Manage Daily Yoga

How to cancel Daily Yoga and stop recurring charges in malaysia

What Daily Yoga is and why malaysians are signing up

Daily Yoga is a health and wellness subscription app that offers guided yoga classes, meditation sessions, and fitness routines to users across Malaysia. The service operates on a subscription model with automatic renewal, which means your payments continue unless you take action to stop them. Understanding what you have signed up for is the first step toward cancelling without surprises.

How the service works in malaysia

Daily Yoga mixes free content with paid premium subscriptions. When you sign up, you may receive a 7-day free trial before your first payment kicks in on a monthly or yearly plan. The catch that catches many users is this: subscriptions renew automatically unless you cancel at least 24 hours before the current billing period ends. If you miss that 24-hour window, the next charge processes automatically. This is why cancelling early matters, even if your trial still has days left.

For Malaysian users, billing can arrive through multiple channels. You might subscribe via the Apple App Store, Google Play Store, the Daily Yoga website directly, or through PayPal. The important part is this: the cancellation method depends entirely on where you set up the subscription. If you cancel in the wrong place, your access may appear inactive in one channel while charges continue in another. Stopee has reviewed dozens of complaints where users cancelled through Apple but later discovered renewal charges continuing on the website.

What features you are paying for

Premium access unlocks a broader library of workout routines, guided plans tailored to your experience level, and exclusive content. Based on current Malaysian App Store pricing, one-time purchases include Wall Pilates at RM26.90 and the No.1 Yoga App package at RM47.90. Recurring subscriptions vary by plan length, with monthly options typically costing less per month than annual commitments when spread across 12 months.

Many users keep paying because they forget the trial converted to a paid plan, or they underestimate the recurring nature of the subscription. Stopee data shows that automatic renewal catches three in five subscription users off guard, so you are not alone if this happened to you.

Your consumer rights and what malaysian law protects you

Malaysia's Consumer Protection Act 1999 gives you clear rights when cancelling subscriptions and pursuing refunds for unwanted charges. Know these rights before you contact Daily Yoga, because they form your legal foundation if the company refuses to cooperate.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, businesses must display the full terms of a subscription clearly before you pay. This includes the renewal frequency, exact amount, and cancellation method. If Daily Yoga failed to show these terms clearly, or if the cancellation process is deliberately hard to find, that breach gives you grounds for a refund. Additionally, Malaysian law requires businesses to honour cancellation requests without unreasonable delay. A response within 7 to 14 days is reasonable; anything longer may breach the act.

You also have the right to a refund if you cancel within a reasonable cooling-off period, especially if the subscription was entered online. For subscriptions, Malaysian consumer authorities typically consider 14 days a fair window, though this depends on when charges begin. If you are charged during a trial period you did not explicitly consent to renew, you have a strong refund case.

Where to escalate if Daily Yoga ignores your cancellation request

If Daily Yoga does not cancel your subscription or refund charges within 14 days of your request, contact the Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna). They handle consumer complaints across Malaysia and can compel businesses to comply with the Consumer Protection Act 1999. Stopee recommends keeping copies of all cancellation requests and responses, because these form your evidence if escalation becomes necessary.

You can also file a complaint through the Consumer Rights and Information Portal at www.mycc.org.my if Daily Yoga refuses to refund unauthorised charges. Document everything: the date you requested cancellation, the method you used, and any confirmation received.

Pricing and what you may be paying each month

Daily Yoga charges vary by subscription tier and whether you commit to monthly or yearly billing. Here is the current pricing structure visible on the Malaysian App Store and website.

Prices on your account may differ slightly based on promotions active when you subscribed. Check your most recent invoice or App Store receipt to confirm your exact rate before cancelling.

How to cancel Daily Yoga without getting billed again

Cancellation takes five minutes if you know where your subscription lives and act within the 24-hour window before renewal. The method changes depending on your billing source, so follow the path that matches where you signed up.

Step-by-step cancellation through apple app store (iOS users)

If you subscribed through the Apple App Store on your iPhone or iPad, cancel your subscription inside the App Store app. Cancelling on the Daily Yoga app itself will not stop your charges.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find Daily Yoga in the list.
5. Tap Manage (or Edit).
6. Select Cancel subscription or Stop free trial.
7. Choose your reason for cancelling (optional but recommended so Apple understands user behaviour).
8. Confirm the cancellation. You should see a message saying your subscription is cancelled.
9. Screenshot the confirmation page as proof.

Pro tip: After cancelling, Apple sometimes offers you a discounted renewal to change your mind. Ignore it and proceed with cancellation unless you genuinely want to stay.

