Manage Arccos

How to cancel arccos golf tracking and stop recurring charges

What arccos is and why people cancel

Arccos is a golf performance tracking platform that combines club sensors, GPS data, and analytics to help serious golfers measure their game. The service is operated by Arccos Golf LLC, based in Stamford, Connecticut, United States. For users in the Philippines, understanding how Arccos works-and how to cancel it properly-is essential because the billing model can catch you off guard if you are not careful.

How arccos works

Arccos pairs small sensors that attach to your golf clubs with a mobile app. The sensors automatically track your shots, distances, and performance during rounds. The real cost, however, is the subscription layer. You pay monthly to unlock the full analytics suite: automatic shot tracking, round summaries, adjusted yardages, and detailed statistics through the Arccos app and website.

The service operates on auto-renewal. Your subscription renews automatically each month or year until you actively cancel it. This is where most users run into trouble. Free trials convert into paid plans if you do not cancel before the trial period ends, and charges continue month after month if you forget to stop the renewal.

Pricing and what you actually pay

Arccos offers two main subscription tiers. The Game Tracking Subscription costs $16.67 per month (approximately PHP 942, based on current USD-PHP exchange rates). The Smart Laser Subscription, which adds rangefinder-linked features and adjusted pin distances, costs the same: $16.67 monthly (PHP 942).

Many users assume they own the analytics and data permanently after paying once. In reality, your access to all golf data, stats, and performance history depends entirely on an active subscription. The moment you cancel, you lose access to the app's full feature set and the historical data stored in your Arccos account.

Support availability in the philippines

Arccos customer support operates Monday to Friday, 11 am to 3 pm Eastern Standard Time (EST). If you live in the Philippines, this translates to late evening or early morning depending on daylight saving changes. You can reach support by phone at 844-692-7226 or by email at starter@arccosgolf.com.

Pro tip: The support time zone mismatch means same-day responses are unlikely. If you need urgent help, send an email and plan for a 24-hour or longer wait. Do not rely on real-time chat; Arccos does not advertise live chat support on its verified channels.

Your consumer rights and refund protections in the philippines

As a consumer in the Philippines, you have clear legal protections under the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you against unfair billing practices, misleading subscription terms, and refusal to process cancellations.

What the consumer act of the philippines protects you from

The Consumer Act explicitly prohibits deceptive practices in subscription billing. Arccos must make its auto-renewal terms clear before you pay. If the terms are hidden, obscured, or buried in fine print, that is a violation. You also have the right to cancel any subscription service without penalty, as long as you follow the company's stated cancellation process.

If Arccos continues to charge you after you have submitted a valid cancellation request, that is unlawful. The Philippine National Consumers Affairs Group (NCAG) and the Department of Trade and Industry (DTI) handle complaints against companies that ignore cancellation requests or refuse to issue refunds.

Your refund rights under the law

Under Republic Act No. 7394, you may be entitled to a refund if Arccos continues billing you after your cancellation date or if charges appear without your authorization. You also have grounds for a refund if the service materially fails to perform as advertised or if the company violates its own cancellation policy.

However, refunds are not automatic. You must request one in writing to Arccos Golf LLC. If the company refuses or ignores your request within 30 days, you can escalate to the DTI or file a complaint with the NCAG. Keep all email confirmations, screenshots of billing statements, and cancellation receipts as evidence.

Methods to cancel arccos

Cancellation depends entirely on where you subscribed. This is the most critical detail to get right-cancel in the wrong place, and your charges will continue despite your attempt to stop them.

Where you might have subscribed

You may have set up your Arccos subscription in one of three ways: directly through arccosgolf.com, through the Apple App Store, or through Google Play (Android). Each billing source requires cancellation in that specific location. Canceling your app subscription does not cancel a web subscription, and vice versa.

The first step is to confirm your billing source. Open your bank or credit card statement and look for the merchant name. If it says "Arccos" or "Arccos Golf LLC," you subscribed through the website. If it shows "Apple" or "App Store," you must cancel through Apple. If it shows "Google" or "Google Play," cancel through Google instead.

Cancellation channels explained

Stopee recommends identifying your billing source before attempting cancellation. Each platform handles the process differently, and attempting to cancel in the wrong place wastes time and leaves your subscription active.

How to cancel arccos step by step

The exact steps vary by platform, but the principle is the same: find your subscription, click cancel, and confirm the cancellation immediately.

Cancel through the arccos website

If you subscribed directly at arccosgolf.com, follow these steps to cancel your subscription without delay.

