Manage Arccos

How to cancel arccos golf and reclaim your data before it's too late

What arccos is and why you might want to cancel

Arccos is a GPS-powered golf analytics platform that tracks your shots in real time using wearable sensors and a mobile app. You wear the sensors on your club grips, and the system records distance, accuracy, and performance trends across your entire game. The service combines hardware (the sensors themselves) with a cloud-based software subscription that stores and analyzes your data.

Many golfers subscribe to Arccos to improve their game through detailed performance insights. However, if you find the subscription isn't delivering value, the sensors have stopped working, or you've simply moved to a competing platform, cancelling is a straightforward process. This guide from Stopee walks you through every method, potential refund scenario, and your rights as a UAE consumer.

When cancellation makes sense

You might cancel Arccos if you no longer use the app, prefer a different analytics service, the monthly cost no longer fits your budget, or you're frustrated with data accuracy. Perhaps the sensors have failed and replacement costs feel steep. Whatever your reason, Stopee believes you deserve clear, jargon-free steps to exit without penalty.

Key facts about arccos before you cancel

Arccos charges a monthly or annual subscription fee for cloud analytics and data storage. Your subscription auto-renews each billing period unless you actively cancel. The physical sensors remain yours to keep, but cloud access and historical shot data may become unavailable after cancellation, depending on your plan and cancellation timing. Stopee recommends exporting your data before you cancel to preserve your performance records.

Your consumer rights in the united arab emirates

UAE consumer protection law provides important safeguards for digital services and distance purchases that may override Arccos's standard terms.

Cooling-off periods and online purchases

Under UAE consumer protection regulations, you may have the right to cancel online or distance purchases within a specified cooling-off period, typically 14 days from the date you receive the service or goods. This right applies to subscriptions purchased online, including Arccos memberships. If Arccos has not clearly disclosed this cooling-off period in Arabic and English at the point of purchase, you have stronger grounds to request a refund.

Stopee advises that Arccos's blanket "no refund" policy for subscriptions may not fully comply with UAE law if you cancel within the cooling-off window. Document your purchase date, the date you first accessed the service, and any communication with Arccos regarding your cancellation request.

Digital goods and defective services

If the Arccos sensors are defective, the app crashes repeatedly, or the service fails to deliver the core functionality advertised, you may be entitled to repair, replacement, or a refund under UAE consumer law. The burden is on Arccos to prove the service worked as described.

Contact the General Authority for Consumer Protection (GACP) in the UAE if Arccos refuses to acknowledge a service defect. Stopee recommends keeping screenshots, error messages, and correspondence that demonstrate the issue. Your consumer rights are enforced by the GACP, which takes digital service complaints seriously.

How to cancel arccos: four methods explained

You can cancel your Arccos subscription through four channels. The online dashboard method is fastest and leaves a clear digital record; the other options (email, phone, postal mail) work if you prefer human contact or need escalation.

Method 1: cancel online via the arccos dashboard (fastest)

This is the method Stopee recommends because it's instant, you receive immediate confirmation, and you avoid phone queues or email delays.

1. Visit arccosgolf.com in your web browser.
   • If you're on mobile, you can also use the Arccos app, but the web dashboard is clearer for account settings.
2. Sign in to your account using your email address and password.
   • If you've forgotten your password, tap "Forgot password" and reset it via email before proceeding.
3. Locate your account settings by tapping or clicking the Profile icon (usually in the top right corner).
   • The icon typically looks like a person's silhouette or your initials.
4. From the dropdown menu, select "My Account" or "Account Settings."
   • You may see sub-menu items like "Preferences," "Billing," or "Membership."
5. Navigate to "Manage Membership" or "Manage Subscription."
   • This section shows your active plan, renewal date, and payment method.
6. Identify your active subscription in the list and select "Cancel" or "Cancel Membership."
   • You may be prompted to confirm your reason for cancelling (this is optional feedback; answer or skip as you prefer).
7. Follow any on-screen prompts to complete the cancellation.
   • Arccos may offer a discount or trial to persuade you to stay; decline these if you're certain.
8. You will receive a confirmation message on screen and via email.
   • Important: Save this confirmation email; it serves as proof of cancellation if you're charged again.

Pro tip: Log back into your Arccos account within 24 hours to verify your subscription status still shows as "Cancelled" or "Inactive." This confirms the cancellation was processed.

Method 2: cancel by email

Email is useful if you cannot access your account, prefer written records, or need to cancel during the free trial period.