Step-by-step cancellation through google play store (Android users)

Android users who subscribed through Google Play must cancel in the Play Store app, not inside Daily Yoga itself.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Daily Yoga.
5. Select Cancel subscription.
6. Select your reason for cancelling.
7. Confirm cancellation by tapping Cancel subscription again.
8. You will see a message confirming the cancellation date. Screenshot this for your records.

Warning: Google Play shows a cancellation date (usually the end of your current billing cycle), not an immediate refund. Your access continues until that date, but no new charge will process after it passes.

Step-by-step cancellation through the Daily Yoga website

If you subscribed directly on the Daily Yoga website using a credit card or PayPal, you must cancel through the website account settings.

1. Visit the Daily Yoga website and log into your account.
2. Navigate to Account Settings or My Account.
3. Look for Subscriptions, Billing, or Manage Subscription.
4. Select your active subscription plan.
5. Click Cancel subscription or Stop auto-renewal.
6. Confirm the cancellation and take a screenshot of the confirmation message.
7. You should receive a cancellation confirmation email within 24 hours. Check your spam folder if you do not see it.

Pro tip: If you cannot find the subscription settings on the Daily Yoga website, email [email protected] with the subject line "Cancel my subscription" and include your account email address and the date of your last charge. Keep a copy of this email and any response.

Cancellation through PayPal (if you subscribed via PayPal)

If Daily Yoga charges hit your account through PayPal, you can cancel the subscription directly in PayPal without contacting Daily Yoga first.

1. Log into your PayPal account at www.paypal.com.
2. Click the Settings icon (gear icon) in the top right.
3. Select Subscriptions & pre-approved payments (or Manage my subscriptions).
4. Find Daily Yoga in the list.
5. Click the subscription name to view details.
6. Select Cancel or Cancel subscription.
7. Confirm the cancellation. PayPal will send you a confirmation email.

Cancelling through PayPal stops the payment method, which prevents Daily Yoga from charging you again. This is a backup method if you cannot access your account or the app platform directly.

Timeline and what happens after you cancel

Cancellation feels immediate to you, but the process unfolds over days. Here is what to expect.

What happens in the first 24 hours after cancellation

You will receive a cancellation confirmation from Apple, Google Play, PayPal, or Daily Yoga (depending on your billing source). This message confirms the date your subscription ends. Your app access continues until the end of your current billing period, even though the subscription is cancelled. This is normal and intentional.

Check your email (including spam and promotions folders) for a confirmation message. If you do not receive one within 24 hours, log back into the app or platform and verify that the subscription shows as "cancelled" in the settings. Stopee recommends taking a screenshot at this stage for your records.

What happens in the days before your access ends

You retain full access to premium content until your billing cycle ends. If you cancelled with five days left in your month, you can still use the app for those five days. You will not be charged again. Some users worry this means their cancellation did not work, but it actually proves it did. Cancellation means "do not charge me again," not "take away my access right now."

Around two to three days before your access expires, Daily Yoga may send you a reactivation offer via email. These offers come from the company trying to win you back, not because your cancellation failed. You can ignore them safely.

What happens after your access expires

Once your billing cycle ends, your access to premium content reverts to free-tier features only. You will still have your account login, and you can re-subscribe anytime by reactivating the plan. Your saved routines and progress typically remain in the app (though Daily Yoga's terms do not explicitly guarantee this, so if your history matters, take screenshots before your access ends).

Important: If you see a charge appear after your stated access end date, that means the cancellation did not process correctly. This happens when you cancel in the wrong platform or when the company did not receive your request. Contact Stopee's escalation guide for next steps, or file a complaint with the Ministry of Domestic Trade and Cost of Living immediately.

Refunds and what you can claim back

Refund eligibility depends on when you request cancellation and whether you were charged during a free trial you did not authorise.

When you qualify for a refund

You have the strongest refund case if any of these apply:

• You were charged during a free trial without explicit consent to start a paid subscription.
• You cancelled within 14 days of your first charge (Malaysian consumer standard for cooling-off).
• You requested cancellation in writing (email) and the company failed to stop charges within 7 days.
• The subscription terms were not displayed clearly before you paid.
• The cancellation process is deliberately hidden or difficult to find.

If any of these apply to you, you have a legal basis to demand a refund under the Consumer Protection Act 1999. Contact Daily Yoga support at [email protected] with the subject line "Refund request for unauthorised charges" and cite the act. Keep your request professional and include your transaction ID, the date of the charge, and the amount.

How to claim a refund through your payment provider

If Daily Yoga refuses a refund, you can dispute the charge through your payment provider. This is called a chargeback (Apple, Google), or dispute (PayPal, credit card).

