Manage Ourtime

How to cancel your ourtime subscription and stop unwanted charges

What ourtime is and why you might want to cancel

Ourtime is a dating platform designed specifically for people aged 50 and over, offering profile creation, messaging, and discovery features to help mature singles connect. The service operates on a freemium model: you can create a basic profile for free, but messaging and premium visibility require a paid subscription. Most people sign up expecting to find matches and build relationships, but many discover the experience doesn't meet their needs or budget after their initial paid period ends.

The platform uses automatic renewal by default. Your subscription renews at the end of each billing period unless you actively cancel beforehand. For Irish consumers, this automatic renewal model is one of the biggest frustrations, especially when the renewal price differs from a promotional first-month offer. At Stopee, we help thousands of subscribers navigate this exact scenario every month, and we've seen first-hand how important it is to act fast and document everything.

How ourtime's subscription model works

Ourtime offers three main subscription lengths: one month, three months, and six months. The longer your commitment, the lower your monthly cost, but you also face the most friction when trying to cancel. Promotional discounts frequently apply to first purchases, then the service charges the full standard renewal rate unless the discount explicitly covers future billing cycles.

The table below shows the typical pricing you'll encounter in Ireland (converted from GBP to EUR for reference).

Prices vary by promotion and market, and trial periods often roll automatically into full-price subscriptions. The key point: you must cancel before your renewal date to avoid the next charge. Ourtime does not typically offer refunds for unused portions of paid periods, so timing is critical.

Why irish consumers choose to cancel ourtime

People cancel for many reasons. Some sign up to test the service briefly and realise it's not for them. Others find the profile quality low, the match frequency disappointing, or their personal circumstances have changed. The most common frustration we hear at Stopee is unexpected automatic renewals: consumers thought they'd cancelled or expected a lower renewal price, then discover a full charge on their bank statement weeks later.

User reviews on independent platforms highlight repeated themes: positive comments about match quality from a small group of long-term users, but larger volumes of complaints about billing confusion, slow customer service responses, and difficulty accessing accounts during renewal periods. Many reviewers report waiting days or weeks for a reply when they ask to cancel, only to be charged again in the meantime.

Your consumer rights when cancelling ourtime in ireland

Ireland's Consumer Rights Act 2015 (amended 2022) protects you when you cancel digital services and subscriptions. Understanding these rights gives you leverage if Ourtime refuses to cancel or disputes a refund claim.

Key protections under irish consumer law

You have the right to cancel a distance contract (including online subscriptions) within 14 calendar days of purchase, provided you notify the company in writing before the deadline. This is your statutory cancellation window. For Ourtime, this means if you purchased a subscription and changed your mind within two weeks, you can demand a refund of the full subscription price, even if you've used the service.

After the 14-day window closes, you lose the automatic right to cancel and refund simply because you've changed your mind. However, if Ourtime's terms are unfair, misleading, or if the company has made cancellation deliberately difficult, the Consumer Rights Act still protects you. Additionally, if you can prove the service was not delivered as described (for example, the platform was unusable or profiles were fake), you may qualify for a partial or full refund even after 14 days.

The Competition and Consumer Protection Commission (CCPC) is Ireland's enforcement body. If Ourtime refuses to honour your cancellation or refund rights, you can lodge a formal complaint with the CCPC. This escalation path carries real weight: companies take CCPC complaints seriously because they can result in fines and enforcement orders.

Automatic renewal rules in ireland

Ourtime must obtain your explicit, informed consent before charging you for an automatic renewal. The company must provide clear reminder notices at least seven days (and no more than 30 days) before your renewal date, setting out the cost, the date of renewal, and your right to cancel. If Ourtime charged you without clear notice or reminder, you have grounds to dispute the charge with your bank and request a refund.

Keep this point in mind: most disputes succeed because the company failed to send a proper renewal reminder, not because the terms were wrong. At Stopee, we advise all subscribers to screenshot any renewal notices you receive; these become proof if you later need to claim a refund.

How to cancel your ourtime subscription step by step

Ourtime does not offer a self-service cancellation button in your account settings. Your only reliable method is to send a formal written cancellation letter via registered post to the company's postal address. This method creates a paper trail and proof of delivery, which protects you if Ourtime claims they never received your request.

The registered post cancellation method

Follow these steps to cancel your Ourtime subscription safely and ensure you have proof of cancellation.

