common mistakes people make when cancelling truthfinder

Cancelling a subscription sounds simple, but small missteps can leave you charged longer than you expect or without proof of your request. Here are the pitfalls Stopee sees repeatedly.

Mistake 1: relying only on the free trial expiring

If you signed up for a free trial and assumed it would expire on its own, think again. Truthfinder automatically converts your free trial into a paid subscription on the last day of the trial period. You will be charged without warning unless you cancel before that date arrives.

Set a phone reminder 2-3 days before your trial ends so you have time to cancel if you do not want to pay.

Mistake 2: not saving cancellation confirmations

You deleted that confirmation email, or you forgot to screenshot the "cancellation successful" message. Now, weeks later, you notice you are still being charged. Without proof of your cancellation request, Truthfinder can claim they never received it, and your bank will have a harder time investigating.

Always screenshot, forward, or print your cancellation confirmation. Store it in a dedicated folder on your computer or in cloud storage.

Mistake 3: cancelling after your billing date, not before

If your subscription renews on the 15th of each month and you cancel on the 16th, you have already been charged for the next cycle. You will not recover that money unless you request a refund explicitly.

Mark your calendar a week before your renewal date and cancel before the charge goes through. If you miss the window, immediately contact support and ask for a refund as a courtesy.

Mistake 4: assuming phone cancellation counts without written follow-up

You called and spoke to a representative who said "You are all cancelled." A month later, you are charged again. The representative never sent a confirmation email, so there is no evidence of the call in writing.

Always ask the phone representative to email you a written confirmation within 24 hours. If that email does not arrive, send your own follow-up email requesting confirmation.

Mistake 5: not checking for premium add-ons

Some Truthfinder accounts include optional paid add-ons (advanced reports, data alerts, etc.). Cancelling your main subscription does not automatically cancel these add-ons. You may still be charged separately.

Before you cancel, log into your account and check if any add-ons or ancillary services are active. Cancel those separately if you do not want to keep paying.

Cancellation checklist to protect yourself

Use this step-by-step checklist to ensure your cancellation sticks and you have full documentation.

1. Write down your Truthfinder account email and current billing date (check your latest invoice or account page).
2. Decide which cancellation method suits you: online (fastest), phone (human contact), or email (paper trail).
3. Cancel at least 3-5 days before your renewal date to avoid being charged again.
4. Follow the steps in the method you chose and save every confirmation (screenshot, email, or receipt).
5. Note the date, time, and method of your cancellation attempt.
6. Wait for written confirmation via email. If it does not arrive within 24 hours (phone/web) or 48 hours (email), follow up.
7. Log back into your account 24 hours after cancellation to verify the "Cancel Subscription" button is gone or marked as "Cancelled".
8. Check your email for the refund decision (if you requested one). If rejected, gather evidence and prepare a bank dispute or NCC complaint.
9. Mark your calendar for the day your access ends. Log in once more that day to confirm you are locked out (this proves the cancellation worked).
10. Store all documentation (confirmations, screenshots, payment records) in a safe folder for 12 months in case a dispute arises later.

Why stopee recommends acting now if you want to cancel

Every day you delay cancellation is another day Truthfinder charges you. If your renewal is next week and you have been thinking about cancelling, today is the day to act.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking clear, documented action. The process is simple once you know the steps, and your South African consumer rights are stronger than you might think.

Cancel online, save your confirmation, and take back control of your billing today. If Truthfinder refuses to cooperate, your bank and the National Consumer Commission are there to back you up.

Where to send cancellation requests or complaints

If you need to reach Truthfinder directly or escalate your case, use these official contact details.

Truthfinder direct contact information

• Email (cancellation and support): help@truthfinder.com or Help@TruthFinder.com
• Phone (US-based customer service): +1 855-921-3711, Monday to Friday, 7 a.m. to 4 p.m. PT / 10 a.m. to 7 p.m. ET
• Headquarters address: TruthFinder LLC, PeopleConnect Holdings, [Check Truthfinder's official website for the current mailing address under "Contact Us" or "Customer Service"]

South african consumer protection contacts

• National Consumer Commission: +27 12 428 6000 or ncc.org.za
• Your bank or payment provider: Contact them to dispute or reverse Truthfinder charges

Stopee stands with South African consumers. Whether you are cancelling a service you no longer need, pursuing a refund, or protecting yourself from unwanted charges, clear documentation and persistence always pay off. Use the methods and resources outlined here to cancel Truthfinder with confidence, and remember that your consumer rights are real and enforceable.