Manage Arccos

How to cancel arccos golf in new zealand and understand your rights

What arccos golf is and why you might want to cancel

Arccos Golf is a technology platform designed to help golfers improve their game through sensor hardware and an app-based membership. The system tracks your shots, provides GPS distances to the pin, and delivers AI-powered coaching advice called the AI Caddie. Understanding what you own and what you're subscribing to is the first step toward making a confident cancellation decision.

How arccos golf works

The Arccos system combines small sensors that attach to your golf clubs with a mobile app that syncs your shot data in real time. As you play, each shot is recorded; the app then generates detailed analytics about your performance, distance patterns, and weak points. You can access this data and advanced features like the AI Caddie only if you maintain an active subscription to the app.

Some hardware bundles-particularly older Gen 1 sensors-come with lifetime app access included. Most newer models include a free trial or one-year membership, after which you'll need to pay a recurring subscription fee to keep using the platform. This distinction matters when you decide to cancel, because your hardware and your app membership operate on different lifecycles.

Why you might cancel arccos golf

You may decide to cancel for several reasons: the subscription fee no longer fits your budget, you're not using the app regularly, you've switched to a competing golf app, or you simply want to stop the recurring charge. Whatever your reason, cancelling before you're ready is a mistake many golfers make. Stopee understands that every subscription decision is personal, and we're here to guide you through the process without pressure or hidden traps.

Arccos golf pricing in new zealand

Before you cancel, it helps to know exactly what you're paying for and whether alternative options might suit you better.

Current plans and hardware costs

The recurring app subscription-which is separate from hardware-is where ongoing charges occur. If your hardware came with a free trial or limited-time membership, you'll face a charge once that period ends unless you cancel before the transition date. Stopee recommends checking your account dashboard right now to see your exact renewal date and current plan tier.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you when you purchase goods or services. Understanding these rights gives you leverage if Arccos Golf refuses a legitimate cancellation or refund request.

What the consumer guarantees act covers

Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality, fit for purpose, and supplied within a reasonable time. If you purchase Arccos hardware and it fails within a reasonable period, you have the right to a refund, repair, or replacement. Subscription services are also covered: if the service is not supplied as described or promised, you can request cancellation and a refund for any period you didn't receive the service.

Digital memberships fall under this protection as well. If you're being charged for a service you cannot access, or if the service is materially different from what Arccos advertised, you have grounds to request a refund. Stopee advises you to keep records of all communications with Arccos, including any error messages, dates you couldn't access the app, or discrepancies between what was promised and what you received.

When to escalate to the commerce commission

If Arccos Golf refuses to acknowledge your rights under the Consumer Guarantees Act, or if you believe the company is engaging in misleading conduct, you can lodge a complaint with the Commerce Commission. This is New Zealand's primary consumer authority and has the power to investigate and take enforcement action. Document everything before escalating: your cancellation requests, their responses, dates, and the specific issue. The Commerce Commission's website (comcom.govt.nz) provides a formal complaint form and tracks all cases.

How to cancel arccos golf from new zealand

You have three main routes to cancel your Arccos subscription, each with different outcomes and timelines. Stopee has mapped each path so you can choose the one that suits your situation.

Cancel via the online dashboard (fastest method)

This is the quickest way to cancel and gives you the most control over when your access ends. Your subscription will remain active until the end of your current billing period.

1. Visit au.arccosgolf.com in your web browser and sign in with your email and password.
2. Click the profile icon (usually in the top-right corner of the screen).
3. Select "My Account" from the dropdown menu.
4. Look for "Manage Membership" or "Subscription" option and click it.
5. Review the summary of your current plan and look for a "Cancel Membership" or "Downgrade" button.
6. Click the cancellation button and follow the on-screen prompts to confirm.
7. You'll receive a confirmation email within minutes; save this for your records.

Pro tip: The dashboard method is your safest choice because it lets you pick your cancellation date and shows you exactly when your access ends. You keep using Arccos until the end of that billing cycle, so there's no abrupt service loss.

Cancel by email

If you prefer written confirmation or have trouble accessing the dashboard, email cancellation works-but timing matters here.

1. Compose a new email to starter@arccosgolf.com.
2. In the subject line, write "Subscription Cancellation Request".
3. Include your full name, email address associated with your Arccos account, and the date you want the cancellation to take effect.
4. State clearly: "I request to cancel my Arccos Golf subscription effective [date]" or "I request immediate cancellation of my subscription."
5. Ask Arccos to confirm the cancellation in writing and specify the last date of your access.
6. Send the email and monitor your inbox for a reply (allow 2-3 business days).
7. Save the confirmation email they send back.

