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Cancel Wellverse: Step-by-Step Guide
How to cancel wellverse and stop hidden charges in singapore
Why you might want to cancel wellverse
Wellverse is a subscription-based health and wellness app offering personalized fitness plans, nutrition tracking, and mindfulness resources. If you subscribed and now want to stop recurring charges, you're not alone-many Singapore users struggle with opaque cancellation processes and unexpected billing.
Common reasons to cancel
You might cancel Wellverse because the service doesn't fit your lifestyle, you've found a cheaper alternative, or billing has become unclear. Some users report that charges continue even after attempting to cancel, or that the app's features don't match the subscription cost.
Pro tip: Before cancelling, export any fitness data or progress you want to keep. Wellverse does not automatically delete this when your subscription ends.
When you should act immediately
If you notice unexpected charges on your bank statement or credit card, cancel right away and dispute the charge with your payment provider. Don't wait-Singapore's consumer protection laws give you stronger leverage if you act quickly.
At Stopee, we see cancellations succeed fastest when you gather evidence first and then contact support in writing.
Understand your payment method and billing source
Your cancellation path depends entirely on where you are billed-and identifying this correctly saves you weeks of frustration.
Check your billing source
Wellverse charges may come from three different merchants: Apple App Store (if you subscribed on iOS), Google Play Store (if you subscribed on Android), or directly from Wellverse itself. Your bank or credit card statement will show the merchant name-look for "Apple", "Google", or "Wellverse" on your most recent transaction.
Find your original purchase email receipt. This email will confirm which platform processed your subscription and is your first proof of billing.
Pro tip: Screenshot your bank statement showing the charge amount, date, and merchant name. You'll need this for cancellation or dispute claims.
Locate your account details
Open the Wellverse app and navigate to your account or profile section. Note your account email, account ID (if visible), and any plan name or subscription tier. This information helps support staff locate your subscription instantly.
If you've forgotten your login details, use the "Forgot Password" option on the app login screen before you cancel. You won't be able to access cancellation settings without logging in.
How to cancel wellverse step by step
Follow the method that matches your billing source. Each path takes different steps, but all achieve the same result: stopping future charges.
Cancel through apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Tap "Subscriptions".
- Find Wellverse in your active subscriptions list.
- Tap Wellverse.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm cancellation by tapping the red "Cancel Subscription" button.
- Apple will ask you to confirm your reason (optional to answer).
- You'll receive an immediate confirmation email to your Apple ID address.
- Screenshot the confirmation screen as proof of cancellation.
- Save this screenshot to your camera roll or cloud storage.
Warning: If you see "Manage" instead of "Cancel", your subscription may have already ended. Check the expiry date on screen to confirm.
Cancel through google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right.
- Tap "Manage your Google Account".
- Swipe to the "Payments and subscriptions" tab.
- Tap "Manage subscriptions".
- Select Wellverse from your active subscriptions.
- Tap "Cancel subscription".
- Confirm by tapping "Cancel subscription" again.
- Google will offer you options to pause or keep the subscription-ignore these and confirm cancellation.
- You'll receive a confirmation email to your Google account email.
- Take a screenshot of the final confirmation screen.
- Save proof of cancellation immediately.
Pro tip: If the "Cancel subscription" button is greyed out, Wellverse may have already processed your final billing cycle. Check the next renewal date to confirm when charges will stop.
Cancel direct billing from wellverse
- Check your bank statement to confirm if "Wellverse" appears as the merchant (not Apple or Google).
- If you see Apple or Google, use the steps above instead.
- Open the Wellverse app and log in to your account.
- Navigate to Account or Settings.
- Look for "Manage Subscription", "Billing", or "Payment Methods".
- Attempt to cancel within the app.
- If you see a cancellation option, select it and follow the prompts.
- Screenshot any confirmation message.
- If there is no in-app cancellation option, email Wellverse support directly.
- Use the email address listed in the app's "Contact Us" or "Help" section.
