Manage Arccos

How to cancel arccos and reclaim control of your golf subscription

Why you might want to cancel arccos

Arccos Golf offers sophisticated performance tracking that helps many golfers improve their game. But subscriptions aren't for everyone, and sometimes a service stops delivering value. You might find yourself paying for features you no longer use, prefer a different tracking system, or simply want to redirect your budget elsewhere. Whatever your reason, cancelling should be straightforward and within your control.

At Stopee, we help thousands of UK consumers cancel subscriptions they no longer need, and we know that Arccos cancellation can feel unnecessarily complicated if you don't know the right steps. That's why we've created this guide: to give you clarity, confidence, and the tools to cancel on your terms.

Common reasons to cancel arccos

You might be cancelling because you've discovered a competing golf app that better suits your needs, you're taking a break from golf, or you're simply not using the analytics features enough to justify the monthly or annual cost. Some subscribers find the sensor technology unreliable, while others discover that the virtual caddie recommendations don't improve their actual scorecard results. Others cancel after their annual subscription renews at full price and they realise they'd forgotten about it. All of these reasons are valid, and you have consumer rights protecting your ability to exit.

The cost of staying subscribed

Arccos Caddie subscriptions renew automatically unless you take action before the renewal date. For annual members, that means another £99.99 to £119.99 charged without warning. Monthly subscribers pay £11.99 to £14.99 per month, and if auto-renewal catches you unaware, you'll lose money you could reclaim. The premium Arccos+ tier costs even more. Understanding your current plan and renewal date is the first step to preventing unwanted charges and reclaiming your budget.

Understanding your consumer rights under UK law

Your rights to cancel a subscription are protected by law, regardless of what Arccos's terms and conditions say. The Consumer Rights Act 2015 gives you specific protections that Arccos must respect.

Your cancellation rights under the consumer rights act 2015

If you purchased your Arccos subscription online or by distance communication (email, phone, mobile app), you have a 14-day cooling-off period from the date of purchase during which you can cancel and request a refund without giving a reason. This is your statutory right, and Arccos cannot waive it. After the 14-day window closes, you can still cancel, but you may not be entitled to a refund unless the service failed to perform as promised or Arccos breached its contract.

The Consumer Rights Act also requires that Arccos clearly disclose renewal dates, charges, and cancellation procedures before you complete your purchase. If their website or terms are unclear, or if they've hidden the cancellation button, that itself may breach consumer law. Stopee regularly advises consumers in this position: document everything, keep screenshots of the terms you agreed to, and note the date you purchased.

What happens if arccos refuses to cancel

If you request cancellation and Arccos ignores you, delays your cancellation, or charges you after you've cancelled, you have escalation options. You can file a complaint with the Financial Conduct Authority (FCA) if payment is involved, or escalate to Trading Standards in your local authority. Citizens Advice also offers free guidance on subscription disputes. Stopee recommends keeping copies of every email, cancellation confirmation, and charge statement-this documentation is your evidence if you need to escalate.

Membership options and pricing

Your Arccos subscription tier determines both your renewal date and any notice period you must give. Understanding which plan you're on is essential before you cancel.

Current arccos subscription tiers

Hidden fees and renewal traps

Arccos typically doesn't charge cancellation fees, but watch for bundled hardware purchases where the subscription is tied to a device. If you bought sensors as part of a promotional package, review your receipt to see whether the subscription period was included free or if you're locked into a paid term. Promotional memberships sometimes have specific terms: the free trial might end on a date different from your payment date, triggering unexpected charges.

Pro tip: Log into your Arccos account right now and check your billing settings. Look for your next renewal date, current plan name, and payment method. Screenshot this page-you'll need it to confirm cancellation later. At Stopee, we've seen countless subscribers shocked by renewal charges they didn't anticipate, so this small step can save you real money.

How to cancel arccos step-by-step

Arccos offers multiple cancellation routes: through your online account, by contacting customer support via email, by phone, or by postal letter. Each method has different implications for proof and timing, so choose the one that fits your situation.

