Manage Craftsy

How to cancel your craftsy membership and avoid renewal traps

What craftsy is and why you might want to cancel

Craftsy is a subscription-based online learning platform that teaches creative hobbies like quilting, sewing, knitting, baking, painting and more. Members access a library of video classes, downloadable patterns and periodic live events. The service uses a promotional entry pricing model followed by automatic renewal at a standard rate, which catches many members off guard.

You might want to cancel Craftsy if the promotional price has ended, you've completed the classes you wanted, or you simply aren't using it enough to justify ongoing charges. At Stopee, we've found that understanding your cancellation options is the first step toward taking back control of your subscriptions.

How craftsy billing works in australia

Craftsy charges you in Australian dollars (AUD) through multiple channels: direct website billing, in-app purchases through Apple or Google Play, or third-party payment agreements like PayPal billing. Each pathway has different renewal rules and refund windows, which is why identifying where you subscribed matters greatly before you cancel.

The service operates on an anniversary billing cycle. Your promotional first-year price typically expires after 12 months, then Craftsy automatically renews at the full standard rate unless you cancel beforehand. Renewal attempts often happen up to 10 days before your anniversary date, so timing your cancellation is critical to avoid unwanted charges.

Common billing surprises australian members face

Many Craftsy members report unexpected renewals at higher prices after their promotional period ends. Public reviews consistently mention confusion about which payment method authorised the renewal, difficulty obtaining timely refunds, and renewal attempts occurring even after previous cancellation requests. These aren't isolated incidents-they're patterns that affect enough subscribers that you should prepare for them now.

Your rights under australian consumer law

Australia's consumer protection framework gives you powerful legal protections when cancelling subscriptions and disputing unwanted charges.

What the australian consumer law says about automatic renewals

Under the Australian Consumer Law (Part 2-2 of the Competition and Consumer Act 2010), companies must obtain your express informed consent before charging you for automatic renewal subscriptions. This means Craftsy cannot legally charge you without your clear, upfront agreement to the renewal terms and price.

If Craftsy charges you after you've cancelled, or if you didn't explicitly agree to automatic renewal, you have grounds to dispute the charge. You can ask Craftsy for a refund under consumer law, and if they refuse, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's consumer protection authority.

Your refund rights if craftsy charges you after cancellation

If you cancel before your renewal date but Craftsy still charges you, you have a right to request a refund. The ACCC website (accc.gov.au) provides clear guidance: unsolicited or unauthorised charges must be refunded. Keep records of your cancellation confirmation and any communication with Craftsy as evidence.

How to cancel craftsy: step-by-step by platform

Your cancellation method depends on where you subscribed and which payment method you used; follow the pathway that matches your situation.

Cancel craftsy if you subscribed directly on the website

If you signed up directly through craftsy.com and paid Craftsy directly, follow these steps:

1. Log in to your Craftsy account on the website (craftsy.com).
2. Navigate to your account settings or membership page (usually found in the top menu under your profile or account).
3. Look for a "Subscription", "Membership" or "Billing" section.
4. Find the option to cancel, manage renewal or change your subscription status.
5. Follow the on-screen prompts to confirm cancellation.
6. Take a screenshot or note the confirmation message and any reference number provided.

Pro tip: Contact Craftsy by phone or email immediately after you cancel online. Stopee recommends confirming your cancellation in writing so you have proof. If the website doesn't offer a clear cancellation button, call their customer service team at 1-888-891-7203 (US time, Monday-Friday, 8:00 AM-4:30 PM CST). Be ready to provide your account email and confirmation that you want to cancel before your next renewal date.

Cancel craftsy if you subscribed through apple app store

In-app subscriptions purchased through Apple must be cancelled directly in your Apple settings, not through the Craftsy app itself.

1. On your iPhone, iPad or Mac, open the Settings app.
2. Tap your name at the top, then select "Subscriptions" or "Media and Purchases".
3. Find and tap "Subscriptions".
4. Locate the Craftsy subscription in the list.
5. Tap "Cancel Subscription" and confirm the cancellation.
6. Note the date your subscription will end (usually shown as the renewal date).

Warning: Cancelling the app itself does not cancel your subscription; you must use the Settings app method above. Once you confirm cancellation in Settings, you remain a member until your current paid period ends, then the renewal is blocked.

