Manage Hims

How to cancel hims in south africa: your complete guide to stopping recurring charges

What is hims and why you might need to cancel

Hims is a telehealth and wellness platform that delivers prescription and over-the-counter treatments directly to your door. The service specialises in men's health products including hair loss treatments, sexual wellness solutions, and skincare items. You access your account online, through their mobile app, or by contacting their support team, making it convenient to manage your subscriptions from anywhere in South Africa.

The platform operates on a subscription model, meaning you receive recurring shipments of your chosen products on a schedule you select. Many South African users choose Hims for the privacy and convenience it offers, but your health needs, budget, or preferences may change. If you've decided to stop your subscription, Stopee is here to guide you through every step of the cancellation process so you avoid unexpected charges and keep full control of your account.

Understanding hims subscription delivery

Your subscription works like this: you select a treatment plan, complete an online consultation, and Hims begins sending your products on your chosen delivery schedule. Each billing cycle triggers an automatic renewal unless you cancel before that date arrives. The good news is that cancelling is straightforward, but timing matters - you must act before your next renewal to avoid being charged for a shipment you don't want.

Common reasons people cancel hims

You might cancel because your treatment plan has finished, you've found a local alternative, your budget has tightened, or you're simply not seeing the results you expected. Whatever your reason, you have the right to cancel without penalty or cancellation fees. At Stopee, we believe cancellation should be as easy as the sign-up process, and we'll show you exactly how to make that happen.

Your consumer rights in south africa

Understanding your legal protections is the foundation of confident cancellation. South Africa's Consumer Protection Act (CPA) grants you specific rights when purchasing goods and services, and these apply to Hims subscriptions even though the company operates internationally.

What the consumer protection act means for you

Under South African law, you have the right to cancel purchases within 14 calendar days of receiving them, provided the goods remain unused and in original condition. This "cooling-off period" applies to distance transactions - purchases made online or by phone - which includes Hims subscriptions. However, Hims' terms may differ from this statutory right, so you must cancel your subscription before your next billing date to avoid charges.

Most importantly, you have the right to receive clear, honest information about what you're buying. Hims must disclose cancellation procedures and billing terms upfront. If the company charges you after you've cancelled, or if you never received confirmation of your cancellation, you have grounds to dispute the charge with your bank or financial institution.

Escalation through south african consumer authorities

If Hims refuses to honour your cancellation request or denies a refund you believe you deserve, you can lodge a complaint with the National Consumer Commission (NCC). The NCC investigates complaints about misleading practices, unfair contract terms, and failure to honour consumer rights. You can file a complaint online at the NCC website or contact them directly. Keep all emails, receipts, and proof of your cancellation attempts - this evidence is crucial if you need to escalate.

How to cancel hims: step-by-step methods

Hims gives you multiple ways to cancel, and each method has advantages depending on whether you want written confirmation or real-time support. The most reliable approach combines your preferred cancellation method with a screenshot or email confirmation for your records.

Cancelling through the hims website

This is the fastest method if you have access to your account and prefer self-service cancellation. You'll receive an immediate on-screen confirmation and should receive a follow-up email within 24 hours.

1. Open your web browser and go to the Hims website login page.
2. Enter your email address and password, then click Sign In.
3. Once logged in, locate the Account or Dashboard section (usually in the top right corner or main menu).
4. Select Subscriptions or Active Orders from the Account menu.
5. Find the subscription you wish to cancel and click Manage or View Details.
6. Look for the Cancel Subscription button and click it.
   • Hims will ask you to confirm the cancellation and may offer you a retention offer (a discount to keep your subscription). You can accept or decline.
   • Select your reason for cancelling from the dropdown menu if prompted.
7. Click the final Confirm Cancellation button.
   • You'll see a confirmation message on the screen immediately.
   • Screenshot this page for your records.
8. Check your email inbox (including spam folder) within 2 hours for a cancellation confirmation email from Hims. Pro tip: reply to this email with "Cancellation confirmed" and save the thread as proof.

Warning: you must cancel at least 48 hours (2 full days) before your next billing date to avoid being charged for the next cycle. If your renewal date is tomorrow or the day after, contact Hims by phone or email instead for urgent cancellation.

Cancelling through the hims mobile app

If you manage your subscription through the Hims app on your phone, you can cancel directly from there. This method is equally reliable as the website and gives you the same written confirmation.

