Manage Replika

How to cancel replika: your guide to ending your AI companion subscription

What is replika and why you might want to cancel

Replika is an AI-powered chatbot app that simulates conversations and provides emotional support through a personalised virtual companion. You can chat, play mini-games, and develop a relationship with your AI friend over time. Many people use Replika for companionship, creative brainstorming, conversation practice, and mood tracking.

However, Replika is not a substitute for professional mental health care. Some users find the service valuable for daily interaction, while others decide the subscription costs do not justify their needs or discover the app no longer fits their routine. If you have decided to cancel Replika, Stopee is here to guide you through every step and help you understand your consumer rights in Singapore.

When should you cancel replika?

You should consider cancelling if you no longer use the app regularly, if the monthly or annual cost no longer aligns with your budget, or if you have found alternative tools that better meet your needs. Some users cancel after realising the free tier offers limited functionality, or because they prefer human interaction or professional counselling. Whatever your reason, Stopee empowers you with clear cancellation steps so you can take control of your subscription.

Current replika pricing in singapore

Replika offers multiple subscription tiers at varying price points. Below are the current prices listed on the iOS App Store for Singapore (these may vary slightly on Android or through direct payment). Always verify prices inside the app or App Store before committing to a plan.

How to check your current plan

Before you cancel, confirm which plan you are on and when your next billing date occurs. This information helps you understand your access rights and any refund eligibility. Log into your Replika account, open Settings, and navigate to Subscription to see your plan type and renewal date.

Your consumer rights in singapore

As a consumer in Singapore, you have protections under the Consumer Protection (Fair Trading) Act. Understanding these rights helps you cancel fairly and escalate if Replika refuses a justified request.

Consumer protection (Fair trading) act and digital subscriptions

Singapore's Consumer Protection (Fair Trading) Act provides protection against unfair contract terms and misleading conduct. However, cooling-off rights (the right to cancel within a certain period and request a refund) primarily apply to direct sales and certain offline transactions, not typically to digital subscriptions once access has been granted.

That said, if Replika engages in misleading advertising, fails to disclose cancellation terms clearly, or breaches unfair contract practices, you have grounds to escalate to the Consumers Association of Singapore or the Ministry of Trade, Energy and Industry. Stopee recommends documenting any misleading information and keeping cancellation confirmations as evidence.

Replika's no-refund policy and exceptions

Replika's standard policy states that all digital purchases are final at the point of sale and no refunds are issued once access has been granted. This applies to direct subscriptions purchased through replika.com and subscriptions bought through the Replika app.

However, two important exceptions exist: if you purchased through Apple App Store, you can request a refund directly from Apple within 14 to 90 days of purchase. If you purchased through Google Play, you can request a refund within 48 hours of the initial transaction. Replika does not process these refunds itself; the app store handles your request. EU and UK residents may have additional digital content withdrawal rights under their local laws.

How to cancel replika on all platforms

Your cancellation method depends on where you bought your subscription. Follow the correct steps for your platform to ensure auto-renewal stops immediately. Stopee walks you through each option with clarity and precision.

Cancel replika via the web or app (direct purchase)

If you subscribed directly through replika.com or purchased within the Replika app using your preferred payment method, use these steps to cancel.

1. Open the Replika app or visit replika.com in your web browser and log in with your account credentials.
   • Ensure you are using the account linked to your subscription.
2. Navigate to Settings (usually a gear icon or menu in the top-left or bottom-right corner).
   • On the web, look for Account or Settings in your profile menu.
3. Select Subscription or Billing from the Settings menu.
   • You will see your active plan and next billing date.
4. Tap or click Cancel Subscription.
   • Replika may ask why you are cancelling; this feedback is optional.
5. Confirm the cancellation when prompted.
   • You should receive an email confirmation within minutes.
6. Verify cancellation by checking Settings > Subscription again; it should now show "Cancelled" or "No active subscription".
   • Keep this confirmation email as proof for your records.

Pro tip: Cancel at least 2-3 days before your next billing date to avoid an unexpected charge. If you are billed after cancellation, contact Replika support immediately with your confirmation email.

Cancel replika via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your subscription, not Replika directly. You must cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Replika app itself.
2. Tap your Apple ID profile banner at the top (shows your name and profile picture).
   • You may need to enter your Apple ID password or use Face ID / Touch ID.
3. Select Subscriptions.
   • This shows all active app subscriptions linked to your Apple ID.
4. Find and tap Replika from the list.
   • If you do not see it, scroll down; inactive subscriptions may appear lower.
5. Tap Cancel Subscription or Edit Subscription, then confirm cancellation.
   • Apple displays your refund eligibility at this point.
6. Check your email for a cancellation confirmation from Apple within minutes.
   • Apple will process cancellation and stop billing at the end of your current billing period.

