Manage Ourtime

How to cancel ourtime in nigeria and protect your dating account

Understanding ourtime and why you might want to cancel

Ourtime is an online dating platform designed for mature singles, typically aged 50 and above, who are seeking companionship and meaningful connections. The service offers profile browsing, direct messaging, and premium features like profile highlights and read receipts across web and mobile applications.

Many Nigerians use Ourtime to meet others in their age group, but the automatic renewal system means your subscription continues charging unless you actively cancel it. If you have decided to leave the platform, Stopee is here to guide you through every step of the cancellation process.

Who uses ourtime and what they pay for

Users range from those trying the free tier to premium subscribers paying monthly or annual rates. In Nigeria, pricing typically appears in Euros (EUR) or is converted to Nigerian Naira (NGN) depending on your payment method and location settings. Your billing cycle, plan type, and payment source all affect your refund eligibility when you cancel.

Why cancelling matters now

If you no longer wish to use Ourtime, cancelling stops future charges immediately while you finish using your current subscription period. Delaying cancellation risks being charged again at your next renewal date, which many users discover too late. Taking action today protects your bank account and your peace of mind.

Your consumer rights in nigeria and what they protect

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) guarantees you the right to cancel subscriptions and receive clear information about billing and refund policies. You are entitled to a transparent cancellation process and cannot be trapped by hidden requirements or deliberately complex procedures.

Key protections under nigerian law

The FCCPA requires that companies like Ourtime make cancellation as easy as the sign-up process. You have the right to cancel online if you subscribed online, and you must receive a written confirmation of your cancellation. If Ourtime violates these standards, the Federal Competition and Consumer Protection Commission (FCCPC) is your enforcement agency.

Cooling-off periods and refund rights

While Ourtime may claim no refunds on most subscriptions, Nigerian consumer law may entitle you to a refund within a specific period if the service fails to deliver as advertised or if you cancel within a cooling-off window. Document your cancellation request with timestamps and confirmation numbers, as these become evidence if you need to escalate to your bank or the FCCPC.

Cancellation methods: choosing the right path for you

Ourtime offers multiple ways to cancel, each with different success rates and documentation benefits. Your choice depends on your device, comfort level, and desire for an official record of cancellation.

Cancellation via the ourtime website (desktop or laptop)

Cancelling through the official website gives you the strongest proof of cancellation and direct access to your account settings. This method is most transparent and leaves you with a clear confirmation number and end date.

1. Open a web browser and visit the Ourtime website.
2. Sign in using your email address and password.
3. Navigate to your account settings, typically found in the top menu or profile icon.
4. Look for "Manage Subscription" or "Billing & Plans" within settings.
5. Select "Cancel Subscription" and review the cancellation summary displayed on screen.
6. Confirm your cancellation when prompted; Ourtime will display a confirmation number and your subscription end date.
7. Screenshot or save this confirmation page to your device or email it to yourself immediately.
8. Check your email for a confirmation message from Ourtime within a few hours.

Pro tip: Do not close the page until you have your confirmation number visible. Write it down separately in case you need to reference it with customer support later.

Cancellation via the ourtime mobile app

The mobile app process mirrors the website but requires navigating the app's menu structure. Some users find this route less clear, so staying organised is essential.

1. Open the Ourtime app on your phone and sign in if needed.
2. Tap the profile icon or menu icon (usually in the bottom right or top left corner).
3. Select "Settings" or "Account Settings" from the menu.
4. Tap "Manage Subscription" or "Billing."
5. Choose "Cancel Subscription" and confirm when the app prompts you.
6. Save the confirmation number shown on screen by taking a screenshot.
7. Request a confirmation email if the option appears.

Warning: Mobile app confirmations sometimes disappear after you exit the screen. Screenshot your confirmation number before closing the app to avoid losing proof of cancellation.

Cancellation through apple app store (iOS devices)

If you subscribed through the Apple App Store, you must cancel through Apple's system, not Ourtime's website. Apple handles billing independently, and cancelling via Ourtime alone will not stop App Store charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the settings menu.
3. Select "Subscriptions."
4. Find and tap "Ourtime" in your active subscriptions list.
5. Tap "Cancel Subscription" and confirm when prompted.
6. Take a screenshot of the cancellation confirmation showing your subscription end date.

Pro tip: Apple typically allows a grace period after cancellation; you can often resubscribe without losing data. Keep your screenshot for proof that you cancelled on this date.

Cancellation through google play store (Android devices)

Android users who subscribed via Google Play Store must follow Google's cancellation process to prevent future charges from Google.

1. Open Google Play Store on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" or "Manage Subscriptions."
4. Tap "Ourtime" from your active subscriptions.
5. Tap "Cancel Subscription" and follow Google's confirmation steps.
6. Screenshot the confirmation showing your cancellation date and subscription end date.

