Manage Arccos

How to cancel arccos golf and stop unwanted charges

What arccos golf is and why you might want to cancel

Arccos is a golf analytics platform that uses tiny sensors attached to your clubs, combined with optional hardware like LinkPro or smart rangefinders, to track your shots and deliver performance insights. You purchase hardware bundles that include an initial subscription period, then your Game Tracking membership renews automatically until you cancel it.

In Canada, you can buy Arccos equipment through the Canadian store using Canadian pricing, though some subscription billing references U.S. rates. The service operates under Arccos's Order Terms and refund policies, both of which matter when you decide to leave.

Many Canadian golfers sign up through promotional offers (EA SPORTS, Srixon, or Cleveland bundles) that include free trial periods. Once those trials end, your credit card gets charged automatically. If you never intended to continue beyond the trial, or if the subscription no longer fits your needs or budget, cancelling promptly protects you from unexpected renewals.

When cancellation makes sense

You should cancel Arccos if you've stopped using the app, no longer value the shot-tracking analytics, or want to avoid the recurring subscription charge. Cancelling before your next billing cycle ensures you don't pay for a period you won't use. If you were charged after a free trial without clear consent, cancellation combined with a refund request becomes even more urgent.

What to expect after you cancel

After cancellation, your subscription stops renewing, and billing halts immediately. You lose access to premium analytics features at the end of your current paid period (or right away if you cancel during a free trial). Your physical hardware-the sensors and any equipment you purchased-remains yours to keep. However, subscription-only features become unavailable once your membership expires.

Your consumer rights in canada and refund protections

Canada's Consumer Protection Act gives you specific rights when dealing with distance sales and subscription services, and Stopee ensures you understand them before you act.

Distance sales cooling-off period

If you purchased Arccos hardware or subscriptions online through the Canadian store, you have a 14-day cooling-off period to cancel without penalty or reason. This right applies to distance sales-purchases made at a location other than Arccos's place of business. You must request cancellation within 14 days of purchase to invoke this protection. Stopee recommends documenting your purchase date and sending your cancellation request via email with a time-stamp to prove you acted within the window.

Unauthorized billing and subscription renewal

Arccos must obtain clear, informed consent before charging you for a subscription renewal, especially if a free trial converts to paid membership. If you received no clear notice before being billed, or if the terms were buried or misleading, you have grounds to dispute the charge. Contact your credit card issuer or bank to request a chargeback while you also communicate with Arccos in writing. Stopee advises keeping screenshots of any confusing terms or lack of renewal notices.

Refund eligibility under arccos policy

Arccos does not typically refund subscription fees once charged, but physical products (sensors, bundles, hardware) purchased directly are covered by a 30-day money-back guarantee in Canada, with exclusions for installed grips, apparel, and custom items. To initiate a product return, use the return portal in your support account.

How to cancel arccos: step-by-step by method

Stopee has broken down every cancellation route so you can choose the fastest, safest option for your situation.

Cancel online through your account (fastest method)

The quickest way to cancel is directly through your Arccos dashboard. This method gives you instant confirmation and a clear record.

1. Sign in to your Arccos account at arccosgolf.com using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to Profile (usually your account icon in the top-right corner).
   • Select My Account from the dropdown menu.
3. Find and click Manage Membership.
   • This section displays your current subscription status and renewal date.
4. Select Cancel Membership (the button may say "Cancel" or "End Subscription").
   • Arccos may ask why you're leaving; you can skip this or provide feedback.
5. Confirm the cancellation by clicking the final confirmation button.
   • You will see a confirmation message. Screenshot this screen immediately for your records.
6. Check your email for a confirmation message from Arccos.
   • Pro tip: If you don't receive an email within 2 hours, log back in and verify the cancellation went through, or use the email method below as backup.

Cancel by email (recommended for documentation)

If you want a clear written record or the online method doesn't work, email is your next step. This creates a timestamped, documented trail.

1. Open your email client and compose a new message to starter@arccosgolf.com.
   • Use a subject line like "Subscription Cancellation Request - [Your Email]".
2. In the body, include:
   • Your full name.
   • The email address associated with your Arccos account.
   • Your order or account number (if you have it).
   • A clear statement: "I request immediate cancellation of my Game Tracking membership, effective today."
   • Your preferred cancellation date (or request it effective immediately).
3. Send the email and wait for a response.
   • Arccos typically responds within 24-48 business hours.
   • Save the confirmation email in a dedicated folder for your records.
4. Warning: If you're cancelling a free trial before it converts to paid, mention this explicitly in your email-"I am cancelling my free trial to prevent automatic billing upon conversion."

Cancel by phone (fastest confirmation)

If you want to speak to someone immediately and get verbal confirmation, phone cancellation is an option. This is especially useful if you've been billed incorrectly or have questions about your refund eligibility.

