Manage Vectorvest

How to cancel VectorVest: your step-by-step guide to stopping charges

What VectorVest is and why you might want to cancel

VectorVest is a subscription-based investment platform that helps traders and long-term investors research stocks, analyse portfolios and identify trading opportunities. The service combines quantitative ratings, stock screening tools and educational resources designed for active market participants.

You access VectorVest through a web portal or mobile apps (iOS and Android), with multiple subscription tiers ranging from entry-level Vital access to premium packages. The platform delivers charting, historical performance data and occasional seminars to teach its proprietary investment system.

If you've decided the service no longer fits your investment goals, budget constraints or trading style, cancelling quickly protects you from unexpected recurring charges. At Stopee, we understand that subscription decisions change, and we're here to help you exit cleanly.

When cancellation makes sense

You might cancel VectorVest if the subscription fees no longer justify your trading activity, if you've found alternative analysis tools, or if you're scaling back your investment portfolio. Monthly costs between R89.99 and R1,199.99 add up fast, especially if you're not actively using the platform's charting and screening features.

The sooner you act, the sooner you stop the bleeding. Every month you delay is another cycle of charges on your card.

Your consumer rights under south african law

Before you cancel, understand what protections you have. South Africa's Consumer Protection Act (CPA) grants you rights around subscription cancellation, refunds and misleading billing practices.

Key protections

Under the CPA, you have the right to cancel a distance contract (online or app-based subscriptions) within 14 calendar days of purchase, provided you have not yet fully used the service. This cooling-off period applies to your initial purchase and some renewals, depending on how VectorVest's terms are structured.

Additionally, if VectorVest's billing practices are misleading, if they fail to honour their published refund policy, or if they continue charging after you've cancelled, the CPA empowers you to lodge a complaint with the National Consumer Commission (NCC). Stopee recommends keeping all cancellation confirmations and email correspondence as evidence for potential disputes.

What you can claim

If you cancel within 14 days of purchase and haven't used the full service, you're entitled to ask for your money back. After 14 days, VectorVest's non-refund policy (outside trial periods) usually applies, but poor customer communication, auto-renewal without consent, or billing errors give you leverage to escalate.

How to cancel VectorVest on the web

Cancelling your web subscription stops future charges and usually lets you keep access until your current billing cycle ends.

Direct cancellation steps

1. Log in to your VectorVest account at vectorvest.com using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page and follow the reset email.
2. Navigate to your Account or Subscription settings (usually in the top-right menu or under "My Account").
   • Look for a "Subscription" or "Billing" tab.
3. Locate your active subscription plan and select "Cancel subscription" or "Downgrade".
   • Some accounts may show a pause option; select cancel if you want to stop charges entirely.
4. Confirm the cancellation when prompted. You may be offered a discount to stay; this is optional.
   • Pro tip: note the exact cancellation date displayed on screen for your records.
5. Check your email (including spam folder) for a cancellation confirmation from VectorVest within 24 hours.
   • Warning: if you don't receive a confirmation, your cancellation may not have processed.
6. If you cannot cancel online, contact VectorVest support by email or phone before your renewal date and request cancellation in writing.
   • Request a confirmation email once they've processed your cancellation.

When to cancel to avoid next month's charge

VectorVest bills on your subscription anniversary date (the date you first signed up). If your next renewal is on the 15th of next month, cancel before midnight on the 14th to stop that charge. Stopee advises marking your renewal date on a calendar to avoid missing this window.

How to cancel VectorVest on iOS (App store)

Apple manages App Store billing directly, not VectorVest. You must cancel through your Apple ID settings to stop recurring charges.