Warning: Google Play cancellations take effect immediately, but you retain access until your current billing period ends. Verify the end date on your confirmation.

Cancelling by email, contact form, or postal mail

If the website and app methods do not work or you want a formal paper trail, Stopee recommends contacting Ourtime directly via email or registered post. This creates documented evidence of your cancellation request.

Email and contact form cancellation

Ourtime typically offers a "Contact Us" link on their website where you can submit a cancellation request through a form or direct email address.

1. Visit the Ourtime website and locate the "Help" or "Contact Us" section (usually in the footer).
2. Select "Email" or "Contact Form" options.
3. Write a clear cancellation request including your full name, email address, and account username.
4. State: "I request immediate cancellation of my Ourtime subscription effective today."
5. Include your account creation date and the date you wish cancellation to take effect.
6. Send the message and save a copy for your records.
7. Note the date and time you sent the email.
8. Check your spam folder for Ourtime's reply within 3 to 5 business days.

Pro tip: Use certified or tracked email services if available, and copy the complete email thread to a document file on your computer as backup proof.

Postal mail cancellation

Sending a registered letter creates the strongest legal record of your cancellation request, especially if Ourtime disputes whether you cancelled.

1. Write a cancellation letter on clean paper including your full name, account email, username, and account creation date.
2. State clearly: "I cancel my Ourtime subscription effective immediately" and the date of your letter.
3. Include the confirmation number from any previous cancellation attempt if you have one.
4. Address the letter to Ourtime's administration office at Prins Hendriklaan 26, Amsterdam (the address noted for cancellation correspondence).
5. Visit your nearest Nigerian postal office or courier service (DHL, FedEx, etc.) and send the letter via registered or tracked delivery.
6. Request a delivery confirmation slip and keep this with your copy of the letter.
7. Save all receipts and confirmation numbers for at least 12 months.

Warning: International postal mail from Nigeria can take 2 to 4 weeks. If your next billing date is sooner, also cancel via email or the website simultaneously to ensure no charges occur while your letter is in transit.

Ourtime pricing and billing plans in nigeria

Understanding what you are paying for helps you decide whether cancellation is the right move and what refund you might deserve. Pricing varies by plan length and promotional offers.

Prices shown are approximate and may vary based on promotions, your location, and currency conversion rates at the time of purchase. In Nigerian Naira, these amounts fluctuate with the EUR/NGN exchange rate.

What happens to your account after you cancel

Cancellation does not mean immediate deletion; understanding what changes after you cancel helps you manage your online presence and avoid confusion.

Access and remaining subscription time

After you cancel, you retain full access to all premium features you paid for until your subscription end date arrives. Your profile remains visible to other users, and you can send and receive messages as normal. On the final day of your subscription, your account downgrade to free membership occurs automatically.

Auto-renewal and future billing

Once cancellation is confirmed, Ourtime disables automatic renewal, meaning no new charges appear on your next billing date. However, if you are charged after cancelling, document the transaction immediately and contact Ourtime support within 24 hours. If Ourtime does not refund the charge, you can dispute it with your bank or card issuer using your cancellation confirmation as proof.

Profile visibility and data deletion

Your profile and messages remain on Ourtime after cancellation unless you explicitly delete your account. If you want your profile hidden from search results, you can use the "Hide Profile" option available in account settings. To request complete account deletion, email Ourtime support with your full name and account email; keep their response confirming deletion for your records.

Pro tip: If privacy is a concern, request account deletion rather than simple cancellation. Deletion removes your profile photo, messages, and personal information from Ourtime's servers entirely.

Refund eligibility and how to request one

Ourtime's refund policy is stricter than Nigerian law in many cases, but you may still qualify for a refund if certain conditions apply. Stopee recommends knowing your options before accepting a "no refund" answer.

When ourtime typically does not refund

Most subscription renewals and standard monthly plans carry no refund clause once purchased. If you cancel mid-cycle, you lose the unused portion of your payment under Ourtime's stated policy. This applies to most users paying for 1-month and 3-month plans.

When you may qualify for a refund

You may have grounds for a refund in these situations:

• You purchased a subscription through Apple App Store or Google Play, and both platforms allow a 15-day refund window for app subscriptions in Nigeria.
• You cancelled within a cooling-off period (if Ourtime offered one at purchase) and did not use significant features.
• The service was not delivered as advertised (for example, you could not message other users or view profiles).
• You were charged after cancelling due to a system error.
• You can prove you did not authorize the charge (disputed transaction claim).

How to request a refund from ourtime

1. Gather your cancellation confirmation number, cancellation date, and original payment receipt.
2. Email Ourtime support (through their Contact Us form) with subject line: "Refund Request - [Your Name] - [Account Email]"
3. Explain your reason for requesting a refund (e.g., billing error, service failure, within refund window).
4. Attach screenshots of your cancellation confirmation and payment receipt.
5. Request a response within 10 business days.
6. If Ourtime refuses, proceed to dispute the charge with your bank or card issuer within 60 days of the charge.