Method 1: cancel through the arccos online account dashboard

This is the quickest method and creates an instant digital record of your request. Follow these steps:

1. Visit the Arccos Golf website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it.
   • If you've lost access to your email account, contact Arccos support immediately to regain account access before you cancel.
2. Navigate to your account settings or subscription management page.
   • Look for tabs labeled "Billing," "Subscription," "Membership," or "Manage my account."
   • If the link isn't obvious, scroll to the footer of the website and look for a "Help" or "Support" section.
3. Find the "Cancel subscription" or "Downgrade" button.
   • Arccos may ask you to confirm your reason for cancellation or offer a discount to keep you subscribed. You don't have to accept any offer-select "Cancel" or "Confirm cancellation" when prompted.
4. Take a screenshot of the confirmation page showing your cancellation was processed, including the date and time.
   • Save this as a PDF or image file on your computer.
   • Forward a copy to yourself via email with the subject line "Arccos cancellation confirmation" so you have a timestamped record.
5. Check your email for a cancellation confirmation message from Arccos within 24 hours.
   • If you don't receive one, log back into your account and verify that the subscription status shows "cancelled" or "inactive."
   • If it still shows as active, repeat the cancellation steps or contact support immediately.
6. Verify your next billing date has been removed or set to "None."
   • Your access to premium features will end on the date shown, usually immediately or at the end of your current billing cycle.

Method 2: cancel by email to arccos support

This method creates a paper trail and is particularly useful if you want formal evidence of your cancellation request. Email works well for postal confirmation too.

1. Find the official Arccos support email address.
   • Check the Arccos website footer or "Contact us" page for the correct support email.
   • Do not email a generic company address; use the specific customer support or subscriptions email if provided.
2. Compose an email with the subject line: "Subscription cancellation request-[Your account email]"
   • Include your full name, the email address registered to your Arccos account, and your account ID if you have it.
   • State clearly: "I request the immediate cancellation of my Arccos subscription effective today" or "effective at the end of my current billing cycle."
   • Include your current billing date and the plan you're cancelling (Arccos Caddie Monthly, Annual, or Premium+).
3. Send the email using your personal email account so Arccos can reply directly to you.
   • Do not use a shared email address or one you may lose access to in the future.
4. Wait for a confirmation email from Arccos within 24-48 hours.
   • Arccos should send you a confirmation stating your subscription has been cancelled and when your access will end.
   • If you don't hear back within 48 hours, send a follow-up email or try phone support.
5. Save all email correspondence in a dedicated folder on your computer.
   • Forward copies to yourself from a secondary email account as backup.

Method 3: cancel by phone

Speaking to a support agent allows you to ask questions and get real-time confirmation, though you'll need to document the conversation yourself.

1. Find the Arccos customer support phone number on their website.
   • Check the "Contact us" page or support section.
   • Note the hours of operation and your local time zone.
2. Call and speak to a support agent.
   • Have your account email, account ID, and billing information ready.
   • Clearly state: "I want to cancel my Arccos subscription effective immediately" or on a specific date.
3. Ask the agent to confirm the cancellation date, the date your access ends, and whether you're eligible for any refund.
   • Request the agent's name and note the call date and time.
4. Ask the agent to email you a written confirmation of the cancellation.
   • Most support teams will send a confirmation email automatically, but requesting it explicitly ensures you have a record.
5. After the call, send a follow-up email to Arccos support summarizing the conversation and the cancellation you discussed.
   • Example: "Following our phone call on [date] with [agent name], I'm writing to confirm my request to cancel my subscription effective [date]."

Method 4: cancel by postal letter

Sending a registered or special delivery letter creates undeniable proof of your cancellation request and is your strongest option if Arccos later disputes whether you cancelled.

1. Compose a formal cancellation letter.
   • Include your full name, the email address on your Arccos account, your account ID, and today's date.
   • Write: "I hereby request the cancellation of my Arccos subscription (plan: [plan name]) effective immediately or at the end of my current billing cycle, whichever applies."
   • Keep the letter brief, professional, and factual-do not include emotional language or complaints.
   • Sign the letter and keep a photocopy for your records.
2. Find the official Arccos mailing address.
   • Check the Arccos website's "Contact us" or legal information pages.
   • Look for an address labeled "Customer Service," "Subscriptions," or "Legal."
   • If multiple addresses exist, use the one for customer service cancellations.
3. Send the letter by Royal Mail Special Delivery Guaranteed by 9am or Registered Post.
   • Special Delivery provides a tracking number and proof of delivery, which is essential evidence.
   • Keep the receipt and tracking barcode.
4. Wait for Arccos to acknowledge receipt and send you a written cancellation confirmation.
   • Royal Mail's tracking will confirm they received the letter; Arccos should then reply within 7-10 working days.
   • If you don't hear back, contact Arccos by phone or email with your Royal Mail tracking number as evidence.

