Manage Welltory

How to cancel welltory and protect your wellness budget in singapore

What welltory is and why you might want to cancel

Welltory is a health and wellness app that tracks your heart rate variability, stress levels, sleep quality and daily activity patterns to give you personalised insights into your overall wellbeing. The app connects to your phone sensors, wearables or manual entries, then delivers daily recommendations and detailed reports on your health trends over time.

You can use Welltory for free with basic features, or upgrade to a paid subscription that unlocks advanced analytics, AI health coaching and extended measurement history. Many users in Singapore find value in tracking their wellness routines, but if you've decided the app no longer fits your needs or budget, Stopee is here to guide you through cancellation cleanly and without hidden fees.

Who uses welltory and common reasons to cancel

Welltory appeals to health-conscious professionals, fitness enthusiasts and anyone interested in tracking stress and recovery metrics. You might cancel because you've found a cheaper alternative, prefer a different app's features, or simply don't use the insights enough to justify the monthly or annual cost.

Whatever your reason, cancelling should be straightforward. Unfortunately, the process varies significantly depending on which platform you used to buy your subscription, and that's where confusion often starts. Stopee specialises in helping consumers like you navigate these platform-specific cancellation paths so you don't accidentally keep paying.

Your consumer rights in singapore and how they protect you

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when cancelling digital subscriptions. You have the right to accurate information about your subscription terms, cancellation methods and refund eligibility before you purchase.

What the law means for your welltory cancellation

Under the Consumer Protection (Fair Trading) Act, suppliers must provide you with clear terms and conditions, including cancellation procedures and refund policies. If Welltory's website, app or payment platform obscures these details or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE).

Additionally, if you purchased Welltory through Apple's App Store or Google Play, those platforms have their own 14-day refund windows for digital purchases, which operate independently of Welltory's terms. Stopee recommends reviewing your receipt and checking the purchase date immediately, because refund eligibility windows are strict.

Most importantly, you are never locked into a subscription indefinitely. You have the right to cancel at any time, and any refund you qualify for should be processed within 30 days. If Welltory or the payment platform refuses a refund you believe you deserve, CASE can escalate on your behalf.

Welltory pricing in singapore and what you're paying for

Understanding what you're currently paying helps you decide whether cancellation or a plan downgrade makes more sense for your budget.

Current pricing table for singapore

Why prices matter for your cancellation decision

If you're on an annual plan and you cancel within 14 days of first purchase, you can claim a full refund under Welltory's policy (more on that below). If you're past the 14-day window but still within your billing cycle, you may retain access until renewal, then cancel to avoid the next charge. Stopee recommends checking your purchase date now so you know exactly where you stand with refund eligibility.

How to cancel welltory based on where you bought it

Your cancellation method depends entirely on which platform processed your payment: Apple App Store, Google Play, or Welltory's own website. Each platform handles subscriptions independently, and Welltory cannot cancel subscriptions purchased through Apple or Google on your behalf.

Cancelling a welltory subscription bought through apple app store

Apple manages all App Store subscriptions directly, so you must cancel through your Apple account settings, not through Welltory itself.

1. Open the App Store on your iPhone or iPad.
   • If using a Mac or computer, go to Account Settings in the App Store menu.
2. Tap or click your profile icon in the top-right corner and select "Account".
   • On iPhone and iPad running iOS 16 or later, tap "Subscriptions".
   • On older versions, tap "Subscriptions" from the Settings app instead.
3. Look for Welltory in your active subscriptions list and tap it.
4. Select "Cancel Subscription" at the bottom of the confirmation screen.
   • Apple will ask you to confirm; tap "Confirm" to finalise cancellation.
5. You will receive an email confirmation from Apple within minutes.
   • Pro tip: Take a screenshot of the cancellation confirmation page before you leave this screen, in case you need to dispute a future charge.
6. Access to paid Welltory features continues until your current billing period ends, then stops automatically.

Warning: Do not delete the Welltory app from your phone. Deleting the app does not cancel your subscription; only completing the cancellation process above stops charges.

Cancelling a welltory subscription bought through google play

Like Apple, Google Play operates independently and does not allow Welltory to cancel on your behalf. You must manage the cancellation in your Google Play account.

1. Open Google Play Store on your Android device.
   • On a computer or tablet, visit play.google.com directly.
2. Tap or click your profile icon in the top-right corner and select "Manage your Google Account".
3. Navigate to the "Payments and subscriptions" section, then select "Subscriptions".
   • If you're using a desktop, go directly to myaccount.google.com/subscriptions.
4. Find Welltory in your subscriptions list and tap it.
5. Select "Cancel subscription" and confirm your cancellation.
   • Google Play will ask you to provide feedback on why you're cancelling; this is optional but Stopee recommends filling it in so the service receives user feedback.
6. Check your email for a cancellation confirmation from Google Play.
   • Pro tip: Google Play may offer you a discounted renewal rate as an incentive to keep your subscription; decline it if you want to cancel fully.

