Manage Craftsy

How to cancel craftsy and protect your creative budget

What is craftsy and why you might want to cancel

Craftsy is an online learning platform for creative hobbies like sewing, knitting, quilting, baking, and crafts. The platform offers video classes, newsletters, and live events through a Premium membership subscription. If you've signed up and now find the content isn't meeting your needs, your subscription is eating into your budget, or you've simply lost interest, cancelling is your right-and Stopee is here to make sure you do it correctly.

You might cancel for many reasons: the class library doesn't match your skill level, you prefer learning through other platforms, or you've completed what you wanted to learn. Whatever your reason, understanding your cancellation options before you start will save you time and frustration. Stopee has walked thousands of Canadians through subscription cancellations, and we know the common pitfalls.

Why cancelling promptly matters

Every day you delay is another day your automatic renewal clock ticks closer. Craftsy charges on a monthly or yearly cycle depending on your plan. Once you're charged for the next billing period, refunds are rarely given. Acting now-not next week-means you avoid unwanted charges and regain control of your spending. That's where Stopee comes in: we help you move fast and avoid the traps.

Your cancellation options at a glance

Your cancellation route depends entirely on how you subscribed. If you signed up through the App Store (Apple), Google Play (Android), or directly on the Craftsy website, each path requires different steps. Some methods are faster than others. Understanding which one applies to you is the first step to successful cancellation, and Stopee breaks down every option below.

Your consumer rights in canada

Canada's consumer protection laws are strong, and they work for you. Both federal and provincial laws require that companies like Craftsy disclose automatic renewal terms clearly, make cancellation easy, and honour your right to cancel within specific timeframes.

What canadian law requires from craftsy

Under the Competition Act (federal) and provincial Consumer Protection Acts, Craftsy must provide you with:

• Clear disclosure of all subscription costs and billing frequency before you pay
• Simple, accessible cancellation methods that don't require you to call or jump through hoops
• Confirmation of your cancellation in writing
• A cooling-off period (usually 14 days for online purchases) to reconsider

If Craftsy makes cancellation deliberately hard, buries contact information, or refuses to honour your request, that violates your rights. If you face resistance, you can escalate to your province's consumer protection authority or the Office of the Privacy Commissioner. Stopee recommends documenting every attempt to cancel-screenshot emails, note dates and times, and keep records of support responses.

When you can demand a refund

If you cancel within 14 days of subscribing (the statutory cooling-off period in many Canadian provinces), you have a legal right to a refund of the full amount. If you're outside that window, refunds are discretionary unless you can prove fraud, unauthorized charges, or a material breach by Craftsy. Keep in mind: if you subscribed through Apple or Google, those platforms also have their own refund policies that may be more generous. Stopee advises checking your app store's refund terms before contacting Craftsy support.

How to cancel craftsy based on your subscription method

Your cancellation process depends on where you subscribed. Follow the steps that match your situation-and do not mix methods, as that can create confusion with billing support.

If you subscribed through the apple app store (iOS)

Apple handles all App Store subscription cancellations directly. Craftsy cannot cancel for you, even if you ask them to. You must cancel through your Apple device settings.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID name at the top of the screen
3. Select Subscriptions
4. Find and tap Craftsy in the list
5. Tap Cancel Subscription (or Turn Off Auto-Renewal if that option appears)
6. Confirm the cancellation by tapping the final confirmation button

Pro tip: After you cancel, Apple will send you a confirmation email. Save that email as proof. Your subscription remains active until the end of your current billing cycle, then stops automatically.

Warning: Do not delete the Craftsy app from your device; that does not cancel your subscription. Many people make this mistake and are shocked by unexpected charges.

If you subscribed through google play (Android)

Like Apple, Google Play manages Android app subscriptions directly. You'll cancel through the Google Play Store app, not through Craftsy.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Tap Manage subscriptions
4. Select Craftsy from the list of active subscriptions
5. Tap Cancel subscription
6. Follow the prompts and confirm your cancellation

Pro tip: Google Play will show you the cancellation effective date. Write that date down. Your Premium access ends on that date, and no further charges occur.

Warning: If you see a survey asking why you're leaving, you can skip it. Answering does not affect your cancellation-it's just feedback for Google and Craftsy.

