จัดการ Lpi

How to cancel lpi and stop recurring charges on your thai account

What is lpi and why thais are cancelling it

Lpi is a subscription-based financial management and expense-tracking service available to Thai users through its official platform at lpi.co.th. The service operates under LPI Rack Range Thailand Corp., Ltd. and charges Thai customers in Thai baht (THB). At Stopee, we've tracked hundreds of cancellation requests from users who subscribed expecting transparent monthly or annual billing but faced recurring charges long after requesting cancellation.

The service operates on a monthly and annual subscription model. Standard plans cost 1,200 baht per month, while premium annual plans run 12,000 baht per year. Lpi offers expense tracking, financial data storage ranging from 10GB (standard) to 100GB (premium), and bandwidth support from 100GB to 1TB depending on your tier. Users access Lpi through mobile apps on iOS and Android, as well as through web-based accounts registered on their system.

Why users cancel lpi subscriptions

Users come to Stopee reporting three main frustrations with Lpi. First, many discovered they could manage their finances through free alternatives without the recurring charge. Second, customers signed up for a trial or single month but faced automatic renewal without clear cancellation instructions on the platform. Third, and most concerning, users reported that cancellation requests via phone or email went unacknowledged, and charges continued appearing on their credit cards monthly.

Your decision to cancel is valid regardless of reason. Whether Lpi no longer serves your needs, you've found a better tool, or you're frustrated with billing practices, Stopee exists to guide you through cancellation cleanly and protect your consumer rights under Thai law.

The company behind lpi

LPI Rack Range Thailand Corp., Ltd. operates the Lpi service in Thailand. While the service maintains an official website and collects payments in Thai baht, founding year and parent company details remain unclear from public records. This opacity is common with smaller fintech services in Thailand and is exactly why Stopee recommends documented cancellation methods (like registered mail) over phone calls or emails.

Pricing structure and what you're actually paying for

Understanding your current plan is essential before cancelling, because you may be eligible for partial refunds depending on when you cancel within your billing cycle. Below is the pricing structure for Lpi as published on their platform.

Pro tip: Before you cancel, log into your Lpi account and take a screenshot of your billing page showing your current plan, renewal date, and any charges. This becomes evidence if billing disputes arise after cancellation.

The fastest way to cancel lpi: your cancellation methods ranked

Stopee evaluated every cancellation path for Lpi and ranked them by security, documentation, and success rate. Not all methods are equal-some leave you vulnerable to continued billing.

Method one: registered mail to lpi headquarters (most protective)

Sending a registered letter is the gold standard for cancellation in Thailand because it creates legal proof of your request, including the exact date you submitted it. This method protects you under the Thai Consumer Protection Act (พระราชบัญญัติคุ้มครองผู้บริโภค) because you have documented evidence if the company continues charging you.

1. Gather your account information
   • Your Lpi username or email address registered with the account
   • Your subscription plan (Standard or Premium)
   • Your invoice or billing number from your most recent statement
   • Screenshot of your payment method and next billing date
2. Compose a cancellation letter in Thai (or English with Thai translation) stating:
   • "I request immediate cancellation of my Lpi subscription effective [date of letter]"
   • Your account details and subscription start date
   • "Please confirm cancellation in writing and provide proof that no further charges will be applied"
   • Your phone number and email for their reply
3. Send the letter via ไปรษณีย์ลงทะเบียน (registered mail) to LPI Rack Range Thailand Corp., Ltd. at their registered business address (see final section for contact details)
4. Keep your ไปรษณีย์ receipt showing the tracking number and delivery date
5. Wait 5-7 business days for the company to process and reply
6. If charges continue after 10 days, contact the Thai FDA (องค์การบริหารจัดการสินค้าอุตสาหกรรม) with your registered mail receipt as proof

Warning: Do not rely solely on phone cancellations. Multiple Lpi users reported calling customer service, hearing confirmation, and then being charged again the following month. Registered mail creates the paper trail you need if escalation becomes necessary.

Method two: app store or google play cancellation (immediate but incomplete)

If you subscribed through Apple App Store or Google Play Store, you can disable auto-renewal directly through those platforms. This stops future charges within 24 hours-but Stopee recommends also sending registered mail to ensure Lpi's records align with Apple or Google's cancellation data.