1. Call Arccos customer support at 1-844-692-7226.
   • Have your account email and order number handy.
2. Tell the representative you want to cancel your Game Tracking membership.
   • Clearly state your email address and confirm the account details they pull up.
3. Ask for a confirmation number or reference ID before you hang up.
   • Jot this down immediately.
4. Request that the representative email you a cancellation confirmation.
   • This ensures you have written proof even though you spoke by phone.
5. After the call, send a follow-up email to starter@arccosgolf.com with the confirmation number, referencing your phone call.
   • Pro tip: This double-touch method (phone + email confirmation) protects you if there's any dispute later.

Cancel physical product orders before shipment

If you ordered Arccos hardware (sensors, bundles) and want to cancel before it ships, you must act quickly. Once items ship, you'll need to use the return process instead.

1. Check your order confirmation email for an order number and ship date.
   • If the item hasn't shipped yet, you have a short window to cancel.
2. Email starter@arccosgolf.com or call 1-844-692-7226 immediately.
   • Include your order number and state: "I request cancellation of order [number] before shipment."
3. Confirm whether a refund will be issued and the expected timeline.
   • Physical order cancellations typically refund faster than subscription disputes.
4. Warning: Once your order ships, you move into the 30-day return window instead of a pre-shipment cancellation. Contact support about return instructions immediately if this happens.

Cancel by registered mail (last resort for proof of delivery)

If you need an undeniable paper trail or cannot get confirmation through other channels, registered mail with proof of delivery protects you legally.

1. Write a clear cancellation letter on plain paper.
   • Include your full name, account email, order number (if applicable), and the date.
   • State: "I hereby request cancellation of my Arccos Game Tracking membership, effective immediately. Please confirm receipt and cancellation status within 7 business days."
2. Sign the letter by hand.
   • Keep a photocopy for your records before mailing.
3. Mail via Canada Post Registered Mail (Parcelle Recommandée A/R) to:
   • Arccos Golf LLC
     700 Canal Street
     Stamford, CT 06902
     USA
4. Request a signature confirmation receipt (A/R slip) from Canada Post.
   • This proves Arccos received your cancellation request and on what date.
5. Allow 2-3 weeks for mail delivery and for Arccos to respond.
   • If you don't hear back, follow up with an email referencing your registered mail date.
6. Pro tip: Use registered mail only if you're escalating a dispute or Arccos has not responded to email or phone. For straightforward cancellations, online or email is faster.

Understanding arccos's refund policy and what you can recover

Stopee advises being realistic about refunds before you cancel, but also knowing your leverage points if a charge was unfair.

Subscription refunds: what arccos typically allows

Arccos's standard policy does not offer refunds for subscription fees once they've been charged and the billing period has begun. Once your free trial converts to a paid membership and you're billed, that charge is usually final-even if you cancel immediately after.

However, there are exceptions. If you can demonstrate that the trial-to-paid conversion was unclear, that you received no reminder notice, or that you cancelled within 7-14 days of an unexpected charge, Arccos may issue a one-time courtesy refund. Request this explicitly when you contact them.

Hardware refunds under the 30-day guarantee

Physical products purchased directly from Arccos (not through retailers) are eligible for return within 30 days in Canada for a full refund, with these exclusions:

• Grips that have been installed on clubs.
• Apparel and clothing items.
• Custom prints or personalised items.
• Items that show signs of heavy use or damage.

To start a hardware return, visit your Arccos support account and use the return portal. Print your prepaid shipping label and mail the item back. Arccos will refund your money once they receive and inspect the product, typically within 5-7 business days.

Disputing charges through your credit card or bank

If Arccos refuses a refund and you believe the charge was unauthorised or misleading, you have the right to dispute it through your credit card issuer or bank. This is called a chargeback. Contact your bank immediately and provide:

• Proof of the charge (credit card statement screenshot).
• Evidence that you cancelled (email confirmation, screenshot of cancellation, registered mail receipt).
• Screenshots of any confusing or missing renewal notices.
• Documentation of your 14-day cooling-off period claim (if applicable).

Chargebacks typically take 30-60 days to resolve, but they create strong leverage for Arccos to refund you rather than dispute the chargeback themselves.

What happens after you cancel: access, data, and timing

Cancelling doesn't instantly erase everything-understanding what persists helps you avoid surprises.

When your access ends

Once you cancel, Arccos stops billing for future renewal periods immediately. However, your access to premium features depends on when you cancelled:

• Cancel mid-billing cycle: You keep access until the end of your paid period (e.g., if you're on a monthly plan and cancel on day 10, you have access through day 30).
• Cancel during a free trial: Access ends immediately, and no charge is applied.
• Cancel after a trial converts to paid: You lose access at the end of the current paid period unless you request an immediate downgrade.

