Manage Ourtime

How to cancel ourtime and stop automatic charges (Philippines guide)

What ourtime is and why filipinos use it

Ourtime is a dating platform built specifically for singles aged 50 and above. The service is operated by People Media, which is part of the Match Group ecosystem. If you are based in the Philippines and joined Ourtime, you likely signed up for its messaging features and profile visibility tools that help you connect with age-matched singles in your region and beyond.

The platform works like most mainstream dating sites: you create a profile, browse potential matches, and send messages to people who interest you. The catch is that meaningful features like unlimited messaging and advanced filters live behind a paid membership wall. Many Filipino users discover the recurring billing structure only after the next charge appears on their credit card statement, which is when cancellation becomes urgent.

How ourtime billing works

Ourtime operates on a paid subscription model with automatic renewal. When you sign up, the service charges your payment method (credit card, debit card, or mobile wallet) on a monthly cycle. This continues indefinitely until you manually cancel your subscription. The pricing in the Philippines typically ranges from around PHP 1,500 to PHP 2,000 per month for standard membership tiers, although exact amounts vary based on current promotions and exchange rates.

Ourtime's parent company and support structure

Because Ourtime is operated by People Media Inc., a subsidiary of Match Group, your account data and billing are managed through their U.S.-based infrastructure. The company maintains a help portal at help.ourtime.com and provides a U.S. toll-free number at 1-866-727-8920 for customer support. For Filipino users, support is primarily available in English, which can create friction if you need to dispute a charge or clarify a cancellation quickly.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. This law gives you the right to cancel any contract for goods or services and obliges merchants to honor cancellation requests without penalty. If Ourtime continues to charge you after you have cancelled, you have grounds to dispute the charge with your bank or credit card issuer and to escalate the complaint to the Department of Trade and Industry (DTI) if the company refuses to refund.

Pro tip: Keep every cancellation confirmation email, screenshot, and reference number. These documents are your proof under Philippine consumer law if you need to file a dispute or formal complaint. The DTI takes subscription cancellation violations seriously, especially when recurring charges persist after cancellation requests.

Methods to cancel ourtime

You have three main cancellation paths depending on how you originally paid for your Ourtime membership.

Cancel directly through the ourtime website

If you subscribed directly on the Ourtime website using your credit card or debit card, you cancel through your account dashboard. This is the fastest and most direct path because you avoid intermediaries like Apple or Google.

1. Log into your Ourtime account on the website (ourtime.com)
   • Use the email and password you registered with
   • If you have forgotten your password, use the password reset link on the login page
2. Click the profile icon in the upper-right corner of the screen
3. Select Manage subscription or Billing settings from the dropdown menu
4. Review your current plan, billing date, and renewal amount
5. Click Cancel subscription or Cancel membership
6. Answer any brief survey questions about why you are leaving (optional, but answering speeds up the process)
   • Typical options include "Too expensive", "Not enough matches", or "Not active enough"
7. Click Continue cancellation or Confirm cancellation
8. Save the confirmation page and take a screenshot showing the cancellation reference number and the date your subscription ends

Warning: Do not simply delete the Ourtime app from your phone or assume your subscription is cancelled. Removing the app does not cancel your membership; it only removes your access to it. Your billing will continue unless you follow the steps above.

Cancel through apple app store (if you subscribed via iPhone)

If you downloaded Ourtime on your iPhone and subscribed through the Apple App Store, your payment is managed by Apple, not directly by Ourtime. You must cancel through Apple's own subscription system.

1. Open the Settings app on your iPhone
2. Tap your Apple ID name at the top of the screen
3. Select Subscriptions
4. Find Ourtime in the list of active subscriptions
5. Tap Ourtime
6. Tap Cancel subscription
7. Confirm the cancellation when prompted
   • Apple will ask if you want to confirm; tap Confirm
8. Take a screenshot of the cancellation confirmation showing the date your subscription ends

Pro tip: Apple's cancellation is instant for future charges, but if you are within your billing cycle, you will retain access to Ourtime until the current subscription period ends. No refund is issued for the current cycle unless you request one within 14 days of the charge date.

Cancel through google play store (if you subscribed via android)

If you subscribed to Ourtime on an Android phone through Google Play, your billing is handled by Google, not Ourtime directly. You cancel through Google's subscription management.

