Manage Restore Hyper Wellness
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Restore Hyper Wellness: Step-by-Step Guide
How to cancel restore hyper wellness and protect your wallet in singapore
Understanding restore hyper wellness before you cancel
Restore Hyper Wellness is a wellness recovery service chain based in the United States, offering advanced therapies like IV hydration, cryotherapy, infrared saunas, red-light therapy and compression treatments.
The company operates memberships in select markets, though current public studio locations in Singapore are limited to their corporate office presence. If you have enrolled in a Restore membership or booked services, understanding your cancellation options is essential - and that is where Stopee can help you navigate the process confidently.
What services does restore hyper wellness offer
Restore's service menu typically includes intravenous hydration therapy, whole-body cryotherapy, infrared sauna sessions, compression therapy and aesthetic treatments. Availability and pricing vary by studio location and market. If you are in Singapore, verify whether Restore operates a physical studio near you before signing up, as their presence in the region may be limited.
Memberships unlock discounted rates on services, but they often come with minimum commitment periods and cancellation terms you must understand upfront.
Why people cancel restore hyper wellness
Common reasons for cancellation include relocation, unused credits, change in health priorities, hidden fees after initial signup and difficulty accessing studios regularly. If any of these apply to you, cancelling promptly protects your budget and stops recurring charges.
Your consumer rights in singapore
Singapore law protects your right to cancel memberships and dispute charges, and these protections are your first line of defense against unfair billing.
Consumer protection (Fair trading) act and cooling-off rules
The Consumer Protection (Fair Trading) Act (CPFTA) gives you the right to cancel a distance contract (online or phone-based sale) within 14 days of purchase without penalty, provided you have not yet received the service or goods. This means if you enrolled in a Restore membership online and have not yet used any services, you may have 14 days to withdraw without losing money.
However, once you use a service, this cooling-off period typically ends. Always check your confirmation email for the exact purchase date and keep it as proof.
Dispute rights and escalation
If Restore continues billing you after cancellation or charges you incorrectly, you have the right to dispute the charge with your bank or card issuer. Most financial institutions in Singapore offer chargeback protections for unauthorized or fraudulent recurring payments. Stopee recommends keeping all cancellation confirmations and email correspondence so you can present evidence if a dispute arises.
How to cancel restore hyper wellness memberships
Cancelling your Restore membership depends on how you enrolled and where you manage your account - online, via app or at a studio.
Cancel via the restore website or app
- Log into your Restore account using your email and password on restore.com or the Restore mobile app.
- If you have forgotten your password, use the "Forgot Password" option to reset it via email.
- Navigate to your Account Settings or Subscriptions section.
- Look for tabs labeled "My Memberships," "Active Subscriptions" or "Billing".
- Select the active membership you wish to cancel and look for a "Cancel Membership" or "Manage Subscription" button.
- Restore's Terms of Service explicitly state that subscriptions may be cancelled at any time via their website or app.
- Review any notice period or final billing date shown on screen.
- Warning: Some memberships have a minimum commitment (e.g., 3 months) and may require 30 days' notice before billing stops. Read the terms carefully.
- Confirm the cancellation request by clicking the final confirmation button.
- You should receive an on-screen confirmation message immediately.
- Take a screenshot of the confirmation or note the reference number, date and time.
- Pro tip: Forward this confirmation to yourself via email as a backup record.
Cancel by contacting restore support
- Visit the Restore website and locate the "Contact Us" or "Support" page.
- You may find a phone number, email address or live chat option.
- Contact Restore with your full name, account email and membership details.
- Clearly state: "I wish to cancel my membership effective immediately" or on a specific date.
- Ask the support agent to confirm the cancellation in writing via email.
- Request a cancellation reference number and the date your billing will stop.
- Save the email confirmation and any reference numbers provided.
- Warning: If Restore does not send written confirmation within 24 hours, follow up again and escalate if necessary.
Cancel booked appointments or sessions
Cancelling a single appointment is different from cancelling your entire membership. If you have booked a future therapy session but only want to cancel that one visit, follow these steps.
- Log into your Restore account and find your Bookings or Appointments section.
- You should see upcoming scheduled sessions listed with dates and times.
- Select the appointment you wish to cancel and click "Cancel" or "Reschedule".
- The system should present cancellation options immediately.
- Cancel at least 24 hours before your scheduled appointment time.
