Manage Gundry Md

How to cancel gundry MD and protect your money in singapore

What is gundry MD and why you might want to cancel

Gundry MD is an American health and wellness company based in Beverly Hills, California, specialising in dietary supplements and gut-health products sold primarily through their website and mobile apps. The brand markets supplements like Bio Complete 3 and Total Restore to customers worldwide, including Singapore, and relies heavily on subscription models for recurring revenue.

You might be cancelling because the product didn't work as expected, you've found an alternative supplement, or the recurring charges simply no longer fit your budget. Whatever your reason, Stopee is here to walk you through every step and ensure you don't lose money in the process.

How gundry MD operates in singapore

Although Gundry MD is US-based, they accept Singapore customers and process orders in Singapore Dollars (SGD). They sell through their official website, third-party retailers like Ubuy Singapore, and mobile app stores (Apple App Store and Google Play). This multi-channel approach means your cancellation method depends on where you originally purchased or subscribed.

Why cancelling can be tricky

Gundry MD uses automatic recurring charges for subscriptions, which means charges continue until you actively cancel. The company doesn't alert you before each renewal, and if you subscribed through an app store, Gundry MD can't cancel your subscription for you-you must do it yourself through Apple or Google settings. This design is common in the wellness industry but catches many customers off guard.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when buying from overseas companies like Gundry MD. Understanding these rights is your strongest tool if the company refuses to refund or cancels slowly.

Statutory protections and cooling-off rights

Singapore law does not mandate a general 14-day cooling-off period for all online purchases as some countries do. However, the Consumer Protection (Fair Trading) Act requires that all goods and services meet an implied standard of quality, fitness for purpose, and merchantability. If a Gundry MD product is defective, misrepresented, or doesn't match its description, you have grounds to demand a refund-regardless of the company's stated 90-day guarantee.

Additionally, the Consumer Association of Singapore (CASE) is your escalation point if Gundry MD refuses to cooperate. Stopee recommends documenting every communication with the company before involving CASE, as this strengthens your case.

Fair dealing in distance selling

Since you're purchasing online from a US company, the transaction is a distance contract. Gundry MD must provide clear terms, a valid cancellation method, and transparent pricing before you commit. Any hidden charges or unclear billing practices violate fair trading principles and can be reported to CASE or the Consumers Association of Singapore.

Pricing and plans you should know

Gundry MD's pricing in Singapore varies depending on whether you buy directly or through a reseller, and whether you choose a one-time purchase or subscription.

Singapore pricing examples

The company typically advertises prices in USD on their main website. When converted to SGD at current exchange rates and including potential shipping costs, expect to pay between S$140 and S$250 per order depending on the product and delivery method. Stopee advises checking the exact SGD amount at checkout before confirming, as currency conversion fees can add 3-5% to the final cost.

When to cancel gundry MD

Knowing whether cancellation makes sense for you is the first step. Consider these scenarios before you decide.

Strong reasons to cancel

• The product caused adverse effects or allergic reactions.
• You notice unexpected charges on your credit card or bank statement.
• The product's ingredients or formula changed without your consent.
• You've found a more affordable alternative that works better for you.
• You're moving overseas and no longer want international shipping costs.
• The subscription auto-renews despite your belief you cancelled it.

Before you cancel: steps to consider

Stopee recommends taking these precautions before initiating cancellation to protect your rights:

• Screenshot your current subscription settings and any billing history from your Gundry MD account dashboard.
• Note the exact date of your last charge and the renewal date of your next charge.
• Check your credit card or bank statement for any pending transactions.
• Review Gundry MD's return policy in full (they mention a 90-day money-back guarantee on their website).
• Decide whether you want a refund for the current bottle or just cancellation of future shipments.

How to cancel gundry MD step-by-step

Your cancellation method depends on where you subscribed. Follow the path that matches your purchase history.

Cancel a web subscription (direct from gundry MD website)

If you signed up for auto-ship directly on gundrytotalrestore.com or another official Gundry MD domain, use this method.

1. Log in to your Gundry MD account on their website.
   • Go to their homepage and select "Account" or "My Account" (location varies by site design).
   • Enter your email address and password.
2. Navigate to "Subscriptions," "My Orders," or "Billing" in your account dashboard.
   • Look for any active subscription or auto-ship status.
3. Select the subscription you want to cancel and click "Cancel subscription" or "Pause auto-ship."
   • Pro tip: If you see a "Pause" option instead of "Cancel," pausing for 3-6 months is safer than immediate cancellation if you're unsure.
4. Confirm the cancellation and take a screenshot of the confirmation page showing the date and cancellation status.
   • Save this image to your computer or email it to yourself as proof.
5. Wait 2-3 business days, then log back in to verify the subscription no longer appears as active.
6. Check your next expected billing date; it should now show "No future charges" or be removed entirely.
   • Warning: If charges continue after 5 days, contact Gundry MD customer support immediately with your screenshot proof and demand a reversal.