1. Open the Google Play app on your Android device
2. Tap the profile icon in the upper-right corner
3. Select Manage subscriptions
4. Find and tap Ourtime in your active subscriptions list
5. Tap Cancel subscription
6. Select a reason for cancellation from the dropdown (optional but helpful)
7. Confirm the cancellation
   • Google will ask you to confirm; select Yes, cancel subscription
8. Capture a screenshot showing that your subscription is now marked as cancelled and the date access ends

Like Apple, Google Play will allow you to keep your Ourtime access through the end of your paid cycle. Future charges are blocked immediately, but the current billing period is not refunded unless you request a refund within 14 days.

Timeline and what happens after you cancel

Understanding the post-cancellation timeline prevents confusion and helps you catch billing errors early.

Immediately after cancellation

Once you submit your cancellation request, Ourtime (or Apple/Google) generates a confirmation. You will receive a confirmation number and a specific date when your subscription ends. Your access to paid features (unlimited messaging, advanced filters) may end immediately or at the end of your current billing cycle, depending on the platform and your plan terms.

Some users find that their profile remains visible for a short period after cancellation. This is normal and is typically how dating platforms handle grace periods. Your profile will eventually become hidden or deleted according to Ourtime's privacy policy, which states that account data is deleted after closure.

In the weeks following cancellation

Warning: Check your bank account or credit card statement 7 to 10 days after your intended cancellation date. Look for any new charges from Ourtime, People Media Inc., or the payment processor. If you subscribed through Apple or Google, verify that no new charges appear from those platforms either. Cancellations sometimes fail due to system delays, so monitoring your statement is critical for catching and disputing unauthorized charges early.

Pro tip: Set a phone reminder for the day after your subscription should have ended. This simple step has helped thousands of Stopee users catch billing errors before they escalate into larger refund disputes.

If charges continue after cancellation

If you are charged again after cancelling, act within 14 days under Philippine consumer protection law. Contact your bank or credit card issuer immediately and request a chargeback or dispute. Provide your cancellation confirmation number and screenshots as evidence. Simultaneously, email Ourtime support at the help portal (help.ourtime.com) with the subject line "Disputed charge after cancellation" and include your reference number, the charge date, and the amount.

If the company does not refund you within 30 days, file a formal complaint with the Department of Trade and Industry (DTI). The DTI has authority over subscription billing violations under the Consumer Act and can compel Ourtime to refund unauthorized charges.

Refunds and what you should expect

The refund landscape depends on when you cancel relative to your billing cycle.

Refunds if you cancel before the next charge

If you cancel before your renewal date arrives, you will not be charged again. You also will not receive a refund for the current billing cycle because you have already received access to the service for that period. This is standard across the industry and is permitted under Philippine consumer law.

Refunds if you cancel after an unwanted charge

If you discover a charge you did not authorize or you cancelled but were still charged, you have the right to request a refund. The Consumer Act of the Philippines gives you 14 days from the charge date to dispute it. Here is how to pursue a refund:

1. Contact your payment provider (your bank, credit card issuer, or Apple/Google) within 14 days of the charge
2. Provide evidence of your cancellation (confirmation email, screenshot, reference number)
3. Request a chargeback or payment dispute
4. If the payment provider denies the dispute, escalate to DTI with your evidence

The payment provider typically resolves disputes within 30 to 60 days. If they rule in your favor, the charge is reversed and credited back to your account. Stopee strongly recommends documenting every step of this process in case you need to escalate further.

Pricing breakdown and estimated monthly costs

Understanding Ourtime's pricing structure helps you decide whether to keep or cancel your subscription.

Prices in the table are estimates based on typical conversions and Philippine market rates. Actual charges may vary depending on active promotions, seasonal pricing, and real-time exchange rates if you are being billed in USD.

Common mistakes that trap filipino users in ourtime

Cancellation frustration often stems from avoidable mistakes. Here are the traps Stopee has seen repeatedly in Philippines-based user complaints.

Mistake 1: deleting the app instead of cancelling the subscription

The most costly error is removing Ourtime from your phone and assuming you are done. The app is just your gateway to the service; your billing relationship with Ourtime exists independently of the app. Deleting it does nothing to stop charges. You must follow the cancellation steps in the section above specific to your payment method.