1. Compose an email to starter@arccosgolf.com.
   • Use a subject line like "Cancellation Request: [Your Account Email]"
2. In the email body, include:
   • Your full name
   • The email address associated with your Arccos account
   • Your subscription plan name (e.g., "Arccos Plus" or "Arccos Premium")
   • Your billing or subscription ID, if you have it
   • A clear statement: "I request cancellation of my Arccos subscription effective immediately" or "effective on [date]"
3. Send the email and await a response.
   • Arccos typically responds within 2 to 5 business days.
4. When Arccos confirms your cancellation, reply thanking them and ask for a cancellation reference number.
   • This reference protects you if a final charge appears.

Warning: Free trial users can cancel by email at any time without penalty. Paid subscribers should verify Arccos confirms cancellation before your next billing date. If you are not refunded within 5 to 10 business days after the billing cycle ends, contact your bank or card issuer to dispute the charge, citing your cancellation email.

Method 3: cancel by phone

Phone support is ideal if you want to ask questions about refunds or data export before finalizing your cancellation.

1. Call +1-844-692-7226 (Arccos customer service line).
   • This is a US number, so verify your plan covers international calls or use VOIP if you're in the UAE.
2. Select the option for billing, account management, or "other inquiries" when prompted.
   • Wait times vary; call during business hours (typically 9 AM to 5 PM ET weekdays) for shorter waits.
3. Explain to the representative that you want to cancel your Arccos subscription.
   • They may ask your reason; you're not required to provide details, but doing so can help Arccos improve.
4. Provide your account email and confirm the subscription details they show on screen.
   • Ask them to verify your next billing date.
5. Request verbal confirmation of the cancellation and note the name of the representative and time of call.
   • Ask them to email you a confirmation; if they refuse, Stopee recommends sending a follow-up email reiterating the cancellation you requested by phone, including the date and time.

Pro tip: If you're concerned about refunds or have questions about cooling-off rights under UAE law, discuss these with the representative. Their response may be useful if you later escalate to the GACP.

Method 4: cancel by postal mail

This method is formal, creates a paper trail, and is useful if other channels fail or if you want to include supporting documents (such as proof of a service defect).

1. Write a letter including:
   • Your full name
   • Your Arccos account email address
   • Your subscription plan and ID (if available)
   • The date of the letter
   • A clear statement: "I hereby request cancellation of my Arccos subscription, effective immediately" or on a specified date
   • Your return address and phone number
2. Send the letter by registered or tracked mail to Arccos's corporate address (see the address section at the end of this guide).
   • Retain your postal receipt and tracking number as proof of delivery.
3. Follow up with an email to starter@arccosgolf.com mentioning the postal letter, including the tracking number.
   • This ensures Arccos knows to expect your letter and creates a dual-channel record.
4. Allow 10 to 14 days for Arccos to receive and process the letter.
   • If you're not refunded or your next bill posts before you hear back, dispute the charge with your bank using the postal receipt as evidence of timely cancellation.

What happens to your data and access after cancellation

Understanding what you lose and retain after cancelling Arccos helps you decide whether to export your data first.

Access timeline

If you cancel via the web dashboard, Arccos typically allows you to retain access to the app and your historical data until the end of your current billing period. For example, if you cancel on the 10th and your billing cycle ends on the 30th, you keep access for 20 more days. After that date, cloud features and data storage become inaccessible, though the physical sensors remain yours.

If you cancel by email, phone, or mail during a billing period, the exact access cutoff depends on how quickly Arccos processes your request. Stopee recommends asking Arccos for a specific final-access date when you cancel, so you know when to export your data by.

Protecting your shot data

Before you cancel, export any shot records, performance trends, or course history you want to keep. Most analytics platforms do not make old data easily downloadable after cancellation, so act fast.

1. Log into your Arccos account on the web dashboard.
   • Mobile apps typically have fewer export options than web browsers.
2. Look for a "Data Export," "Download Data," or "Account Settings" option.
   • If you cannot find an export feature, email starter@arccosgolf.com and request a data export file before your cancellation becomes effective.
3. Choose the date range for your export (e.g., all data, last year, last 12 rounds).
   • Select all available data if you're unsure what you'll need later.
4. Download the file to your computer and save it to a folder labeled "Arccos Backup" or similar.
   • Consider uploading it to cloud storage (Google Drive, OneDrive, Dropbox) as a secondary backup.

Important: Do this step before you submit your cancellation request. Once your account is inactive, Arccos may delete or hide your data within 30 to 90 days, depending on their data retention policy.