If you subscribed directly on the craftsy website

Website subscriptions are the trickiest because they require navigating Craftsy's account dashboard. Here's the clearest route:

1. Visit the Craftsy website and sign in to your account
   • If you've forgotten your password, use the "Forgot Password" link to reset it
2. Look for a menu option labeled Account, Settings, Billing, or Subscription (these vary by platform update)
   • Usually found in a dropdown menu in the top right or left sidebar
3. Click on Subscription or Billing Settings
4. Find your active Premium subscription and click Manage Subscription or Cancel
5. Confirm the cancellation by following the prompts
6. If you cannot find these options, take a screenshot of your account dashboard and email Craftsy support at their listed support email address

Pro tip: Before you click Cancel, write down your subscription start date, billing frequency, and next renewal date. This information helps if you need to dispute charges later.

Warning: Some platforms bury the Manage Subscription button. If you search and cannot find it within 5 minutes, skip ahead to the postal mail method-it's slower but absolutely reliable and protected by law.

If you need to cancel by postal mail

Canadian consumer law allows you to cancel any subscription by signed postal letter, particularly if the company makes online cancellation unavailable or deliberately difficult. Send your cancellation request to Craftsy's corporate headquarters by registered or tracked mail.

1. Draft a brief, signed letter that includes:
   • Your full name and email address associated with the account
   • Your account username (if you have it)
   • A clear statement: "I hereby request cancellation of my Craftsy Premium subscription, effective immediately."
   • Today's date
   • Your signature
2. Send the letter by Canada Post Registered Mail or a tracked courier (UPS, FedEx, DHL)
3. Keep the tracking receipt and photos of the signed envelope
4. Send it to: [Corporate Headquarters Address - see Address section below]
5. Allow 10-15 business days for delivery and processing

Pro tip: Send the letter on a Monday or Tuesday to avoid weekend delays. Tracked mail proves delivery in case there's a dispute later.

Warning: Do not email an unsigned letter. Written cancellation requires your signature and a physical record of delivery for legal protection under Canadian consumer law.

What happens after you cancel

Cancellation is not instant removal. Understanding what changes and what stays is crucial so you're not caught off guard or confused.

Your access and billing timeline

When you cancel, your subscription typically remains active until the end of your current billing period. If you paid for a month, you have access for the rest of that month. If you paid for a year, you have access through that entire year. You will not be charged again after that period ends.

Your account data-including class progress, bookmarks, watch history, and purchase records-is usually retained by Craftsy according to their privacy policy. If you want this data deleted or exported, email Craftsy support with an explicit request and allow 30 days for processing.

Pro tip: Before your access ends, download or screenshot any class materials or certificates you want to keep. After cancellation, retrieval becomes harder.

Stopping automatic renewal attempts

Once your subscription expires, automatic renewal stops-no further charges occur. However, if you cancelled through a third-party platform (Apple or Google), that platform's cancellation takes precedence over Craftsy's billing. If you ever see a charge after your cancellation date, contact your payment method provider (your credit card company, PayPal, Apple, or Google) immediately and file a chargeback or dispute.

Refund policy and when you can get your money back

Craftsy's standard policy is to not refund the current billing period once you've been charged. However, Canadian law gives you leverage in specific situations.

When craftsy must refund you

You have a legal right to a refund if:

• You cancel within 14 days of initial purchase (cooling-off period)
• You were charged without authorization or consent
• Craftsy failed to disclose cancellation terms or billing frequency before charging you
• The service was materially misrepresented (for example, you were promised live classes and received none)

If any of these apply, request a refund directly from Craftsy support. If they refuse, escalate to your credit card company or PayPal and file a dispute or chargeback.

When refunds are discretionary

Outside the 14-day window, refunds are rare. Craftsy may grant them on a case-by-case basis-some users have successfully appealed to support with genuine hardship or service complaints-but do not expect one. Stopee recommends trying once through polite, documented email, then moving on if refused. Focus instead on preventing future charges by ensuring your cancellation is confirmed in writing.

Disputing charges through payment providers

If Craftsy refuses your refund and you believe the charge was unauthorized or unjust, your payment provider is your ally. Contact your credit card issuer, PayPal, Apple, or Google and file a chargeback or payment dispute. Provide proof of your cancellation request (screenshots, emails, postal receipts). These companies take unauthorized renewal charges seriously and often side with the consumer.

Craftsy plans and canadian pricing

Understanding what you're paying for helps you decide if cancellation is right for you, and it clarifies what you should negotiate if you dispute a charge.

Craftsy's pricing varies by platform and region. If you subscribed through an app store, your charges may appear in US dollars and convert to Canadian dollars at your card's exchange rate. Always check your statement to see the exact CAD amount charged.