What happens after you cancel arccos

Cancelling your Arccos subscription doesn't always mean immediate loss of access. Understanding the timeline helps you plan your exit and avoid surprise charges.

Your access timeline after cancellation

When you cancel, Arccos will either deactivate your account immediately or allow you to keep access until the end of your current billing period. Most monthly subscribers lose access immediately upon cancellation; annual subscribers typically retain access until their annual renewal date (which is now void). Some Arccos accounts show a "last access date" in the confirmation email-make a note of this. After that date, you won't be able to log in, download your data, or use the mobile app.

Pro tip: If you've accumulated years of shot data you want to keep, download or export your statistics before your cancellation takes effect. Check the Arccos app for an export or backup function in your account settings. Many golfers forget this step and lose valuable historical data.

What you can do before access ends

You have a window of time (usually hours or days) to collect any information you want to keep. Download your round history, scorecard data, club performance statistics, and any custom notes you've added. Take screenshots of key analytics if export isn't available. Contact Arccos support if you're unclear about what data you can access or download-most support teams will help.

Your payment obligations after cancellation

Once Arccos confirms your cancellation, you should not be charged again. Warning: Check your bank or credit card statement for the next 30 days to ensure no charges appear after your confirmed cancellation date. If you see a post-cancellation charge, contact Arccos immediately with your cancellation confirmation and request a refund. If they refuse, you can dispute the charge with your bank as an unauthorised transaction.

Refund eligibility and how to claim

Whether you receive a refund depends on when you cancel, your plan type, and the circumstances of your cancellation.

When you're entitled to a refund

You can claim a refund if you cancel within 14 days of purchase under the Consumer Rights Act 2015 cooling-off period. You're also entitled to a refund if Arccos failed to deliver the service as advertised, if the sensors don't work, or if the app was unavailable for an extended period. If you cancel an annual subscription mid-year outside the 14-day window, Arccos is typically not obliged to refund the unused portion-but ask anyway. Some companies make goodwill refunds if you've had poor service.

Pro tip: If you're cancelling because the Arccos service didn't perform as promised, mention this in your cancellation request. For example: "The sensors frequently fail to record data" or "The Caddie app crashed repeatedly." This gives you grounds to request a partial or full refund even after the 14-day period. Stopee has helped consumers recover refunds on this basis when they document the service failures clearly.

How to request a refund

When you contact Arccos support (via email, phone, or postal letter), explicitly state: "I am cancelling my subscription and requesting a refund for [the amount] charged on [date]." If you're within the 14-day cooling-off period, cite the Consumer Rights Act 2015 and state that you are exercising your statutory right to cancel. Be specific about which charges you want refunded: your most recent monthly charge, a year's subscription paid upfront, or both.

Arccos will respond with either approval or denial. If they deny your refund, ask why. If their reason doesn't align with the Consumer Rights Act or if they claim you're outside the 14-day window when you're not, escalate to Trading Standards or Citizens Advice. Stopee recommends keeping every receipt and confirmation email as evidence of your purchase date.

Processing times for refunds

Once Arccos approves your refund, they typically process it within 5-10 working days. Depending on your bank, the refund may take an additional 2-5 working days to appear in your account. If 14 days have passed since approval and the refund hasn't arrived, contact your bank to open a trace, or escalate with Arccos again.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but Arccos and companies like it often build friction into the process. We understand how frustrating this can feel, and we want to help you avoid the traps.

Mistake 1: confusing "pause" with "cancel"

Some apps offer a "pause subscription" feature that temporarily stops billing but keeps your account active. This is not cancellation. Your subscription will automatically resume after the pause period ends, and you'll be charged again. If you want to cancel permanently, explicitly select "cancel subscription," not "pause." Stopee has seen consumers pause their subscription thinking they've cancelled, only to be charged months later when the pause expires.

Mistake 2: cancelling just before renewal without confirming the date

If you cancel on the day of renewal, Arccos may still charge you for the new billing cycle-the payment happens at midnight or early morning, before your cancellation request is processed. To be safe, cancel at least 2-3 days before your renewal date. Check your billing settings for your exact renewal date (usually shown as "next billing date" or "renews on"), then set a phone reminder for 3 days before. Stopee recommends marking this date in your calendar right now if you haven't already.