Step-by-step iOS cancellation

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID name at the top of the screen.
   • If you use Family Sharing, select your own name from the list.
3. Tap "Subscriptions".
4. Find "VectorVest" in your active subscriptions list and tap it.
5. Tap "Cancel subscription" or "Edit subscription".
   • If you see a "Downgrade" option, select it if you want to switch to a lower-cost plan instead.
6. Confirm the cancellation by tapping "Confirm" when Apple asks to verify.
   • Pro tip: screenshot the confirmation screen showing your cancellation status.
7. Return to Subscriptions to verify VectorVest no longer appears in your active list (it may briefly show as "Expires on [date]").
   • This expiration date is the last day you retain access; you will not be charged after this.

Important: VectorVest cannot cancel for you

VectorVest does not control App Store billing. Contacting their support team to cancel your iOS subscription will not work; you must cancel through Apple's settings yourself. Stopee has seen countless frustrated customers contact VectorVest support for App Store cancellations only to discover their charges continued because the app cancellation was never initiated.

How to cancel VectorVest on android (Google play)

Like Apple, Google Play handles all Android app billing. You control your subscription through the Google Play app or website, not through VectorVest.

Step-by-step android cancellation

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find "VectorVest" and tap it.
6. Tap "Cancel subscription".
   • Google Play may display a retention offer (discount to continue); declining this is optional.
7. Confirm by tapping "Yes, cancel" when Google Play asks for final confirmation.
   • Pro tip: take a screenshot of the cancellation confirmation page.
8. Return to your Subscriptions list and verify VectorVest shows as "Cancelled" with an expiration date (your final access date).

What happens after you cancel on android

You retain full access to VectorVest until the expiration date shown in Google Play. After that date, the app will no longer open, and you will not be charged further. Stopee recommends checking your Google Play receipt email (sent from noreply@accounts.google.com) to confirm the cancellation in writing.

VectorVest pricing and subscription plans

Understanding what you're paying helps you decide whether cancellation is worth the timing. Here are VectorVest's current subscription options in South Africa.

IOS in-app pricing (South africa)

Web-based pricing is quoted in USD and may vary based on exchange rates. Check vectorvest.com for current web subscription costs if you're cancelling a direct web subscription.

Will you get a refund when you cancel

Refunds depend on timing, plan type and VectorVest's published policy. Knowing the rules upfront helps you decide whether to push for a refund or accept the loss.

Refund eligibility

VectorVest offers a 30-day trial for new web accounts. If you cancel within 30 days of purchase and request a refund explicitly, you may qualify under their trial refund policy. Contact VectorVest support (email or phone) and reference the trial period to make your case.

Once the 30-day trial window closes, monthly and annual subscriptions are generally non-refundable per VectorVest's standard terms. One-time purchases like ProTrader modules or AutoTimer tools are also non-refundable after registration.

Seminar and event refunds

If you've purchased a VectorVest seminar or live training event, refund eligibility depends on the event date and notice period. Review your receipt or VectorVest's checkout page for tiered refund rules based on how far in advance you cancel.

Escalating a refund dispute

If VectorVest refuses a refund you believe you're entitled to, especially within 14 days under the Consumer Protection Act, Stopee advises escalating to the National Consumer Commission (NCC) at complaints.ncc.org.za or calling 0860 800 450. Provide your cancellation confirmation, receipt, and written explanation of why you deserve a refund.

What happens after you cancel VectorVest

Cancellation is just the start. Knowing what comes next prevents surprise charges and keeps your account secure.

Access and billing after cancellation

Once you cancel, VectorVest stops charging your card on your next renewal date. Your account remains active until the end of your paid period (e.g., if you cancel on the 10th and renew on the 20th, you keep access until the 20th).

After the paid period expires, you lose access to all premium features and live data. Your saved charts, watchlists and settings are preserved in the system, but you cannot log in or retrieve them without a new subscription.

Saving your data before access ends

Download or screenshot any important charts, research notes or portfolio data before your access expires. VectorVest does not export data automatically, so you'll need to manually save what matters to you. Stopee recommends exporting your data within a week of your expiration date to avoid losing work.