Mistake 2: not taking screenshots before cancelling

Many users skip the documentation step and regret it when a dispute arises. Before you even start the cancellation process, take three clear screenshots: your current subscription page, the renewal date, and a view showing your profile name. These images are your proof if Ourtime claims later that you never cancelled or if you need to escalate to DTI.

Mistake 3: cancelling on the wrong platform

If you subscribed through Apple or Google, cancelling directly on the Ourtime website will not work because your billing is handled by those platforms. You must cancel where you subscribed. Check your payment history or bank statement to see whether the charge came from Ourtime, Apple, or Google, then cancel on that platform.

Mistake 4: ignoring a successful cancellation confirmation

Some users receive a cancellation confirmation but do not read it carefully. Confirmation emails often contain a reference number and a specific date when access ends. Save this email and the reference number permanently. You will need both if you ever dispute a post-cancellation charge or file a complaint with DTI.

Mistake 5: not monitoring your account after cancellation

System delays, billing glitches, and support errors sometimes result in charges appearing after you cancel. If you do not check your statement 7 to 10 days after the cancellation date, you may miss the window to dispute the charge. Make it a habit to verify that no unauthorized charge appears.

Cancellation checklist for stopee users

Use this step-by-step checklist to ensure a clean, documented cancellation.

1. Take a screenshot of your current Ourtime subscription page showing your plan, renewal date, and payment method
2. Determine whether you subscribed directly through Ourtime's website, Apple App Store, or Google Play Store
3. Log into the appropriate platform (Ourtime.com, Apple Settings, or Google Play)
4. Navigate to your subscription or billing settings
5. Click "Cancel subscription" and answer any survey questions
6. Confirm the cancellation when prompted
7. Take a screenshot of the cancellation confirmation page showing the reference number and end date
8. Save the confirmation email to a dedicated folder for future reference
9. Set a calendar reminder for 7 days after the intended cancellation date
10. On that date, check your bank or credit card statement for any new Ourtime charges
11. If you see a post-cancellation charge, contact your bank and file a dispute immediately
12. Email Ourtime support at help.ourtime.com with your cancellation reference number if charges persist

Pros and cons of cancelling ourtime

Before you commit to cancellation, consider whether it is the right move for your situation.

If the cost is the main issue, you could downgrade to the free membership instead of cancelling entirely. This keeps your profile live without the monthly charge, though your messaging capabilities will be limited.

How to contact ourtime if cancellation fails

If your cancellation does not go through or you cannot access your account, contact Ourtime support directly. Here is the verified contact information for users in the Philippines.

Support channels

Ourtime provides multiple contact methods, though response times vary based on channel and inquiry complexity.

• Help portal: help.ourtime.com (submit support tickets, access FAQs, and billing resources)
• Telephone: +1-866-727-8920 (U.S. toll-free line; long-distance charges may apply from the Philippines)
• Mailing address: People Media Inc., 8750 North Central Expressway, Suite 500, Dallas, Texas 75231, USA

When you contact support, include your account email, the last four digits of your payment method, and a clear description of your issue. If you are writing in English to a U.S. team, be specific about dates and charges to speed up the process.

If ourtime does not respond

If Ourtime support does not resolve your cancellation or refund within 30 days, escalate your complaint to the Department of Trade and Industry (DTI). The DTI handles consumer disputes over subscription services and can compel Ourtime to refund unauthorized charges. You can file a complaint online at dti.gov.ph or visit your nearest DTI office in person.

Your next steps with stopee

Cancelling Ourtime should not be stressful or confusing. Following the steps outlined above-taking screenshots, confirming your cancellation reference number, and monitoring your account afterward-protects you from the most common pitfalls.

If you encounter resistance from Ourtime or face continued charges after cancellation, remember that you have consumer rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) requires merchants to honor cancellation requests promptly and prohibits unauthorized recurring charges. Document everything, request a chargeback from your bank if necessary, and escalate to DTI if needed.

Stopee has helped thousands of consumers like you cancel unwanted subscriptions, resolve billing disputes, and recover unauthorized charges. Whether your issue is with Ourtime or another service, Stopee provides step-by-step guidance, consumer law resources, and a community of people navigating the same frustrations. Visit stopee.com today to explore cancellation guides for other services, access billing dispute templates, and connect with consumer advocates ready to help. Your subscription should work for you, not trap you, and Stopee is here to make sure it does.