1. Go to arccosgolf.com and sign into your account using your email and password.
   • If you forgot your password, click "Forgot Password" and follow the reset email sent to your inbox.
2. Click your Profile icon (usually in the top right corner of the dashboard).
   • This opens a dropdown menu with account options.
3. Select "My Account" or "Account Settings" from the menu.
   • You should now see a section labeled "Subscription," "Billing," or "Plan."
4. Click "Manage Subscription" or "View Plan Details."
   • This displays your current plan name, renewal date, and payment method.
5. Click "Cancel Subscription" or "End Membership."
   • Arccos will ask you to confirm why you are canceling and may offer a discount to keep you. You do not have to accept any offer.
6. Confirm the cancellation in the pop-up or final page.
   • Warning: Some services ask you to confirm a second time. Do not skip this step, or the cancellation will not process.
7. Screenshot the confirmation page showing your cancellation is complete.
   • Look for a message like "Your subscription has been canceled" or "Cancellation effective [date]."
8. Check your email for a cancellation confirmation from Arccos.
   • This email is your proof. Save it in a folder for future reference.

Pro tip: If the "Cancel Subscription" button does not appear, your subscription may be through Apple or Google, not Arccos directly. Check your payment method in the Account Settings to confirm before contacting support.

Cancel through the apple app store

If you pay for Arccos through your Apple ID, cancellation must happen in Apple's settings, not in the Arccos app itself.

1. On your iPhone or iPad, open the Settings app.
   • On a Mac, go to System Settings instead.
2. Tap your name at the top of the Settings screen.
   • This opens your Apple ID profile.
3. Tap "Subscriptions" (or "Media and Purchases" on older iOS versions).
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Arccos" or "Arccos Golf" in the list and tap it.
   • You will see the plan name, renewal date, and price.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Apple will display a confirmation screen with the cancellation date.
6. Confirm the cancellation by tapping "Confirm" or "Yes, Cancel."
   • Your subscription will end at the close of the current billing cycle, not immediately.
7. Screenshot the confirmation screen for your records.
   • Apple will also send you a confirmation email to your Apple ID address.

Warning: Apple subscriptions do not cancel immediately. Your access continues until the end of your current billing period, even though the auto-renewal is now off. If you cancel mid-cycle, you do not receive a refund for the unused portion unless you specifically request one within 30 days through Apple Support.

Cancel through google play store

Google Play subscriptions require cancellation in Google's ecosystem, not in the Arccos app.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a computer.
2. Tap your profile icon in the top right corner.
   • A menu appears with account and settings options.
3. Select "Subscriptions" or "Manage your subscriptions."
   • You will see all active subscriptions tied to your Google account.
4. Tap "Arccos" or "Arccos Golf" from the list.
   • The subscription details page opens, showing your plan, price, and next billing date.
5. Tap "Cancel Subscription" or "Unsubscribe."
   • Google will ask if you want to continue or cancel.
6. Confirm your cancellation selection.
   • Your subscription will remain active until the end of the current billing cycle.
7. Take a screenshot of the cancellation confirmation screen.
   • Google sends a confirmation email to your Google account email address.

Pro tip: Like Apple, Google Play subscriptions end at the close of your current billing cycle. If you cancel on day 1 of a 30-day cycle, you still have 30 days of access. You will not be charged again after that period ends.

Timeline and what happens after you cancel

Cancellation timing depends on where you subscribed and when in your billing cycle you submit the request.

When your cancellation takes effect

If you cancel through the Arccos website, your subscription ends immediately. You lose access to the app, your account, and all stored golf data right away. This is the most abrupt cancellation experience among the three options.

If you cancel through Apple or Google, your access continues until the end of your current billing period. For example, if your next charge is due on the 15th and you cancel on the 1st, you have free access for 14 more days. On the 15th, no new charge appears, and your subscription ends.

What to do immediately after cancellation

The moment Arccos confirms your cancellation, take these steps to protect yourself and preserve any data you need.

1. Export or screenshot all golf statistics and round history you want to keep.
   • Arccos deletes your data when your subscription expires, so capture anything important now.
2. Save the cancellation confirmation email in a dedicated folder.
   • Label it clearly with the date and service name for future reference.
3. Mark your calendar for the cancellation date or final billing date.
   • Set a reminder to check your bank statement two weeks later to confirm no additional charges appear.
4. Uninstall the Arccos app from your phone if you no longer use it.
   • This prevents accidental clicks that might trigger support issues.

Refund policy and how to request your money back

Arccos does not offer automatic refunds for canceled subscriptions, but you may qualify for a refund under specific circumstances, especially under Philippine consumer law.

