Manage Daye

How to cancel daye and understand your menstrual health subscription rights in singapore

What is daye and who should consider cancelling

Daye is a digital health and wellness service centred on menstrual products, virtual consultations, and lab testing delivered through subscriptions. The platform operates via mobile app stores (Apple App Store and Google Play) and through a direct web account system called the DHP Account. You receive scheduled kits of non-medicinal menstrual products, access to virtual Period Clinic consultations, and clinician-led services. If your health needs have changed, costs feel unsustainable, or you have found a better alternative, cancellation is straightforward across most platforms. Stopee helps you navigate this process with clarity and confidence.

Understanding whether to cancel depends on your personal circumstances. You might cancel because the subscription no longer fits your budget, you prefer purchasing products individually, you have found a competing service, or your health situation requires different products. Whatever your reason, you have consumer rights in Singapore that protect your interests, and Stopee is here to help you exercise them.

Main services offered by daye

Daye delivers three core services. First, scheduled kits containing non-medicinal menstrual products arrive on your chosen frequency. Second, the virtual Period Clinic offers consultations with clinicians for personalised menstrual health advice. Third, lab testing and analysis services help you understand your cycle and health patterns. Each service has different cancellation rules and refund eligibility, so identifying which service you have subscribed to is your first step.

Why cancellation varies by platform and product type

Daye operates across multiple platforms, and each has its own cancellation mechanism and refund rules. If you subscribed via the Apple App Store or Google Play, you cancel directly with the app store, not with Daye. If you signed up via the web DHP Account, you cancel through Daye's dashboard. Medication-related services and consultations have stricter refund policies than physical products. Stopee recommends identifying your subscription platform and product type before you begin the cancellation process.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services. This law gives you the right to quality products, accurate information, and fair trading practices. When cancelling a Daye subscription, you have the right to cancel within a cooling-off period for certain purchases, and you have the right to a refund if products are faulty, misrepresented, or not supplied as promised.

Cooling-off period and refund eligibility

Under Singapore consumer law, you have the right to cancel a distance contract (purchases made online or by phone) within 14 days of receiving goods, provided items remain unopened and unused. For Daye's physical product kits, this means you can request a full refund if you cancel within 14 days of delivery and the kit has not been opened. Stopee emphasises that this right applies automatically-you do not need Daye's permission to invoke it. However, Daye may deduct a 20% restocking fee for returns within the 14-day window, and shipping costs are non-refundable.

For consultations and medication-related services, refund rights are more limited. Daye's terms generally state that refunds are not provided for clinical services or medication once the service has been delivered or medication has been issued. This is standard in healthcare, but you retain the right to escalate complaints to Singapore's Consumers Association if you believe you were misled about service terms.

Escalation and complaint authority in singapore

If Daye refuses a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE). CASE investigates complaints and can mediate disputes at no cost to you. Stopee recommends documenting all communications with Daye-screenshots of your account, order confirmations, and cancellation requests-before escalating to CASE. The association's contact information is available at case.org.sg.

How to cancel daye: step-by-step for each platform

Cancellation steps depend entirely on where you subscribed. Identify your subscription method first, then follow the platform-specific instructions below. Each method is simple, but skipping steps can leave your subscription active and billings continuing.

Cancel via apple app store (iOS users)

If you subscribed to Daye through your iPhone or iPad, cancellation happens in your Apple account settings, not in the Daye app itself. Follow these steps:

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile picture (top-right corner) and select "Subscriptions."
3. Locate "Daye" in your active subscriptions list.
4. Tap "Daye" and select "Cancel Subscription."
5. Confirm cancellation by tapping the red "Cancel" button.
6. Check your email for a cancellation confirmation from Apple within minutes.

Pro tip: Apple allows you to cancel on the last day of your billing cycle without losing access until the cycle ends. Your current paid period remains active until expiry. Warning: Daye cannot cancel App Store subscriptions on your behalf-Apple handles all cancellations. If you contact Daye support saying you cancelled via Apple, confirm with Apple first by checking your Subscriptions list to ensure the cancellation went through.

Cancel via google play (Android users)

Android users follow a nearly identical process through Google Play. Stopee notes that Google's interface is slightly different but equally straightforward:

1. Open the Google Play app on your Android device.
2. Tap your profile picture (top-right corner) and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Daye."
5. Select "Cancel subscription."
6. Review the cancellation reason (optional) and confirm "Cancel subscription."
7. Expect a confirmation email from Google within moments.

Pro tip: Note the "cancellation reason" field. Google uses this data to improve its services, but your response is optional and does not affect the cancellation itself. Warning: Some users accidentally tap "Pause subscription" instead of "Cancel." Pausing stops charges temporarily but does not cancel permanently. Ensure you select "Cancel," not "Pause."

Cancel via the DHP account on the web

If you signed up directly through Daye's website (yourdaye.com or the regional equivalent), you maintain a DHP Account and cancel through the dashboard:

1. Visit yourdaye.com and log in with your email and password.
2. Navigate to "Account" or "Dashboard" (exact label varies by region).
3. Select "Subscriptions" or "Billing & Subscriptions."
4. Locate your active Daye subscription in the list.
5. Click "Cancel Subscription" next to the subscription name.
6. Confirm cancellation on the pop-up warning. You will see your final billing date.
7. Check your email for a cancellation confirmation from Daye.

