Manage Craftsy

How to cancel craftsy in new zealand and claim your consumer rights

What craftsy is and why you might need to cancel

Craftsy is an online learning platform that delivers video courses and craft tutorials across sewing, knitting, quilting, baking, and dozens of other hobbies. You access content through your web browser or mobile apps on iOS and Android, and you can subscribe monthly or annually depending on your learning pace.

Whether you've finished a course, found the content doesn't match your skill level, or simply want to stop the recurring charges, cancelling Craftsy is straightforward once you know which platform you used to subscribe. At Stopee, we've helped thousands of consumers navigate exactly this scenario, and we know the cancellation process can feel unclear if you're unsure whether you subscribed via the Craftsy website, Apple App Store, or Google Play.

When cancellation makes sense

You should cancel Craftsy if you no longer use the platform, have completed your courses, or prefer to purchase individual classes instead of maintaining a subscription. Many New Zealand users cancel after realising they can access free craft content elsewhere, or because they subscribed on impulse and want to reassess their learning priorities.

What this guide covers

This guide walks you through every cancellation method available to New Zealand subscribers, explains what happens to your access and data after you cancel, covers refund options under New Zealand consumer law, and arms you with the legal knowledge to push back if Craftsy refuses to cooperate. Stopee is committed to empowering you with facts and practical steps so you stay in control of your subscriptions.

Pricing and billing plans for new zealand subscribers

Craftsy offers flexible subscription options, though exact pricing can vary slightly between the web platform and app stores. The table below shows typical pricing you'll see as a New Zealand user.

Check your most recent invoice or subscription confirmation email to confirm which plan you're on and where you subscribed. This determines which cancellation method you'll use.

How to cancel craftsy via the website

If you subscribed directly through the Craftsy website (rather than via Apple or Google), this is the fastest and most direct cancellation route.

Step-by-step web cancellation process

1. Go to craftsy.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
2. Click your profile icon or account menu, usually in the top-right corner.
   • Look for options labelled "Account," "Profile," "Settings," or "My Account."
3. Select Subscriptions, Billing, or Payment methods.
   • Different versions of the Craftsy interface use slightly different labels, so scan the account menu carefully.
4. Find your active Craftsy Premium subscription and click Cancel subscription or Manage subscription.
   • You may be asked to confirm your cancellation reason or offered a discount to stay; you're under no obligation to accept any offer.
5. Confirm the cancellation when prompted.
   • A confirmation screen should appear immediately, and an email confirmation usually arrives within minutes.
6. Take a screenshot of the confirmation screen and save the confirmation email as proof.
   • Pro tip: Screenshot both the cancellation page and the confirmation email. If Craftsy later disputes your cancellation, you'll have evidence that you completed the process on this date.

What to expect after web cancellation

Your subscription renewal is immediately stopped. You retain full access to your courses and account content until the end of your current billing period (for example, if you cancel on 15 March and your monthly bill was due on 20 March, you keep access until 20 March, then it expires). No refund is issued for the unused portion of your current month or year.

How to cancel craftsy via apple app store

If you subscribed to Craftsy through the Apple App Store on your iPhone or iPad, Apple handles your subscription, not Craftsy directly. You must cancel through Apple's own subscription management system.

Cancelling on iPhone or iPad

1. Open the Settings app on your Apple device.
   • Do not open the Craftsy app itself; Apple subscriptions are managed centrally in Settings.
2. Tap your name at the top of the Settings screen, then select Subscriptions.
   • If you don't see "Subscriptions," ensure you're logged into your Apple ID in Settings.
3. Find and tap Craftsy from the list of active subscriptions.
   • If you see multiple subscriptions, make sure you tap the correct one.
4. Tap Cancel subscription at the bottom of the screen.
   • Apple may ask why you're cancelling; this step is optional and doesn't affect the cancellation.
5. Confirm the cancellation when prompted.
   • A "Subscription Cancelled" message confirms the action is complete.
6. Screenshot the confirmation screen for your records.
   • Pro tip: Apple sometimes sends a separate confirmation email to your Apple ID email address. Check your inbox and spam folder within 5 minutes.

Important note about apple cancellations

Warning: Craftsy cannot see or cancel your App Store subscription on your behalf. Even if you email Craftsy support requesting cancellation of an App Store subscription, they cannot do it. You must cancel directly through Apple Settings, or the subscription will renew on your next billing date.

