Manage Craftsy

How to cancel craftsy and protect yourself from surprise renewals

What craftsy is and why you might want to cancel

Craftsy is an online creative learning platform built for people who want structured instruction in quilting, sewing, knitting, baking, painting, and dozens of other hands-on crafts. The service operates on a membership model, where you pay an annual or introductory subscription fee to access an extensive library of on-demand video classes, downloadable resources, and community features led by experienced instructors. Most users sign up because of attractive promotional pricing, often advertised at rates like $2.49 for your first year, only to face a significantly higher renewal charge (typically $100-$130 per year) when the promotional period ends. The membership renews automatically unless you actively cancel, which is why many members find themselves surprised by unexpected annual charges. At Stopee, we help thousands of consumers understand exactly when and how to cancel before that renewal hits your bank account.

Subscription pricing at craftsy

Craftsy uses a tiered promotional strategy designed to lock you into an automatic renewal cycle. You see the low introductory rate first, but the full renewal price appears in the terms and conditions. Understanding both numbers is essential to your cancellation decision. Here's what you'll encounter:

Why cancellation matters before your renewal date

Craftsy charges your payment method automatically when your membership term expires. If you do nothing, the charge goes through at the full regular rate, not the promotional price. You then face a difficult choice: contact customer support for a refund (which they may deny), dispute the charge with your bank (which takes weeks), or eat the cost. The gap between the introductory price and the renewal price can be over $120, which explains why so many users regret not cancelling sooner. Stopee recommends cancelling at least 7-10 days before your renewal date to give yourself a buffer and create a clear paper trail.

Your consumer rights and why they matter

Federal law protects you when a company enrolls you in an automatic renewal arrangement. The Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission's Negative Option Rule require companies to obtain your clear, affirmative consent before charging you for an automatic renewal, and they must provide you with a simple, easy mechanism to cancel. Craftsy must allow you to cancel through the same medium you used to sign up, or through a method that is at least as easy. If Craftsy makes cancellation deliberately hard or does not honor your cancellation request, you have grounds to dispute the charge and potentially file a complaint with the Federal Trade Commission.

What the FTC requires from craftsy

Under FTC rules, Craftsy must clearly disclose all material terms of the automatic renewal before you consent. That includes the cancellation policy, the renewal frequency, and the exact amount you will be charged. Second, Craftsy must make cancellation just as simple as signup. If you signed up online in three clicks, cancellation should not require a phone call, an email thread, or a form buried in a help article. Third, Craftsy must honor your cancellation request promptly and confirm it in writing. If they fail any of these requirements, you have a complaint mechanism through the FTC and your state's attorney general office. Stopee encourages you to familiarize yourself with these rights now, because they become your enforcement tool if Craftsy resists your cancellation.

Why documented cancellation is your best defense

Many consumers report that Craftsy disputed their cancellation claims or failed to process a cancellation request submitted through the website. The company may argue they never received your request, or they may claim it arrived too late. For that reason, Stopee recommends submitting your cancellation through a method that creates an auditable, timestamped record. A registered postal letter with a return receipt, a payment processor chargeback, or a formal complaint filed with your state attorney general all leave trails that are far harder to deny than a private message or an in-app form with no confirmation number.

How to cancel craftsy: step-by-step methods

You have three primary methods to cancel your Craftsy membership, each with different strengths and weaknesses.

Method 1: cancel through your craftsy account (online)

This is the fastest method if it works, but it does not always generate a confirmation email or receipt. If you choose this route, Stopee advises you to take screenshots of every step. Here's how:

1. Log into your Craftsy account at craftsy.com using your email and password.
   • If you cannot remember your password, use the "Forgot password" link to reset it first.
2. Navigate to your account settings or billing section. This may be labeled "Account," "My Account," "Billing," "Subscription," or "Manage Account," depending on your device and the current website layout.
   • On a computer, look for a menu icon or account dropdown in the top-right corner.
   • On a mobile phone or tablet, look for a hamburger menu (three horizontal lines) or a profile icon.
3. Find the section that displays your active membership or subscription status.
   • You should see your membership tier, renewal date, and payment method.
4. Look for a button or link labeled "Cancel," "Cancel membership," "End subscription," or "Manage subscription."
   • Click or tap it.
5. Follow the on-screen prompts to confirm your cancellation.
   • Craftsy may ask why you are canceling or offer a discount to keep you. You do not have to respond to the survey or accept the offer.
6. Once you see a final confirmation screen or message stating your cancellation is complete, take a screenshot immediately.
   • Do not close the page or leave the site without capturing this confirmation.
7. Check your email inbox (and spam folder) within 5 minutes for a confirmation message from Craftsy.
   • If you receive one, take a screenshot and save it. If you do not receive one within 24 hours, assume the online cancellation may not have processed and move to Method 2.

Warning: If you do not receive a confirmation email within 24 hours, your cancellation may not have been registered. Do not assume it worked. Proceed to Method 2 (phone) or Method 3 (registered mail) to create a defensible record.

Method 2: cancel by phone

A phone call with a timestamp gives you a human confirmation, but it does not create written proof unless you record the call (and recording laws vary by state). For this reason, Stopee suggests making a written note of the call details immediately after you hang up and following up with a written request by email or mail.

1. Call Craftsy customer service at 1-888-891-7203.
   • This number is available Monday through Friday, 8:00 AM to 4:30 PM Central Time.
   • Be sure you are calling during these hours; outside these hours, you will likely reach a voicemail or automated system.
2. When a representative answers, introduce yourself and provide your full name and the email address associated with your Craftsy account.
   • Ask them to confirm your membership status and renewal date.
3. Clearly state that you want to cancel your membership effective immediately (or on a specific date before your renewal).
   • Do not use vague language like "I'm thinking about canceling" or "Can you tell me how to cancel?" Say it directly: "I want to cancel my Craftsy membership."
4. Ask the representative for a confirmation number or reference number for your cancellation request.
   • Write it down on the spot.
5. Ask them to send you a confirmation email to your registered email address right away, or ask for the name and direct extension of the person you spoke with.
   • If they refuse, note the time of your call and ask them to repeat back to you the cancellation has been processed to confirm what you heard.
6. Immediately after the call, write down the time, date, the representative's name (if given), the confirmation number, and a summary of what was said.
   • Save this note in a safe place (email it to yourself or keep it in a notes app).
7. Check your email within 2 hours for a confirmation from Craftsy. If you receive it, take a screenshot.
   • If you do not receive a confirmation email within 24 hours, follow up with a written cancellation request by email or registered mail (Method 3).

Pro tip: Write down the representative's first name and the exact time of your call. If a dispute arises later, this information helps you file a complaint with the FTC or your payment processor.

Method 3: cancel by registered postal mail (strongest evidence)

Sending a registered letter creates a traceable, legally accepted record that Craftsy cannot easily dispute. This method takes longer but is your best insurance against a claim that you never cancelled. Use this method if the online or phone cancellation does not generate a confirmation email, or if you want maximum legal protection.

1. Obtain the mailing address for Craftsy. Because Craftsy's corporate structure and mailing address may change, visit Stopee.com or check your Craftsy account's billing or contact page for the current address.
   • As of the publication date of this guide, you may also find a mailing address in Craftsy's Terms of Service or Privacy Policy.
   • If you cannot find a mailing address, contact customer service by phone and ask for the official billing or cancellation mailing address.
2. Compose a brief, clear letter on plain white paper. Include:
   • Your full name.
   • The email address associated with your Craftsy account.
   • Your Craftsy membership account number (if you know it).
   • A clear, one-sentence statement: "I hereby request to cancel my Craftsy membership effective immediately" (or insert your preferred cancellation date, which should be before your next renewal).
   • Today's date.
   • Your signature (or a scanned signature, if mailing a photocopy).
3. Example wording: "I request that my Craftsy membership account associated with [your email] be cancelled effective [date]. Please confirm cancellation in writing within 5 business days. Thank you."
   • Keep the tone professional and factual. You do not need to explain why you are canceling.
4. Visit your local post office and ask to mail the letter via "Certified Mail with Return Receipt."
   • This service costs approximately $8-$12 and creates a tracking number and a signed receipt proving delivery.
   • Do not use regular mail; it leaves no proof of delivery.
5. The post office will give you a receipt and a tracking number. Save this receipt.
   • You can track the letter online using USPS Tracking to confirm when Craftsy received it.
6. Wait 5-7 business days after the letter is delivered for Craftsy to receive and process it.
   • Send a follow-up email to customer service citing the date you mailed the letter, your tracking number, and your cancellation request.
7. Check your bank or credit card statement 10-14 days before your renewal date. If a charge appears, dispute it with your payment processor and reference your certified letter as proof of cancellation.
   • Do not wait passively; monitor your account actively.