- Warning: Cancellations within 24 hours or no-shows may incur a cancellation fee under Restore's Terms of Service.
- Confirm the cancellation and take note of any refund or credit issued.
- Credits may appear in your account within 2-5 business days.
Restore hyper wellness pricing and membership options
Pricing varies significantly by studio location and membership tier. Since Restore's presence in Singapore is currently limited, you must check the official Restore website or contact their support team for accurate Singapore Dollar (SGD) pricing.
Official pricing and membership structures
| Membership Type | Typical Commitment | Cancellation Notice Required | Refund Policy |
|---|---|---|---|
| Pay-per-visit (walk-in) | None | N/A | No refund after service used |
| Monthly membership | 3 months minimum | 30 days before end of cycle | No refund for unused months after 3-month term |
| Annual membership | 12 months | 30 days before renewal date | No refund for unused months after commitment period |
| Package or prepaid credits | Varies by studio | Check studio policy | Limited; depends on credit expiry date |
| Class passes or trial memberships | Typically 7-14 days | Contact studio within trial period | Possible refund if unused and within trial period |
Pro tip: Always ask Restore support whether your membership qualifies as a trial or promotional offer. Trial memberships sometimes allow refunds if cancelled before use, while standard memberships do not.
Where to find current singapore pricing
Do not rely on outdated pricing from third-party websites or social media. Instead, visit restore.com directly or download the Restore mobile app and enter your location. If Restore does not list a studio in Singapore, contact their global support team to confirm whether they offer memberships in your region. Stopee always recommends verifying pricing and availability before committing any money.
Will you receive a refund after cancellation
Restore's official refund policy is strict: the company does not offer refunds for services already rendered. However, there are exceptions and leverage points worth exploring.
Restore's no-refund policy for used services
Restore's Terms of Service explicitly state they do not refund therapy sessions, treatments or memberships once services have been used or accessed. This applies to IV therapy, cryotherapy, saunas and all other treatments on their menu. If you have used a service, refunding it is unlikely under their published terms.
Exceptions and scenarios where you may receive a refund
- Cooling-off period (14 days from purchase): If you enrolled in a membership online and have not yet used any services, you may qualify for a full refund under the CPFTA cooling-off period. Act within 14 days of your purchase date.
- Billing error or duplicate charge: If Restore charged you twice for the same service or overcharged you, contact support immediately with evidence. They should refund the erroneous amount.
- Unauthorized charge: If someone else enrolled you without consent, dispute the charge with your bank immediately.
- Service never delivered: If you paid for a session that Restore cancelled or failed to deliver, request a refund or credit. Stopee recommends following up in writing if a verbal promise is made.
- Membership promotional credits: Some memberships come with prepaid credits that expire. If credits expire before you use them, they are typically non-refundable unless the studio's policy states otherwise.
How to dispute a charge with your bank
If Restore refuses to refund you or continues billing after cancellation, escalate to your bank or card issuer. Banks in Singapore are obligated to investigate unauthorized or repeated charges.
- Contact your bank's customer service (usually via the app or phone number on your card).
- Explain the charge and your cancellation attempt. Provide your cancellation confirmation if you have one.
- Request a chargeback or dispute for the transaction.
- Your bank will typically open an investigation within 5-10 business days.
- Provide all evidence: cancellation confirmations, emails, screenshots and payment records.
- Pro tip: Keep a folder on your phone or email of all Restore communications for quick access during a dispute.
- Your bank will contact Restore for their response and make a final decision.
- This process usually takes 30-60 days.
What happens immediately after cancellation
Cancelling a membership does not feel instant, even when you confirm it online. Understanding the post-cancellation timeline protects you from surprise charges and helps you stay calm if billing does not stop right away.
Access and billing timeline
After you cancel, your membership status moves to "cancelled" but your final billing cycle may continue until the end of your paid period. For example, if you cancel mid-month on a monthly membership, you may still have access until the end of that month, even though future recurring charges are blocked.
If your membership has a 30-day cancellation notice requirement, billing may continue for another 30 days from your cancellation date before finally stopping. Check your cancellation confirmation email for the exact "final billing date" - this is your deadline to see the charges stop.
Records and follow-up steps
Immediately after cancelling, take these actions to protect yourself.
- Screenshot or print your cancellation confirmation from the Restore website or email it to yourself.