Keep your cancellation proof

Archive the cancellation confirmation email from VectorVest (or Apple/Google Play) in a folder. If a charge appears after cancellation, you'll need this as evidence to dispute with your bank or the payment processor.

Common mistakes when cancelling VectorVest

Cancelling a subscription sounds straightforward, but small errors can leave you paying months longer than intended. We've helped thousands of consumers recover from these slip-ups at Stopee.

Mistake 1: cancelling only on one platform

If you have both a web subscription and an iOS/Android app subscription, they're separate billing streams. Cancelling only the web version doesn't stop app charges. You must cancel both independently to stop all recurring payments.

Mistake 2: forgetting the 14-day window

Under South African consumer law, you have 14 days to request a refund on a new subscription. After day 14, VectorVest's no-refund policy kicks in. Mark your calendar and act within the cooling-off period if you're unsure about the service.

Mistake 3: cancelling too early and losing the paid period

Cancelling immediately after purchase doesn't refund unused time; you forfeit the remainder of your month or year. If you need access for another two weeks, wait until 14 days before renewal to cancel so you're not paying for unused time.

Mistake 4: not checking your email for confirmation

A failed email delivery means you have no proof of cancellation. Check your spam folder and contact VectorVest support directly to confirm they've received your cancellation request in writing. Stopee advises getting a written response every time.

Mistake 5: confusing "pause" with "cancel"

Some subscriptions offer a pause option that temporarily freezes your account instead of cancelling it. When the pause ends, billing resumes automatically. If you want to stop charges entirely, select "cancel", not "pause".

Checklist before and after cancelling

Use this checklist to ensure you've completed every step and protected yourself from surprise charges or data loss.

How stopee can help you stay on top of cancellations

Cancelling subscriptions is the start, but tracking which services you've cancelled and monitoring for erroneous charges is the real challenge. That's where Stopee comes in.

At Stopee (stopee.com), we help South African consumers cancel unwanted subscriptions, negotiate refunds, and track their active subscriptions in one place. Our guides cover hundreds of services, and our escalation support reaches directly to company complaints teams when they refuse to honour your cancellation.

If VectorVest continues charging after you've cancelled, or if they refuse a refund you're entitled to, Stopee provides templates for formal complaint letters to the National Consumer Commission and guidance on disputing charges with your bank.

Stopee has helped thousands of consumers cancel subscriptions like VectorVest, recover lost refunds and prevent future billing traps. Whether you need step-by-step cancellation instructions or help writing a dispute letter, Stopee is your advocate.

Key takeaways for cancelling VectorVest

Cancelling VectorVest is straightforward if you act before your renewal date and cancel on every platform where you're subscribed. Web subscriptions go through VectorVest's account portal; iOS goes through Apple ID settings; Android goes through Google Play. Each requires a separate cancellation.

You retain access until the end of your paid period after cancellation, and you generally won't receive a refund unless you're within 14 days of purchase. South African consumer law protects you with a 14-day cooling-off period, and the National Consumer Commission can escalate disputes if VectorVest refuses to honour their published policy.

Save your cancellation confirmations, download any data you need before access expires, and monitor your billing for surprise charges. If disputes arise, Stopee has resources and templates ready to help you challenge erroneous charges or demand refunds you're entitled to.

Contact details for VectorVest support

If you need to contact VectorVest directly to cancel or dispute charges, use the following contact channels.

VectorVest official mailing address

VectorVest, Inc.
Suite 200
4205 Westbrook Drive
Aurora, Colorado 80016
United States

For South African-based inquiries, contact VectorVest's support team through their website at vectorvest.com or use the live chat and email options available in your account portal. Stopee recommends sending cancellation requests via email so you have a timestamped record of your request.

If you face resistance or delays in cancelling, escalate your complaint to the National Consumer Commission at complaints.ncc.org.za or 0860 800 450, referencing your cancellation request and any company response that violates South African consumer law.