Manage Hims

How to cancel hims in singapore: your complete step-by-step guide

What is hims and why you might want to cancel

Hims is a U.S.-based telehealth platform that delivers prescription treatments directly to your door, covering areas like hair loss, sexual health, and weight management. If you've subscribed and now want to stop, you're not alone - and Stopee is here to walk you through it.

How hims works

Hims operates on a subscription model where you receive prescription medications through monthly shipments or digital consultations. Each order typically renews automatically unless you actively cancel. This means your card keeps charging unless you take action, which is why understanding your cancellation options matters so much.

Why people cancel hims

You might cancel because the treatment isn't working for you, side effects emerged, you found an alternative, or the cost simply doesn't fit your budget anymore. Whatever your reason, you have consumer rights that protect you - and Stopee will help you exercise them.

Your consumer rights when cancelling hims

Singapore's Consumer Protection (Fair Trading) Act gives you important safeguards when dealing with subscription services.

What the law protects you with

Under the Consumer Protection (Fair Trading) Act, you have the right to receive accurate information about what you're purchasing, fair contract terms, and protection against misleading claims. If Hims has misrepresented a product, charged you without clear consent, or failed to deliver what was promised, you can escalate your complaint to the Consumers Association of Singapore (CASE).

Most importantly, if Hims refuses to process your cancellation or continues charging after you've requested cancellation in writing, that constitutes unfair trading practice. Keep all written evidence of your cancellation request.

Escalation pathways if hims refuses

If you cancel through your preferred method and Hims continues to charge you, first request a written explanation from their support team within 7 days. If they don't respond or refuse, lodge a complaint with CASE (Consumers Association of Singapore) at www.case.org.sg. CASE handles cross-border e-commerce disputes and can pressure Hims to refund unauthorised charges.

How to cancel hims: methods that work

You have multiple ways to cancel your Hims subscription, and Stopee recommends choosing the method that leaves you with the most written proof.

Cancel through your hims account online

This is the fastest route and gives you immediate confirmation if done correctly.

1. Go to www.forhims.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email first.
2. Once logged in, navigate to your account dashboard and select "Subscriptions" or "My Subscriptions".
   • Look for the section showing active recurring charges.
3. Find the subscription you want to cancel and click "Manage Subscription".
   • This may be labelled "Edit", "View Details", or "Manage" depending on your account interface.
4. Click "Cancel Subscription" or "End Subscription".
   • Hims will ask you why you're cancelling - select your reason, but note that your answer does not affect the cancellation outcome.
5. Confirm the cancellation and take a screenshot of the confirmation page.
   • Pro tip: Save this screenshot immediately and also request that Hims email you written confirmation. Check your inbox within 5 minutes.

Cancel via the hims mobile app

If you signed up through the app, you may also cancel there, though Stopee recommends using the web method for clearer record-keeping.

1. Open the Hims app and log in.
2. Tap the menu icon (three horizontal lines) and select "Account" or "Settings".
3. Find "Subscriptions" or "Billing" and select the subscription you wish to cancel.
4. Tap "Cancel Subscription" and confirm your choice.
5. Screenshot the confirmation message.

Cancel through apple app store (iOS users)

If you subscribed via Apple, you must cancel through Apple's system, not through Hims directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions".
3. Find "Hims" in the list of active subscriptions.
4. Tap "Hims" and select "Cancel Subscription".
5. Confirm cancellation. Apple will send you an email receipt immediately.
   • Warning: Apple will not cancel for you; you must complete step 4 yourself. Simply tapping "Manage" without selecting "Cancel" does nothing.

Cancel through google play store (Android users)

Android subscribers follow a similar process through Google's payment system.

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select "Subscriptions" or "Manage Subscriptions" (exact wording varies by device).
4. Find "Hims" and tap it.
5. Select "Cancel Subscription" and confirm.
   • Google will email you a cancellation receipt within minutes.

Cancel via email

Use email if you prefer documented written communication or if the online method doesn't work.

1. Write an email to support@forhims.com or help@forhims.com with the subject line "Subscription Cancellation Request".
2. Include the following details:
   • Your full name.
   • Your account email address.
   • The specific subscription or product you're cancelling (e.g., "Hair Loss Treatment Kit").
   • Your request: "Please cancel my subscription immediately and confirm cancellation in writing."
   • Your phone number for contact if needed.
3. Send the email and save it in a folder labeled "Hims Cancellation".
4. Expect a response within 24 to 48 business hours. If you don't receive one, send a follow-up email referencing your first message.
   • Pro tip: Use email because it creates an automatic timestamp and proof of your request - essential if you later need to dispute a charge with your bank.