- Include the date, time, reference number and final billing date.
- Monitor your bank statement for at least 30 days after cancellation.
- If a charge appears after your final billing date, contact Restore support and your bank immediately.
- If you received a cancellation confirmation email from Restore support, save it in a dedicated folder labeled "Restore Cancellation" for easy reference later.
- You may need this proof if you dispute the charge later.
- Check your Restore account login 5-7 days after cancellation to confirm the membership shows as "cancelled" or "inactive".
- If it still shows "active," contact support again immediately.
Common mistakes people make when cancelling
Cancelling a wellness membership feels like a straightforward task, but small oversights cost you money and stress. Here are the pitfalls Stopee sees customers fall into repeatedly.
Mistake 1: confusing appointment cancellation with membership cancellation
Cancelling one therapy session does not cancel your membership. Many people cancel their next appointment thinking they have cancelled the entire membership, only to be charged again the following month. Always explicitly cancel the membership itself, not just individual bookings.
Mistake 2: missing the 30-day notice period
If your membership requires 30 days' notice before cancellation takes effect, cancelling just 5 days before your next billing date means you will be charged again. Restore's terms often require notice at the end of your billing cycle, not immediately. Read the exact language in your membership agreement.
Mistake 3: not saving the cancellation confirmation
If you cancel online but do not screenshot the confirmation page or save an email, you have no proof of cancellation. If Restore later claims you never cancelled, you will struggle to defend yourself. Always capture and file written evidence immediately.
Mistake 4: ignoring recurring charges after cancellation
Some people cancel correctly but never check their bank statement to confirm the charges stopped. Billing glitches happen, and three months of missed unauthorized charges add up. Review your statement monthly for 60 days after cancellation.
Mistake 5: cancelling via email without confirmation of receipt
Emailing Restore support to cancel is weaker than using the website portal. If support never receives or reads your email, your cancellation is not logged. Always use the online cancellation method if possible, or contact support via live chat and save the transcript.
Checklist for cancelling restore hyper wellness
Use this checklist to ensure your cancellation is airtight and fully documented. Stopee recommends ticking off each item as you go.
| Action | Completed | Date Completed |
|---|---|---|
| Log into Restore account and verify membership status | ☐ | ___________ |
| Locate membership terms and identify notice period required | ☐ | ___________ |
| Cancel membership via website or app and screenshot confirmation | ☐ | ___________ |
| Email confirmation screenshot to yourself or save in secure folder | ☐ | ___________ |
| Note the final billing date and cancellation reference number | ☐ | ___________ |
| Check bank or card statement on final billing date to confirm charge stops | ☐ | ___________ |
Contact information for restore hyper wellness
If you need to escalate your cancellation or dispute a charge, use these official contact channels.
Global headquarters and support
Restore Hyper Wellness is headquartered in the United States, though their corporate presence has been associated with Singapore. For membership and billing support, use the official channels below.
- Official website: restore.com
- Support contact: Available via the Contact Us page on restore.com
- Mobile app support: In-app chat or settings menu
- Email escalation: Check your account page or confirmation emails for a dedicated support email address
Singapore-specific guidance
Since Restore's public studio presence in Singapore is currently limited, verify whether you enrolled through a Singapore office, a global membership or a partner location before contacting support. If you enrolled in Singapore, explicitly mention your location and request a Singapore-based contact or support agent who understands local payment and refund regulations.
Pro tip: If Restore support fails to resolve your cancellation or refund dispute within 7 days, you may escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Monetary Authority of Singapore (MAS) if payment disputes are involved.
Summary: take control of your cancellation today
Cancelling a Restore Hyper Wellness membership is simple if you follow the correct process: use the website portal or app to cancel, capture your confirmation immediately, and monitor your billing for 60 days afterward. You have consumer rights under Singapore law, including the 14-day cooling-off period for distance purchases and chargeback protection if you are billed fraudulently.
Do not let a wellness membership become a financial burden. Stopee has helped thousands of consumers cancel subscriptions they no longer use, recover unauthorized charges and understand their rights when companies resist refunds. If Restore refuses to cooperate, escalate to your bank, CASE or the relevant authority - you have leverage.
Start your cancellation today using the steps outlined above, and visit Stopee.com for additional resources, templates and support if you run into resistance. Your financial peace of mind is worth protecting.