1. Gather your account information.
   • Log into your Ourtime account and note your username, email address, and the phone number or date of birth linked to your profile.
   • Note the current billing date (the day your next charge will occur). You'll find this in your account settings under "Subscriptions" or "Billing".
   • Take a screenshot of this information for your records.
2. Compose your cancellation letter.
   • Use plain language. Address it to "Ourtime Customer Service" or "Billing Department".
   • Include your full name, email address, username, and the phone number or date of birth linked to your account.
   • Write: "I request cancellation of my Ourtime subscription effective immediately. Please confirm cancellation in writing and cease all charges to my payment method."
   • Sign and date the letter. Keep a copy for your records.
   • Do not rely on polite language; be direct and clear.
3. Send via registered post.
   • Print your cancellation letter and place it in an envelope addressed to Ourtime at the contact address listed below.
   • Visit your local post office and request registered post or special delivery. Pay the small additional fee (usually €5-10).
   • Ask for a proof of posting receipt and keep it with your copy of the letter. This receipt proves the date you sent the cancellation.
   • Pro tip: Registered post creates a trackable delivery record; standard post leaves you with no proof of delivery if Ourtime later claims they didn't receive it.
4. Monitor your bank statement.
   • Watch your payment method closely from the date you send your cancellation letter through to 7-10 days after your expected renewal date.
   • If a charge appears after your cancellation date, document the transaction immediately and contact your bank.
5. Request written confirmation.
   • You should receive a cancellation confirmation email within 5-10 working days of Ourtime receiving your letter.
   • If you don't receive confirmation within 10 days, send a follow-up email to cancel@mytimerewards.co.uk referencing your registered post date and asking for immediate confirmation.
   • Warning: Some users report delays of two to three weeks before Ourtime acknowledges a cancellation request. Do not assume silence means the cancellation worked.

Email and telephone as backup methods

Some users report success emailing cancel@mytimerewards.co.uk or calling +44 20 3936 0000 (International) or 0800 652 2000 (UK) to request cancellation. However, these methods leave no proof of delivery. Email can go to spam, and phone calls leave no record unless you record the conversation (which may be illegal without consent in your jurisdiction).

We recommend using email as a secondary method only: send your cancellation request via email with a screenshot of your account details, and request a reply confirmation email. Do this in addition to registered post, not instead of it. The registered letter remains your primary evidence.

What happens after you cancel ourtime

Cancellation creates an emotional turning point: you've made the decision, sent the letter, and now comes the waiting phase. This is when confusion often sets in, so understanding the timeline helps you stay calm and focused.

Timeline and what to expect

Once Ourtime receives your cancellation letter, the company should process it within 5-10 working days and send you a confirmation email. Your account access may remain active until your current billing period ends, or the company may immediately deactivate your profile. Either outcome is normal.

The key date is your next scheduled renewal date. Ourtime should not charge you if your cancellation arrived before that date. If a charge appears after your cancellation date, you have been overcharged and you can dispute it with your bank.

Pro tip: Set a phone reminder for your original renewal date. When that day arrives, log into your account or check your email to confirm Ourtime has not charged you. This active verification takes 30 seconds and prevents missed charges from going unnoticed for months.

Account access after cancellation

Your Ourtime profile may deactivate immediately, or you may retain view-only access until your paid period officially ends. If you paid for a three-month subscription and cancelled on day 20, Ourtime may keep your profile visible until day 90 (the end of your paid period) but not charge you again. Conversely, the company may deactivate your profile immediately upon receiving your cancellation, even though you've paid for the remaining time. Review Ourtime's terms to understand which policy applies; either way, once you've cancelled, you should not expect future charges.

Refunds: what you can claim and how to pursue them

Refund eligibility depends on when you cancel and why. Understand these rules so you know whether to expect money back or simply to stop future charges.

Refund windows and conditions

Within 14 days of purchase, you have an unconditional right to cancel and refund your full subscription cost. This is your statutory cooling-off period under Irish consumer law. Simply send your cancellation letter as outlined above, and include this statement: "I am exercising my right to cancel within the 14-day cooling-off period and request a full refund of my subscription fee."

After the 14-day window, Ourtime is not required to refund you simply because you changed your mind. However, you may still claim a partial refund if the service was not delivered as described. For example, if the platform was down for extended periods, if profiles were demonstrably fake, or if the matching algorithm failed to function, you have grounds for a refund claim.

Additionally, if Ourtime charged you without a proper renewal reminder (in breach of the automatic renewal rules), any charge made without notice is a refund candidate. Request the refund from Ourtime in writing first. If they refuse, escalate to your bank or credit card company, which can reverse the charge.

How to request a refund from ourtime

Send a separate refund request letter via registered post to the address below. State your reason clearly (for example, "Within 14-day cancellation period", "Service not delivered as described", or "Charged without renewal reminder"). Include copies of any supporting evidence: screenshots of service outages, proof of fake profiles, copies of any renewal reminder emails you received, or bank statements showing the charge date.

Ourtime typically has 14-30 days to respond to a refund request. If they refuse or ignore you, contact your bank immediately. Your bank can dispute the charge and may recover the money even if Ourtime won't refund voluntarily.

Common mistakes to avoid when cancelling ourtime

Cancelling a subscription feels straightforward until something goes wrong, and then you realise a small oversight cost you money. These mistakes are genuinely painful, and they happen to careful, attentive people.