How to cancel craftsy via google play

If you subscribed to Craftsy through Google Play on an Android phone or tablet, Google manages your subscription. You cancel through Google Play, not through Craftsy.

Cancelling on android devices

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select Subscriptions or Manage subscriptions.
   • The exact label depends on your version of Google Play.
3. Tap Craftsy to view your active subscription details.
   • Confirm you've found the correct subscription by checking the price (NZ$12.99 or NZ$174.99).
4. Tap Cancel subscription at the bottom.
   • Google Play may offer you a discount or ask your cancellation reason; you don't need to accept any offer.
5. Confirm the cancellation by tapping Cancel subscription again in the final prompt.
   • A confirmation message appears immediately on screen.
6. Screenshot the confirmation for proof of cancellation.
   • Pro tip: Google Play sends most confirmation emails to the email address linked to your Google account. Check it within 10 minutes.

Important note about google play cancellations

Warning: Like Apple, Google Play manages all subscription cancellations for apps. Craftsy has no ability to cancel a Google Play subscription directly. If you contact Craftsy support about a Google Play subscription, they will direct you back to Google Play. Cancel directly with Google to avoid a surprise renewal charge.

How to cancel craftsy via customer support

If you're unsure which platform you subscribed through, can't access the Craftsy website, or simply prefer speaking to a human, reach out to Craftsy's customer support team directly.

Contacting craftsy support

1. Gather your account information: your email address, full name, and the phone number associated with your Craftsy account.
   • You may also need your subscription plan name (Premium Monthly or Premium Annual) and the billing date of your last charge.
2. Visit the Craftsy website and look for a "Help," "Contact Us," or "Support" link, usually at the bottom of the page.
   • Craftsy primarily offers support through email and an online contact form; phone support is less commonly available for New Zealand users.
3. Submit a support request stating: "I want to cancel my Craftsy subscription effective immediately" and include your account email and full name.
   • Be clear and direct in your request; vague phrasing can lead to slow responses.
4. Expect a response within 1 to 2 business days (sometimes longer if Craftsy support is busy).
   • Craftsy will confirm your request in reply and may ask follow-up questions to verify your identity.
5. Reply with any requested information and ask for written confirmation of the cancellation date.
   • Do not assume the cancellation is complete until Craftsy explicitly confirms it in writing.
6. Save the entire support conversation, including your cancellation request and their confirmation, for your records.
   • Pro tip: Note the support case ID or ticket number in your email, and reference it in any follow-up messages. If you need to escalate a dispute, this case ID proves you initiated the cancellation on a specific date.

What happens to your access and data after cancellation

Cancelling a subscription doesn't immediately lock you out of Craftsy, but understanding the timeline is important so you aren't caught off guard.

Access during your final billing period

Once you cancel, Craftsy stops charging you for future months or years. However, you keep full access to all courses, videos, and materials you've already paid for until the end of your current billing period. If you cancel on 15 March and your billing date is 20 March, you have access from 15 March until 20 March. After 20 March, your Premium features expire and you're downgraded to a free account (if Craftsy offers one).

Your course progress and account data

Your course progress, completed lessons, and account data typically remain on your Craftsy account indefinitely, even after your subscription expires. You can usually log back in later and view your past course history. If you want Craftsy to permanently delete your account and all personal data, you must request account deletion separately from cancellation.

Requesting full account deletion

If you want Craftsy to remove your name, email, payment information, and all course history, email their support team and explicitly request "full account deletion" or "GDPR data deletion." Include your account email in the request. Crafty will typically confirm deletion within 5 to 10 business days, and you'll receive a final confirmation email. Your subscription must be cancelled first; Craftsy won't delete an active subscription.

Refunds and credit: what new zealand consumer law says

Craftsy's standard policy does not offer refunds for unused subscription time. However, New Zealand consumer law provides stronger protections than Craftsy's terms suggest, and you have rights Stopee encourages you to understand and use.

New zealand's consumer guarantees act 1993

Under the Consumer Guarantees Act, all services sold to New Zealand consumers must be provided with due care and skill, be fit for purpose, and match any descriptions given at the time of sale. If Craftsy fails on any of these counts, you have the right to a refund, repair, or replacement.