Warning: Ourtime may delay refund decisions deliberately. If you do not receive a response within 14 days, escalate to your payment provider rather than waiting indefinitely.

Disputing charges with your bank

If Ourtime refuses your refund request, you can file a chargeback dispute with your bank or card issuer. Provide your cancellation confirmation number, dated screenshots, and copies of cancellation emails as evidence. Banks typically resolve disputes within 30 days in Nigeria.

Common mistakes to avoid when cancelling ourtime

Cancelling a subscription feels straightforward until a charge appears after you thought you had quit. Here are the traps that catch most users and how to sidestep them.

Delaying cancellation until your renewal date

Many people assume they should wait until their next billing date to cancel, but this backfires. If your renewal date is 10 days away and you cancel today, you keep your access for the full 10 days and avoid one extra charge. Cancelling late means paying for a month you did not intend to use.

Confusing app-store cancellation with website cancellation

If you subscribed via Google Play or Apple App Store, cancelling on the Ourtime website does nothing. You must cancel through the app store itself, or charges will continue. Check your email receipt from when you subscribed; if it shows "Apple," cancel via Apple Settings. If it shows "Google," cancel via Google Play Store.

Losing your confirmation number

The confirmation number is your proof that you cancelled on a specific date. If Ourtime charges you afterward and claims you never cancelled, your confirmation number resolves the dispute instantly. Screenshot it, email it to yourself, and write it down in a notebook.

Not checking for hidden charges after cancellation

Review your bank or card statement for 30 days after your subscription end date. If an Ourtime charge appears, report it to your bank immediately. Many users ignore it, assuming it was a system error, only to discover they were charged repeatedly.

Failing to request written confirmation

Always request a cancellation confirmation email from Ourtime. If you only see confirmation on screen, email Ourtime asking them to send a confirmation letter to your email address on file. Keep every email related to your cancellation.

Your cancellation checklist for ourtime

Use this checklist to ensure you have completed every step and protected yourself fully.

When to escalate: invoking the federal competition and consumer protection commission

If Ourtime ignores your cancellation request, continues charging after you cancelled, or refuses to provide proof of cancellation, the FCCPC is your enforcement authority.

Filing a complaint with the FCCPC

The Federal Competition and Consumer Protection Commission oversees consumer rights violations in Nigeria. If Ourtime breaches your rights, you can file a formal complaint.

1. Collect all evidence: cancellation confirmation, emails, screenshots, bank statements showing unwanted charges, and your cancellation letter (if sent).
2. Visit the FCCPC website (fccpc.gov.ng) and locate their complaint portal or contact details.
3. Submit a written complaint including your name, phone number, email, account details, and a timeline of events.
4. Describe the violation clearly (e.g., "Charged after confirmed cancellation on [date]").
5. Attach all supporting documents as PDFs or images.
6. The FCCPC typically investigates within 30 to 60 days and may order Ourtime to refund you and cease the violations.

Pro tip: Stopee has helped thousands of consumers navigate FCCPC complaints successfully. Keep your complaint reference number and check the FCCPC portal regularly for updates on your case.

Why stopee exists and how we support your cancellation

Stopee was founded because subscriptions trap millions of Nigerians in unwanted charges every year. Our mission is to demystify cancellation, protect your money, and empower you to reclaim control over your subscriptions.

Whether you use Ourtime, streaming services, fitness apps, or premium memberships, Stopee provides step-by-step cancellation guides, escalation paths, and consumer law knowledge to ensure you cancel confidently. Stopee connects you with proof of cancellation, refund eligibility, and your rights under Nigerian law.

Visit stopee.com today to access guides for dozens of services, monitor your subscriptions, and get expert advice on your next cancellation. Stopee is available 24/7 to help you stop unwanted charges and stay in control of your wallet.

Final summary and contact address for ourtime

Cancelling Ourtime protects you from unwanted charges while you finish enjoying any remaining subscription time. Whether you cancel via the website, app, app store, or postal mail, always save proof and monitor your bank statement for 30 days afterward.

Remember: you have the right to cancel, and Nigerian consumer law supports you if Ourtime resists. If you encounter any difficulty, escalate to the FCCPC using the evidence you have gathered. Stopee is here to guide you through every step of the process.

For postal cancellations or formal correspondence, address your letter to:

Ourtime Administration
Prins Hendriklaan 26
Amsterdam
Netherlands

Keep a copy of your letter and your postal receipt. Additionally, email cancellation requests to Ourtime's support channel listed on their Help page to create a secondary record of your cancellation intent.

Take action today. Cancel Ourtime now, verify your cancellation within 48 hours, and check your statement 30 days later. Your financial security depends on it, and Stopee is with you every step of the way.