Warning: Certified mail takes 3-7 days to arrive and process. If your renewal date is fewer than 10 days away, use Method 1 (online) or Method 2 (phone) instead, then follow up with a certified letter afterward as a backup.

What to do after you cancel craftsy

Cancellation does not end your responsibility. You must monitor your payment method to ensure the charge does not appear. Here's what happens next:

Immediate steps after cancellation

The moment you receive a cancellation confirmation, take these actions:

1. Save all confirmation documents (screenshots, emails, confirmation numbers) in a folder on your computer or cloud storage.
   • Label the folder clearly with the date and service name (e.g., "Craftsy_Cancellation_Jan2025").
2. Create a reminder in your calendar for your original renewal date (the date a charge would have appeared if you had not cancelled).
   • This reminder is your checkpoint to verify the cancellation worked.
3. If you submitted a phone or online cancellation, also send a follow-up email to Craftsy customer service restating your cancellation request, the method you used, and the date.
   • This creates a secondary written record and forces Craftsy to either confirm or dispute the cancellation in writing.
4. Do not delete your Craftsy account yet (even though you want to). You may need to log back in to prove your membership status or dispute a charge. Wait at least 30 days after your renewal date to delete your account, if you choose to.
   • However, if you are able to export or screencap your account status (showing zero active subscriptions), do so immediately for your records.

Monitoring your payment method

The critical window is the 14 days before your original renewal date through 7 days after. Here's what you must do:

1. Log into your bank account or credit card portal every 2-3 days during the 14 days before your renewal date.
   • Look for any pending charges from Craftsy or any company name Craftsy may use for billing (e.g., "Craftsy Inc." or "Craftsy Billing").
   • If you see a pending charge, contact your bank immediately and explain that you cancelled the membership and did not authorize the charge.
2. If a charge appears after your renewal date, do not ignore it or assume it will be reversed.
   • Report it to your bank or card issuer as a disputed charge or unauthorized transaction within 60 days of the charge date.
3. When you dispute the charge, provide:
   • Proof of your cancellation (screenshots, confirmation numbers, emails, certified mail receipt and tracking number).
   • A clear explanation that you cancelled before the renewal and did not authorize the charge.
   • The date and method of your cancellation request.
4. Most banks and payment processors will reverse the charge and open an investigation if you provide evidence of your cancellation request. This typically takes 5-10 business days.
   • Stopee encourages you to follow up with your bank every 3 days until the dispute is resolved.

How to request a refund if you are charged after cancellation

If Craftsy charges you after you cancelled, you have two paths to recover the money: negotiate directly with Craftsy, or dispute the charge with your payment processor. Stopee recommends attempting direct negotiation first (it's faster), then escalating to your bank if Craftsy refuses.

Direct refund request to craftsy

1. Email Craftsy customer service explaining that you cancelled your membership but were charged.
   • Include the charge date, the amount, your proof of cancellation (confirmation number, screenshot, or certified mail tracking number), and the date you cancelled.
2. Use a professional tone and be specific: "I cancelled my membership on [date] via [method]. I received confirmation [number/email/receipt]. I was charged $123 on [date], which I did not authorize. Please refund this charge immediately."
   • Avoid apologetic language; you did nothing wrong.
3. Expect a response within 2-5 business days. Craftsy may refund you immediately, or they may ask you to prove cancellation.
   • If they ask for proof, resend your confirmation details and politely repeat your refund request.
4. If Craftsy refuses to refund or does not respond within 7 business days, escalate to Method 2.
   • Do not accept a partial refund or a discount toward future membership. You did not authorize the charge, so you are entitled to the full amount.

