Manage Breeze Wellbeing

How to cancel breeze wellbeing: step-by-step guide for singapore users

What is breeze wellbeing and why you might want to cancel

Breeze Wellbeing is a subscription-based mental health and wellness platform that delivers personalised mood tracking, self-growth courses, relaxation features and psychological tools through mobile apps and web access. Many Singapore users find value in its structured approach to mental wellbeing, but life circumstances change, budgets shift, and sometimes the service simply doesn't fit your needs anymore. At Stopee, we understand that cancelling any subscription can feel unnecessarily complicated, which is why we've created this straightforward guide to help you exit smoothly.

How breeze wellbeing works

You access Breeze Wellbeing through iOS and Android apps, or directly from their website. The platform offers both free and premium tiers; premium features unlock through an active subscription. Your subscription renews automatically at the end of each billing cycle, which is why cancelling before your next renewal date matters if you want to avoid an unexpected charge.

Common reasons to cancel

You might decide to cancel because the app doesn't match your mental health needs, you've found a more affordable alternative, you're managing your wellness differently now, or your financial priorities have shifted. Whatever your reason, Stopee is here to ensure you understand every step of the process and know your consumer rights along the way.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Breeze Wellbeing. Understanding these rights empowers you to negotiate refunds or dispute charges if something goes wrong.

What the consumer protection (Fair trading) act means for you

Under Singapore law, merchants must provide accurate service descriptions and fair contract terms. If Breeze Wellbeing misrepresents its features or charges you without proper consent, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). Importantly, digital services purchased online fall under this protection, though refund eligibility may depend on whether you've already accessed the service.

Your 14-day cooling-off period

If you purchased Breeze Wellbeing directly from their website (not through App Store or Google Play), you may have a 14-day window to cancel and request a refund under distance selling rules, provided you haven't yet accessed the premium content. However, once you actively use the service, your cancellation right may be forfeited. Always check Breeze's terms of use to confirm their specific cooling-off policy.

How to cancel breeze wellbeing on iPhone

Cancelling your Breeze Wellbeing subscription on iPhone requires you to use Apple's App Store settings, not the Breeze app itself. Most users miss this step and accidentally leave their subscription active.

Step-by-step iPhone cancellation

1. Open the Settings app on your iPhone and tap your name at the top of the screen.
   • Your Apple ID profile appears immediately below the settings banner.
2. Tap Subscriptions from the menu options.
   • You'll see a full list of every active subscription linked to your Apple ID.
3. Find and tap Breeze Wellbeing in the subscriptions list.
   • If you can't see it, scroll down-subscriptions are alphabetically ordered.
4. Tap Cancel Subscription at the bottom of the Breeze Wellbeing details screen.
   • Apple will ask you to confirm; select the reason for cancellation if prompted.
5. Confirm your cancellation by tapping the final confirmation button.
   • You'll receive an email confirmation from Apple within minutes.

Warning: Deleting the Breeze Wellbeing app from your iPhone does NOT cancel your subscription. Your payment method will still be charged at your next billing date unless you complete the steps above.

Pro tip: Stopee recommends cancelling at least 3 days before your renewal date to avoid any processing delays with Apple. Check your confirmation email to verify the exact date your subscription ends.

How to cancel breeze wellbeing on android

Android users must navigate Google Play's subscription management system, which operates separately from the Breeze Wellbeing app itself. The process is slightly different from iPhone but equally straightforward when you know where to look.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right corner.
   • Your profile icon appears as a circle with your initial or profile picture.
2. Tap Manage subscriptions from the dropdown menu.
   • You'll see all active and cancelled subscriptions here.
3. Locate Breeze Wellbeing in the active subscriptions list.
   • Subscriptions are listed alphabetically; scroll if needed.
4. Tap Cancel subscription on the Breeze Wellbeing subscription details page.
   • Google Play will ask you to confirm and may ask why you're cancelling.
5. Confirm your cancellation by selecting Yes, cancel from the final prompt.
   • You'll see a confirmation message; Google Play also sends confirmation via email.

Warning: You must cancel at least 24 hours before your next billing date to prevent the charge from going through. Google Play processes cancellations on a queue basis, so earlier is always safer.

Pro tip: Screenshot your cancellation confirmation from Google Play. This protects you if a charge appears on your statement and you need to dispute it with your bank or pursue a refund through Stopee's documentation process.

How to cancel breeze wellbeing if you paid via their website

If you purchased your Breeze Wellbeing subscription directly from breeze-wellbeing.com using a credit card, debit card, or other payment method, you'll cancel through your account dashboard on their website rather than through a third-party platform.

