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Cancel Ourtime: The Right Way
How to cancel ourtime in canada and protect your dating membership
Understanding ourtime and why you might want to cancel
Ourtime is an online dating platform designed for people aged 50 and older, offering profile browsing, messaging, and premium features like profile boosts and read receipts. Match Group operates the service across Canada through web browsers and mobile apps. If you've decided Ourtime isn't meeting your expectations or you've found what you were looking for, cancelling your subscription is straightforward-but knowing the right steps matters.
At Stopee, we understand that cancelling a dating subscription involves more than just clicking a button. You might worry about hidden charges, unclear refund policies, or accidentally renewing your membership. That's why we've built this guide to walk you through every cancellation method, refund option, and consumer protection available to you in Canada.
Why customers cancel ourtime
People cancel for many reasons. You may have found a partner and no longer need the service. You might be frustrated with match quality, limited features, or difficulty connecting with other users. Some discover the interface doesn't work as expected, or the membership cost no longer fits your budget. Whatever your reason, you deserve a simple, transparent cancellation process.
Key facts before you cancel
Ourtime's refund window is narrow: you have only 3 to 7 days after purchase to request a refund. After that, sales are final. The service does not issue partial refunds for unused subscription time. If you purchased through Apple's App Store or Google Play, refund requests go directly to Apple or Google, not to Ourtime. Understanding these policies upfront helps you avoid disappointment and protects your money.
Your consumer rights in canada
Canadian consumer protection law does not guarantee an automatic 14-day right of withdrawal specifically for online dating services. However, you have important protections that Stopee recommends you understand.
What canadian law covers
Under the Competition Act and provincial consumer protection legislation, if Ourtime charges you incorrectly, continues charging after you cancel, or fails to deliver the service you paid for, you have grounds to dispute the charge with your financial institution. Keep all proof of cancellation, confirmation emails, and billing statements. Contact your provincial consumer protection office or the Competition Bureau if Ourtime refuses to respond to your complaint.
How to escalate if ourtime won't cooperate
If Ourtime denies your refund request and you believe you have grounds under consumer law, file a complaint with your provincial consumer protection agency. Stopee encourages you to gather evidence: screenshots of the cancellation confirmation, billing records, and correspondence with customer support. You can also contact your credit card issuer or bank to dispute the charge directly. Document everything and keep timelines clear.
How to cancel ourtime by platform
Your cancellation method depends on how you subscribed: through the web, Apple's App Store, or Google Play.
Cancel via web browser or desktop
Cancelling through the Ourtime website is the most straightforward method and gives you the clearest confirmation.
- Open yourtime.com (or Ourtime.ca if available) and sign in with your email and password.
- Navigate to your account settings or profile menu (usually in the upper right corner).
- Look for "Manage subscription," "Billing," or "Membership" options.
- Select "Cancel subscription" or "Downgrade membership."
- Re-enter your password to confirm your identity.
- Answer any exit survey questions (optional, but Stopee recommends you complete them-your feedback helps the company improve).
- Click "Confirm cancellation" or "Continue cancellation" to finalize.
- You should receive a confirmation number and the exact date your paid access ends. Screenshot this confirmation and save the email.
Pro tip: Your paid membership continues until the end date shown in your confirmation. Auto-renewal stops immediately upon cancellation, so you won't be charged again.
Cancel via apple app store (iPhone or iPad)
If you subscribed through the App Store, you cancel through Apple's system, not directly through Ourtime.
- Open the Apple Settings app on your iPhone or iPad.
- Tap your name at the top, then select "Subscriptions."
- Find and tap "Ourtime" in the list of active subscriptions.
- Tap "Cancel subscription" (the button appears red or in a warning colour).
- Confirm the cancellation by tapping again if prompted.
- You'll see a confirmation stating your subscription ends on a specific date.
Warning: Refunds for App Store purchases are handled entirely by Apple, not Ourtime. If you want a refund, request it directly from Apple within the App Store app (go to Settings > Subscriptions > Ourtime > "Report a Problem" or "Get Help"). Apple's standard window is 14 days, but this applies to your original purchase date, not your cancellation date.
Pro tip: Keep the Apple confirmation screen showing your cancellation. Stopee recommends taking a screenshot in case you need proof later.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel there.
- Open Google Play Store and tap your profile icon in the top right corner.
- Tap "Payments and subscriptions" then "Subscriptions."
- Find and tap "Ourtime."
- Tap "Cancel subscription."
- Follow any confirmation steps and confirm your cancellation reason if asked.
- Google will show you the final subscription end date.