Chargeback via your payment processor or bank

If Craftsy refuses to refund, your bank or credit card company can force the reversal. This is called a chargeback. Here's how:

1. Log into your bank or credit card portal and locate the disputed transaction (the Craftsy charge after your cancellation).
   • Select the option to "Dispute," "Report an unauthorized transaction," or "File a claim."
2. Choose the reason code that fits best. Common options:
   • "Unauthorized charge" or "Transaction not authorized by me."
   • "Merchandise or service not provided as described."
   • "Billing error" (if the charge was for an amount you did not expect).
3. Upload or attach your proof of cancellation:
   • Screenshot of your cancellation confirmation.
   • Confirmation email from Craftsy.
   • Certified mail receipt and tracking confirmation showing delivery and signature date.
   • Any written response from Craftsy acknowledging your cancellation request.
4. Write a brief explanation: "I cancelled my Craftsy membership on [date] before the renewal. I have proof of cancellation (confirmation number [#], email dated [date], certified mail tracking [#]). Craftsy charged me $123 on [date] without authorization."
   • Be concise and factual.
5. Submit the dispute. Your bank will acknowledge receipt and assign a case number.
   • The bank will contact Craftsy to investigate. This typically takes 5-10 business days.
6. Most banks reverse the charge once you provide proof of cancellation. The money is credited back to your account.
   • If Craftsy disputes the chargeback, your bank may ask you for additional evidence. Respond promptly and resubmit your cancellation proof.
7. Even if the chargeback is successful, save all documentation. If Craftsy charges you again, you can file a second dispute much faster because you have a history.
   • Stopee recommends also filing a complaint with your state's attorney general office and the FTC so that regulatory authorities are aware of Craftsy's pattern of behavior.

Pro tip: Chargebacks are free and typically resolve faster than waiting for a company to respond. Use this tool if Craftsy ignores your refund request or denies your cancellation without reviewing your proof.

Common cancellation mistakes and how to avoid them

We know that cancellation feels stressful, especially when money is at stake. Here are the traps that catch most Craftsy users, and how to sidestep them:

Mistake 1: assuming cancellation worked without confirmation

You click "Cancel" and the page closes. You assume it's done. Two weeks later, a charge hits your account. Many users never receive an automated confirmation email, which means they never actually confirmed they had cancelled. If you do not see a confirmation screen or a confirmation email within 24 hours, your cancellation may not have processed. Always follow up with a phone call or certified letter to ensure a record exists.

Mistake 2: canceling too close to the renewal date

If your renewal is in 3 days and you only just cancelled, Craftsy may claim the charge was already processed before your cancellation arrived. Stopee advises canceling at least 10 days before your renewal date to give yourself a buffer and a clear timeline. If you are near the renewal date and your cancellation is not confirmed, use the certified mail method and follow up by disputing the charge with your bank if a renewal charge appears.

Mistake 3: not monitoring your bank account after cancellation

You cancelled, you assume it's over, and you do not check your bank statement until weeks later. By then, the charge has appeared and your 60-day dispute window is closing. Check your bank account every 2-3 days in the 14 days leading up to your renewal date and for 7 days after. This is the only way to catch a surprise charge before it becomes unrecoverable.

Mistake 4: relying solely on an in-app or website form

Websites occasionally lose data. Forms do not always send. If the only record of your cancellation is an in-app form with no confirmation number and no email receipt, you have no proof if a dispute arises. Always follow up any online cancellation with an email or certified letter so you have a second layer of documentation.

Mistake 5: accepting a discount offer instead of canceling

During the cancellation process, Craftsy may offer you a discount to keep your membership. Accepting that discount extends your subscription and often commits you to another auto-renewal cycle. If you want to cancel, do not accept counter-offers. Say "No, I want to cancel," and keep canceling until the process is complete. You can always rejoin later if you change your mind.

