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Cancel Racing Tv: Step-by-Step Guide
How to cancel racing TV in new zealand and avoid hidden renewal charges
What is racing TV and why you might want to cancel
Racing TV is a subscription service that broadcasts live horse racing and provides on-demand catch-up coverage from UK, Ireland, and international racing events. The service offers live streams, a seven-day replay feature on eligible plans, and access across web and mobile apps. If you've signed up but find the service doesn't meet your expectations, or you're paying for coverage you no longer watch, cancelling is straightforward once you know the right process.
Service features and limitations
Racing TV delivers live race streams, catch-up replays, and platform access via web, iOS, and Android apps. Your access and management options depend on which region you're in and how you subscribed. International customers (outside the UK and Ireland) have online self-service cancellation, whilst UK and Ireland subscribers typically need to phone customer services. If you subscribed through Apple App Store or Google Play, you'll cancel through those platforms instead, not directly with Racing TV.
Common reasons new zealand customers cancel
You might cancel because you're no longer interested in horse racing, you've realised the subscription doesn't include the racing events you wanted to watch, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through the cancellation process without confusion or delay.
How to cancel racing TV step by step
Your cancellation method depends on how and where you subscribed; follow the correct path below to avoid false starts.
Cancel as an international customer (online self-service)
If you're outside the UK and Ireland, you can cancel online through Racing TV's international portal in minutes.
- Visit intl.racingtv.com in your web browser.
- Sign in with your email address and password.
- Navigate to the "My Account" section (usually in the top menu or settings area).
- Locate the "Cancel subscription" or "Manage subscription" option.
- Follow the on-screen prompts and confirm your cancellation when prompted.
- Pro tip: Racing TV may ask why you're leaving; answer honestly if you wish, but it's optional. Your feedback helps them improve.
- Warning: Take a screenshot of the cancellation confirmation page. You'll need proof if billing disputes arise later.
- Check your email for a cancellation confirmation message within 24 hours.
Cancel as a UK or ireland customer (phone only)
UK and Ireland subscribers cannot cancel online; you must contact customer services by phone to process your cancellation.
- Visit the Racing TV contact page and locate the UK or Ireland customer service phone number.
- Call during their published business hours; have your account email address and subscription details ready.
- Tell the representative you want to cancel your subscription.
- Pro tip: Ask for a reference number or confirmation code for your records before you hang up.
- Warning: Request written confirmation via email after the phone call, so you have proof of cancellation.
- Confirm the cancellation takes effect and whether you retain access until the end of your billing period.
- Note the date you called and keep the email confirmation safely.
Cancel an apple app store or google play subscription
If you subscribed through an app store rather than Racing TV's website, you must cancel through your device's subscription settings, not directly with Racing TV.
- For Apple App Store (iPhone, iPad, or Mac):
- Open the Settings app and tap your name at the top.
- Select "Subscriptions" and find Racing TV in the list.
- Tap "Cancel Subscription" and confirm.
- You'll see a cancellation confirmation on screen.
- For Google Play (Android):
- Open the Google Play Store app and tap your profile icon (top right).
- Select "Payments and subscriptions", then "Subscriptions".
- Find Racing TV and tap "Cancel subscription".
- Follow the prompts and confirm cancellation.
- Pro tip: App store cancellations are instant. Verify it's gone from your active subscriptions list immediately.
What happens to your account after cancellation
Knowing what to expect after you cancel helps you avoid confusion and plan your viewing time wisely.
Your access and billing after cancellation
Once you cancel, Racing TV stops future automatic renewals immediately. However, you normally retain access to the service until the end of your current paid billing period. If your subscription expires on 15 March, for example, and you cancel on 5 March, you keep full access until 15 March. After that date, the service stops, and you cannot log in.
No further charges appear on your credit or debit card after your final billing period ends, provided you've cancelled before the renewal date.
Your account and saved data
Racing TV keeps your account on file for record and billing purposes even after cancellation. If you wish to export personal data (such as your viewing history or preferences), request it from customer support before you cancel or shortly after. Your data is handled according to Racing TV's privacy policy. If you want to reactivate your subscription later, your account information will still be there.
Refunds and your cancellation timing
Refund eligibility depends on when you cancel and which consumer protections apply to you as a New Zealand customer.