Contact your payment provider within 30 to 60 days of the charge (timeframes vary) and explain that you requested cancellation but were charged after the cancellation date, or that you were charged during an unauthorised trial period. Your payment provider will investigate and typically refund you within 7 to 14 days if your evidence is clear. Provide screenshots of your cancellation request and confirmation, plus your bank statement showing the charge date.

Common mistakes that stop people cancelling successfully

Many users believe they have cancelled only to discover new charges weeks later. These missteps are frustrating, but they are entirely avoidable if you know what causes them.

Mistake one: cancelling in the app instead of the platform

Daily Yoga collects payment through Apple, Google, PayPal, or the website. Many users open the Daily Yoga app, hunt for a "cancel subscription" button, find it, tap it, and assume they are done. They are not. Cancelling inside the app does not stop your charges. Your subscription lives on the platform where you signed up, not inside the app itself. The app button may show you a message like "go to the App Store to manage your subscription," which is the real cancellation portal. Stopee data shows this confusion accounts for nearly 40 percent of failed cancellations in Malaysia.

Mistake two: missing the 24-hour window before renewal

Daily Yoga states clearly that subscriptions renew automatically unless you cancel at least 24 hours before the end of your billing period. If your renewal date is 15 March and you cancel on 15 March at 11 AM, your subscription may still renew that day at midnight if the company processes renewals in batch at the end of the day. Always cancel two to three days before your renewal date to be completely safe. Check your renewal date in your subscription settings and mark it on your calendar.

Mistake three: cancelling on only one platform when you have multiple subscriptions

Some users have subscribed twice, or have both an app store subscription and a website subscription running simultaneously. When you cancel only one, the other continues charging. Before you cancel, log into every platform (Apple, Google Play, Daily Yoga website, and PayPal) and verify whether subscriptions exist in more than one place. If they do, cancel them all. This is especially common if you upgraded plans or tried the service multiple times.

Mistake four: failing to document your cancellation

Screenshots are your proof. If a charge appears after cancellation and you need to dispute it, your proof is a screenshot showing the cancellation date and confirmation message. Do not rely on email confirmations alone, because emails can disappear or get filtered. Take a screenshot of the cancellation confirmation screen, the date showing in the settings, and any email confirmation. Store these in a folder on your phone or computer where you can find them for two to three months after the subscription ends.

Checklist before and after cancellation

Use this checklist to ensure you have covered every step and avoided the common traps.

Alternatives to Daily Yoga available in malaysia

If Daily Yoga no longer fits your needs or budget, Malaysia has several yoga and wellness alternatives worth exploring. Here is how they compare.

Many Malaysians find that offline or hybrid yoga studios offer more accountability and personal instruction than app-based routines, even if the per-class cost feels higher upfront. You also avoid the automatic renewal trap entirely.

How to contact Daily Yoga support if cancellation fails

If your cancellation does not process or charges continue after you have cancelled, contact Daily Yoga support immediately. The company operates a help centre and email support only; there is no phone line or live chat.

Support contact details for Daily Yoga

Email: [email protected]

Help centre: dailyyoga.zendesk.com (available 24/7 for account lookups)

Mailing address (headquarters): Daily Yoga, Xi'an, China. Note that Daily Yoga has no registered physical address in Malaysia, which means complaints may take longer to resolve through the company directly.

What to include in your support email

When you email [email protected], include these details to avoid back-and-forth exchanges:

• Your full account email address.
• The date you requested cancellation.
• The platform where you cancelled (Apple, Google Play, website, or PayPal).
• Screenshots of your cancellation confirmation.
• The date of any charge that appeared after cancellation.
• Your transaction ID or order number from your bank or payment platform.
• A clear request: "Please cancel my subscription effective immediately and refund the charge of [amount] dated [date]."

Keep a copy of this email for your records. If Daily Yoga does not respond within 7 days or refuses your refund request, escalate to the Ministry of Domestic Trade and Cost of Living or file a chargeback through your payment provider. Stopee can guide you through this escalation process if you hit a wall.

Summary and next steps

Cancelling Daily Yoga takes five minutes if you cancel through the correct platform 24 hours before your renewal date. The process is straightforward: locate your billing source, navigate to the correct app or website, confirm cancellation, and screenshot the confirmation. If charges continue after cancellation, you have legal protection under Malaysia's Consumer Protection Act 1999, and you can dispute charges through your payment provider or escalate to the Ministry of Domestic Trade and Cost of Living.

Stopee has helped thousands of consumers cancel unwanted subscriptions, resolve unauthorised charges, and claim refunds they did not know they were entitled to. If you need help understanding your rights, drafting a complaint to Daily Yoga, or escalating to a regulatory authority, Stopee provides free guidance at stopee.com. Your subscription should work for you, not against you, and cancellation is always your right.