- Write: "I request cancellation of my Wellverse subscription effective immediately. My account email is [your email]. My account ID is [your ID if available]. Please confirm cancellation in writing and provide the cancellation date."
- Send from the email address linked to your account.
- Request a read receipt or reply confirmation.
- Save the email and any reply as proof.
- Forward copies to your personal email for backup.
Warning: Wellverse does not publish a cancellation email address on most regions' websites. Check inside the app for support contact details-never rely on third-party contact pages.
What happens after you cancel wellverse
Cancellation doesn't mean instant loss of access. Understand what you can still use and what you should monitor next.
Access and feature lockout
After you cancel, Wellverse typically allows access to premium features until your current billing cycle ends. If you cancelled on the 15th of the month but your renewal date is the 25th, you can use the app fully until the 25th. After that date, your access drops to free-tier features only (if available), or the app locks completely.
Log back into the app after cancellation to confirm your new expiry date. This date appears in your account or subscription settings.
Pro tip: Download or screenshot any workout plans, meal plans, or progress reports before your access expires. The app will not send reminders.
Monitor your bank account
Check your bank or credit card statement every 3 to 5 days for the next 2 weeks after cancellation. Look for any new charges from Wellverse, Apple, or Google. Unauthorized charges after cancellation are grounds for a chargeback dispute, which Stopee recommends pursuing immediately.
If you spot a charge after your cancellation date, contact your bank within 48 hours and file a dispute. Provide your cancellation confirmation as evidence.
Account data and deletion
Cancelling your subscription does not delete your account or personal data. Your fitness history, meal logs, and account email remain in Wellverse's system until you request deletion separately.
If you want your data deleted, contact Wellverse support in writing and request "full account deletion in accordance with Singapore's Personal Data Protection Act (PDPA)". Keep a copy of this request and any confirmation you receive.
Refund eligibility and how to claim
Refunds for Wellverse in Singapore are difficult but not impossible-it depends on how quickly you act and which law you invoke.
Official refund policy
Wellverse does not publish a clear refund policy for Singapore users. This opacity itself may breach the Consumer Protection (Fair Trading) Act, which requires traders to disclose cancellation and refund terms before purchase.
Because no formal policy exists, you have stronger legal ground to request a refund if charges were unclear at the point of purchase or if Wellverse made cancellation deliberately difficult.
When refunds are possible
| Scenario | Refund likelihood | Action |
| You cancelled within 7 days of first charge | High | Request refund in writing immediately |
| You cancelled within 14 days of first charge | Moderate | Request refund; escalate to bank if refused |
| You cancelled after 14 days | Low | Request refund; dispute only if unauthorized |
| Charges continued after you cancelled | High | Chargeback + PDPA complaint to PDPC |
| You were charged but never used the app | Moderate | Refund request + chargeback claim |
| Free trial converted to paid without clear consent | High | Chargeback + Personal Data Protection Commission complaint |
How to request a refund
- Email Wellverse support with the subject "Refund Request".
- Include: Your account email, date of charge, amount charged (in SGD), reason for refund request, and order/receipt number if available.
- Write: "I request a refund for my Wellverse subscription charged on [date]. Cancellation was difficult/unauthorised/unexpected and refund terms were not clearly disclosed. Please process a refund to my original payment method within 7 days."
- Request a written reply confirming receipt within 24 hours.
- Wait 5 business days for a response.
- If Wellverse refuses or doesn't reply, move to step 3.
- Contact your bank or credit card issuer and request a chargeback.
- Provide: your cancellation confirmation, the refund request email, and screenshots of charges.
- State the reason: "Service not as described" or "Unauthorized recurring charge" depending on your situation.
- Your bank will dispute the charge and may recover your money within 20 to 45 days.
Pro tip: Save every email exchange with Wellverse. If you escalate to your bank or file a complaint, this email thread is your strongest evidence.
Wellverse pricing and subscription plans
Knowing what you're paying for helps you negotiate refunds and avoid auto-renewal surprises.
Current pricing for singapore
Wellverse pricing changes regularly and varies by promotion. Do not rely on outdated summaries. Always check the app directly or your most recent receipt for current rates.