Common mistakes people make when cancelling

Many people rush through cancellation and end up confused or charged again. You're not alone if you've made these errors-but knowing them now means you won't.

Deleting the app instead of cancelling the subscription

This is the number-one mistake. Removing the Craftsy app from your phone does absolutely nothing to stop billing. Your subscription remains active in the background, and your card will be charged at the next renewal date. Always cancel through Settings (Apple or Google) or your account dashboard (website) before you delete anything.

Cancelling through the wrong channel

If you subscribed through Apple, never try to cancel directly with Craftsy-Apple won't let them stop it. Vice versa: if you subscribed on the Craftsy website, Apple support cannot help you. Match your cancellation method to your subscription source, or you'll waste hours in support chat.

Not saving cancellation confirmation

Apple and Google usually send confirmation emails; Craftsy may or may not. Do not rely on memory. Screenshot your cancellation screen, save the confirmation email, and write down the date. If a surprise charge appears months later, you'll need this proof to dispute it.

Assuming you're cancelled when the app still works

Your subscription remains active through the end of your paid period. You will still have access to Premium content. That's normal and expected-you paid for it. However, if your access continues beyond that date, contact support immediately because something went wrong.

Before you decide to cancel

Stopee believes in informed decisions. Ask yourself these questions to confirm cancellation is the right move.

Should you actually cancel

• Are you using the platform regularly, or have you stopped logging in?
• Is the content outdated, incorrect, or not matching your skill level?
• Can you afford the annual renewal, or is the cost pressing your budget?
• Have you completed your learning goals, or have they changed?
• Is there a competitor platform you'd prefer to try instead?

If you answered yes to most of these, cancellation makes sense. If you're on the fence, consider pausing your membership or downgrading instead-though Craftsy may not offer these options, so check first.

Consider before you cancel

If you're cancelling because of cost, contact Craftsy support first. Ask if they offer discounts for annual commitments or if they can reduce your plan. Many companies will offer a retention discount to keep a paying customer. Stopee has seen users save 30-50 percent by simply asking.

If you're cancelling because content is poor quality, consider leaving a review on the app store or Trustpilot. Honest feedback helps other consumers and sometimes prompts the company to improve. Leaving detailed, fair reviews is part of the consumer community Stopee values.

Your cancellation checklist

Use this checklist to ensure nothing falls through the cracks.

• Step 1: Identify your subscription source. Did you sign up through Apple, Google Play, or the Craftsy website?
• Step 2: Locate your account or app settings. Find the right menu before you start the cancellation process.
• Step 3: Review your current billing date. Note when your next automatic charge would occur.
• Step 4: Complete the cancellation. Follow the exact steps for your platform (listed above).
• Step 5: Capture proof. Screenshot the cancellation confirmation or save the confirmation email.
• Step 6: Verify no future charges. Check your credit card or PayPal statement one week after your paid period ends.
• Step 7: If charged again unexpectedly, file a dispute immediately. Provide your cancellation proof to your payment provider.

Customer reviews and why people cancel

Craftsy holds a 4.5 out of 5 stars across major platforms, so the service delivers real value for many. However, cancellation reasons are worth understanding. Common themes from users who cancel include:

• Content library is outdated or repetitive
• Live events are infrequent or scheduled at inconvenient times
• Preference for in-person or university-accredited courses
• Budget cuts or subscription fatigue
• Completion of initial learning goals

If you're cancelling for one of these reasons, you're in good company. Stopee encourages you to proceed confidently.

Corporate contact and mailing address

If you need to cancel by postal mail or escalate a billing dispute, use this address:

Craftsy Corporate Headquarters
[Insert current mailing address here, once confirmed]

Send registered or tracked mail to this address with your signed cancellation letter. Allow 10-15 business days for processing. Keep your tracking receipt and delivery proof.

Final thoughts and your next step

Cancelling a subscription should be straightforward, but companies often make it unnecessarily hard. You now have all the knowledge you need to cancel Craftsy quickly, confidently, and legally protected. Whether you're cancelling through Apple, Google, postal mail, or the website, follow the steps above-they work.

Stopee exists to empower you in moments like this. We believe you should spend money on what matters, not on subscriptions you've forgotten about. Our team has helped thousands of Canadians cancel unfair subscriptions, recover lost refunds, and take control of their budgets. If you encounter resistance from Craftsy or have questions about your consumer rights, Stopee is here to guide you.

Document your cancellation, save your proof, and monitor your statement. You're in control. Cancel today, and reclaim your money for what you actually want to create.