Your hardware (sensors, LinkPro) continues to work physically, but the app features that require an active membership become locked.

Your data after cancellation

Arccos retains your account data and shot history under its Privacy Policy, even after you cancel. Cancelling your membership does not automatically delete your account or data. If you want your account and data permanently deleted, you must request this separately by emailing starter@arccosgolf.com or submitting a deletion request through your account privacy settings.

Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) gives you the right to request deletion of your personal information. Arccos must comply within a reasonable timeframe, though they may retain anonymised usage data for analytics.

Proof you should keep forever

Always save your cancellation confirmation for at least 2 years. This protects you if Arccos recharges you or if a billing dispute arises. Store:

• Screenshots of your "Membership Cancelled" confirmation page.
• Confirmation emails from Arccos.
• Phone call confirmation numbers and notes (date, time, rep name).
• Registered mail receipt and delivery confirmation if you used that method.
• Credit card statements showing the final charge and no subsequent charges.

Common cancellation mistakes and how to avoid them

We understand that cancellation processes can feel confusing and stressful, especially when unexpected charges are involved. Here are the traps Stopee has seen Canadian golfers fall into.

Mistake 1: only pausing instead of cancelling

Some subscription apps let you pause your membership temporarily, which does not actually cancel it. If Arccos offers a pause feature and you click it, thinking you've cancelled, your membership will resume automatically and billing will restart after the pause period ends. Always look for the word "cancel" or "end membership," not "pause" or "skip."

Mistake 2: thinking your trial has ended when it hasn't

If you sign up for a free trial through an EA SPORTS, Srixon, or Cleveland bundle, the trial period is specific to that offer. You must cancel before that exact date, or you'll be charged. Mark your calendar with the trial end date and cancel at least 3 days before it expires. Don't wait until the day it ends-Arccos's systems may already have processed the renewal charge by then.

Mistake 3: cancelling online and assuming it worked without confirmation

After you click "cancel" on your Arccos dashboard, always screenshot the confirmation and wait for an email receipt. Some cancellations fail silently, and you won't know until you check your next credit card statement. If you don't receive a confirmation email within 2 hours, follow up with a phone call or email to verify.

Mistake 4: not requesting a refund explicitly

Arccos will not offer a refund unless you ask for one. If you believe you were incorrectly charged or the trial terms were unclear, state your refund request in writing and include your reasoning. Keep your request calm and factual-mention the specific charge date, amount, and why you believe it should be reversed.

Mistake 5: relying on a single cancellation method without backup

Never rely on one cancellation attempt. Stopee always recommends a two-step approach: cancel online, then send a confirmation email. Or call, then request written confirmation. This redundancy ensures at least one method succeeds and you have multiple records if a dispute arises.

Pricing and cancellation timeline reference table

Use this table to understand typical Arccos costs and how cancellation timing affects your bill.

A final checklist before you cancel

Use this checklist so you don't miss any step and you stay protected throughout the process.

• Gather your account email address and order number (if you have one).
• Check your email for any trial-ending notices and note the exact trial end date.
• Take a screenshot of your current subscription status in your Arccos account.
• Choose your cancellation method (online is fastest; email creates the best paper trail).
• Complete the cancellation and screenshot or save the confirmation.
• Check your email for a confirmation from Arccos within 2 hours.
• If no email arrives, call 1-844-692-7226 to verify cancellation.
• If you were charged unfairly, request a refund in writing before the 30-day chargeback window closes.
• Mark your calendar for your next billing date and verify no charge appears.
• Save all confirmations, emails, and proof in a folder for 2 years.
• If Arccos recharges you after cancellation, contact your bank immediately to dispute the charge.

Why stopee helps canadian golfers cancel arccos safely

Cancelling a golf subscription shouldn't involve confusion, hidden fees, or forgotten refunds. Stopee has helped thousands of consumers cancel unwanted services by breaking down every step, anticipating pitfalls, and translating consumer rights into actionable steps. Whether you're cancelling Arccos because your golf interests have changed, the app didn't deliver on its promise, or you were charged unexpectedly after a trial, we ensure you know exactly what to do next.

Your subscription belongs to you. When you decide it no longer fits your life, cancelling should be straightforward and free. Use the methods and timelines in this guide, keep your documentation, and remember that Stopee is always here to clarify your rights if a company tries to charge you unfairly.

Contact Arccos to cancel:

Email: starter@arccosgolf.com
Phone: 1-844-692-7226
Registered mail: Arccos Golf LLC, 700 Canal Street, Stamford, CT 06902, USA

Have a question about your cancellation or unsure if you qualify for a refund? Stopee's consumer guides cover dozens of subscription services across Canada, and Stopee continues to advocate for clearer, fairer cancellation policies. You can rely on Stopee for honest, step-by-step guidance every time.