Website cancellation steps

1. Visit breeze-wellbeing.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
2. Navigate to your account settings or subscription management section.
   • This is usually found under "Account," "Profile," or "Subscriptions" in the main menu.
3. Locate your active subscription and select the cancellation option.
   • You may see a "Cancel subscription," "End membership," or "Unsubscribe" button.
4. Complete any final confirmation steps or surveys Breeze presents.
   • The company may ask why you're leaving; you can skip this if you prefer.
5. Look for a final confirmation message confirming your cancellation is processed.
   • Breeze should send you a confirmation email immediately or within 24 hours.

Warning: If you cannot locate the cancellation option on the website, contact Breeze Wellbeing support directly at their support portal. Do not assume your subscription has cancelled just because you've stopped using the app.

Pro tip: Website purchases often continue through the end of your paid billing period even after you cancel, so you'll retain access until that date. Deleting your account separately is different from cancelling your subscription; Stopee advises contacting support if you want your account data permanently removed.

What happens after you cancel breeze wellbeing

Cancelling your subscription doesn't immediately cut off access. Understanding what changes after you cancel helps you avoid surprises and plan your mental health resources accordingly.

Your access after cancellation

You typically retain premium access to Breeze Wellbeing until the end of your current paid billing period. If you paid for a monthly subscription and cancelled on the 15th of the month, you'll keep all premium features until the end of that month. This grace period lets you explore alternatives without losing immediate access to your existing progress and saved data.

Auto-renewal stops here

After successful cancellation, auto-renewal ceases at your next scheduled billing date. You will not be charged again if your cancellation completes before that date. However, Stopee strongly recommends confirming your cancellation status 3-5 days after you cancel, just to verify no unexpected charge appears on your payment method.

Your data and account remain intact

Cancelling your subscription does not automatically delete your account or your stored mood tracking data, courses completed, or personal notes. If you want your data removed completely, you'll need to contact Breeze Wellbeing support separately and request account deletion. This gives you time to export any important information before the account closes.

Refunds: what you're entitled to after cancellation

Refund eligibility depends on where you purchased your subscription and when you request it. Stopee breaks down your options clearly so you know whether you have grounds for a refund.

Refunds from app store purchases

If you subscribed to Breeze Wellbeing through Apple's App Store, Apple itself handles all refunds, not Breeze. Apple typically allows refund requests within 45 days of the charge date. To request an App Store refund, visit reportaproblem.apple.com, find the Breeze charge, and select "I'd like a refund for this purchase" or "Request a refund." Explain that the service didn't meet your needs or didn't work as advertised. Apple reviews your claim and usually responds within 48 hours. Breeze cannot directly issue App Store refunds on your behalf.

Refunds from google play purchases

Google Play offers a 48-hour refund window from the date of purchase, regardless of when you cancel. If you subscribed within the last 48 hours and want a refund, open Google Play, navigate to your subscription, and select "Refund" or "Request refund" from the three-dot menu. After 48 hours, Google Play typically denies refunds unless Breeze explicitly breached the service description. As with Apple, Breeze defers refund decisions to Google's policies.

Refunds from direct website purchases

Breeze Wellbeing's terms of use typically state that website purchases are non-refundable unless required by applicable law. However, Singapore's Consumer Protection (Fair Trading) Act allows you to pursue a refund if the service was misrepresented or if you exercise your cooling-off right within 14 days of purchase, provided you haven't accessed the content yet. If Breeze refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) for free mediation.

When refunds are legally required

If Breeze Wellbeing charged your payment method without proper consent, charged you twice for the same period, or continued billing after you cancelled within the legally required timeframe, you have a right to a refund under Singapore consumer law. Document the unauthorized charge with screenshots and bank statements, then contact Breeze support with this evidence. If they refuse, file a complaint with CASE, which will investigate on your behalf at no cost.

Breeze wellbeing pricing and plans

Knowing Breeze Wellbeing's pricing structure helps you decide whether the service justifies its cost and whether cancelling saves you money long-term.

Current subscription plans

Note: Prices shown are approximate SGD conversions based on available data. Actual pricing may vary by region, promotions, or updates to Breeze's pricing model. Always verify the exact amount in your App Store, Google Play, or Breeze account before subscribing.

Common mistakes when cancelling breeze wellbeing

Many Singapore users believe they've cancelled their subscription only to discover a charge on their next billing date. These mistakes are preventable with the right knowledge.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error Stopee sees. Removing the Breeze Wellbeing app from your phone does absolutely nothing to cancel your subscription or stop auto-renewal. Your payment method will continue to be charged until you formally cancel through App Store (iPhone), Google Play (Android), or Breeze's website. Always use the official subscription management system for your platform.

