Manage Craftsy

How to cancel craftsy in nigeria and reclaim your money

What craftsy is and why nigerians are signing up

Craftsy is an online creative learning platform that offers courses, patterns, and digital products for crafts like sewing, knitting, quilting, and jewellery making. The service delivers video lessons from expert instructors, downloadable patterns, and access to a community of makers across Nigeria and globally.

You can subscribe to Craftsy through the website or via Apple App Store and Google Play, depending on how you prefer to access the platform. Many Nigerians join Craftsy for affordable, flexible creative education, but subscription costs or changes in learning priorities often lead to cancellations.

Why you might want to cancel

You may decide to cancel Craftsy if you've completed your courses, no longer use the platform, want to pause your learning, or find the subscription cost no longer fits your budget. Life changes fast, and your creative priorities do too.

Craftsy pricing in nigeria

Craftsy pricing varies depending on whether you purchase individual courses, a membership subscription, or an app store subscription. Exact Nigerian naira (₦) pricing depends on your app store region settings and current promotions.

How to cancel craftsy on the website

Cancelling your Craftsy membership through the website is the most direct route if you subscribed directly on crafty.net.

Step-by-step cancellation on craftsy's website

1. Visit crafty.net and log into your account with your email and password.
   • If you forgot your password, use the "Forgot Password" link on the login page.
2. Once logged in, look for your account menu (usually your name or profile icon in the top right corner).
   • Tap or click on your profile or account menu.
3. Select "Settings," "Account," or "Billing" from the menu options.
   • The exact label depends on your app version, but it's always in your account area.
4. Find the "Subscription" or "Billing" section within Settings.
   • Look for current active subscriptions listed here.
5. Select "Cancel Subscription" next to your active membership.
   • Craftsy may ask why you're leaving (optional feedback).
   • You may see a retention offer or discount to keep your membership.
6. Confirm your cancellation when prompted.
   • Read the confirmation message carefully to understand your final billing date.
7. Take a screenshot or save the confirmation reference number for your records.
   • Pro tip: Email this confirmation to yourself immediately in case you need proof later.

What to expect after website cancellation

After you cancel, your subscription stops renewing automatically. You keep access to your purchased courses and content until the end of your current paid billing period. On the renewal date, your access ends unless you resubscribe.

How to cancel craftsy via mobile apps

If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not directly through Craftsy, because the app stores handle your billing.

Cancelling an apple app store subscription

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Craftsy itself; go straight to the App Store.
2. Tap your profile icon in the top right corner of the App Store.
   • This is the image or initial in a circle.
3. Select "Subscriptions" from the menu.
   • This shows all active and expired subscriptions linked to your Apple ID.
4. Find "Craftsy" or "Crafty" in the subscriptions list and tap it.
   • You may see multiple subscriptions if you have other paid apps.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Apple will show you the cancellation date and any refund eligibility.
6. Confirm cancellation.
   • Apple sends a confirmation email immediately.
7. Save the confirmation email for your records.
   • Warning: Do not delete this email until you verify cancellation has taken effect.

Cancelling a google play subscription

1. Open the Google Play Store app on your Android phone or tablet.
   • Again, open the Play Store itself, not the Craftsy app.
2. Tap your profile icon in the top right corner.
   • This is usually a circular image or initial.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You'll see a list of all subscriptions you've paid for via Google Play.
4. Tap on "Craftsy" in the list.
   • The subscription details screen opens.
5. Tap "Cancel subscription."
   • Google Play will ask if you're sure and why you're cancelling (optional feedback).
6. Confirm the cancellation.
   • Google sends a confirmation email right away.
7. Check your email for the cancellation confirmation.
   • Pro tip: Screenshot the confirmation from your Google Play account as a backup.

Important: craftsy cannot cancel app store subscriptions for you

Craftsy's support team does not have access to Apple or Google billing systems. Even if you contact Craftsy directly, they cannot cancel an Apple or Google Play subscription on your behalf. You must do this yourself through the app stores. This is a common source of frustration, so make sure you cancel in the right place.

