Manage OurTime

How to cancel OurTime and stop recurring charges in 2024

Understanding OurTime before you cancel

OurTime is a subscription dating platform designed for single adults over 50, owned and operated by Match Group. The service operates on a prepaid membership model with automatic renewal features, which means you pay upfront for your chosen term and your account renews unless you actively cancel. Understanding how OurTime bills and what cancellation actually means will save you frustration and protect your wallet.

What OurTime charges you and why

OurTime offers tiered membership packages billed in advance for 1-month, 3-month, 6-month, and 12-month terms. The longer your commitment, the lower your effective monthly cost. You receive a single charge at signup for the entire prepaid period, not monthly installments. This structure is important: you cannot simply "pause" for a month; you either remain a paying subscriber or cancel entirely.

The service includes optional add-ons like profile boosts and message unlocking, which are typically billed separately and marked as non-refundable. Stopee has seen countless consumers surprised by these secondary charges appearing weeks after signup.

Promotional pricing is common, so your actual charge may differ. The table above reflects standard non-promotional rates gathered from multiple consumer sources and OurTime's help documentation.

Why consumers cancel OurTime

You might cancel OurTime for several legitimate reasons: you met someone and no longer need the service, you want to explore other dating platforms, the cost is higher than expected, or you simply changed your mind. Whatever your reason, you have the right to stop paying.

The frustration many consumers report is that OurTime's renewal process is designed to keep charging you automatically. Without an explicit cancellation, your account renews at the end of each term. Stopee advises treating cancellation as urgent: the sooner you request it, the sooner you protect yourself from unwanted charges.

Your legal rights when cancelling OurTime

Federal law protects your right to cancel subscription services in the United States, and understanding these protections puts power back in your hands.

What the federal trade commission act requires

Under the Negative Option Rule (part of the FTC Act), subscription services like OurTime must clearly disclose their terms, including the renewal date and how to cancel. Most importantly, they must honor your cancellation request promptly. If you cancel before your renewal date, you should not be charged again. If you are charged after cancellation, you have grounds for a refund under federal law.

The FTC requires that OurTime make cancellation "as easy as signup." In practice, this means you have a legal right to cancel by a simple, direct method-whether online, by phone, or by written request. Stopee has helped thousands of consumers leverage this rule to recover unauthorized charges.

State consumer protection laws in your favor

Many states have passed stronger consumer protection laws than federal requirements. For example, California's Consumer Legal Remedies Act and New York's General Business Law both offer additional protections. If OurTime refuses to cancel or continues billing you, your state attorney general's consumer protection division can investigate and force compliance. Document everything so you can file a complaint if needed.

How to cancel OurTime: step-by-step methods

Stopee recommends a prioritized approach to cancellation, starting with the easiest online method and escalating to written notice if necessary.

Method 1: cancel through the OurTime website or app (fastest option)

Your first step should always be attempting cancellation through OurTime's digital interface, as this creates an immediate digital record.

1. Log into your OurTime account on the website or mobile app using your email and password.
2. Navigate to your account settings or subscription management section (usually labeled "Account," "Settings," or "Membership").
3. Look for an option labeled "Cancel Subscription," "Manage Subscription," or "Billing."
   • If you cannot find this option, search the help section for "how to cancel" or look for a "Contact Support" link.
4. Click the cancellation option and follow the prompts, which may ask why you are leaving (optional to answer).
5. You will likely see a final warning about losing access; confirm your cancellation choice.
6. Wait for an on-screen confirmation message and a confirmation email to your registered address.
   • Warning: Do not assume cancellation is complete until you receive a confirmation email. Screenshot or forward this email to yourself as proof.

Pro tip: If the app or website is not working, try using a different browser or clearing your cache. OurTime's cancellation portal occasionally experiences technical glitches.

Method 2: cancel by phone (if you need immediate confirmation)

If you prefer to speak with someone or if the website method fails, calling customer service creates a direct record.