When to escalate beyond craftsy

If Craftsy refuses to cancel, ignores your cancellation requests, or charges you after you've provided proof of cancellation, you have regulatory and legal options. Here's when and how to escalate:

File a complaint with the federal trade commission

The FTC enforces the Restore Online Shoppers Confidence Act and the Negative Option Rule. If Craftsy violates these rules (for example, by making cancellation difficult, refusing to honor a cancellation, or charging you after you cancelled), you can file a free complaint at reportfraud.ftc.gov. Your complaint is part of a public record and may trigger an FTC investigation if multiple complaints name the same company.

Contact your state attorney general

State attorneys general investigate consumer fraud and unfair business practices. If you are in the US, search "[your state] attorney general consumer complaints" and file a complaint. Provide your cancellation proof and a description of Craftsy's refusal to honor the cancellation. Many state attorneys general offices have consumer protection departments that respond to complaints and sometimes pressure companies to issue refunds.

Report to the consumer financial protection bureau (CFPB)

If Craftsy charged you via credit card or bank debit, you can file a complaint with the CFPB at consumerfinance.gov. The CFPB has authority over billing and payment disputes and can compel companies to respond.

Stopee believes you should never have to fight for a refund, but if Craftsy forces you to, use every tool at your disposal. Each complaint you file becomes part of an official record that regulators use to protect other consumers.

Craftsy cancellation checklist

Use this checklist to ensure you cancel properly and protect yourself:

Craftsy contact information and mailing address

Below is the information you need to contact Craftsy or escalate your cancellation request. Stopee strongly recommends saving this contact information before you attempt cancellation so you have it ready if you need it.

Customer service phone

Phone: 1-888-891-7203 (Monday-Friday, 8:00 AM-4:30 PM Central Time)

When you call, have your account email address and membership renewal date ready. Be prepared to speak to a representative and clearly state that you want to cancel your membership.

Mailing address for cancellation requests

For registered mail or formal cancellation requests, Craftsy's corporate mailing address may be listed in your account settings or in the Terms of Service. If you cannot find it, call customer service at the number above and ask for the official billing or legal mailing address. Alternatively, visit Stopee.com for the most current address, as companies sometimes change their business addresses.

When you mail a certified cancellation letter, address it to "Craftsy Billing" or "Craftsy Customer Service" and include your name, email, and membership account number (if known) in the letter itself.

Regulatory escalation contacts

If Craftsy refuses to honor your cancellation or honor a refund, file complaints with:

• Federal Trade Commission: reportfraud.ftc.gov (online complaint portal; free)
• Your state attorney general: Search "[state name] attorney general consumer complaints"
• Consumer Financial Protection Bureau: consumerfinance.gov (for credit card or bank-related disputes)

Summary: taking control of your craftsy cancellation

Craftsy's promotional pricing and automatic renewal model can trap you into unexpected annual charges if you do not act. The good news is that federal law is on your side. The FTC Negative Option Rule requires Craftsy to make cancellation easy and to honor your cancellation promptly. Your job is to create a clear, documented record of your request and then monitor your bank account to ensure the company follows through.

Start by choosing your cancellation method: online is fastest, phone gives you a human confirmation, and certified mail creates the strongest legal evidence. Submit your cancellation at least 10 days before your renewal date so you have time to follow up if something goes wrong. Save every confirmation-screenshot, email, confirmation number, certified mail receipt-in a folder you can easily find. Then set a calendar reminder for your renewal date and check your bank account every few days. If a charge appears, dispute it immediately with your payment processor and reference your cancellation proof.

If Craftsy resists, use the regulatory tools at your disposal: the FTC complaint system, your state attorney general, and the CFPB are all free and powerful. Companies take these complaints seriously because they become part of an official record.

Stopee has helped thousands of consumers cancel unwanted subscriptions, and we know that the combination of clear documentation, active monitoring, and willingness to escalate works. You have the law and the tools on your side. Follow the steps in this guide, save your proof, and do not let an automatic renewal charge surprise you again. For more cancellation guides, support, and consumer advocacy, visit Stopee.com today.