Cancel via live chat

Hims offers real-time support through their website chat feature, which can be fastest for simple cancellations.

1. Visit www.forhims.com and scroll to the bottom of the page.
2. Click the chat icon (usually a speech bubble in the bottom right corner).
3. Select "Account & Subscriptions" or a similar category when prompted.
4. Type your message: "I would like to cancel my subscription, please. Can you confirm this in writing?"
5. Provide your account email when asked.
6. Once the agent confirms cancellation, take a screenshot of the entire chat transcript.
   • Request the agent send you a summary email of the chat; many will do this automatically, but asking ensures you get it.

Cancel by phone

If you prefer speaking to a real person, Hims provides phone support, though availability may vary for Singapore-based calls.

1. Call Hims customer service at +1-917-672-8608 (international, subject to call charges).
   • Alternative number sometimes listed in Hims terms: 1-800-368-0038 (U.S.-based).
2. Tell the representative you want to cancel your subscription and provide your account email.
3. Ask the representative to repeat back your cancellation and confirm the effective date.
4. Request that they email you a written confirmation of the cancellation. Do not hang up until you confirm they will send this email.
   • Warning: Phone-only cancellations without written follow-up leave you vulnerable if disputes arise. Always insist on email confirmation.

What happens after you cancel

Cancellation doesn't mean immediate access loss - understanding the timeline helps you plan ahead.

Your access after cancellation

When you cancel, Hims stops future shipments but you retain access to your account and current treatments until your current billing cycle ends. For example, if you cancel on the 10th of a month but your subscription renews on the 25th, you'll lose access on the 25th, not immediately.

This grace period is actually good news - it means you have time to arrange alternative treatments or consult your doctor about transitioning off Hims medications safely.

What happens to existing orders

If Hims has already processed a payment or shipped your order, that transaction is almost always considered final under their terms. Cancellation does not reverse shipments already dispatched. Check your account under "Orders" or "Shipments" to see what's in transit.

If a package arrives after cancellation, you can refuse delivery or request a return. Note the tracking number for your records.

Your account and health records

Hims retains your medical records and account data indefinitely under their privacy policy. You can request copies of your prescriptions or medical notes by emailing support@forhims.com with "Medical Records Request" as the subject line.

You do not need to keep your account active to access past records, but Stopee recommends downloading or requesting them before you cancel, just in case.

Refunds: what you need to know

Hims' refund policy is stricter than many consumers expect, but exceptions do exist if you know how to ask.

Hims' standard refund stance

Hims treats all orders as final once they're processed or shipped. This means if you've paid for a month of treatment and received it, you cannot simply request a refund for the unused balance just because you've cancelled.

This is their default position and aligns with many telehealth companies' policies, but it does not mean you have zero options.

When hims will issue refunds

Refunds may be issued in the following situations:

• Defective or incorrect products. If Hims ships the wrong medication, wrong dosage, or damaged goods, they will refund or replace it at no charge. You must report this within 7 days of receipt.
• Payment processed twice or incorrectly. If your card was charged twice in one cycle or you were charged after cancellation, escalate this immediately with evidence (bank statements, cancellation confirmation).
• Hims cancels your treatment plan. If a doctor on Hims' platform determines you are unsuitable for a treatment and Hims withdraws it, they may refund unshipped medication. Always ask in writing for the timeline and reason.
• Within a very narrow window (if it exists). Some users report a 24 to 48 hour window after payment where a refund might be considered, but this is not guaranteed or advertised. Only attempt this immediately after being charged and before shipment.

To request a refund for any of these reasons, email support@forhims.com with "Refund Request" as the subject line, attach evidence (screenshots, order confirmation, bank statements), and state your specific reason. Allow 5 to 10 business days for a response.

Hims pricing and plans in singapore

Costs vary widely by treatment type and whether you choose introductory or standard pricing.

Common plans and approximate costs

Note on pricing: Prices shown are approximate conversions from U.S. dollars (approximately 1 USD = 1.35 SGD) and may vary based on current exchange rates, Hims promotions, and individual health assessments. Always verify current pricing on www.forhims.com before subscribing.

Common mistakes when cancelling hims

It's frustrating when cancellation doesn't stick the first time, but most mistakes are avoidable if you know what to watch for.