What happens after you cancel craftsy

Cancelling Craftsy stops future charges, but you keep access to content and your account until your current billing period ends. Understanding what you lose and what you keep helps you plan your creative learning after cancellation.

Your access and content after cancellation

After cancellation, you retain access to all courses and materials you've purchased or unlocked with your subscription until the final day of your current billing cycle. Craftsy does not remove your account immediately. Your downloads and bookmarks stay in your account, so you can revisit them anytime you resubscribe.

Once your paid period ends, your access to membership-only features disappears. You can still view your account and purchase history, but you cannot access member-exclusive courses or patterns unless you renew.

Stopping automatic renewal charges

Cancellation immediately stops automatic renewal. You will not be charged again unless you manually resubscribe. However, some users in Nigeria have reported that auto-renewal charges continued after they thought they cancelled. If you see an unexpected charge after cancellation, contact Craftsy support immediately with your cancellation confirmation.

Downloading and backing up your content

Important: Before your access ends, download all course materials, patterns, and files you want to keep permanently. Once you lose membership access, you may not be able to download these files later. Save PDFs, images, and videos to your phone, laptop, or cloud storage like Google Drive or OneDrive.

Will you get a refund from craftsy

Refunds depend on when you cancel and Craftsy's refund policy. Nigeria has consumer protections that may entitle you to your money back in certain situations.

Craftsy's refund policy

Craftsy offers a 30-day money-back guarantee for products that are defective or non-functional. If a course does not work as promised or has technical issues, you can request a refund within 30 days if the problem is not resolved within 7 days.

Membership refunds are available within 7 days of purchase if you have not used membership benefits. "Using benefits" typically means accessing premium courses or downloading exclusive patterns. If you cancel immediately after subscribing without using the service, you qualify for a refund.

Refunds for change of mind on non-discounted products may be possible within 30 days only if you have not downloaded files and Craftsy approves the refund. This is at Craftsy's discretion, not guaranteed.

Refund timeline and conditions

How to request a refund from craftsy

To request a refund, contact Craftsy support through their website. Provide your account email, order number (from your receipt or email confirmation), the date of your charge, and the reason for the refund request. Be clear and specific: if you're claiming non-use, state that you did not access any paid courses. If you're claiming a defect, describe the technical issue you experienced.

Craftsy typically responds within 5-7 business days. Keep all your support correspondence and payment receipts. If Craftsy denies your refund and you believe you qualify under consumer protection laws, Stopee can help you escalate your complaint.

Your consumer rights in nigeria

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) protects you when companies take money unfairly. Stopee works within these legal frameworks to support Nigerians claiming what they're owed.

The federal competition and consumer protection act 2019

Nigeria's FCCPC Act grants you the right to cancel subscriptions without penalty under certain conditions. If a company fails to deliver services as promised, charges you without clear consent, or refuses reasonable refund requests, you can escalate your complaint to the FCCPC.

The law states that traders (including online services) must give you accurate information about costs, cancellation terms, and refund policies before you pay. If Craftsy's cancellation process is hidden, unclear, or deliberately difficult, this violates your rights.

When to escalate to the FCCPC

Contact the FCCPC if Craftsy:

• Refuses to cancel your subscription after you request it.
• Continues charging you after cancellation (auto-renewal issue).
• Denies a refund you clearly qualify for under their own policy.
• Made misleading claims about the service when you signed up.
• Does not respond to your support requests within 14 days.

File a complaint on the FCCPC website (fccpc.gov.ng) or contact them by email. Provide your cancellation evidence, billing records, and copies of all support messages. Stopee has guided thousands of Nigerian consumers through FCCPC escalations, and we can advise you on the best approach.

Common mistakes when cancelling craftsy

Cancelling a subscription should be simple, but many Nigerians accidentally leave themselves charged long after they intended to cancel. Learning from others' mistakes saves you money and frustration.