Cancel craftsy if you subscribed through google play

Android and Google Play subscriptions are managed in your Google Play account settings, not in the app.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find Craftsy in your active subscriptions list.
5. Tap on it and select "Cancel subscription".
6. Follow the prompts to confirm cancellation and note the final billing date.

Pro tip: After you cancel in Google Play, you retain access to Craftsy content until your current billing period ends. Most members don't realise this, so you can continue enjoying classes until your paid time expires.

Cancel craftsy if you subscribed through a PayPal billing agreement

If you linked Craftsy to your PayPal account, you may need to cancel the billing agreement in PayPal itself to prevent future charges.

1. Log in to your PayPal account (paypal.com).
2. Navigate to "Settings" or "Account Settings" (usually in the top right menu).
3. Find "Automatic Payments" or "Pre-Approved Payments".
4. Locate the Craftsy agreement in your list.
5. Select "Cancel" or "Remove" to end the billing agreement.
6. Confirm the cancellation in PayPal.
7. Contact Craftsy directly to notify them that you've cancelled the PayPal agreement, ensuring their system updates your account status.

Warning: Cancelling only in PayPal does not automatically update Craftsy's records. Craftsy may still attempt to charge you and mark your account in arrears. Always contact Craftsy as well to ensure both systems reflect your cancellation.

Pricing and subscription plans in australia

Understanding what you're paying helps you decide whether Craftsy is worth keeping or worth cancelling.

Stopee has tracked Craftsy's pricing patterns over time. Members typically start at a promotional rate (sometimes as low as A$50-A$79 for the first year) then face a jump to A$150+ on renewal. This pricing shock is a primary reason members want to cancel after their first year.

Refunds and what to expect after you cancel

Cancellation and refunds are not the same thing; understand the difference so you're not left out of pocket.

Will you get a refund when you cancel craftsy?

Cancelling Craftsy stops future renewals but does not automatically refund the amount you've already paid for the current billing period. You keep access to Craftsy content until the end of your paid period, then your membership expires.

You may qualify for a refund if you cancel within a certain window (Craftsy's stated policy is typically 30 days after purchase for partial refunds, though outcomes vary). Refund eligibility also depends on whether Craftsy charged you as a result of an error, whether you explicitly agreed to automatic renewal, and how much of the billing period remains.

How to request a refund from craftsy

Contact Craftsy directly by phone or in writing and request a refund based on the reason for your cancellation. If you're cancelling because you didn't authorise automatic renewal, or because you didn't understand the terms, emphasise this in your request. Craft your message as factually as possible:

• State your account email address and subscription dates.
• Explain clearly why you want a refund (e.g., "I did not agree to automatic renewal" or "I cancelled before my renewal date but was charged anyway").
• Request a specific refund amount or a full refund of the renewal charge.
• Attach screenshots of your cancellation confirmation or billing statements.

Pro tip: Stopee recommends sending your refund request via email so you have a time-stamped record. Keep the email brief and professional; emotional language may slow your response. If Craftsy denies your refund request, escalate to your bank or payment provider and lodge a dispute.

What happens to your account after cancellation

Once your billing period ends, your Craftsy membership becomes inactive. You lose access to the video library, downloadable patterns and live events. However, you may retain any certificates or progress records if Craftsy has issued them; check your account before your access expires.

Craftsy often sends re-engagement emails or special "come back" offers after you cancel. You can ignore these or unsubscribe from their marketing list if you do not plan to return.

Common cancellation mistakes and how to avoid them

It's frustrating when you think you've cancelled but charges keep coming; these mistakes are entirely preventable with the right approach.

Mistake 1: cancelling only the app instead of the subscription

Deleting the Craftsy app from your phone does not cancel your subscription. The subscription continues in the background and charges you at renewal. You must cancel the subscription through your device's settings (Apple Settings or Google Play) or contact Craftsy directly. After you cancel the subscription, you can safely delete the app.

Mistake 2: not confirming cancellation in writing

A verbal cancellation over the phone or a cancellation confirmation on-screen is helpful, but Craftsy's records may not align with yours. Always request a written confirmation (email, letter or screenshot) and save it. If Craftsy charges you after cancellation, this proof is your leverage in a dispute.