Warning: Web subscriptions renew automatically on a set date each month or cycle. If you cancel the day after billing, you have already paid for the next period and will not receive a refund unless the product is unopened and within 14 days of delivery. Cancel before the renewal date to avoid the next charge. Pro tip: Screenshot your cancellation confirmation and the final billing date shown in your dashboard. This evidence protects you if Daye continues to charge you in error.

Cancel daye period clinic consultations

Virtual consultations are booked separately from product subscriptions. Cancelling a consultation does not cancel your product subscription. To cancel a booked appointment:

1. Log in to your Daye account (app or web).
2. Navigate to "Appointments" or "Bookings."
3. Find the consultation you wish to cancel.
4. Select "Cancel" or "Reschedule" (avoid rescheduling if you simply want to cancel).
5. Confirm cancellation at least 24 hours before the appointment time.

Warning: Cancelling within 24 hours of your appointment or failing to attend without notice will likely result in a charge. Daye allows one free reschedule for a single no-show, but a second no-show requires you to book and pay for a new consultation. Stopee recommends cancelling as soon as you know you cannot attend to preserve your free reschedule.

Understanding refunds and what you will receive

Refund eligibility depends on your product type and how quickly you cancel. Singapore consumer law protects you, but Daye's terms set stricter limits for some services.

Refunds for physical product kits

Non-medicinal menstrual product kits are eligible for refund under specific conditions. You have two refund windows: before packing confirmation and within 14 days of delivery. Here is what you need to know:

• Cancel before packing confirmation (usually within 12 to 24 hours of placing the order) for a full refund with no deductions.
• Cancel or request a return within 14 days of delivery if the kit remains unopened and unused-you will receive a refund minus a 20% restocking fee.
• Shipping and handling costs are always non-refundable, regardless of which window you use.
• Once opened or used, kits cannot be returned for refund under standard policy.
• Refunds are processed within Daye's stated timeline, typically 7 to 14 business days from approval.

If a kit arrives damaged, faulty, or incorrect, report it immediately. Daye will replace or refund the affected items at no cost, including restocking costs. Stopee advises photographing any damage or defects before contacting support-visual evidence speeds up claims.

Refunds for consultations and clinical services

Consultations and medication-related services have no routine refund right once the service is delivered. Daye's terms state clearly that refunds are discretionary and only offered in exceptional circumstances before order confirmation. If you cancel a consultation at least 24 hours before your appointment, you avoid being charged. If you cancel within 24 hours or fail to attend, you will be charged unless Daye has already granted you a free reschedule.

Warning: Medication refunds are generally not available. Once Daye's clinician has issued medication, you cannot return it for refund under standard consumer law-medication is regulated differently to other goods. If you experience a side effect or feel the medication is inappropriate, contact Daye support or your own GP immediately rather than requesting a refund.

How to request a refund

To claim a refund for an unopened kit or pre-packing cancellation, contact Daye support through your account dashboard or email support@yourdaye.com (or the regional equivalent). Include your order number, purchase date, and the reason for the return. For faulty items, include photos. Stopee recommends following up in writing (email) rather than chat to create a record. Response times typically range from 2 to 5 business days.

What happens after you cancel

Cancellation can feel uncertain-you may worry about losing access or being charged again. Here is exactly what to expect once your cancellation is confirmed.

Access and billing after cancellation

After successful cancellation, your current paid period remains active until its end date. For example, if you pay monthly on the 15th and cancel on the 20th, you keep full access until the 15th of the next month. You will not be billed again after your current period expires. App Store and Google Play subscriptions follow the same rule-access continues until the end of the paid period you have already purchased.

Check your account settings after cancellation to confirm the cancellation was processed. If you cancelled via Apple or Google, log back into your App Store or Google Play account and verify Daye no longer appears in your active subscriptions. If you cancelled via the DHP web account, log into yourdaye.com and confirm your subscription shows as "Cancelled" with a final access date listed.

Data, account retention, and account deletion

Cancelling a subscription does not automatically delete your account or personal data. Daye retains your account information, purchase history, and health records in accordance with its privacy policy and Singapore data protection law (Personal Data Protection Act). This allows you to resubscribe later if you choose, without re-entering your details.

If you wish to permanently delete your account and request data removal, you must submit a separate request. Log into your DHP Account and look for "Privacy" or "Account Settings," or contact support@yourdaye.com directly requesting account deletion. Stopee recommends keeping a copy of your consultation notes or test results before deletion-once removed, Daye may not be able to restore them.

Common mistakes to avoid when cancelling

Cancellation feels straightforward, but small errors can leave you charged for another period or confused about your status. You are not alone in making these mistakes-thousands cancel subscriptions each month, and confusion is common.

Mistake 1: cancelling in the wrong place

The single most common error is attempting to cancel through Daye's app or website when your subscription is actually with Apple or Google. You can delete the Daye app, but that does not cancel the subscription-Apple or Google will continue billing you. Stopee emphasises: check where you originally signed up. Did you tap "Subscribe" inside the Daye app (iOS or Android), or did you go to yourdaye.com directly? Your method determines where you cancel.