Refund policy and your right to payment recovery

Arccos states in its End User License Agreement that subscriptions are non-refundable upon cancellation. However, UAE consumer law creates important exceptions you should know.

Standard policy: no refunds

Arccos's published policy is that you receive no refund when you cancel a subscription or license, regardless of when in the billing cycle you cancel. If you cancel on day one of a 30-day period, you forfeit the remaining 29 days of access and pay nothing further, but you also recoup nothing.

This policy is common in the subscription industry, but it conflicts with consumer protections in many jurisdictions, including the UAE.

Refunds under UAE consumer law

If you cancel within 14 days of your first purchase (the cooling-off period), UAE law may entitle you to a full refund, even if Arccos claims subscriptions are non-refundable. Stopee advises that Arccos must clearly disclose this right in Arabic and English at checkout; if they do not, your refund claim is stronger.

Additionally, if Arccos has not delivered the service as described (e.g., sensors don't track accurately, the app crashes frequently, GPS features are unavailable in your region), you may demand a refund for breach of contract or defective service under UAE consumer protection regulations.

How to pursue a refund

1. Review your cancellation date and the date Arccos charged your first payment.
   • If fewer than 14 days have passed, you're within the cooling-off window.
2. Email starter@arccosgolf.com with the subject "Refund Request: Cooling-Off Period" and include:
   • Your account email, subscription ID, and payment date
   • A statement: "I am exercising my right to cancel and request a full refund under UAE consumer protection law"
   • If applicable: "This service was defective because [describe the issue]"
3. If Arccos refuses or does not respond within 10 days, file a complaint with the General Authority for Consumer Protection (GACP) at ecomplaint.ae.
   • Provide screenshots, emails, proof of payment, and your cancellation request as evidence.
4. If the GACP upholds your complaint, Arccos will be required to refund you.
   • If they still refuse, you can pursue small claims court action in the UAE.

Pro tip: Stopee recommends disputing the charge with your credit card company in parallel if you believe the refund is justified. Most card issuers (Visa, Mastercard, etc.) offer buyer protection that covers digital services purchased online, and they often side with consumers in cases of unclear refund policies or service defects.

Physical product returns (sensors)

If you purchased Arccos sensors as a physical product (not just a subscription), you have a separate 30-day return window. Return the sensors in original condition to qualify for a refund, minus shipping and handling costs. Request a Return Authorization (RA) number from Arccos before shipping; this number is mandatory and protects you if the return goes missing.

Arccos pricing and subscription plans

Arccos offers multiple subscription tiers and occasional promotions. Pricing varies by region and plan type.

Current pricing overview

For exact pricing in the UAE (in AED or your local currency), visit arccosgolf.com or contact Arccos directly at starter@arccosgolf.com. Promotional pricing and regional discounts change frequently, so Stopee recommends checking before you buy or comparing with competitors like SwingCaddie or GCQuad.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions is stressful, and small missteps can lead to unwanted charges. Here are the traps Stopee sees every day, and how you sidestep them.

Mistake 1: assuming you've cancelled when you haven't

Many users believe their subscription is cancelled after receiving an in-app popup or notification, only to be charged again the next month. This happens because some apps conflate "uninstalling the app" with "cancelling the subscription"-they are not the same.

Always verify cancellation by logging back into your account (on the web, not in the app) and confirming your membership shows as "Cancelled," "Inactive," or "Not Renewing." If your account still shows an active subscription, your cancellation did not go through; repeat the cancellation steps immediately.

Mistake 2: cancelling by app, not web browser

The Arccos mobile app may not display all cancellation options available on the web dashboard. If you try to cancel in the app and cannot find the option, open a web browser, log into arccosgolf.com, and use Method 1 from this guide. This ensures you access all subscription controls.

Mistake 3: missing the billing date during the cancellation request

If you cancel on the 28th and your billing date is the 30th, your account will auto-renew in two days. Email and phone cancellations take time to process, so your request may not be processed before the charge posts. Always ask Arccos for your exact billing date when you initiate cancellation and request cancellation to be effective before that date. If a charge posts after your cancellation request, immediately contact your bank to dispute it, citing your cancellation proof.

Mistake 4: not exporting your data before the account closes

Once Arccos deactivates your account, your shot history, trends, and performance data may become inaccessible within 30 to 90 days. If you ever want to review your stats, compare data year-on-year, or transfer records to another app, export everything now. Stopee has seen countless golfers lose years of data because they delayed this step.