Mistake 2: cancelling too close to your billing date

If you cancel fewer than 24 hours before your next billing date on Android or fewer than 3 days on iPhone, processing delays may cause your payment to go through. Stopee recommends cancelling at least one full week before your renewal date to guarantee the charge stops. Check your renewal date in your subscription settings before you proceed.

Mistake 3: assuming your account has closed

Cancelling your subscription does not close your account or delete your data. If you want your personal information and mood tracking history removed, you must contact Breeze Wellbeing support separately and request account deletion. Simply cancelling the subscription leaves your account open, which some users later regret if they don't want Breeze retaining their data.

Mistake 4: not keeping your cancellation confirmation

If you don't save or screenshot your cancellation confirmation email, you'll have no proof if a charge appears on your statement later. Keep all confirmation messages for at least three billing cycles after cancellation. This documentation is essential if you need to dispute the charge with your bank or file a complaint with CASE through Stopee's guidance.

Checklist: before you cancel breeze wellbeing

Use this checklist to ensure you've covered all the important steps before submitting your cancellation.

• Check your current renewal date so you know when to cancel by.
• Export or screenshot any important data, mood tracking insights, or completed courses you want to keep.
• Confirm which platform you subscribed through (App Store, Google Play, or Breeze website).
• Note your payment method and the last four digits of your card for dispute reference if needed.
• Review Breeze Wellbeing's terms of use to understand their specific refund and cancellation policies.
• Follow the cancellation steps for your platform (iPhone, Android, or website).
• Take a screenshot or save the cancellation confirmation email.
• Wait 24-48 hours, then check your subscription status again to verify cancellation went through.
• Monitor your payment method for 2-3 billing cycles to ensure no unexpected charges appear.

What to do if breeze wellbeing won't cancel your subscription

In rare cases, cancellation fails due to technical glitches, account restrictions, or unclear terms. Stopee knows how to escalate this situation and protect your rights.

Step 1: contact breeze wellbeing support immediately

Email Breeze Wellbeing's support team through their official website or support portal. Provide your account email, payment method last four digits, and the date you attempted to cancel. Attach a screenshot of your cancellation attempt. Breeze support usually responds within 24-48 hours and can manually cancel your subscription if the system has stalled.

Step 2: request a refund if you're charged after cancellation

If Breeze charges your payment method after you've submitted a cancellation request, immediately contact your bank or credit card issuer and report an unauthorized recurring charge. Banks can reverse these charges and often issue fraud claims. Simultaneously, contact Breeze support again with proof of your cancellation request and the unauthorized charge.

Step 3: escalate to the consumers association of singapore

If Breeze Wellbeing refuses to cancel or refund after you've documented your attempts, file a complaint with CASE (cas.org.sg) or call them at +65 6100 0315. CASE mediates disputes for free and investigates whether Breeze violated consumer protection law. Stopee has helped thousands of consumers escalate through CASE and recover refunds when companies refused to cooperate directly.

Alternatives to breeze wellbeing you might consider

If you're cancelling because the service isn't meeting your mental health needs, these alternatives offer similar features at different price points.

Summary: your next steps to cancel breeze wellbeing safely

Cancelling Breeze Wellbeing is straightforward once you know which platform you subscribed through and follow the official process. Stopee has shown you the exact steps for iPhone, Android, and direct website purchases, along with your consumer rights in Singapore and what to do if something goes wrong. Document every cancellation step, verify your cancellation status before your next billing date, and monitor your payment method for unauthorized charges. If Breeze Wellbeing refuses to cancel or refunds a legitimate claim, Stopee empowers you to escalate to the Consumers Association of Singapore for free mediation and support. You have more power than you think-use it confidently.

Contact information and company address

If you need to contact Breeze Wellbeing directly or file a formal complaint, use these resources.

Breeze wellbeing support

Visit their official support portal at support.breeze-wellbeing.com or contact them through their website contact form at breeze-wellbeing.com. Response times typically range from 24 to 48 hours during business days.

Escalation: consumers association of singapore

If Breeze Wellbeing does not resolve your complaint, contact CASE for free mediation:

• Phone: +65 6100 0315
• Website: cas.org.sg
• Email: enquiry@cas.org.sg
• Office address: 170 Ghim Moh Road, #01-02, Singapore 279621

Stopee remains your trusted resource throughout this process. We've helped thousands of consumers cancel subscriptions safely, recover unfair charges, and understand their rights under Singapore law. Whether you need clarification on any cancellation step, want to understand your refund options further, or need help escalating to CASE, Stopee is here to simplify the process and empower you to take control of your subscriptions and spending.