Mistake 2: assuming the app deletion cancels the subscription

Deleting the Daye app from your phone changes nothing. The subscription remains active with your app store and will continue billing. Always cancel through your app store account (Apple or Google) or your DHP Account, not through the app itself.

Mistake 3: cancelling too late to avoid the next charge

If your billing date is the 15th and you cancel on the 16th, you have already been charged for the next period. To avoid charges, cancel before your renewal date. Mark your calendar or set a phone reminder one week before renewal so you do not miss the window. Stopee recommends this especially for web subscriptions, which auto-renew unless you act.

Mistake 4: pausing instead of cancelling

Google Play and some other platforms offer a "Pause" option alongside "Cancel." Pausing temporarily stops charges but does not end the subscription. After the pause period expires, billing resumes automatically. If you want to cancel permanently, select "Cancel," not "Pause."

Mistake 5: not confirming cancellation in writing

After clicking "Cancel," you receive an on-screen message or email confirmation. Screenshot or save this confirmation. If Daye charges you again in error (rare but possible), this proof shows you cancelled in good faith. Stopee strongly recommends keeping cancellation confirmations for at least three months.

Pricing and subscription tiers

Understanding what you are paying for helps you decide whether cancellation makes sense. Daye's pricing varies by region and subscription tier, but here is a typical breakdown for Singapore customers:

Note: Prices and tiers change by region and promotion. Log into your Daye account to see your exact billing amount and renewal date. Stopee emphasises checking your latest invoice-actual costs may differ from standard pricing if you have applied a discount code or joined a promotional tier.

Should you cancel or pause?

Before you cancel, consider whether pausing might better suit your needs. Not every situation calls for full cancellation, and Stopee wants you to make the choice that serves you best.

Reasons to pause instead of cancel

Pause your subscription if you plan to return within one to three months. Pausing preserves your account, your cycle tracking history, and your clinician notes. When you resume, you avoid re-entering your health information. Daye offers temporary pause options (typically 1-3 months) through your account dashboard. You will not be charged during the pause.

Reasons to cancel instead of pause

Cancel if you do not plan to return, if costs are unsustainable, if you prefer a competing service, or if you want a complete break from the platform. Cancellation is permanent unless you manually resubscribe later. Cancellation also removes the temptation to be re-charged if you forget the pause was ending. For financial hardship, cancellation is often cleaner than managing a pause period.

Checklist before you confirm cancellation

Use this checklist to ensure you are cancelling correctly and will not face unexpected charges or regrets:

• Identify where you subscribed: Apple App Store, Google Play, or DHP web account.
• Check your current billing date and remaining access period.
• Verify you have received all kits or consultations you have already paid for.
• Request any refunds for unopened kits within 14 days of delivery before cancelling.
• Screenshot your current subscription status (price, renewal date) before cancelling.
• Complete the cancellation through the correct platform (app store or web).
• Confirm cancellation in writing and save the confirmation email.
• Log back into your account 24 hours later to verify the subscription shows as cancelled.
• Mark your calendar to monitor for any unexpected charges in the next billing cycle.
• Keep cancellation proof for three months in case you need to dispute a charge.

Reviews and customer experience with daye cancellations

Daye maintains a 4.5 out of 5 star rating across app stores and consumer review platforms in Singapore. Most positive reviews praise the product quality and clinician support. Cancellation-related feedback is generally positive-users report that the platform makes cancellation straightforward via web and app stores, and support responds within 2-5 business days for refund inquiries. Stopee notes that some users experience delays when requesting refunds via email, so following up after 7 days is reasonable if you have not received a response.

Common complaints centre on the 20% restocking fee for returns within 14 days and the lack of refunds for consultations. These are standard policies, not unique to Daye, but they do frustrate some customers. The broader feedback is that Daye is responsive if contacted directly, and escalations to CASE (Consumers Association of Singapore) are rare because Daye typically resolves valid disputes without formal complaint.

Contact information and next steps

If you encounter resistance to cancellation, have questions, or need to escalate, here is how to reach Daye and consumer authorities in Singapore:

Summary: you are in control of your daye subscription

Cancelling Daye is simple when you know where to look and what to expect. Whether you subscribed via Apple, Google, or the web, cancellation takes minutes. Your current paid period remains active, so you keep access until the end. You have 14 days to request a refund for unopened product kits, and you can cancel consultations up to 24 hours before the appointment.

Singapore consumer law protects you with a 14-day cooling-off period for distance purchases and the right to dispute faulty products or services. If Daye refuses a refund you believe you are entitled to, the Consumers Association of Singapore stands ready to help. Stopee has guided thousands of consumers through subscription cancellations, and we know that clarity and confidence matter. You have the right to cancel, and you have the right to understand exactly what happens next. Keep your cancellation confirmation, monitor your account for 30 days, and reach out to Daye or CASE if anything feels wrong. Stopee is here to help you take control of your subscriptions and protect your consumer rights every step of the way.