1. Find OurTime's customer service phone number on their website or your confirmation email.
2. Call during business hours and have your account email address and membership plan details ready.
3. Tell the representative you want to cancel your subscription immediately and request a cancellation confirmation number.
   • Write down the representative's name, the date, and the confirmation number.
4. Ask the representative to email you a cancellation confirmation and note that you will follow up in writing if you do not receive it within 24 hours.
5. End the call and wait for the confirmation email.

Warning: Representatives may offer discounts or free trial extensions to convince you to stay. Politely decline and reiterate that you want to cancel. These offers often come with hidden strings.

Method 3: cancel by registered mail (strongest legal protection)

If the online or phone methods fail, or if you want the strongest possible proof of cancellation, send a registered letter to Match Group's legal address. This creates an official, timestamped record that courts and regulators recognize.

1. Gather your account information: your registered email, account number (if you have it), and full name on the account.
2. Write a cancellation letter that includes:
   • Your full name and account email address
   • A clear statement: "I request immediate cancellation of my OurTime subscription effective today."
   • Your membership plan type and original signup date if you know it
   • The date you are sending the letter
   • Your signature
3. Send the letter via USPS Certified Mail with Return Receipt to:
   • Match Group Legal Department
     8750 North Central Expressway
     Dallas, TX 75231
     United States
4. Keep the certified mail receipt and tracking number in a safe place.
5. When the Return Receipt arrives, file it with your cancellation letter copy as proof OurTime received your notice.

Pro tip: Send your letter at least 5 business days before your renewal date to ensure it reaches them before your next charge. If your renewal date is sooner, use Method 1 or 2 first while simultaneously sending the registered letter as backup.

What happens after you cancel OurTime

Cancellation changes your account status, but understanding what comes next helps you avoid surprise charges and protects your account access during the transition.

Immediate effects on your account

Once OurTime processes your cancellation, your account typically transitions to a "cancelled" status. You retain access to your profile and message history until your current paid period ends, then that access closes. You will not be charged again after your current term expires-assuming cancellation was processed correctly.

Some users report that OurTime immediately locks messaging or limits profile visibility post-cancellation. This is a common business practice and not illegal, though it can feel jarring. The key is that you should not be charged again.

Monitoring for unauthorized charges

After cancellation, monitor your credit card or bank account closely for the next 30-60 days. Check your statement on the date your current subscription term was set to renew. If you see an OurTime charge after your cancellation date, you have grounds for a refund.

Contact your bank or credit card issuer immediately and dispute the charge as unauthorized. Most card companies will reverse it within 5-10 business days. Then escalate the issue to Stopee or file a complaint with the Federal Trade Commission if OurTime does not refund you voluntarily.

Refunds and billing disputes

Your eligibility for a refund depends on when you cancel relative to your purchase and your state's laws.

When you can request a refund

If you cancel within the first 7-30 days of signup (depending on your state), you may have grounds for a full refund. Many states offer a "cooling-off" period during which you can cancel subscription contracts. California and New York offer longer windows than others.

If you cancel after your prepaid period begins, most companies (including OurTime) claim the unused portion is non-refundable. However, this policy is not airtight: if you can demonstrate a material breach (for example, OurTime banned your account without cause), you may force a refund through a chargeback or complaint.

Stopee recommends requesting a refund first by email to OurTime's customer service. Explain clearly why you are entitled to one (for example, "I cancelled within 14 days of signup and am entitled to a refund under California law"). If they refuse, file a chargeback with your payment provider.

How to request a refund from OurTime

Send an email to OurTime's support address (typically found in your confirmation email or on their website) with this subject line: "Refund Request for Account [Your Email]." Include your account details, cancellation date, and the reason you believe you are entitled to a refund. Be professional and cite the law if applicable.

OurTime has no legal obligation to refund the unused portion of a prepaid term once your access period has begun, but early cancellations within a cooling-off period are often refundable. Stopee has seen companies honor partial refunds when consumers provide clear, documented requests.

Common cancellation mistakes to avoid

Cancellation can feel overwhelming, and small missteps often cost you money or leave you still paying months later.