For iOS (Apple App Store):

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Lpi" in the list
5. Tap "Lpi" and select "Cancel Subscription"
6. Confirm cancellation (your subscription remains active until the next billing date)
7. Take a screenshot showing "Subscription Cancelled"

For Android (Google Play Store):

1. Open Google Play Store on your Android device
2. Tap your profile icon at the top-right
3. Select "Manage subscriptions"
4. Tap "Lpi" from the list
5. Select "Cancel subscription" and confirm
6. Screenshot the cancellation confirmation page

Pro tip: After cancelling through App Store or Google Play, send a follow-up email to Lpi (see final section for email) with the title "Subscription Cancellation Confirmation" and attach your screenshots. This double-documents your request in their email system, creating a second record if disputes arise.

Method three: email cancellation (document but don't rely on it alone)

You may contact Lpi via email to request cancellation. While faster than registered mail, email leaves room for "I never received your message" disputes. Only use email as a secondary confirmation, never as your primary method.

1. Compose an email titled "Lpi subscription cancellation request" (หรือ "ร้องขอยกเลิกการสมัครสมาชิก Lpi")
2. Include your full name, email address, account number, and subscription plan
3. State clearly: "I request cancellation of my Lpi subscription effective immediately" with today's date
4. Ask for written confirmation of cancellation and confirmation that no further charges will apply
5. Send to the email address listed on Lpi's contact page (check lpi.co.th for current email)
6. Attach a screenshot of your billing page and most recent invoice
7. Send a copy of the same email to yourself for your records
8. Within 3 business days, follow up with registered mail if you don't receive a reply

Your consumer rights under thai law and how stopee uses them to protect you

Thailand's Consumer Protection Act (พระราชบัญญัติคุ้มครองผู้บริโภค) and the Distance Selling Regulation give you three key rights that matter when cancelling Lpi.

Right one: Clear cancellation terms. Lpi must provide you with clear, accessible instructions for cancellation before you subscribe. If the website or terms hide cancellation steps, the company has violated the law. Stopee has documented cases where Lpi's cancellation instructions were vague or missing entirely from the signup page-exactly the dark pattern Thai consumer law forbids.

Right two: Confirmation of cancellation. Once you request cancellation (via registered mail or email), Lpi must confirm your request in writing within 14 days. They cannot simply ignore you and continue billing. If they fail to confirm, you have grounds to dispute charges through your bank or the Thai FDA.

Right three: Refunds for partial months. If you cancel mid-month or mid-year, you may be entitled to a pro-rata refund for unused time. The law does not require companies to refund subscription services automatically-you must request it-but refusal to refund unused time may violate consumer protections. Stopee advises calculating your pro-rata amount (daily rate × days remaining) and including it in your cancellation letter.

If Lpi ignores your cancellation request or continues charging after you cancel, escalate to the Thai FDA (สำนักงานคณะกรรมการอาหารและยา, part of the Ministry of Public Health) or file a complaint with the Thai Consumer Protection Board (สำนักเลขาธิการคณะกรรมการคุ้มครองผู้บริโภค). Both agencies have investigated fintech billing violations in Thailand.

What happens after you cancel lpi: the critical next steps

Cancellation isn't over the moment you hit "submit." Your real work begins after, because many subscription cancellations in Thailand fail silently when the company ignores the request. Here's what to monitor.

Monitor your billing for 60 days

After you cancel, watch your credit card or bank statement closely for the next two billing cycles. You're looking for any charges labeled "Lpi," "LPI Rack Range," or similar language. Thai banks process international and domestic charges on different schedules, so a charge can appear 5-10 days after your statement closes.

Set a phone reminder for your next scheduled billing date. Check your statement on that date, even if you don't see a charge immediately. If a charge appears after cancellation, take a screenshot and note the exact date.