Mistake 3: cancelling close to your renewal date

Craftsy may process renewal charges up to 10 days before your anniversary date. If you wait until day 28 of a 30-day cycle to cancel, a renewal charge may already be processing. Cancel at least 14 days before your renewal date to avoid being caught in the processing window.

Mistake 4: assuming one cancellation method covers all payment pathways

If you set up a PayPal billing agreement and also have an active subscription through the Craftsy website, you may need to cancel both separately. Check every payment method linked to your account and cancel each one independently.

Mistake 5: not updating your payment method before cancellation

If your card is expiring soon, update your payment information before cancelling rather than letting Craftsy's renewal attempt fail. A failed payment can complicate refund requests and create account disputes. Cancel cleanly instead.

Why you should use stopee to track and manage cancellations

Tracking subscription cancellations across multiple services is complicated, and mistakes cost you money. Stopee helps Australian consumers stay on top of renewals, access cancellation instructions tailored to each service, and keep records of all cancellation confirmations in one place.

With Stopee, you can log your Craftsy cancellation, set reminders for other subscriptions you want to review, and access a database of consumer rights information and escalation contacts specific to Australia. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover thousands of dollars in refunds by giving them confidence and a clear process.

Checklist before you submit your cancellation

Use this checklist to ensure you cancel Craftsy correctly and protect yourself against future charges.

• Identify where you subscribed (Craftsy website, Apple App Store, Google Play or PayPal).
• Log in to your account and locate the subscription or billing settings.
• Check your next renewal date and plan to cancel at least 14 days before it.
• Take a screenshot of your current plan details and next billing date.
• Follow the cancellation steps for your platform (website, app store or PayPal).
• Capture or note any cancellation confirmation number or message.
• Send a follow-up email to Craftsy confirming your cancellation request and asking for written confirmation.
• Keep all screenshots, emails and reference numbers in a folder for at least 6 months.
• Check your bank or card statement 14 days after your renewal date to confirm no charge was applied.
• If an unwanted charge appears, contact your bank immediately and file a dispute using your cancellation proof.

Contact craftsy to cancel or dispute charges

If the website cancellation option is not available, or if you need to escalate a billing dispute, contact Craftsy directly.

Phone support

Call Craftsy customer service at 1-888-891-7203. Lines are open Monday-Friday, 8:00 AM-4:30 PM CST (US Central Time). Note that this is a US-based number, so you may incur international calling charges from Australia; consider using a VoIP service or email instead to avoid costs.

Mailing address

Send a cancellation request letter to:

Craftsy
2955 Xenium Lane N, Suite 10
Plymouth, MN 55441
USA

Include your account email, full name, subscription dates and a clear statement that you want to cancel your membership effective immediately. Send the letter via registered mail so you have proof of delivery. Allow 2-3 weeks for a response.

Escalation if craftsy refuses to refund

If Craftsy denies your refund request and you believe you have a valid claim under the Australian Consumer Law, escalate to:

Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Complaint portal: scamwatch.gov.au (for reporting deceptive billing practices)

Your state or territory consumer protection authority also has jurisdiction. For example, in New South Wales, contact the Department of Customer Service; in Victoria, contact Consumer Affairs Victoria. These agencies can investigate Craftsy's billing practices and compel refunds on your behalf.

Summary: take control of your craftsy membership now

Cancelling Craftsy is straightforward once you identify your subscription method and timing, but renewal traps catch many members because they underestimate how quickly the anniversary date arrives. The key is to cancel at least 14 days before your renewal date, capture written confirmation, and verify that no charge is applied to your account afterward.

You have strong legal protections under Australian consumer law. If Craftsy charges you without your express consent or after you've cancelled, you can dispute the charge with your bank, request a refund, and escalate to the ACCC if necessary. Stopee empowers you with the step-by-step guidance, consumer law information and escalation contacts you need to protect yourself and recover any unauthorised charges.

Whether you're cancelling because the promotional price has ended, you've finished the classes you wanted, or you simply didn't authorise the automatic renewal, Stopee has helped thousands of Australian consumers cancel subscriptions confidently and recover refunds when companies refuse to honour cancellation requests. Visit Stopee today to log your Craftsy cancellation, access your consumer rights toolkit, and take back control of your subscriptions.