Typical plans include monthly subscriptions (billed every 30 days) and annual plans (billed yearly with a discount). Some users qualify for free trial periods-usually 7 to 14 days-before charges begin.
Before you subscribe to any service
At Stopee, we recommend you verify these details before entering your payment information:
- Exact cost in SGD and billing frequency (monthly or annual).
- Free trial length and the exact date charges will start.
- Whether auto-renewal is enabled and how to turn it off.
- A published cancellation method (in-app or email contact).
- Refund eligibility and timeline.
If the app doesn't show these details clearly, cancel and choose a competitor with transparent billing.
Your consumer rights in singapore
Singapore's consumer protection laws are stronger than many assume and give you leverage against Wellverse if it breaches billing or cancellation obligations.
Consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act protects you against misleading conduct, unfair contract terms, and unsolicited billing. Key protections include:
- Traders must clearly disclose cancellation and refund terms before you pay.
- Automatic renewal subscriptions must have a clear, accessible cancellation mechanism.
- If cancellation is deliberately hidden or made unreasonably difficult, this breaches the Act.
- You may claim damages or demand a refund if you suffered loss due to unfair terms.
If Wellverse hid its cancellation method or charged you after you attempted to cancel, you have grounds to lodge a formal complaint.
Personal data protection act (PDPA)
If Wellverse refuses to delete your account data after you request deletion, or shares your fitness data without consent, you can file a complaint with the Personal Data Protection Commission (PDPC). The PDPC can order data deletion and fine Wellverse if the breach is serious.
Pro tip: Document your data deletion request (email it to Wellverse and keep the sent copy). If they ignore you after 30 days, escalate to the PDPC.
How to escalate a complaint
- If Wellverse refuses to refund or cancels unfairly, file a complaint with the Consumers Association of Singapore (CASE).
- Visit www.case.org.sg and use their online complaints form.
- Attach your cancellation confirmation, refund request email, and bank statement.
- CASE will mediate between you and Wellverse at no cost.
- If your claim involves more than SGD 100,000 or Wellverse ignores CASE, escalate to the Small Claims Tribunal.
- Your claim must be under SGD 10,000 for most disputes.
- File online at www.sct.gov.sg with your evidence bundle.
Common cancellation mistakes and how to avoid them
Many cancellation attempts fail because users miss one small step. Cancelling is emotional-especially if unexpected charges frustrate you-so take a breath and follow this checklist to avoid wasting time.
Mistake 1: cancelling in the wrong place
If you subscribed through Apple App Store, cancelling directly in the Wellverse app will not work. The subscription is owned by Apple, not Wellverse. You must cancel through your Apple account settings. The same applies to Google Play Store.
Fix: Check your bank statement to confirm the merchant (Apple, Google, or Wellverse). Cancel through that platform only.
Mistake 2: forgetting to take screenshots
If you cancel online and don't screenshot the confirmation, you have no proof of cancellation. Wellverse's confirmation emails sometimes go to spam or disappear. Without screenshots, your bank and Wellverse can both claim you never cancelled.
Fix: Screenshot every screen that confirms your cancellation, immediately. Include the date and time visible on your device.
Mistake 3: not monitoring charges after cancellation
Users often assume cancellation is complete and stop checking their bank statements. Weeks later, they find mysterious charges continuing. By then, the refund window has closed and your bank is less likely to help.
Fix: Mark your calendar to check your bank statement on day 7, day 14, and day 21 after cancellation. Set a phone reminder so you don't forget.
Mistake 4: not requesting deletion of account data
Cancelling your subscription does not delete your account. Your fitness history, email, and payment information stay in Wellverse's system. If you want your data removed, email support and request "full account deletion"-don't assume it happens automatically.
Fix: Send a separate data deletion request after you cancel your subscription. Email it from the same address linked to your Wellverse account.
Mistake 5: accepting a refusal without escalation
Wellverse support may refuse your refund request immediately. This does not mean you have no right to a refund. It means you must escalate. Contact your bank, file a chargeback, or lodge a CASE complaint.