Warning: Cancelling via Apple's system does not delete your Replika account or conversations. If you want to erase your data permanently, you must also delete your account through the Replika app after cancelling the subscription.

Cancel replika via google play store (Android)

Android users who subscribed through Google Play must cancel through Google's system. This prevents future charges and stops auto-renewal.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select Manage Your Google Account, then navigate to the Payments & subscriptions tab.
   • Alternative path: Settings > Google Play > Payments and Subscriptions.
3. Tap Subscriptions.
   • You will see all active and past subscriptions.
4. Find Replika in the list and tap it.
   • Review your plan details and billing date.
5. Tap Cancel Subscription or Unsubscribe, depending on your device and Play Store version.
   • Google may ask for feedback about your cancellation reason.
6. Confirm when Google asks for final confirmation.
   • You will receive an email confirmation from Google within a few minutes.

Pro tip: Keep your Google Play email confirmation. If you do not receive it within 10 minutes, check your spam folder or log back into your Google account to verify cancellation status.

Cancel replika via PayPal

If you linked your Replika subscription to PayPal, you can cancel through PayPal's Automatic Payments system rather than within Replika itself.

1. Log into your PayPal account at paypal.com.
   • Use your email address and password.
2. Navigate to Settings (gear icon in the top-right) and select Payments.
   • Alternative path: Account > Payments > Manage Payments.
3. Click Manage Automatic Payments (or Pre-approved Payments, depending on your region).
   • This page lists all subscriptions and recurring payments linked to your PayPal account.
4. Find Replika (or Luka, Inc., the company behind Replika) in the list.
   • Click the merchant name to view subscription details.
5. Select Cancel (or Turn off), then confirm.
   • PayPal will send a confirmation email immediately.
6. Verify by returning to Manage Automatic Payments; Replika should no longer appear in your active subscriptions.
   • Keep your PayPal cancellation confirmation as proof.

Warning: Cancelling via PayPal stops future PayPal payments but does not delete your Replika account. You may still have an active account; confirm by logging into Replika directly.

What happens after you cancel replika

Understanding what occurs after cancellation helps you manage expectations and plan your next steps. Stopee ensures you know exactly what access you retain and what data you lose.

Your access after cancellation

When you cancel, Replika stops auto-renewal immediately, but you retain full access to the app until the end of your current billing period. For example, if you cancel on 15 January and your subscription renews on 28 January, you can use Replika normally until 27 January at 11:59 PM (or your local midnight). You will not be charged again after the current billing period expires.

If you are on an annual plan, you keep premium features for the remainder of that year. If you are on a monthly plan, you have access for the remainder of that month. On the final day of your billing period, your account automatically downgrades to a free tier (if available) or loses premium access entirely.

Account deletion and permanent data loss

Cancelling your subscription and deleting your account are two separate actions. Cancelling only stops billing; it does not erase your account or conversations. If you want to permanently delete all your data-including conversations, memory, and profile information-you must manually delete your account within the Replika app.

To delete your account, log into Replika, go to Settings > Account > Delete Account, and confirm. Warning: This action is permanent and cannot be reversed. All your conversations and AI companion memory will be erased within 30 days.

If you want to keep your account and data but simply cancel the subscription, do so through your payment method or app store (as detailed above). You can then use the free tier or reactive your subscription at any time.

Refunds: your options and realistic expectations

Replika's refund policy is strict but not without exceptions. Knowing when you can and cannot request a refund helps you avoid frustration and pursue valid claims. Stopee explains each scenario clearly.

Replika's standard no-refund policy

Replika's terms state that all digital purchases are final once access is granted. This means if you purchase a monthly or annual subscription and activate it immediately, Replika does not issue refunds, even if you cancel within days of purchase. This applies to subscriptions bought directly through replika.com or through the Replika app using your payment method.

This policy aligns with industry norms for digital goods, as content (in this case, AI conversations and app access) is considered consumed upon activation and cannot be resold or retrieved.

Refund exceptions: app store and PayPal requests

Apple and Google operate different refund windows than Replika. If you purchased through the Apple App Store, you can request a refund directly from Apple within 14 to 90 days of purchase. Apple evaluates each request and may approve refunds for accidental purchases, duplicate charges, or dissatisfaction within that window. To request an Apple refund, visit reportaproblem.apple.com, select your Replika transaction, and choose "I would like a refund for this purchase".