Cancel an apple app store subscription (iOS)

If you subscribed to Gundry MD through the Apple App Store (the Gundry Health app, ID 1634457361), Apple manages your subscription, not Gundry MD directly.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Tap "Subscriptions."
   • You'll see a list of all active and paused subscriptions.
3. Find "Gundry Health" in the list and tap it.
   • You'll see the subscription plan, renewal date, and price.
4. Tap "Cancel subscription" or "Edit" and then select "Cancel subscription."
   • Pro tip: Apple often offers a discounted renewal price or pause option before final cancellation; you can ignore these offers and proceed.
5. Confirm the cancellation by tapping again if prompted.
   • Apple will show you a "Subscription Cancelled" message with the final renewal date.
6. Take a screenshot of this confirmation screen for your records.
7. Verify that no further charges appear after the stated final renewal date (usually within 1-2 business days).
   • Warning: Apple charges happen instantly. If you see a charge after cancellation, contact Apple Support (not Gundry MD) for a refund within 45 days of the charge.

Cancel a google play subscription (Android)

If you subscribed through the Google Play Store, Google processes your billing, and you must cancel through Google's settings.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top right).
2. Tap "Manage subscriptions."
   • This shows all active subscriptions tied to your Google account.
3. Select "Gundry Health" (or the Gundry MD app you subscribed to).
   • You'll see the plan name, next billing date, and price.
4. Tap "Cancel subscription."
   • Google may show you retention offers or discounts; ignore these and proceed with cancellation.
5. Confirm by tapping "Cancel subscription" again.
   • You'll receive confirmation that your subscription is cancelled, with an effective date.
6. Screenshot the confirmation for your records.
7. Wait for the next billing cycle to confirm no charge appears.
   • Warning: Google Play charges typically process at midnight on the renewal date. If you see an unexpected charge after 48 hours, contact Google Play Support directly for a refund.

Cancel via customer support (phone or email)

If you're uncomfortable managing cancellation online or the above steps don't work, contact Gundry MD's customer support team directly.

1. Find Gundry MD's contact information on their website (usually in the footer under "Contact Us").
   • Look for a phone number or email address; most US companies list a 1-800 number.
   • Note: Gundry MD's main office is in Beverly Hills, California, so customer service hours are US Pacific Time.
2. Call or email to request cancellation.
   • Provide your full name, email address on file, and account number (if you have it).
   • State clearly: "I wish to cancel my subscription effective immediately. Please confirm cancellation in writing."
3. Ask for a cancellation confirmation number and note the date and time of your request.
   • Pro tip: Email is always preferable because you have a written record. If you call, follow up with an email recap of the conversation.
4. Request that they confirm cancellation via email within 24 hours.
   • This confirmation should state your subscription is inactive and no future charges will occur.
5. Save all correspondence for your records.

What happens after you cancel

Cancellation doesn't happen instantly across all systems, and understanding what to expect protects you from surprise charges.

Immediate changes

Once you cancel successfully, recurring charges should stop, and no further shipments will be sent. However, charges that were already processed before your cancellation won't be reversed by Gundry MD automatically-you'll need to request a refund separately if the product was within their return window.

Your Gundry MD account typically remains active so you can view your order history and contact customer support. You won't lose access to download receipts or track returns if needed.

Billing verification (critical step)

Stopee strongly advises checking your credit card or bank statement 3-5 days after cancellation to confirm no new charges appear.

• Look for any transactions from Gundry MD, "GundryTotalRestore," or similar merchants.
• If a charge appears, note the date, amount, and transaction ID.
• Contact your bank or credit card issuer immediately to report it as unauthorized and request a reversal (this usually takes 5-10 business days).
• Simultaneously, email Gundry MD customer support with your cancellation confirmation number and demand an explanation for the erroneous charge.

Handling pending shipments

If you cancelled mid-cycle, a shipment may already be in transit. Gundry MD cannot recall packages once they've entered the postal system, but you can refuse delivery or initiate a return once it arrives.

• If you refuse the package, mark it "Return to Sender" and leave it with the courier.
• If you accept and then want to return it, follow Gundry MD's return process (see the Refund section below).
• Keep all tracking information and return authorization numbers for proof.

Will you get a refund?

Gundry MD offers a 90-day money-back guarantee, but this isn't the same as a statutory right, and the process has specific rules you must follow.

Gundry MD's 90-day guarantee explained

The company allows returns within 90 days from the shipment date, and you don't need to have finished the product (even empty bottles are accepted). This is more generous than many wellness brands and gives you a genuine opportunity to try the product risk-free-on paper.