Mistake 1: assuming cancellation is complete without confirmation

Many consumers click "cancel" on the website, see a button disappear, and assume the job is done-then discover a charge on their next billing date. Never assume; always wait for a confirmation email. If you do not receive one within 24 hours, contact support directly.

Mistake 2: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, OurTime may still charge you because the renewal was already processing. Cancel at least 5-7 days before your renewal date to be safe. Check your account settings to find your exact renewal date before cancelling.

Mistake 3: deleting the app instead of cancelling the subscription

Deleting the OurTime app from your phone does not cancel your subscription. The charges continue. You must explicitly cancel the subscription through the website, phone, or mail-removing the app changes nothing on their billing system.

Mistake 4: not keeping proof of cancellation

If a dispute arises later, you need evidence. Screenshot your confirmation email, save the confirmation number, and keep your certified mail receipt. Consumer disputes without documentation almost always lose.

Cancellation checklist for OurTime

Use this checklist to ensure your cancellation is complete and bulletproof.

What consumers are saying about OurTime cancellations

Real consumer feedback reveals patterns that can guide your cancellation strategy. Reviews across multiple platforms show that OurTime's cancellation process is straightforward when users follow the online method but becomes frustrating when they skip steps or ignore confirmation timelines.

Positive reviews mention that cancelling through the website worked quickly and that confirmation emails arrived within hours. Negative reviews consistently cite missed renewal deadlines, ignored cancellation requests, and continued charges despite reported cancellations.

The common thread in negative experiences is lack of documentation. Consumers who kept proof of their cancellation request were able to dispute charges successfully; those without proof struggled to recover their money. This reinforces Stopee's core advice: document everything.

Comparing OurTime to similar dating platforms

If you are cancelling OurTime because of cost or features, you may want to understand how its cancellation process compares to competitors.

SilverSingles, a competitor also targeting over-50 users, offers a 14-day money-back guarantee and easier cancellation paths. If you are unhappy with OurTime, these alternatives may feel less restrictive. Stopee recommends comparing cancellation policies before signing up with any service, as this prevents future frustration.

Filing a complaint if OurTime will not cancel or refund

If OurTime ignores your cancellation request or refuses to refund unauthorized charges, you have regulatory remedies available.

Contact the federal trade commission

File a formal complaint with the FTC at reportfraud.ftc.gov. Explain your situation, include dates and cancellation proof, and detail any unauthorized charges. The FTC investigates subscription abuse complaints and can force refunds and policy changes. Stopee has seen countless consumers recover money through FTC complaints after direct requests were ignored.

Report to your state attorney general

Your state's consumer protection office can investigate OurTime for deceptive practices or refusal to honor cancellations. Search "[Your State] Attorney General Consumer Complaint" online and file through their portal. Include all documentation: cancellation confirmations, screenshots, email chains, and bank statements showing unauthorized charges.

Dispute the charge with your bank or credit card

If OurTime continues charging you after cancellation, contact your bank or credit card issuer and open a chargeback dispute. You are disputing an unauthorized transaction. The bank will freeze the charge (usually within 5 days), investigate, and likely reverse it. OurTime will then owe you the refund.

Where to send your OurTime cancellation notice

If you need to send a written cancellation via registered mail, use the official Match Group address below. Match Group owns and operates OurTime.

Match Group, Inc.
Legal Department
8750 North Central Expressway
Dallas, TX 75231
United States

Send your letter via USPS Certified Mail with Return Receipt requested. Keep your tracking number and receipt. When the Return Receipt returns to you, file it with a copy of your cancellation letter.

Your path to cancellation starts now

Cancelling OurTime is straightforward when you follow the right process: attempt online cancellation first, confirm receipt of a confirmation email, and monitor your account for 30 days post-cancellation. If anything goes wrong, escalate to phone support or registered mail, and document every step.

You have the legal right to cancel any subscription. OurTime's automatic renewal cannot trap you if you take action. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following exactly this playbook. Your next step is logging into your account, finding your renewal date, and submitting your cancellation request today. The sooner you act, the sooner you stop paying.