New zealand consumer protections and cooling-off rights
New Zealand law does not provide an automatic 14-day cooling-off right for online subscriptions in most cases. However, the Consumer Guarantees Act requires that services be of acceptable quality, fit for purpose, and as described. If Racing TV misleads you about its features, fails to deliver live racing as promised, or provides poor streaming quality, you have grounds to complain and potentially claim a refund under consumer law.
Pro tip: Keep records of your sign-up date, any trial terms advertised, confirmation emails, and screenshots of the service features at the time you subscribed. These become vital evidence if you need to lodge a complaint.
Refund scenarios
You are unlikely to receive a refund after cancelling outside a statutory cooling-off period, which New Zealand subscriptions typically do not offer. However, exceptions exist:
- If Racing TV significantly changes the service (for example, removing all New Zealand racing content) and you cancel as a result, a pro-rata refund for unused service time may be justified under fair dealing principles.
- If the service was faulty or misrepresented at the time of sign-up and you can prove it within a reasonable timeframe, the Consumer Guarantees Act allows you to claim a refund or credit.
- If you cancel within a free trial period before the trial expires, no charges appear on your account.
Warning: Do not rely on automatic refunds. If you believe you deserve one, contact Racing TV customer support in writing with evidence, or escalate to the Commerce Commission if Racing TV refuses to engage.
Racing TV pricing and plan details
Understanding what you're paying helps you decide whether cancellation is the right choice or if a different plan suits you better.
Current plan and pricing
| Plan name | Price (GBP) | Approx. price (NZD) | Billing cycle | Key features | Best for |
|---|---|---|---|---|---|
| Racing TV International | £29.99 | ≈ NZ$63.00 | Monthly | Live racing + 7-day catch-up | Regular horse racing fans |
| Annual option (if available) | Varies by region | Contact Racing TV | Yearly | Same as monthly | Committed enthusiasts |
Pricing shown is approximate and based on GBP to NZD conversion. New Zealand specific pricing was not found; Racing TV may charge in GBP or USD depending on your payment method. Always check your confirmation email for the exact amount you're being charged in your local currency.
Common mistakes when cancelling racing TV
Cancellation should be simple, but small oversights can cause delays or unexpected charges. Here's what to avoid.
Mistake 1: cancelling through the app without using the correct app store
If you subscribed through Apple App Store or Google Play, deleting the Racing TV app from your device does NOT cancel your subscription. You must cancel through the app store's subscription settings, or charges will continue. Stopee has helped thousands of consumers recover from this exact mistake, so double check which platform holds your subscription before you act.
Mistake 2: not requesting written confirmation
Phone cancellations (UK and Ireland) leave no automatic paper trail. If you don't ask for an email confirmation or reference number, you have no proof you called, and Racing TV might argue you never cancelled if a charge appears later.
Mistake 3: cancelling during a trial but failing to check the expiry date
Free trials come with a set end date. If you cancel after that date has passed, you're liable for the charge that just went through. Always cancel well before your trial ends if you don't want to be billed.
Mistake 4: ignoring your billing cycle date
Cancelling on the 20th of a month when you're charged on the 25th won't stop that upcoming charge. Cancel early enough in your billing cycle to ensure the cancellation processes before renewal. If you're close to renewal, call Racing TV customer services and ask them to backdate the cancellation.
After you cancel: what to do next
Cancellation is complete, but a few follow-up steps protect you and confirm everything went smoothly.
Verify cancellation took effect
Log into your Racing TV account 24 hours after cancellation to confirm you cannot access the service. If you can still log in and watch after your billing period should have ended, contact customer support immediately. Save screenshots as proof.
Monitor your payment card
Check your credit or debit card statement in 5-7 days to ensure no further charges appear from Racing TV. If a charge does appear after cancellation, contact your bank and Racing TV customer support together. Your bank can raise a chargeback dispute if Racing TV refuses to refund an unauthorised charge.
Keep your confirmation records
Store your cancellation confirmation email, reference number, and any screenshots in a folder for at least 12 months. If a dispute arises, you'll have instant proof of when and how you cancelled. Stopee recommends keeping these records even after the subscription dispute is resolved, in case the same company tries to bill you again in the future.
Your consumer rights in new zealand
Understanding your legal position empowers you to stand firm if Racing TV tries to deny your cancellation or retain your money unfairly.