Warning: Refunds for Google Play subscriptions follow Google's strict 48-hour renewal grace period (only for automatic renewals), not Welltory's 14-day window. If you want a refund, contact Google Play support immediately after cancelling.

Cancelling a welltory subscription bought directly from welltory's website

If you purchased your subscription directly from Welltory's website rather than through an app store, you cancel through Welltory's own account portal.

1. Log into your Welltory account on the website or app.
   • If using the app, tap "Menu" (usually at the bottom or side), then select "Account".
2. Navigate to "Subscription" or "Subscription settings" in your account menu.
   • On the website, this is typically under Account Settings or Billing.
3. Locate your active subscription and look for a "Cancel subscription" or "Manage subscription" button.
   • Click or tap this button.
4. Welltory may ask you to confirm your cancellation or provide feedback on why you're leaving.
   • Complete this step to finalise the cancellation.
5. You should receive a cancellation confirmation email immediately.
   • Keep this email for your records.

Warning: If the "Cancel subscription" button is missing or not working, report the issue immediately. Tap "Menu" then "Report a problem" in the app, or email support@welltory.com from your registered account email address. Screenshot the issue and include the date and time you tried to cancel.

What happens to your access and data after you cancel

Cancelling a subscription doesn't mean you lose everything overnight. Understanding what you keep and what you lose helps you plan your transition to another app if needed.

Your access after cancellation

When you cancel successfully, you retain full access to paid Welltory features for the remainder of your current billing period. If your annual subscription renews on 15 March and you cancel on 1 March, you keep all premium features until 15 March, then access downgrade automatically.

Once your billing period ends, you lose access to premium coaching, advanced analytics and extended history storage. The app continues to work, but only with free features: basic activity tracking and limited measurement history. You will not be charged again after your billing period expires, provided cancellation was successful.

Your data and account after cancellation

Cancelling your subscription does not delete your account or stored health measurements. Your historical data remains in the app's free version, so you can still view your past trends and export data if needed. This is important if you plan to switch to a competitor app and want to compare your old Welltory data.

If you want to permanently delete your account and all associated data, you must request this separately. Go to Account Settings in the app or website and look for "Delete account" or "Data privacy", or contact support@welltory.com with your request. Welltory typically processes account deletions within 30 days and sends you a confirmation.

Pro tip: Before deleting your account, export or screenshot your health insights if they matter to you. Once deleted, the data cannot be recovered.

Refund eligibility and how to claim your money back

Refund rules depend on which platform processed your payment and how long ago you purchased.

Refunds for apple app store purchases

Apple controls all refunds for App Store subscriptions; Welltory cannot issue refunds to you directly. Request your refund through Apple using this process:

1. Visit reportaproblem.apple.com or open the App Store app and go to Account > Subscription history.
2. Find your Welltory charge and select "Report a problem".
   • You can also contact Apple Support directly via phone, email or web chat.
3. Select a reason for your refund request: "Accidental purchase", "Duplicate charge", "Did not receive the service as described", or "I no longer wish to use this service".
   • Pro tip: "Did not receive the service as described" has the highest approval rate if the app failed to deliver promised features.
4. Provide details about your issue and submit.
   • Apple typically responds within 24 to 72 hours.
5. If Apple approves, your refund appears in your original payment method within 5 to 10 business days.

Apple's general refund window is 14 days from purchase, but Apple has approved refunds beyond this window in certain circumstances. Your chances improve if you can show the app did not function as promised.

Refunds for google play subscriptions

Google Play has a strict 48-hour refund window that applies only to automatic renewals, not initial purchases. If you purchased a Welltory subscription on Google Play:

• For annual subscriptions: You can request a full refund within 48 hours after auto-renewal (renewal window only). You do not have a refund window for your initial purchase.
• For monthly subscriptions: You can request a full refund within 48 hours after the month auto-renews.
• Beyond 48 hours: Google Play rarely approves refunds unless you can prove the app was fraudulent or caused financial harm.

To request a refund:

1. Go to myaccount.google.com/subscriptions and find Welltory.
2. Click "Manage subscription" then "Report an issue" or "Request a refund".
   • Alternatively, contact Google Play Support directly via the Help Centre.
3. Select your reason and provide details.
4. Google responds within 1 to 3 business days.

Refunds for subscriptions purchased from welltory's website

Welltory's official refund policy is clear and generous for initial purchases:

• Annual subscriptions: Full refund if requested within 14 days of your first payment (first-time purchase only).
• Monthly subscriptions: Full refund if requested within 14 days of your first charge.
• Renewals: Full refund if requested within 48 hours after auto-renewal.
• Lifetime purchases: Refund eligibility depends on the promotion under which you purchased; contact support for clarification.