Common refund triggers include: the service being unavailable or unusable (broken app, no content loading), content being wildly different from what was advertised, or Craftsy charging you without clear consent (for example, auto-renewing without a proper pre-authorisation or receipt).

Fair trading act 1986

The Fair Trading Act also protects you from misleading or deceptive advertising. If Craftsy advertised a course as "beginner-friendly" but it requires advanced skills, or promised "lifetime access" but removed content after you paid, you may have grounds to dispute the charge or request a refund.

When to request a refund

Request a refund from Craftsy if any of the following apply:

• You were charged without clear consent or notification (for example, auto-renewal surprise).
• The service did not work as advertised (videos won't play, app crashes repeatedly, promised features missing).
• The course content did not match the description you relied on when subscribing.
• You subscribed within the last 14 days and can show you did not use the service materially.

How to request a refund from craftsy

1. Email Craftsy support with your account email and a clear, factual description of why you believe you deserve a refund.
   • Example: "I was charged NZ$12.99 on [date] for Premium access, but the app has not worked since [date] and I could not access any courses. I request a full refund under the Consumer Guarantees Act."
2. Attach evidence: screenshots of the error, your billing statement, emails showing the charge, or a screenshot of a promised feature that is missing.
   • The more evidence you provide, the harder Craftsy finds it to refuse.
3. Keep the case ID and save every response Craftsy sends.
   • If they refuse, you'll need proof of your refund request for a dispute or complaint to a regulator.
4. If Craftsy refuses or ignores you, escalate to the Commerce Commission (New Zealand's consumer watchdog) or your payment provider (your bank or credit card company).
   • Pro tip: Payment providers often reverse charges on your behalf if you can prove the service failed. This is much faster than waiting for Craftsy to reply.

Common cancellation mistakes and how to avoid them

Many New Zealand Craftsy users cancel on the wrong platform or miss a renewal date because they didn't plan ahead. Here's how to sidestep these traps.

Mistake 1: cancelling on the craftsy website when you subscribed via apple or google

If you subscribed through the App Store or Google Play, cancelling your Craftsy account login won't stop the renewal charge. Your subscription lives in Apple or Google's system, not Craftsy's. You'll still be charged on your next billing date even though you've cancelled your Craftsy access. Always cancel where you subscribed: if you can't remember, check your last receipt or billing email to see whether it says "Apple" or "Google" or "Craftsy."

Mistake 2: not taking a screenshot of the cancellation confirmation

Craftsy's systems sometimes lose track of cancellation requests, especially if you submit them via email support. If you later discover you were charged after cancelling, you'll have no proof you submitted the request unless you have a screenshot, confirmation email, or case ID. Take a screenshot before closing the browser or exiting the app, and save every support email.

Mistake 3: cancelling just before the renewal date without checking the exact date

If you cancel on 19 March but your renewal date is 20 March, you might still be charged because the cancellation hasn't processed in time. Always cancel at least 3 to 5 days before your renewal date to guarantee the cancellation takes effect. Check your billing statement to see exactly when you were last charged, then count forward one month (monthly plan) or one year (annual plan).

Mistake 4: closing your account without cancelling the subscription first

If you delete or deactivate your Craftsy account while your subscription is active, the subscription may continue billing to your payment method even though you can't log in. Always cancel the subscription first, wait for confirmation, then request account deletion if desired.

Timeline: what happens after you cancel

Understanding the cancellation timeline helps you plan and catch any billing errors early.

Your rights under new zealand consumer law

As a New Zealand consumer, you have statutory rights that go beyond what Craftsy's terms say. Stopee wants you to know these so you can push back confidently if Craftsy refuses to cooperate.

The consumer guarantees act protections

You have the right to:

• Cancel within a reasonable time if the service is not fit for purpose or doesn't match the description you saw when you paid.
• Request a refund, replacement, or repair if Craftsy breaches any guarantee.
• Access your personal data and request deletion under privacy law.
• Dispute any charge you did not clearly authorise.