When you can request a refund

You have a legitimate case for a refund if any of these apply:

• Charges continued after you submitted a valid cancellation request.
• You were charged without your explicit consent or authorization.
• The subscription was renewed without a clear, advance reminder from Arccos (as required by Philippine law).
• You canceled within the free trial period and were still charged.
• Arccos's service materially failed to deliver the promised features.

How to request a refund from arccos

Refunds do not happen on their own. You must request one in writing and follow Arccos's response carefully.

1. Gather all evidence: screenshots of charges, cancellation confirmation, and your bank statement.
   • Create a folder or document with clear dates and amounts for each charge.
2. Send an email to starter@arccosgolf.com with the subject line "Refund Request for [Your Email Address]."
   • Write clearly: explain when you canceled, when you were charged, and why you believe you deserve a refund.
3. Attach screenshots of the cancellation confirmation, the charges in question, and any relevant emails from Arccos.
   • Include full payment dates, amounts, and transaction IDs from your bank statement.
4. Request a response within 14 days.
   • Philippine consumer law gives companies 30 days, but 14 days is reasonable for a simple refund.
5. Keep a copy of your sent email and wait for a response.
   • Check your spam folder in case Arccos's reply goes there by mistake.

Warning: If Arccos refuses the refund or does not respond within 30 days, you have the legal right to escalate the complaint to the Department of Trade and Industry (DTI) or file a case with the Philippine National Consumers Affairs Group (NCAG). Stopee recommends keeping all communication for this purpose.

Refund timeline and success rates

If Arccos approves your refund, the money typically returns to your original payment method within 5 to 10 business days. Refunds sometimes take up to 30 days depending on your bank. Do not assume the refund has failed if it does not arrive within one week.

Refund success depends on whether your reason is legally defensible. Charges after cancellation are almost always refunded. Charges within a free trial period are frequently refunded. Charges for a trial you forget to cancel are refunded less often, though Philippine law may protect you here as well.

Common mistakes that delay or prevent cancellation

Canceling a subscription should be simple, but small errors often lead to failed cancellations and surprise charges. Here are the traps that catch most people.

Mistake 1: canceling in the wrong place

This is the single most common error. You cancel your Arccos web subscription, but your charges come from Apple. You cancel on Google Play, but your bill is charged by Arccos directly. The subscription you did not cancel continues to renew.

Always check your bank or credit card statement before you attempt cancellation. Look at the exact merchant name and transaction. If it says "Arccos Golf LLC," cancel on the Arccos website. If it says "Apple," use Apple's settings. If it says "Google," use Google Play.

Mistake 2: forgetting to confirm the final step

Many cancellation pages ask you to confirm your decision a second time. Some users click "Cancel Subscription" but miss the confirmation popup or email. The subscription is never actually canceled because the final confirmation was skipped.

Pro tip: Always wait for a confirmation screen or email after you click cancel. If you do not see one within 5 minutes, try the process again. Stopee recommends taking a screenshot of the confirmation as proof.

Mistake 3: not checking the effective cancellation date

Apple and Google subscriptions do not cancel immediately. They cancel at the end of your billing cycle. If you cancel on day 1 of a monthly plan, you have 30 more days of paid access. Many users assume they are immediately done paying and are surprised by the final charge.

Always note the date your subscription actually expires. Mark it on your calendar. Check your bank statement on that date to confirm no further charges appear after it.

Mistake 4: closing your account instead of canceling the subscription

Some users delete or deactivate their Arccos account thinking this cancels the subscription. It does not. Your subscription renews independently. Deleting your account only removes your golf data and login access, leaving your recurring charges intact.

Cancel the subscription first through the method that matches your billing source. Only then delete your account if you wish.

Mistake 5: ignoring the refund offer to keep you as a customer

Arccos often displays a discount or offer when you attempt to cancel. Users sometimes accept these offers thinking they can cancel later. Instead, they extend their commitment and restart the billing cycle. If you want to cancel, decline every offer.

After cancellation: what to expect and how to protect yourself

Canceling Arccos is rarely a smooth experience for everyone, and the weeks after your request are crucial. Stay alert for billing mishaps and know exactly what to do if charges reappear.

Check your bank statement

Two weeks after your cancellation date, review your bank or credit card statement. Search for any charges from Arccos, Apple, or Google related to Arccos. If no charges appear, your cancellation was successful.

If a charge does appear after your cancellation, take a screenshot immediately and note the exact date and amount. This is proof that Arccos or the app store failed to honor your cancellation request. You will need this for a refund claim or complaint to the DTI.