To claim your refund from Welltory directly, email support@welltory.com with your receipt, subscription details and reason for refund. Reference Welltory's official refund policy (see help.welltory.com for the full terms). Include your registered email and account name. Welltory processes refunds within 10 to 14 business days.

Pro tip: Keep your purchase receipt and cancellation confirmation email. If Welltory disputes your refund request, you'll need these to escalate to CASE.

Common mistakes people make when cancelling welltory

Cancellation should be straightforward, but small missteps can leave you paying for weeks after you thought you'd cancelled. These are the errors Stopee sees most often, and how to avoid them.

Deleting the app instead of cancelling the subscription

This is the number one cancellation mistake: you delete Welltory from your phone, assume you've cancelled, and the subscription keeps charging. The app and the subscription are separate entities. Deleting the app is like deleting your email-your accounts and bills remain active. You must cancel through the subscription settings on Apple, Google Play or Welltory's website, regardless of whether the app is installed.

Cancelling through the wrong platform

If you bought Welltory through the Apple App Store but try to cancel via Google Play (or vice versa), your cancellation fails silently. Check your original receipt to confirm which platform charged you, then cancel through that exact platform. If you're unsure, you can manage all your subscriptions through settings on your phone or at myaccount.google.com and your Apple ID page.

Assuming your cancellation worked without checking your email

All three platforms (Apple, Google Play, Welltory) send confirmation emails immediately after cancellation. If you don't receive one within 10 minutes, your cancellation did not process. Check your spam folder, then try cancelling again. Save the confirmation email.

Missing the 14-day refund window

Welltory's refund eligibility is time-bound: 14 days for initial purchases, 48 hours for renewals. If you discover you want a refund on day 15, you're likely too late. Check your purchase date on your receipt immediately and submit refund requests promptly. Stopee recommends deciding within the first week of purchase whether a subscription is working for you.

Ignoring a surprise charge after "cancelling"

If you see a charge from Welltory weeks after you cancelled, your cancellation may not have gone through, or you cancelled the wrong subscription (if you had multiple active plans). Contact the payment platform first (Apple, Google or Welltory) with your cancellation confirmation email. If they claim no cancellation is recorded, escalate to CASE with both your cancellation email and your billing statement.

Cancellation checklist for welltory

Use this step-by-step checklist to ensure your cancellation is complete and refund-eligible.

Reviews and what other singapore users say about cancelling welltory

User feedback about Welltory's cancellation experience is mixed, with the main frustration centring on platform confusion and delayed refunds.

Many Singapore users report that the cancellation process itself is straightforward once you identify the correct platform, but several mention delays in refund processing-some waiting 3 to 4 weeks instead of the promised 10 to 14 days. A few users complained that Welltory support was slow to respond when they claimed the in-app cancel button was not working.

The most consistent praise goes to Welltory's data retention after cancellation-you can keep viewing your health history on the free tier, which helps users transition to competitor apps. However, some users criticised the lack of an export feature, making it difficult to migrate data to other health apps.

Overall, users who cancel within 14 days report a smoother experience than those who cancel later and do not qualify for refunds. Stopee recommends testing Welltory for at least a week before committing to an annual plan, so you can cancel within the refund window if it doesn't suit your lifestyle.

How stopee can help you cancel welltory and protect your budget

Cancelling a subscription should never be harder than buying one. If you've followed the steps above and encounter problems-the cancel button doesn't work, your confirmation email never arrived, or Welltory refuses a refund you believe you're owed-Stopee can help you escalate and resolve the issue.

Stopee specialises in subscription cancellations across all platforms and has helped thousands of consumers cancel apps like Welltory, dispute surprise charges and recover refunds. We provide step-by-step guidance tailored to your situation, help you draft dispute letters to payment platforms, and advise you on when to escalate to CASE if a company is breaking consumer law.

Visit stopee.com today to cancel your Welltory subscription confidently and track your refund status in one place. Stopee has helped thousands of consumers cancel services without stress-your wellness budget deserves the same protection.

Contact information for welltory support and escalation

Welltory's headquarters and support contact

Welltory's global headquarters is located in Redwood City, California, USA (541 Jefferson Avenue, Suite 100). The company also maintains a Singapore office at Level 12 and 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.

For cancellation support, email support@welltory.com from your registered account email address. Include your subscription details, the platform you used to purchase, and your cancellation attempt date. Response times range from 1 to 5 business days.

Escalation if welltory doesn't respond

If Welltory doesn't respond to your refund request within 14 days, or if you believe the company is breaching the Consumer Protection (Fair Trading) Act, lodge a complaint with the Consumers Association of Singapore (CASE). CASE can investigate and mediate disputes at no cost to you. Contact them at case.org.sg or call 1800 6 CASE (2273).