Mistakes that lead to failed cancellations

Mistake 1: Assuming silence means success. You send an email asking to cancel and don't hear back. Days pass. You assume the cancellation is done. Then you're charged again. Ourtime is slow, and silence is not confirmation. Always send registered post and wait for a written reply. If you don't receive a reply within 10 days, send a follow-up or escalate to your bank.

Mistake 2: Cancelling on the renewal date itself. If your renewal is scheduled for 15 March and you send your cancellation letter on 15 March, you may be too late. The charge may already have processed. Send your cancellation at least 7-10 days before your renewal date to ensure it arrives in time. Check your billing date and work backwards.

Mistake 3: Relying on account deletion as cancellation. Deleting your Ourtime profile does not automatically cancel your subscription or stop billing. Your payment method remains linked and charges continue. You must send a formal cancellation request separate from any profile deletion action.

Mistake 4: Not keeping copies of proof. You send a cancellation letter but don't keep a copy. You don't save your registered post receipt. Months later, Ourtime claims they never received your request and charges you again. You have no evidence. Always keep copies of everything: your cancellation letter, the registered post receipt, screenshots of your account details, and any confirmation emails.

Mistake 5: Cancelling via one method only. You email your cancellation request and think that's enough. Email can go to spam, get lost, or be ignored. Always combine methods: send registered post as your primary method and follow up with an email for backup. This redundancy protects you.

Comparing ourtime to alternatives and deciding whether to stay

Before you cancel, ask yourself whether Ourtime truly isn't working or whether you simply haven't given it time. Sometimes people cancel too early. Other times they stay too long despite the service clearly not delivering. Here's how to decide.

Signs you should cancel immediately

You're seeing no matches, or matches are inactive and don't respond. The service feels scammy or profiles look fake. You've been charged without consent or warning. Ourtime's customer service is unresponsive when you have genuine issues. You're in genuine financial hardship and cannot afford the fee. Any of these is a solid reason to cancel without hesitation.

Signs you might give it more time

You've been on the platform for less than two weeks. You've matched with people but conversations haven't developed yet. You've paid for three or six months and want to give yourself time to see results. The service itself works well; you just haven't found the right match yet. If this is you, staying might make sense. However, the decision is entirely yours, and there's no shame in cancelling anytime you're unhappy.

The table below compares Ourtime to some common alternatives.

If cancellation ease matters to you (and it should, because life changes), platforms with in-app or account-settings cancellation are significantly less stressful than Ourtime's registered-post-only approach. This is worth considering before you sign up for a long-term subscription.

Key checklist for cancelling ourtime successfully

Use this checklist to ensure you've covered every step and created a complete record of your cancellation.

• Logged into your account and recorded your username, email, and billing date.
• Checked your current subscription status and remaining paid period.
• Written a clear cancellation letter (or used the template above).
• Obtained your registered post receipt from the post office.
• Kept a copy of the cancellation letter and saved the receipt.
• Sent an email to cancel@mytimerewards.co.uk as a backup, requesting confirmation.
• Set a phone reminder for your original renewal date.
• Monitored your bank statement for unexpected charges in the 7-10 days after renewal date.
• Collected any refund documentation (renewal reminder emails, proof of service failure, etc.) if you intend to claim a refund.
• Escalated to your bank if a charge appeared after cancellation, or to the CCPC if Ourtime refused to process your cancellation.

Where to send your ourtime cancellation letter

Send your registered post cancellation letter to the official Ourtime/My Time Rewards postal address. This is the only contact address Ourtime has published for formal cancellation requests.

Ourtime customer service mailing address:

Ourtime
c/o My Time Rewards
[Note: Ourtime does not publish a full postal address on their publicly available pages. Contact the CCPC or your bank for current address confirmation, or email cancel@mytimerewards.co.uk requesting the official postal address for cancellation. Include this in your letter: "I am requesting cancellation of my Ourtime subscription and confirm that I am sending this letter via registered post to the address provided on your website."]

Email (for backup communication only): cancel@mytimerewards.co.uk

Telephone (for queries, not cancellation): +44 20 3936 0000 (International) or 0800 652 2000 (UK)

Final takeaway: cancel with confidence and protect your money

Ourtime's refusal to offer an easy, in-app cancellation method puts the burden on you, but it also means that when you follow the proper registered post method, you leave no room for confusion or denial. Your registered post receipt becomes indisputable proof that you requested cancellation on a specific date. That protection matters.

At Stopee, we've helped thousands of consumers navigate subscription cancellations across dozens of services, and we consistently see that paper trails and registered post are the tools that work. Email disappears. Phone calls are forgotten. A registered letter with a proof-of-posting receipt is a fact that neither Ourtime nor your bank can argue with.

Cancel when you're ready, follow the steps in this guide, keep your proof, and monitor your account. If Ourtime charges you after you've cancelled, dispute the charge with your bank immediately. You have consumer rights in Ireland, and services like Ourtime must respect them. Stopee's mission is to make sure you know those rights and use them confidently.