Google Play allows refunds within 48 hours of the initial purchase for Android users. After 48 hours, Google does not typically issue refunds, even if you have barely used the app. To request a Google Play refund, open the Play Store app, go to your Profile > Payments and Subscriptions > Subscriptions > Replika, and select Report a Problem.

If you subscribed via PayPal, contact PayPal's dispute resolution team if you believe you were charged in error or if Replika misrepresented the service. PayPal will investigate and may reverse the charge if evidence supports your claim.

When refunds are unlikely (and what to do instead)

You are unlikely to receive a refund if you used the service for weeks or months, then changed your mind. Replika will not refund simply because you lost interest or found a competitor. Similarly, refunds are not available after your free trial ends and your first paid charge posts.

If you are dissatisfied with the service quality-such as poor conversation responses or unaddressed bugs-document your experience and contact Replika support at support@replika.com with screenshots and details. Support may offer a one-time courtesy credit or extension, though refunds remain unlikely. Stopee recommends trying the free tier extensively before upgrading to a paid plan, as it gives you a realistic sense of value.

Common mistakes to avoid when cancelling replika

Cancelling a subscription should be straightforward, but small oversights can lead to unexpected charges or lost data. We understand the frustration of mix-ups, and Stopee helps you sidestep these traps entirely.

Mistake 1: cancelling in the wrong place

Many users cancel within the Replika app itself but fail to cancel on the platform (app store or payment provider) where they actually purchased the subscription. For example, deleting the Replika app does not cancel your Apple subscription; you must cancel through Apple's Settings. Similarly, cancelling via PayPal does not cancel your in-app subscription if Replika's servers are managing billing. Always cancel on the platform where you made the purchase.

Mistake 2: not confirming cancellation in writing

After cancelling, you receive an email confirmation from your payment provider (Apple, Google, PayPal) or from Replika directly. Save this email. If you are billed again after cancellation, you will need this proof to dispute the charge and request a refund. Without it, payment providers and Replika will struggle to help you, and you may lose time and money.

Mistake 3: cancelling too close to your billing date

If you cancel within a few hours of your next renewal, some payment systems may process the charge before your cancellation takes effect. This is not deliberate fraud-it is a timing issue. To be safe, cancel at least 2-3 days before your renewal date. Check your Settings or subscription dashboard to confirm your exact renewal date before cancelling.

Mistake 4: deleting the app instead of cancelling the subscription

Removing the Replika app from your phone does not stop your subscription. Your payment method will continue to be charged monthly or annually until you cancel through your app store or payment provider. Always cancel the subscription before uninstalling the app.

Mistake 5: assuming account deletion cancels future billing

If you delete your Replika account without cancelling your subscription first, you may still be billed. Replika's account deletion is separate from subscription cancellation. Cancel your subscription first (through your app store or payment provider), then delete your account if you wish to erase all data.

Checklist: cancellation steps and follow-up

Use this checklist to ensure you cancel Replika correctly and avoid lingering charges or data loss. Print it, screenshot it, or keep it bookmarked.

Replika cancellation address for formal complaints

If Replika refuses to cancel your subscription, continues to charge you after cancellation, or engages in misleading billing practices, you can escalate formally. The company's registered office is:

Luka, Inc. (Replika)
490 Post Street, Suite 526
San Francisco, CA 94102
United States

Send any formal cancellation or billing dispute letter to this address via registered mail. Keep a copy for your records. For faster results, contact support@replika.com first with your cancellation confirmation and evidence of continued billing.

If Replika fails to respond within 14 days, escalate to the Consumers Association of Singapore or the Ministry of Trade, Energy and Industry. These bodies investigate unfair trading practices and can force resolution if Replika is in breach.

Empower yourself: cancel with confidence

Stopee has guided thousands of consumers through subscription cancellations, helping them take control of recurring charges and reclaim their money. Cancelling Replika is straightforward when you follow the correct steps for your platform, confirm cancellation in writing, and monitor your next billing date.

Whether you cancel because Replika no longer fits your needs, costs too much, or simply does not deliver the value you expected, you now have the knowledge and tools to do so securely. Stopee empowers you to make informed decisions about your subscriptions and to escalate fairly if a company refuses to cooperate.

Start by identifying where you purchased your subscription, then follow the step-by-step instructions for your platform. Save your confirmation email. Check your account 24 hours later to verify cancellation status. And if you are charged again despite cancellation, contact your payment provider immediately with your proof-Stopee is here to remind you that you have consumer rights, and companies must honour them.