Warning: Like Apple, Google handles refunds independently. You cannot request a refund from Ourtime if you purchased through Google Play. Contact Google Play support directly within 30 days of your purchase if you want to dispute the charge.
Pro tip: Stopee advises saving your Google Play confirmation email, which acts as proof of cancellation.
Ourtime subscription plans and canadian pricing
Understanding what you're paying for helps you decide whether cancellation is right for you or if downgrading makes more sense.
| Membership plan | Price (CAD) | Billing period | Key features |
|---|---|---|---|
| 1-month standard subscription | $49.99 | Monthly | Full messaging, match browsing, basic notifications |
| 1-month premium features | $46.99 | Monthly | Read receipts, profile boosts, ConnectMe, highlighted profile |
| 6-month premium features | $119.99 | 6 months | Same as 1-month premium, paid upfront (approximately $20 per month) |
If the cost is your concern, downgrading to a lower tier might be cheaper than cancelling entirely. Stopee recommends reviewing your subscription settings to see all available options before you decide to cancel completely.
What happens immediately after you cancel
Cancelling can feel uncertain, especially if you're unsure what access you'll lose. Here's exactly what to expect.
Your access and account after cancellation
Once you confirm cancellation, Ourtime stops auto-renewal immediately. You retain full paid access to all features until your billing period ends. Your profile remains active and visible to other users unless you delete it separately (account deletion is a different action from cancellation). You can still log in, message matches, and browse profiles until your subscription end date.
Pro tip: If you decide you want to reactivate before your end date, you can often re-subscribe without losing your profile or match history. Check your account settings or contact Ourtime support to confirm.
Your profile and data
Cancelling your membership does not automatically delete your profile from Ourtime's servers. If you want your profile removed entirely, log in and look for a "Delete account" or "Remove profile" option in settings. This is separate from cancellation and may take several days to process. Stopee recommends doing this if privacy is a priority.
Will you get a refund?
Refund policies are where confusion often happens, so let's be clear about your options and realistic timeline.
Ourtime's refund window
Ourtime offers refunds only within the first 3 to 7 days after your initial purchase. After that window closes, the sale is final. The service does not refund unused subscription time if you cancel mid-billing period. This policy applies whether you subscribed for one month or six months.
If you purchased through a third party
Purchases made through Apple App Store or Google Play follow those platforms' refund policies, not Ourtime's. Apple and Google typically allow refunds within 14 to 30 days of purchase, depending on your circumstances. Contact Apple or Google directly-Ourtime cannot override their decision.
If your account was terminated
If Ourtime suspends or terminates your account for violating their terms of service, their policy states you are not entitled to refunds for unused fees. Review Ourtime's terms carefully to understand what conduct could lead to termination.
Pro tip: Stopee recommends requesting a refund within 5 days of purchase if you're unsure. Put your request in writing (email) and keep a copy. If Ourtime refuses, you have consumer protection options in Canada.
Common mistakes that cost you money
Cancelling a dating service shouldn't be stressful, but small oversights can leave you paying longer than intended.
Not checking your confirmation
Many people cancel, assume it's done, and forget to verify. Always screenshot or save your confirmation number and the end date of your subscription. Stopee has seen cases where users thought they were cancelled but were charged again because they didn't document the confirmation.
Confusing cancellation with account deletion
Cancelling stops the charges but leaves your profile active. If you don't want to appear in searches anymore, you must delete your account separately. This requires a different menu option and may take days to complete.
Forgetting about multiple billing methods
If you've signed up more than once using different credit cards or payment methods, you may have multiple active subscriptions. Check your credit card statements and all email addresses you use with Ourtime. Cancel each subscription independently.
Missing apple or google refund deadlines
If you subscribed through an app store and want a refund, you must request it from Apple or Google, not Ourtime. Their refund windows are short. If you wait more than 14 to 30 days, they may refuse. Stopee strongly advises requesting refunds immediately if you're unhappy.
Ignoring cancellation confirmation emails
Save every confirmation email you receive. Don't assume the cancellation went through because you clicked a button. Verify that you received an email confirmation with a date and confirmation number before you consider the cancellation complete.