Mistake 1: cancelling in the wrong place

The biggest error is deleting the Craftsy app or closing your browser tab after requesting cancellation. You think you've cancelled, but nothing happens because you didn't follow the full process. Always complete the cancellation flow to the final confirmation screen, and screenshot it.

Mistake 2: forgetting about app store subscriptions

Many people cancel their website subscription but forget they also have an active subscription through Apple or Google. You end up charged through both channels. Before cancelling, check your App Store (Apple) and Google Play accounts for active Craftsy subscriptions and cancel those separately.

Mistake 3: not checking your cancellation deadline

Craftsy's refund window is tight: 7 days for membership with no use, 30 days for defective products or change of mind. If you wait a month to request a refund, you've missed the window. Request your refund immediately if you qualify.

Mistake 4: not downloading your content before access ends

Once your membership ends, you lose access to member-only courses and patterns. If you didn't download these files, they're gone. A week before your access ends, log in and save everything you want to keep.

Mistake 5: assuming auto-renewal stopped after cancellation

Warning: Some users report being charged weeks or months after cancelling. Do not assume auto-renewal stopped just because you cancelled. Check your bank or credit card statement 5-7 days after cancellation to confirm no charge appears. If you see a charge, contact Craftsy immediately with your cancellation confirmation.

Comparison: craftsy vs. other creative learning platforms

If Craftsy no longer serves your creative learning needs, you may explore alternatives. Understanding how cancellation and pricing compare helps you make an informed switch.

Checklist before you cancel craftsy

Use this checklist to ensure you cancel correctly and don't miss any important steps.

• Confirm you're accessing Craftsy on the correct platform (website vs. app store).
• Log into your account and navigate to Billing or Subscription settings.
• Check if you qualify for a refund based on the 7-day or 30-day windows.
• Download all course materials, PDFs, and patterns you want to keep.
• Request your refund (if eligible) before cancelling the subscription.
• Cancel your subscription and confirm the cancellation (screenshot it).
• If you used Apple or Google Play, cancel those subscriptions separately.
• Check your bank statement 5-7 days later to confirm no charge appears.
• Save your cancellation confirmation email for at least 12 months.
• Email Stopee (contact details below) if you experience billing issues after cancellation.

Contact craftsy for cancellation support

If you cannot cancel through your account or app store, contact Craftsy support directly. Unfortunately, Craftsy does not list a Nigeria-specific address. Correspondence should be sent to their US headquarters, which handles international requests.

Craftsy mailing address (for cancellation requests)

Craftsy support team (international correspondence)

Craftsy headquarters

United States

Note: Because Craftsy does not maintain a Nigeria-based postal address, your cancellation request may take longer to process. Use email contact through their website support form whenever possible, as email provides a timestamped record.

If craftsy does not respond

If Craftsy fails to respond to your cancellation request within 14 days, you can escalate to Nigeria's Federal Competition and Consumer Protection Commission. Stopee specializes in helping Nigerian consumers escalate complaints when companies ignore cancellation requests. We gather your evidence, file your complaint with the FCCPC, and track your case to resolution. Stopee has helped thousands of consumers cancel problematic subscriptions and recover refunds they were owed.

Final thoughts: take control of your subscriptions today

Craftsy offers excellent creative content, but when it no longer fits your budget or learning goals, cancelling should be straightforward. Now you know exactly where to cancel, how to claim a refund if you qualify, and what consumer protections back you in Nigeria.

Take action today: check your subscriptions across the Craftsy website and your app stores, cancel what you don't use, and request your refund if you're within the 7-30 day window. Keep your confirmation screenshots and emails. If Craftsy makes cancellation difficult or refuses a refund you deserve, Stopee is here to support you through the FCCPC escalation process. Stopee has helped thousands of consumers cancel unfair subscriptions and reclaim their money. You deserve clarity, convenience, and fairness-and Stopee fights for exactly that.