Mistake 1: thinking account deletion equals cancellation

Deleting your Hims app or logging out does not cancel your subscription. Your recurring payment will still process on schedule. You must explicitly select "Cancel Subscription" through the methods above.

Mistake 2: not getting written confirmation

Verbal cancellations over phone or chat without email follow-up leave no proof. If Hims charges you again next month and you have no documentation, disputing the charge becomes much harder. Always request and save written confirmation - email screenshots or chat transcripts are essential.

Mistake 3: cancelling only one of multiple subscriptions

If you signed up for multiple treatments (e.g., hair loss and weight management), cancelling one does not cancel the others. Check your "Subscriptions" page carefully to see every active renewal. Stopee recommends listing all subscriptions before you start the process.

Mistake 4: missing the grace period deadline

Your subscription ends at the end of your current billing cycle, not immediately. If you cancel on day 20 of a 30-day cycle, you'll lose access on day 30. Mark this date in your calendar so you don't miss it if you need to arrange alternative treatment.

Mistake 5: ignoring a "confirm cancellation" email

After you submit cancellation, Hims often sends a confirmation email asking you to click a link or reply to confirm. If you ignore this email, the cancellation may not process. Check your inbox (and spam folder) immediately after cancelling and complete any confirmation steps within 24 hours.

Cancellation checklist

Before you cancel, make sure you've ticked all these boxes to protect yourself.

• I have logged into my Hims account and confirmed what subscriptions are currently active.
• I have noted the date of my next billing cycle renewal.
• I have chosen my preferred cancellation method (online, app, email, chat, or phone).
• I have completed the cancellation steps and received an on-screen confirmation.
• I have taken a screenshot of the confirmation page.
• I have received (or requested) a written confirmation email from Hims.
• I have saved all emails and screenshots in a folder on my device and/or cloud storage.
• I have marked my calendar with the date my access will end.
• I have checked my bank statement 5 to 7 days later to confirm no new charge appeared.
• If a charge did appear, I have emailed Hims with my cancellation confirmation attached, requesting an immediate refund.

When to escalate your complaint

If Hims refuses to cancel or continues charging after you've submitted a cancellation request in writing, escalation is your next step.

First contact: hims customer service

Email support@forhims.com with subject "Unresolved Cancellation Complaint" and attach all evidence: your cancellation request email, confirmation screenshots, bank statements showing unauthorised charges, and any responses (or lack thereof) from Hims. Request a response within 5 business days and ask for a full refund of all charges incurred after your cancellation date.

Second contact: your bank or credit card issuer

If Hims doesn't respond or refuses, contact your bank immediately. File a dispute for the unauthorised charges, citing your written cancellation request as evidence. Your bank can force a refund through the payment system and may close Hims' access to your card.

Third contact: consumers association of singapore (CASE)

File a formal complaint at www.case.org.sg or call 6100 0315. CASE handles e-commerce disputes and unfair trading practices. When filing, include:

• Your Hims account email and subscription details.
• Copies of all cancellation requests and confirmations.
• Bank statements showing charges after cancellation.
• Copies of all emails to Hims and their responses (if any).
• A clear statement that Hims has breached the Consumer Protection (Fair Trading) Act by continuing to charge after a cancellation request.

CASE can mediate with Hims and, in many cases, secure refunds for wrongfully charged customers.

Summary and next steps

Cancelling Hims is straightforward if you follow the right process, but the key is documentation. Use the online method for simplicity, always request written confirmation, and monitor your bank statement after the cancellation takes effect.

Stopee has helped thousands of consumers navigate telehealth cancellations, and the process is similar across platforms: take action early, get proof in writing, and don't hesitate to escalate if charges continue. Visit Stopee at stopee.com to explore guides for other services and learn more about your consumer rights.

Contact details for hims support

Email: support@forhims.com or help@forhims.com

Phone: +1-917-672-8608 (international) or 1-800-368-0038 (U.S.-based)

Live chat: Available at www.forhims.com (bottom right corner)

Web portal: www.forhims.com

Important note on Hims in Singapore: Hims does not maintain a registered office in Singapore. If your dispute requires escalation and Hims does not respond, leverage the Consumers Association of Singapore and your bank's dispute resolution team, as they have cross-border authority. Stopee recommends keeping all documentation in case you need to pursue the matter further. For additional consumer protection resources, Stopee also provides guidance on managing subscriptions across all regions.