What to do if you are charged after canceling

If an unauthorized charge appears, act within 30 days.

1. Contact your bank or credit card issuer immediately.
   • Report the charge as unauthorized or incorrect.
   • Ask the bank to reverse the charge and flag Arccos as a problem merchant.
2. Email Arccos at starter@arccosgolf.com with the subject "Unauthorized charge after cancellation."
   • Include your cancellation confirmation, the charge date, and a copy of your bank statement showing the charge.
3. If Arccos does not respond within 14 days, file a complaint with the DTI.
   • Visit the DTI website or call 1-300 (free DTI hotline in the Philippines) to begin the dispute process.

Most banks will reverse unauthorized recurring charges automatically, especially if you show proof of a cancellation request. This is faster than waiting for Arccos to respond.

Preserve your cancellation proof

Keep every email, screenshot, and confirmation related to your cancellation for at least one year. Disputes with subscription services often take weeks or months to resolve. Your documentation is the only evidence that you actually canceled.

Create a dedicated email folder labeled "Subscriptions - Canceled." Store cancellation confirmations, refund requests, and any follow-up emails from Arccos or the app stores there.

Pricing table and billing summary

Understanding what you pay for Arccos helps you decide whether the service is worth the cost and whether cancellation is the right choice.

The two paid plans cost the same amount but serve different golfers. Game Tracking is for golfers who want shot data and stats. Smart Laser adds rangefinder integration for golfers who use laser rangefinders on the course. Neither plan offers an annual discount, so paying monthly is your only option.

Why you might cancel arccos

Not every golfer needs Arccos long-term. Common reasons for cancellation include cost concerns, difficulty using the app, or loss of interest in detailed statistics.

• The subscription cost adds up: PHP 942 per month equals PHP 11,304 per year, which is a significant expense for many Philippine golfers.
• The sensor hardware sometimes stops working or loses connection, making the subscription worthless.
• Casual golfers may not play frequently enough to justify the monthly expense.
• The data export is limited, making it hard to switch to a competing platform.
• Free trials are easy to forget, leading to unexpected charges.
• Support is difficult to reach during Philippines-friendly hours.

Checklist for a smooth cancellation

Use this checklist to ensure your cancellation is complete and your billing stops.

How stopee helps you cancel with confidence

Subscription cancellation should never require a lawyer or hours of research. Stopee exists to simplify the process and protect your money. At Stopee, we have helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and understand their consumer rights.

Stopee's cancellation guides, like this one, walk you through every step of the cancellation process for dozens of services worldwide. Our approach is simple: we anticipate the traps, flag the dark patterns, and give you the legal backing you need if a company refuses to listen.

If you encounter resistance from Arccos or if charges continue after cancellation, Stopee provides the consumer law references you need to escalate your complaint to the DTI or NCAG. Your consumer rights under the Philippine Consumer Act of the Philippines (Republic Act No. 7394) are not suggestions-they are law. Stopee ensures you know them and use them.

Contact information for arccos cancellation and disputes

If you need to reach Arccos directly or file a formal complaint, use these official channels.

Arccos customer support

• Email: starter@arccosgolf.com
• Phone: 844-692-7226 (Monday to Friday, 11 am to 3 pm EST)
• Hours: Note the time zone difference. This translates to very early morning or late evening in the Philippines.

Mailing address for cancellation and privacy requests

Send written requests for cancellation or privacy matters to the official Arccos address:

Arccos Golf LLC
700 Canal Street, 2nd Floor
Stamford, CT 06902
United States

Escalation in the philippines

If Arccos ignores your cancellation request or refuses to refund you, file a complaint with the Philippine authorities:

• Department of Trade and Industry (DTI): Call 1-300 (toll-free) or visit dti.gov.ph
• National Consumers Affairs Group (NCAG): Contact through the DTI or file a complaint online

Provide the DTI with your cancellation confirmation, all emails, and bank statements showing continued charges. The law is on your side if the company failed to honor your cancellation request.

Final summary

Canceling Arccos is straightforward once you know which platform holds your subscription and follow the correct steps. The real challenge is staying vigilant after cancellation to ensure no further charges appear. Stopee has helped thousands of consumers navigate subscription cancellations like this one, and the patterns are always the same: clarity, documentation, and persistence.

Remember, you have consumer rights. If Arccos continues to charge you after a valid cancellation request, that is a violation of Philippine law. Do not accept refusals. Escalate to the DTI, provide your evidence, and let the authorities enforce your rights. Stopee is here to guide you through every step of the process, from the first cancellation click to the final refund request.