In practice, Stopee has found that the 90-day window is tight, return shipping costs fall on you, and Gundry MD can be slow to process refunds. Plan for the process to take 2-3 weeks from the time you request a return authorization (RA#) to when the refund appears in your account.

How to request a refund

1. Contact Gundry MD customer support within 90 days of your shipment date.
   • Provide your order number and reason for the return (defective, not working as expected, changed mind, etc.).
2. Request a Return Authorization (RA#) number.
   • Write down this number-you'll need it to ship your return.
3. Pack the product securely (even if it's an empty bottle) and include the RA# on the outside of the package.
   • Pro tip: Use a tracked shipping method (e.g., Singapore Post Registered Mail) so you can prove delivery.
4. Ship the package to the return address provided by Gundry MD (ask for this explicitly in your email).
   • Keep your shipping receipt and tracking number.
5. Wait for Gundry MD to receive and process the return (typically 1-2 weeks after they receive it).
   • Email them again if you haven't heard back after 14 days of your shipment arriving.
6. The refund will be issued to your original payment method (credit card or PayPal).
   • Warning: Credit card refunds can take 5-10 business days to appear in your account after Gundry MD processes them.

Refund exceptions and limitations

Gundry MD's 90-day guarantee does not cover:

• Products purchased through third-party retailers like Ubuy Singapore (you'll refund directly with the retailer instead).
• Products bought through Apple App Store or Google Play (Apple and Google handle refunds, not Gundry MD).
• Orders outside the 90-day window (no exceptions mentioned in their terms).
• Return shipping costs (you pay to send the product back).

For app store purchases, you must request a refund directly from Apple or Google within their own timeframes (typically 14-45 days), not from Gundry MD. Stopee recommends doing this immediately if you're unhappy, as app store refunds are harder to dispute after 45 days.

Common mistakes when cancelling gundry MD

Many customers believe they've cancelled when they haven't, or they give up too early and miss refund deadlines. Learning from these mistakes will save you money and frustration.

Mistake 1: thinking "pause" means "cancel"

If Gundry MD's website offers a "Pause subscription" option and you click it, you're not cancelling-you're pausing, often for a default period like 30 or 60 days. After the pause ends, automatic charges resume. Always look for the word "Cancel" explicitly, not "Pause" or "Skip next shipment."

Mistake 2: cancelling on the app instead of the website

If you subscribed on the Gundry MD website but try to cancel through the mobile app, the cancellation may not sync properly. Always cancel using the same channel you used to subscribe. This is especially critical for app store subscriptions, where Gundry MD has zero control over your subscription.

Mistake 3: not keeping proof of cancellation

Without a screenshot or confirmation email, you have no evidence you cancelled if the company continues charging you. Stopee has seen cases where customers cancelled weeks prior, but without documentation, their bank disputes were weak. Save every confirmation, cancellation number, and customer service email.

Mistake 4: missing the 90-day refund window

Gundry MD's 90-day window starts from the shipment date, not the purchase date. If you receive an order and wait 95 days before requesting a refund, you're outside the window and won't get your money back. Mark your refund deadline in your calendar immediately upon receiving the product.

Mistake 5: assuming automated cancellation equals full account deletion

Cancelling your subscription doesn't delete your account, meaning Gundry MD retains your personal and payment information. If you want complete account deletion, request it explicitly in writing. This is important for privacy, especially if you're concerned about marketing emails or data retention.

After cancellation: your checklist

Use this checklist to confirm your cancellation is complete and protect yourself from future charges.

Key takeaways and protecting your money

Gundry MD's cancellation process is straightforward if you follow the correct steps for your subscription type. Whether you subscribed on their website, through Apple, or Google Play, Stopee has provided exact instructions to cancel without delays.

The most important steps are: capture proof of cancellation, verify the subscription is gone within 3-5 days, check your bank statement for erroneous charges, and request refunds within 90 days if needed. Singapore's Consumer Protection (Fair Trading) Act backs you up if Gundry MD refuses to cooperate, and CASE provides escalation support if required.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by documenting every step and staying persistent. Your cancellation doesn't have to be complicated-armed with this guide, you're now equipped to cancel Gundry MD confidently and ensure no surprise charges hit your account.

Contacting gundry MD directly

If you need to reach Gundry MD for cancellation support or follow-up questions, use the contact information below. Since they're US-based, expect customer service hours during Pacific Time (PT), which is 16 hours ahead of Singapore.

Head office address

Gundry MD
Beverly Hills, California
United States

Note: Gundry MD does not maintain a Singapore office or local customer service number. All cancellations and refund requests must be handled through their US customer service team via their website contact form, email, or phone number listed on gundrytotalrestore.com.

When contacting them, reference the Consumer Protection (Fair Trading) Act of Singapore to strengthen your position if they resist cancellation or refunds. Stopee recommends email as your primary contact method because it creates a permanent record of your request-essential if you need to escalate to CASE later.