Fix: Never accept a "no" from customer service alone. If Wellverse refuses, escalate to your payment provider or a consumer authority.
Cancellation checklist and summary
Use this checklist to ensure your cancellation is bulletproof and tracked at every stage.
| Step | Action | Status |
| 1. Identify billing source | Check bank statement for merchant name (Apple, Google, or Wellverse) | ☐ |
| 2. Log into Wellverse account | Reset password if needed; note your account email and ID | ☐ |
| 3. Cancel subscription | Use the correct platform (App Store, Google Play, or email Wellverse directly) | ☐ |
| 4. Screenshot confirmation | Save proof of cancellation to your phone or cloud storage immediately | ☐ |
| 5. Check expiry date | Note when your premium access ends (in your account settings) | ☐ |
| 6. Monitor bank statement | Check for charges on days 7, 14, and 21 after cancellation | ☐ |
| 7. Request account deletion (optional) | Email Wellverse and request full account and data deletion if desired | ☐ |
Should you cancel or keep your wellverse subscription
Not everyone should cancel. Use this comparison to decide whether cancellation or pausing is right for you.
| Reason | Keep subscription | Cancel |
| Cost is high but value is strong | ✓ Keep and track progress | |
| You use it 2+ times per week | ✓ Keep | |
| You've used it less than 5 times total | ✓ Cancel and request refund | |
| Charges are unexpected or confusing | ✓ Cancel and investigate | |
| Cancellation is deliberately hidden | ✓ Cancel + complain to CASE | |
| You found a cheaper alternative | ✓ Cancel and switch |
Real user experiences and ratings
Wellverse holds a 4.5 out of 5 stars rating, but ratings don't tell the full story. Users consistently praise the app's workout variety and meal planning features, but express frustration with billing opacity and difficult cancellation.
Common positive feedback: "Great guided workouts", "Meal plans are detailed", "Progress tracking is easy".
Common complaints: "Couldn't find how to cancel", "Kept charging after I tried to cancel", "No refund policy anywhere", "Support didn't respond".
At Stopee, we see a pattern: the app itself is good, but the subscription billing practices are unfair to Singapore consumers. If you enjoy Wellverse's features, keep it. If billing frustrates you, cancel and switch to an app with clearer terms-Stopee has helped thousands of consumers cancel unwanted subscriptions and avoid hidden charges, and we're here to support your decision to move to a fairer service.
Contact details and escalation addresses
If Wellverse customer service doesn't respond or refuses your cancellation or refund request, use these official contacts to escalate.
Wellverse support
Check inside the Wellverse app for the most current support email. This email address changes by region and is not published on a single public page. Look for "Help", "Contact Us", or "Settings" in the app to find the official email.
When you email, use the subject line "Subscription Cancellation Request" and include your account email, account ID (if visible), subscription plan name, and current renewal date.
Consumer authorities in singapore
If Wellverse ignores your refund request or makes cancellation unreasonably difficult, escalate here:
- Consumers Association of Singapore (CASE) - www.case.org.sg - File a free mediation complaint.
- Personal Data Protection Commission (PDPC) - www.pdpc.gov.sg - File a complaint if Wellverse mishandles your data or refuses deletion.
- Small Claims Tribunal - www.sct.gov.sg - File a claim for refunds under SGD 10,000 if mediation fails.
Pro tip: Before you escalate, gather every email, screenshot, and bank statement proof. The stronger your evidence, the faster these authorities can help you.
Your bank or payment provider
If Wellverse charged you without authorization or continued charging after cancellation, contact your bank immediately:
- Call the number on the back of your credit or debit card.
- Ask to file a chargeback or dispute for the unauthorized charge.
- Provide: your cancellation confirmation, refund request email, and bank statement showing the charge.
- Your bank will investigate and may reverse the charge within 20 to 45 days.
Stopee recommends that you never wait more than 48 hours to file a chargeback. The faster you act, the stronger your claim.