Mistake 5: forgetting to cancel during a free trial

Free trials auto-renew into paid subscriptions on a set date. If you sign up for a trial and do not cancel before the renewal date, you'll be charged for a full subscription. Check your email confirmation from Arccos for the trial end date, and set a phone alarm three days before that date as a reminder to cancel. This is the single most common reason people complain they were charged unexpectedly.

What to do after your cancellation is confirmed

Cancellation doesn't end on the day your subscription terminates. Here's what you should do next to protect yourself.

Monitor your bank statement

Review your credit card or bank statement for 60 days after your final billing date. Watch for any charges from Arccos or its payment processor (e.g., Stripe, Square, Adyen). If you see a charge after your cancellation date, take these steps immediately:

1. Contact Arccos by email or phone with your cancellation proof and ask them to reverse the charge.
   • Give them 3 to 5 business days to respond.
2. If Arccos does not respond or refuses, file a dispute (also called a "chargeback") with your bank or card company.
   • Attach your cancellation confirmation email, screenshot of cancellation confirmation, and the disputed transaction.
   • Most card issuers side with the customer in these cases.
3. Stopee recommends keeping all cancellation emails and confirmations for at least one year, even after the dispute resolves.
   • You may need them if Arccos tries to bill you again later.

Clean up your saved payment methods

Remove your credit card or payment method from your Arccos account (if it's still accessible) to prevent accidental reactivation or fraudulent charges. Go to Profile > My Account > Payment Methods and delete any cards on file.

Unsubscribe from arccos emails

After cancellation, Arccos may send promotional emails or re-engagement offers. To reduce clutter and avoid accidentally clicking a "reactivate" link, unsubscribe from their mailing list. Look for an "Unsubscribe" link at the bottom of any email from Arccos and click it, or email starter@arccosgolf.com and request removal from their marketing list.

When NOT to cancel arccos: alternatives to quitting

Before you cancel, consider whether a pause or plan downgrade might serve you better.

Pause or downgrade instead of cancel

If you're on Arccos Premium but only use basic features, contact Arccos to see whether you can downgrade to Arccos Plus, saving money without losing your data and history. Some subscriptions offer pause options (e.g., pause for 30 days, then resume) that preserve your account and data without charging you. This is worth asking about if you're cancelling due to cost, not dissatisfaction.

Explore free or lower-cost alternatives

If you love shot tracking but Arccos pricing feels steep, compare options like SwingCaddie SX500, GCQuad, or Arccos's own free tier. Some golfers find they get 80% of the value at 50% of the cost with a simpler app. Stopee recommends trying a competitor's free trial before you cancel Arccos entirely; you may find a better fit.

Helpful resources and contact information

Use these addresses and resources if you need to escalate your cancellation or file a consumer complaint.

Arccos customer service and billing

UAE consumer protection and escalation

If Arccos fails to refund you or honour your cancellation, escalate to:

• General Authority for Consumer Protection (GACP): File an online complaint at ecomplaint.ae or call +971-4-308-5555 (Dubai). GACP handles disputes over digital services, refunds, and non-compliance with UAE consumer law.
• UAE Central Bank: If you paid by bank transfer or card and believe the charge was unauthorized, file a complaint with your bank's customer service department. They will investigate and often reverse the charge.
• Small Claims Court (UAE)**: For amounts under AED 50,000, you can file a small claims case in any UAE emirate's court. Stopee advises consulting a local legal advisor if it comes to this.

Arccos mailing address

Arccos Golf Addressfor formal correspondence or return of sensors: Consult arccosgolf.com or your account for the current corporate address, as offices and return departments may change. When you write, include a copy of your cancellation request and your account details.

Final thoughts: you have the power to cancel

Cancelling any subscription can feel like a hassle, but your right to exit is backed by law. Whether Arccos no longer serves your game, the cost is too high, or you've found a better platform, you now have a clear roadmap to cancel without leaving money on the table or losing your data.

Stopee believes every consumer deserves transparent cancellation processes, fair refund treatment, and respect for their consumer rights. Follow the four methods in this guide-online is fastest, email and phone offer human contact, and postal mail creates a formal record. Monitor your account and bank statement for the next 60 days. Claim your refund rights under UAE law if you cancel within 14 days or if the service was defective. Export your data before your account closes.

Most importantly: do not hesitate to escalate if Arccos resists your cancellation or refuses a justified refund. The GACP exists to protect you. Stopee has helped thousands of consumers cancel subscriptions and recover money they were wrongly charged; we're here to remind you that you're not alone, and your consumer rights are real and enforceable. Visit Stopee today if you need further guidance or want to report your experience with Arccos cancellation.