Warning: Arccos's End-User License Agreement states that cancellation via email support may result in immediate access termination, not access through the end of your billing period. Always ask support to clarify this in their response before finalising. If you want to keep access for the rest of your paid month, specify "cancellation effective [end-of-billing date]" rather than "immediate cancellation."

Cancel by phone

Speaking directly to Arccos support can be helpful if you have questions about your account or refunds before you cancel.

1. Call +1 (844) 692-7226 from New Zealand. This is Arccos's US-based support line.
2. Note the time difference: this line operates Monday to Friday, 11 AM to 3 PM Eastern Standard Time (EST). Calculate when that falls in New Zealand time (NZ is typically 17 hours ahead of EST, so 11 AM EST is 4 AM the next day in NZ). Plan your call accordingly or expect to reach voicemail outside US business hours.
3. When you reach a representative, provide your full name and account email.
4. Explain that you want to cancel your subscription and ask when your access will end.
5. Request that they send you a written confirmation of the cancellation and the final access date via email.
6. Note the representative's name, the time you called, and any reference number they provide.

Pro tip: Phone support is best used if you want to discuss refund options or if the dashboard method isn't working. Always follow up a phone call with an email asking for written confirmation, because phone conversations leave no paper trail if disputes arise later.

What happens after you cancel your arccos subscription

Cancellation is not the end of your interaction with Arccos-several things change once your request is processed, and you need to know what to expect.

Access and billing after cancellation

If you cancelled via the dashboard, your app access continues until the last day of your paid billing period. After that date, you'll no longer be able to log in or view your shot data in the AI Caddie. Any hardware (sensors or Link Pro) remains yours permanently; sensors can't track data without the app, so they become inert until you reactivate a subscription.

If you cancelled via email or phone and Arccos processed it as an immediate cancellation, your access ends right away. This is why confirming the cancellation date in writing is so important. Stopee advises you to set a phone reminder for the day before your final access date so you can download any data you want to keep.

Billing stops immediately once cancellation is processed. You will not be charged again unless you manually reactivate a subscription.

Your data and account after cancellation

Cancelling your subscription does not automatically delete your account or your stored shot data. Arccos retains account information and historical shot records unless you explicitly request account deletion. This is useful if you ever want to return to Arccos later, but it also means your personal data remains on their servers.

If privacy is a concern, email Arccos at starter@arccosgolf.com and ask: "How long do you retain my shot data after cancellation?" and "Can you export my data as a CSV or PDF before I cancel?" You're entitled to this information under New Zealand's Privacy Act 2020. Request any export at least 5 working days before your final cancellation date to ensure you have time to receive it.

Refunds: what you can and cannot recover

Refund eligibility depends on what you're returning-hardware or a subscription-and how long ago you made the purchase.

Hardware refunds and returns

If you purchased Arccos hardware (sensors, Link Pro, or a bundle) directly from Arccos and want to return it, you have 30 days from the delivery date to request a refund. The company will not refund custom items like engraved sensors, pre-installed grips, or apparel. Shipping costs to return the hardware may be deducted from your refund amount.

To return hardware, email starter@arccosgolf.com and ask for a Return Authorization (RA) number. Once you have it, ship the hardware back to Arccos at the address they provide, with the RA number clearly written on the outside of the box. Keep your shipping receipt and tracking number until the refund posts to your account.

Subscription refunds

Arccos does not offer refunds for completed subscription months or years. Once you've been charged for a billing period, that fee is non-refundable unless there's a specific reason under New Zealand consumer law-for example, if the service was not supplied or was fundamentally misrepresented.

However, if you believe Arccos has breached the Consumer Guarantees Act (by failing to provide the service as described, charging you after you cancelled, or advertising features you cannot actually access), you have grounds to request a refund. Frame your request carefully: explain which guarantee was breached and what you experienced. Send this via email to starter@arccosgolf.com and keep a copy for your records. If Arccos refuses, escalate to the Commerce Commission with your evidence.

Common mistakes people make when cancelling arccos

Cancelling a subscription feels stressful, and that stress often leads to oversights that cost you money or create headaches later. You're not alone in making these mistakes-Stopee sees them repeatedly, and we want you to avoid them.