What to do if craftsy refuses to cooperate

1. Send a formal written complaint to Craftsy, citing the Consumer Guarantees Act 1993 and describing how they breached it.
   • Email is acceptable; Stopee recommends copying your bank or credit card company as well so they know a dispute may be coming.
2. Give Craftsy 14 days to respond. If they don't or refuse your claim, escalate to the Commerce Commission.
   • The Commerce Commission is New Zealand's consumer watchdog and can investigate unfair business practices.
3. Contact your bank or credit card provider and request a chargeback or dispute.
   • Your bank can often reverse the charge within 30 to 90 days, and they take the dispute with Craftsy from there. This is usually faster than dealing with Craftsy directly.

Commerce commission contact details

If Craftsy refuses to cancel or refund you, report the issue to the Commerce Commission at www.comcom.govt.nz or phone 0800 943 600. You can also file a complaint online and track its progress.

Checklist: before you cancel craftsy

Use this checklist to ensure you cancel safely and retain proof of your cancellation.

• Confirm where you subscribed: Craftsy website, Apple App Store, or Google Play?
• Note your subscription plan: Monthly or annual, and what you pay per cycle (NZ$12.99 or NZ$174.99)?
• Check your renewal date: When were you last charged? Add one month or one year to find the next renewal date.
• Gather proof of payment: Save or screenshot your last billing email and invoice.
• Plan your cancellation date: Cancel at least 3 to 5 days before the renewal date to ensure it takes effect in time.
• Use the correct platform: Cancel via the website if you subscribed on the website; via Apple or Google if you subscribed via those app stores.
• Take a screenshot: Screenshot the cancellation confirmation page and any confirmation email.
• Request written confirmation: If you cancel via support email, ask Craftsy to confirm the cancellation date in their reply.
• Set a phone reminder: Reminder yourself to check your next billing statement 5 days after your renewal date. If Craftsy still charged you, dispute it immediately.

Reviews from new zealand craftsy users

New Zealand users report mixed experiences with Craftsy cancellation. Many praise the platform's course content but complain about unclear cancellation instructions and unexpected auto-renewals. Common feedback includes:

• "I cancelled on the Craftsy website but kept being charged because I subscribed via the App Store. Took three complaint emails to get refunded."
• "The courses are great, but cancellation should be as easy as subscribing. Why doesn't the app have a cancel button?"
• "Cancelled weeks before my renewal date and was still charged. Had to dispute it with my bank."
• "Customer support took 10 days to cancel my App Store subscription because they don't handle it directly. Should be faster."

These stories highlight why knowing the exact cancellation method for your subscription is critical. Stopee exists to spare you these frustrations by providing clear, actionable steps so you don't become another user with a billing dispute.

How stopee simplifies subscription cancellation

At Stopee, we've built a platform specifically to help you cancel unwanted subscriptions quickly and painlessly. Rather than searching multiple websites or waiting on hold with customer support, Stopee provides step-by-step guides for thousands of services, including Craftsy, tailored to your country and language.

Our mission is simple: empower you to take control of your subscriptions and your spending. We don't have a financial stake in whether you keep or cancel your subscriptions; we're advocates for you. Every guide we publish is written to be clear, complete, and legally grounded so you understand both your options and your rights.

Stopee has helped thousands of New Zealand consumers cancel services they no longer want, recover refunds through the Commerce Commission or their bank, and avoid surprise charges in the future. Whether you're cancelling Craftsy today or you want to audit all your active subscriptions, Stopee is your partner in taking control.

Contact and escalation: craftsy's new zealand address

Although Craftsy is US-based and doesn't maintain a specific New Zealand postal address, you can formally request cancellation or lodge a complaint by writing to their parent company. If email support does not resolve your issue, send a formal written notice to their registered US address:

Craftsy (Bluprint, Inc.)
Registered as a digital service provider with the US Internal Revenue Service. Contact via their online support form or the email address provided in your account confirmation emails.

For faster resolution of cancellation disputes, escalate to your bank or the Commerce Commission rather than writing to the US address, as the Commerce Commission can investigate Craftsy's practices in New Zealand directly.

You now have all the information, legal backing, and step-by-step instructions you need to cancel Craftsy with confidence. Whether you're reclaiming a few dollars a month or testing your right to a refund under New Zealand consumer law, Stopee has equipped you with facts and practical tactics. Don't let subscription confusion keep you paying for services you've already forgotten. Take action today, and share this guide with anyone else caught in the same trap. Stopee has helped thousands of consumers cancel unwanted services and take control of their spending-let us help you next.