Step-by-step cancellation checklist
Use this checklist to ensure you've completed every necessary step and documented your cancellation properly.
| Action | Completed | Notes |
|---|---|---|
| Identify your subscription platform (web, Apple, or Google) | ☐ | Check your confirmation email or bank statement |
| Follow cancellation steps for your platform | ☐ | Use the step-by-step guides above |
| Screenshot or save your confirmation number and end date | ☐ | Store in email or cloud storage |
| Verify you received a confirmation email from Ourtime (or Apple/Google) | ☐ | Check spam folder if needed |
| Check your next billing date (should stop) | ☐ | Review account settings or bank statement |
| Request a refund within 3 to 7 days if eligible | ☐ | Email Ourtime support or contact Apple/Google |
| Delete your profile (optional) | ☐ | Do this separately if you want full removal |
Real customer experiences with ourtime cancellation
Hearing from others who've cancelled helps you prepare for what to expect.
Positive cancellation experiences
Some users report smooth cancellations through the web interface, receiving confirmation numbers and clear end dates. Those who cancelled within the 3 to 7-day window and requested refunds say Apple and Google processed them fairly quickly. Users who deleted their profiles separately report that profiles disappeared within days.
Common frustrations
Many complaints focus on unclear refund policies and difficulty reaching customer support after cancellation. Some users expected partial refunds for unused time and were disappointed. Others were confused because their profile remained visible after they cancelled, leading them to believe the cancellation didn't work. A few reported being charged again after cancelling, usually because they didn't verify the cancellation date.
Pro tip: Stopee recommends checking your bank statement two weeks after your stated end date to confirm no further charges appear. If you see a charge you didn't authorize, dispute it with your bank immediately.
When to keep your ourtime membership instead
Cancellation isn't always the right choice. Consider whether downgrading, pausing, or staying makes sense first.
Reasons to stay or downgrade
If you're happy with matches but frustrated by cost, downgrading from premium to standard saves you money while keeping your profile and messaging active. If you're unsure whether you want to date right now, you could delete your profile temporarily and reactivate later (your data may or may not be preserved, depending on how long you're away). If you've just started, the first week is when matches and activity typically peak-consider staying through week two before deciding.
Reasons to cancel immediately
Cancel if you've found a partner, if the service consistently fails to work as promised, if you can't afford it, or if your privacy concerns outweigh the value. Life changes; your subscription should reflect that.
If ourtime won't cancel or won't refund
Sometimes companies delay responses or deny legitimate refund requests. Stopee has helped thousands of consumers escalate these disputes successfully.
Document everything first
Save every email, screenshot, and confirmation number. Note dates and times of all cancellation attempts. If you called customer support, record the date, time, and name of the representative if possible.
Contact ourtime escalation support
Reply to their last email and clearly state: "I cancelled my subscription on [date] and have confirmation number [number]. I was charged again on [date]. This is unacceptable and I request an immediate refund or explanation." Keep the tone firm but professional.
File a dispute with your financial institution
Contact your credit card company or bank and report the unauthorized or disputable charge. Provide your cancellation confirmation and any evidence. Financial institutions take these disputes seriously.
Escalate to your provincial consumer protection office
Contact your provincial consumer protection agency or the Competition Bureau at www.competitionbureau.gc.ca. File a formal complaint if Ourtime refuses to respond or refund within 30 days of your request. Stopee recommends including all documentation in your complaint.
Final steps and contact information for ourtime
If you need to contact Ourtime's parent company Match Group to dispute a charge or request escalation, you have formal options.
Mailing address for formal complaints
You can send a registered letter (with proof of delivery) to:
Match Group, LLC
Match Group Customer Service
(Check Ourtime's website or your confirmation email for the current mailing address, as it may vary by region)
In your letter, clearly state your cancellation request, the date you cancelled, confirmation numbers, and what you're requesting (refund, proof of cancellation, or account deletion). Keep a copy for your records.
Email and online support
Use Ourtime's in-app support chat or email form on their website. Document your ticket number and keep copies of all correspondence. Stopee recommends following up within 7 days if you don't receive a response.
Conclusion: take control of your subscription
Cancelling Ourtime is manageable when you follow the right steps. Remember: your cancellation method depends on where you subscribed (web, Apple, or Google). Document every confirmation you receive. Understand that refunds are limited to your first 3 to 7 days, and that cancellation doesn't delete your profile-you must do that separately if privacy matters to you.
Most importantly, know your consumer rights. If Ourtime charges you incorrectly after cancellation or refuses a legitimate refund, you have recourse through your bank, your provincial consumer protection office, and Canada's Competition Bureau. Don't accept poor service or unclear policies.
If you're feeling overwhelmed by subscription management or unsure whether you've cancelled correctly, Stopee has helped thousands of consumers navigate these exact situations. Visit Stopee.com to learn more about managing, cancelling, or disputing unwanted charges. You deserve clarity, control, and respect from any service you pay for. Stopee is here to help you get there.