Mistake 3: not keeping proof of your cancellation request

The most dangerous mistake is relying on memory or a single email exchange. Arccos support can be slow to reply, and if you don't follow up or if they claim they never received your request, you have no proof. Always keep screenshots, email confirmations, and receipts from postal letters. Create a folder on your computer or cloud storage dedicated to subscription cancellations. When you cancel, photograph or screenshot every confirmation page and store it immediately.

Mistake 4: using an old or shared email address

If you provided a work email or shared account when you signed up for Arccos, you may lose access to cancellation confirmations if that email is deactivated. Before you cancel, update your account email to a personal address you control permanently. This ensures Arccos can contact you about your cancellation and you receive all confirmation messages.

Mistake 5: cancelling through app only, not the website

If Arccos offers both a mobile app and a website account dashboard, always cancel through the website if possible. Website cancellations create a clearer digital trail, and you can screenshot the confirmation instantly. App-based cancellations sometimes fail to register or require a network connection. If you must cancel through the app, photograph the confirmation screen and then log into the website to verify the cancellation took effect.

Checklist before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself fully.

Before you cancel

• Log into your Arccos account and note your current plan, renewal date, and billing amount.
• Check whether you're within the 14-day cooling-off period (check your original purchase email for the purchase date).
• Download or export any account data, statistics, or notes you want to keep.
• Update your account email to a personal email address you'll have access to long-term.
• Screenshot your current subscription page and billing settings.
• Have your Royal Mail details ready if you plan to send a postal cancellation letter.

During cancellation

• Choose your cancellation method (online, email, phone, or post).
• Follow the step-by-step instructions above for your chosen method.
• Note the date, time, and name of the person you speak to (if by phone).
• Screenshot or photograph all confirmation pages and messages.
• Save your Royal Mail tracking number if sending a letter.

After cancellation

• Save the cancellation confirmation email from Arccos in a dedicated folder.
• Set a phone reminder to check your bank statement on the next billing date-ensure no charge appears.
• Wait 5-10 working days for any approved refund to appear.
• Log into your Arccos account every few days to confirm it shows "inactive" or "cancelled."
• If you spot any unauthorized charges, contact Arccos immediately with your cancellation confirmation.
• Keep all documentation for at least 12 months in case you need to dispute charges later.

Why stopee makes cancellation easier

Stopping an unwanted subscription shouldn't require detective work or multiple phone calls. Stopee has helped thousands of UK consumers cancel subscriptions like Arccos by providing clear, step-by-step guidance and empowering you with your consumer rights. Whether you're cancelling because you've found a better service, you've hit financial hardship, or you simply changed your mind, you deserve a straightforward process and transparent information about your rights.

Our guides cover every major subscription service in the UK-from streaming to fitness to golf apps-so you can cancel with confidence and take back control of your budget. Visit Stopee.com to explore other cancellation guides, or use our subscription audit tool to track all your active memberships and renewal dates in one place. Stopee has helped thousands of consumers cancel unwanted services, recover refunds they didn't know they were entitled to, and avoid surprise auto-renewal charges.

Arccos cancellation summary and key contacts

Cancelling Arccos is manageable if you follow the right process and keep clear records. Here's a quick reference table to summarise your options.

Arccos customer support contact details

Find the most current contact information on the official Arccos Golf website. Visit their "Contact us" or "Support" page to locate the email address for cancellations, the phone support number, and the official mailing address. Arccos support details may change, so always verify through their website rather than relying on older information. When you contact them, have your account email and billing information ready.

If Arccos doesn't respond to your cancellation request within 7 working days, or if they refuse to cancel despite your valid request, escalate to Trading Standards in your local authority or file a complaint with Citizens Advice. These organisations have powers to investigate and can push back against illegal subscription practices.

Escalation contacts if arccos refuses to cancel

• Citizens Advice Consumer Service: Consumer-specific guidance and complaint escalation for subscription disputes across the UK.
• Trading Standards (local authority): Your local Trading Standards office handles consumer complaints about unfair contract terms and subscription traps.
• Financial Conduct Authority (FCA): If payment or financial services are involved, the FCA oversees subscription billing practices.
• Your bank or credit card issuer: If Arccos charges you after cancellation, your bank can dispute the transaction as unauthorised and force a refund.

Your rights are clear under UK law: you can cancel Arccos, you can request a refund within 14 days, and you can escalate if the company refuses to cooperate. Stopee has helped thousands of consumers stand up to subscription companies and win. You have more power than you think. Follow the steps in this guide, keep your evidence, and don't let Arccos auto-renewal charges surprise you again.