Mistake 1: confusing hardware purchase with app subscription

Many users buy Arccos hardware thinking they own the service for life. In reality, the hardware is a one-time purchase, but the app subscription is recurring. If your hardware came with "1 year free" or a trial, you'll be charged a subscription fee when that period ends-regardless of whether you're still using the sensors. Before you cancel, verify exactly what you own and what you're subscribing to. Check your account dashboard under "Manage Membership" to see when your next charge is due.

Mistake 2: not confirming the cancellation date

If you cancel via email or phone without asking exactly when your access ends, you might find yourself locked out on an unexpected date. The difference between "cancellation effective end of billing period" and "immediate cancellation" could be weeks. Always ask Arccos support to confirm the exact cancellation date in writing before you hang up or hit send. This protects you if you're wrongly charged after cancellation.

Mistake 3: assuming your data will be saved forever

Arccos may eventually delete old shot data or charge a fee to access archived information. If your shot history matters to you, download or export it before you cancel. Many golfers regret losing years of performance data because they didn't plan ahead. Request your data export at the same time you cancel, not months later.

Mistake 4: cancelling without checking for refunds first

If you were just charged and have changed your mind, you might qualify for a refund under the Consumer Guarantees Act or simply because you're within a short "cooling-off" window. Before you cancel, email Arccos and ask: "I was charged on [date] for a subscription I no longer want. Is there a refund available?" Give them a chance to respond before proceeding with cancellation. Stopee knows that a refund is always better than a mere cancellation.

Checklist: before and after cancellation

Use this checklist to make sure you don't miss any critical step.

When to keep your arccos subscription and when to cancel

Not everyone should cancel, and Stopee believes in giving you the full picture so you can make the right choice.

Reasons to keep your subscription

If you play golf regularly (at least once a month), the AI Caddie feature and shot analytics can genuinely improve your game. The data Arccos tracks-handicap trends, distance patterns, performance in different conditions-is difficult to replicate manually. If you invested in the hardware and are seeing value, the subscription fee (typically NZ$15-20 per month after any trial period) may be worth it. Keep it if your goal is measurable improvement and you're actively reviewing your shot data.

Reasons to cancel

Cancel if you're not using the app regularly, the recurring charge surprises you each month, or you've switched to a competing platform. Cancel if Arccos is billing you for features you don't use or if the cost no longer fits your budget. Cancel if you're frustrated with app crashes, missing features, or poor customer service. Most importantly, cancel if you feel pressured into the subscription or don't fully understand what you're being charged for. Stopee empowers you to choose what's right for your wallet and your golf goals, not what Arccos wants you to keep paying for.

How to contact arccos and escalate complaints

If Arccos refuses to cancel, denies a refund, or ignores your requests, you have clear escalation paths in New Zealand.

Contact information

Email: starter@arccosgolf.com (use for cancellations, refund requests, data exports, and complaints)

Phone: +1 (844) 692-7226 (Mon-Fri, 11 AM-3 PM EST; account for time zone difference)

Online dashboard: au.arccosgolf.com (sign in to manage membership and cancel)

Arccos does not publish a physical mailing address for New Zealand customers, so email and phone are your primary contact methods.

Escalation to new zealand authorities

If Arccos does not respond within 10 working days, or refuses to honour the Consumer Guarantees Act, lodge a complaint with the Commerce Commission:

Commerce Commission (New Zealand): comcom.govt.nz | Complaint form available online | Phone: 0800 943 600

The Commerce Commission investigates unfair trading practices, misleading conduct, and breaches of consumer guarantees. Provide them with copies of all your correspondence with Arccos, including cancellation requests, billing records, and their responses (or lack thereof). This creates an official record and may prompt Arccos to resolve the issue quickly.

Takeaway: cancel arccos with confidence

Cancelling your Arccos subscription is straightforward once you know the right steps and your legal rights. Use the dashboard method for the fastest, cleanest cancellation; confirm your final access date in writing; and download your data before you lose access. If you're owed a refund under the Consumer Guarantees Act, ask for it before cancelling-refunds are always preferable to just walking away.

Stopee has helped thousands of consumers cancel recurring charges, recover refunds, and understand their rights when companies make subscriptions hard to quit. Whether you're cancelling Arccos to switch platforms, save money, or simply reclaim control of your expenses, you now have the knowledge and tools to do it right. If you run into resistance from Arccos, remember that New Zealand law is on your side-and the Commerce Commission is there to enforce it.