The consumer guarantees act and online services
The Consumer Guarantees Act 1993 protects you when you buy services, including subscriptions. Racing TV must provide:
- A service of acceptable quality and fit for purpose (live racing that actually streams, not constant buffering or blackouts).
- Accurate descriptions of what you're paying for (if they advertise "all UK and Irish racing", they must include those events, not remove them mid-subscription).
- Prompt and efficient service (customer support that responds, cancellation processes that work).
If Racing TV breaches any of these guarantees, you can request a refund, replacement, or compensation under the law.
Fair trading act protections
The Fair Trading Act 1986 prohibits misleading or deceptive conduct. If Racing TV uses aggressive sales tactics, hides cancellation options, or makes false claims about features, you can lodge a complaint with the Commerce Commission. Examples include:
- Hiding the phone-only cancellation requirement in tiny print.
- Claiming you can cancel online when you actually cannot.
- Charging you after you've cancelled.
Pro tip: If Racing TV refuses to honour your cancellation or refund claim, contact the Commerce Commission. Stopee recommends gathering all your evidence first: emails, screenshots, card statements, and a written summary of what went wrong and when.
Escalation steps if racing TV ignores your complaint
- Email Racing TV customer support with a formal complaint, copies of your evidence, and a clear deadline (e.g., 10 business days) for a response.
- If they don't reply or refuse your claim, file a complaint with the Commerce Commission at comcom.govt.nz.
- The Commerce Commission investigates breaches of consumer law and can force Racing TV to refund you or face penalties.
- Keep Stopee's website handy; our guides help you understand your rights and document your case professionally.
Should you cancel or stay: a quick decision guide
Before you cancel, ask yourself whether the service genuinely isn't worth it, or whether a simple adjustment might save your subscription.
| Reason to stay | Reason to cancel |
|---|---|
| You watch live racing 2+ times per week | You've only watched once in three months |
| The service streams reliably without buffering | Constant streaming issues or blackouts |
| Racing coverage includes events you care about | Your favourite races or regions are no longer covered |
| Customer support responds and helps | Support is unresponsive or unhelpful |
| You use the 7-day catch-up feature regularly | You never use catch-up; only live streams matter |
| The monthly cost fits your budget comfortably | NZ$63 monthly feels like a stretch |
If most of the left column applies, consider staying. If the right column describes your situation, cancel confidently. Stopee exists to help you make this decision clearly and execute it without regret.
Contact information for racing TV
You'll need accurate contact details to cancel or escalate a complaint.
Phone cancellation and customer support
UK and Ireland customers must call Racing TV customer services to cancel. Visit the Racing TV website and locate your regional contact number. Have your account email address and subscription start date ready before you call.
International customers (New Zealand included) can cancel online at intl.racingtv.com, but you may also call customer support if you prefer phone assistance. The contact page on the Racing TV website lists phone numbers and email addresses.
UK head office (for written complaints)
If Racing TV's customer support doesn't resolve your cancellation or refund dispute, send a formal written complaint to their UK office. The specific mailing address is listed on Racing TV's "Contact Us" page. Include your account email, subscription dates, and a detailed explanation of your issue. Request a response within 10 business days.
Escalation in new zealand
If Racing TV ignores your formal complaint or refuses to honour consumer protections, escalate to:
Commerce Commission
Website: comcom.govt.nz
The Commerce Commission handles complaints about breaches of the Consumer Guarantees Act and Fair Trading Act. File your complaint online with screenshots, emails, and a summary of what happened.
Your next steps: cancel racing TV with confidence
You now have everything you need to cancel Racing TV safely and on your own terms. Choose the method that matches how you subscribed (online, phone, or app store), follow the step-by-step instructions above, and keep your confirmation records. Monitor your account and payment card afterward to ensure the cancellation sticks. If Racing TV tries to charge you again or refuses to cancel, you have consumer protections and escalation pathways available.
Stopee has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and assert their rights against companies that try to make cancellation difficult. Whether you're cancelling Racing TV today or planning ahead, Stopee provides clear, practical guides for every major subscription service. Visit stopee.com to explore more cancellation guides, find contact details, and learn about your consumer rights across streaming services, memberships, and recurring charges. You deserve control over your spending and your data, and Stopee is here to help you take it back.