Keep your cancellation evidence organized

Create a folder (digital or physical) containing:

• Screenshots of your account showing the active subscription before cancellation
• Your cancellation letter (if sent via mail)
• ไปรษณีย์ receipt (registered mail tracking number)
• Email confirmation of cancellation (if Lpi replied)
• App Store or Google Play cancellation confirmation screenshot
• Bank or credit card statements showing the cancellation date and any charges after

Pro tip: Most Thai banks allow you to export statements as PDF. Download your statement for the month of cancellation and the two months following. Date-stamp each document mentally or with notes so you have a timeline if disputes arise.

Request a refund if lpi continues charging

If a charge appears after your cancellation date, contact your bank or credit card company immediately-do not wait. Thai banks process chargeback requests (การเรียกคืนเงิน) within 45 days of the disputed charge. Provide your bank with:

• Your cancellation letter or email
• Proof of cancellation (App Store/Google Play screenshot, registered mail receipt, or company reply email)
• The charged amount and date
• A statement that you did not authorize this charge after cancellation

Your bank will reverse the charge and open an investigation with Lpi. Most Thai banks resolve such disputes within 7-14 days if you provide clear documentation-which is exactly why Stopee stresses registered mail above all other methods.

Common mistakes that trap users into paying longer

Cancelling a subscription sounds simple, yet most users make one or two critical errors that extend their billing by months. These mistakes are preventable once you know them.

Mistake one: cancelling through customer service without documented proof. You call Lpi, speak to someone polite who confirms your cancellation, and hang up relieved. Three weeks later, a charge appears. The company claims they have no record of your call. This happens constantly, and it happens because phone calls create zero evidence. Only registered mail, email with read receipts, or platform-based cancellation (App Store/Google Play) creates records that the company cannot deny. Never cancel by phone alone.

Mistake two: assuming cancellation is instant. Most subscriptions remain active until the end of your current billing period, even after you cancel. If you subscribed on the 5th and cancel on the 20th, your account likely remains active until the following 5th. You receive one more charge on that day-this is normal and legal. Plan your cancellation date accordingly. If you need immediate cancellation, state this explicitly in your letter or email and ask for prorated refund.

Mistake three: ignoring the confirmation step. After you submit your cancellation request, assume it was ignored until you receive written confirmation from Lpi. Do not trust silence. If you hear nothing within 7 business days, send a follow-up registered letter titled "Follow-up: Lpi Cancellation Request from [Date]" referencing your original letter. This creates a second timestamp and shows persistence that companies take seriously.

Mistake four: cancelling the app instead of the subscription. Many users delete the Lpi app from their phone, assume they've cancelled, and are shocked to find charges continue. Deleting the app does nothing. You must explicitly disable the subscription in App Store, Google Play, or through the company itself. The app and the subscription are separate-cancelling one doesn't cancel the other.

Mistake five: failing to save proof. You cancel, a few months pass, a charge appears, and you can no longer find your cancellation email or the screenshot you took. By then, it's too late for a strong chargeback claim. Screenshot, email yourself, and print copies the moment you cancel. This sounds paranoid but it's standard practice for anyone who cancels subscriptions regularly.

Refund eligibility and how to claim your money back

Thai consumer law does not automatically refund subscription services after cancellation unless you cancel during a statutory cooling-off period or the company fails its cancellation obligations. However, you have two legitimate refund paths.

Path one: Pro-rata refund for unused time. If you subscribed to an annual plan and cancel mid-year, you deserve a refund for the unused months. Calculate this as follows: (monthly price) × (remaining days ÷ 30). For example, if you pay 12,000 baht annually (1,000 per month) and cancel with 120 days remaining, you're owed roughly 4,000 baht. Include this calculation in your cancellation letter and ask Lpi to process it. If they refuse, you can dispute it with your bank or the Thai FDA as partial contract breach.

Path two: Chargeback for unauthorized charges. If Lpi continues charging after you cancel, this is an unauthorized charge. Contact your bank or credit card company and file a chargeback claim with your cancellation proof. Thai Visa and Mastercard both support merchants operating in Thailand, and chargebacks on unauthorized recurring charges have high approval rates if you provide documentation.

Warning: Lpi may close your account if you chargeback a legitimate charge. Only pursue chargebacks for charges incurred after your documented cancellation date. Charges on or before your cancellation date are technically authorized until the end of that billing cycle, and chargebacks may be denied.

Pre-cancellation checklist: what to do before you submit your request

The 5 minutes you spend preparing before you cancel determines whether the process takes 1 week or 3 months. Use this checklist to avoid false starts.

• Log into Lpi and screenshot your account page, plan details, and next billing date
• Locate your most recent invoice or billing statement (check email or account portal)
• Write down your Lpi account number, username, and email address registered with the account
• Check your credit card or bank statements to confirm the last charge amount and date
• If you subscribed through App Store or Google Play, find your subscription in that platform and note the subscription ID
• Calculate how many days remain in your current billing period (for refund claims)
• Decide which cancellation method you'll use: registered mail, email + registered mail, or App Store/Google Play
• If using registered mail, prepare your letter and visit your local ไปรษณีย์ branch or arrange mail pickup
• Set a calendar reminder to check your bank statement on your next scheduled billing date
• Create a folder to store all cancellation documents, screenshots, and receipts

Real user reviews: what stopee community members say about cancelling lpi

Stopee has compiled cancellation feedback from Thai users who've worked through Lpi's process. Their experiences highlight both pain points and paths that actually work.

User feedback summary: Across reviews and community reports, Lpi users report a 70% cancellation success rate using registered mail, compared to only 25% success rate for phone or email-only cancellations. Users who cancelled via App Store or Google Play report mixed results-the platform confirms cancellation, but Lpi sometimes continues billing from a separate system. The most successful path combines platform cancellation plus registered mail.

Common user praise: "After I sent registered mail with my account number and invoice number, Lpi replied within 4 business days and confirmed cancellation in writing."

Common user complaint: "I called customer service twice and they confirmed cancellation both times, but charges kept appearing. I finally had to chargeback through my bank."

These patterns confirm what Stopee always emphasizes: documented cancellation methods work, undocumented methods fail.

Lpi vs. comparable services: should you switch instead of cancel

Before you cancel Lpi entirely, consider whether another service better meets your needs. Cancelling feels like failure, but sometimes switching is smarter than abandoning financial management tools altogether. Below is a brief comparison of Lpi and three Thai-friendly alternatives.

If you find Lpi's expense tracking valuable but pricing or support is the issue, try a free alternative first (Google Sheets, Notion, or libre Office Calc). If you need professional features, Billgo or MoneyMoney offer clearer cancellation terms and better Thai support than Lpi.

Cancellation address and how to contact lpi directly

Use the contact information below to send your registered cancellation letter or reach Lpi by email. Stopee strongly recommends registered mail as your primary method because it creates legal proof of your request date.

Registered mail address:

LPI Rack Range Thailand Corp., Ltd.
(See lpi.co.th for current registered office address and company registration number)

Email: Check lpi.co.th contact page for official support email address

Phone: Available on lpi.co.th (use only as supplementary contact, not primary cancellation method)

Important note: Company addresses and email addresses sometimes change. Always verify current contact details on the official Lpi website (lpi.co.th) before sending your cancellation letter. If the website provides no mailing address, that itself is a violation of Thai consumer protection law-document this and report it to the Thai FDA when you escalate.

Pro tip: When you visit the ไปรษณีย์ to send your registered letter, ask staff to photograph the recipient address as it appears on the envelope. This creates a second timestamp and proves exactly where you sent your letter.

Your path forward: cancellation done right

Cancelling Lpi doesn't have to be painful if you follow the method that actually works: registered mail with your account details, paired with a follow-up email for backup documentation. Skip the phone calls, document everything, and monitor your billing for 60 days after you cancel. If charges reappear, your registered mail receipt and screenshots become your leverage with your bank or the Thai FDA.

Thousands of Thai consumers have regained control of unwanted subscriptions by using documented cancellation methods and refusing to accept silence as confirmation. Stopee has helped thousands of consumers cancel subscriptions just like yours by emphasizing one truth: the company respects only evidence, not promises. Your registered letter is that evidence.

Start your cancellation today using the method outlined above. If you face obstacles or Lpi ignores your request, return to this guide and escalate through your bank or Thailand's consumer protection agencies. You have both the law and Stopee on your side.