1. Open the Hims app on your device.
2. Tap on the Account icon or menu (usually at the bottom or top of the screen).
3. Scroll to find Subscriptions, Active Subscriptions, or Orders.
4. Select the specific product subscription you want to cancel.
5. Look for a Cancel, Pause, or Manage option and tap it.
6. Confirm that you want to cancel when the app prompts you.
   • You may see a retention offer or discount code - you can ignore this and proceed with cancellation.
7. Take a screenshot of the confirmation message.
8. Watch for a confirmation email within 2 hours and screenshot that as well.

Pro tip: if the app cancellation page seems broken or won't load, don't force it. Instead, use the email or phone method described below to ensure your cancellation is processed.

Cancelling through apple app store (iOS)

If you subscribed to Hims through Apple's App Store on an iPhone or iPad, you must cancel through Apple's settings, not the Hims app itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions.
4. Find and tap the Hims subscription in the list.
5. Tap Cancel Subscription or Turn Off Auto-Renewal.
6. Confirm the cancellation when prompted.
7. Screenshot the confirmation page.

Apple will send you a confirmation email. Save this email - it serves as your proof of cancellation. Additionally, notify Hims support at support@forhims.com that you've cancelled through Apple so they can update your account on their end.

Cancelling through google play (Android)

Android users who subscribed via Google Play must cancel through the Play Store, not the Hims app.

1. Open the Google Play Store app on your Android device.
2. Tap the Profile icon in the top right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions to see all active subscriptions.
5. Find Hims in the list and tap it.
6. Tap Cancel Subscription.
7. Select your reason for cancelling (optional).
8. Tap Cancel Subscription again to confirm.
9. Screenshot the final confirmation.

Google Play will email you a cancellation receipt. Forward this email to support@forhims.com as backup proof that your subscription has been terminated.

Cancelling by email

Email is the safest method because you create a permanent written record before you even send the message. Use this approach if you're concerned about timing, want extra documentation, or prefer written communication.

1. Open your email client and create a new message to support@forhims.com.
2. In the subject line, write: "Cancellation Request - [Your Full Name] - [Your Account Email]"
3. In the email body, include:
   • Your full name
   • Your account email address (the one linked to your Hims subscription)
   • Your order or subscription number (if you know it)
   • A clear statement: "I request immediate cancellation of my Hims subscription effective today."
   • Your preferred refund method (if applicable)
   • A request for written confirmation of cancellation
4. Send the email.
5. Wait for a response within 24-48 hours. If you don't receive confirmation by email, contact Hims by phone immediately (see below).
6. Screenshot your sent email and any replies for your records.

Pro tip: send this email at least 5 days before your next billing date to give Hims time to process it. If you're cutting it close, also call their support line to accelerate the cancellation.

Cancelling by phone

Calling gives you real-time confirmation and lets you speak to a human if something goes wrong. This is the fastest method if you're in a time crunch before your renewal date.

1. Locate the Hims customer support phone number (usually found in your confirmation email or the Hims website's Contact Us page).
2. Call the number during business hours (check the website for hours of operation).
3. When connected, provide your name and account email address to verify your identity.
4. Clearly state: "I want to cancel my subscription immediately. I do not want to be charged for my next shipment."
5. The support agent will confirm your subscription details and process the cancellation.
6. Ask for a cancellation confirmation number or reference code before you hang up.
7. Request that they email you a written confirmation of the cancellation.
8. Write down the agent's name, the date, the time, and the confirmation number immediately after the call.
9. Follow up with an email to support@forhims.com referencing the confirmation number from your phone call.

Warning: if the agent tries to convince you to keep your subscription or offers a discount, stay firm on your decision. You can always re-subscribe later if you change your mind.

Timing and common cancellation mistakes

We understand that cancellation deadlines feel stressful, especially when you're juggling multiple subscriptions. The most common mistake people make is waiting until the last moment to cancel, only to discover they've missed the 48-hour window and been charged anyway.

Understanding the 48-hour cancellation window

Hims requires you to cancel at least 48 hours before your next billing date. This doesn't mean 48 hours before midnight on your renewal date - it means 48 full hours (2 complete days) before the charge goes through. If your renewal date is Friday 15 November, you must cancel by Wednesday 13 November at the latest.

Mark your renewal date in your phone calendar and set a reminder for 3 days before renewal. This gives you a buffer in case there are delays in processing your cancellation request.

Mistakes that lead to unwanted charges

Several errors can leave you charged even after you thought you'd cancelled. First, cancelling through the wrong channel is a common trap: if you subscribed through Apple or Google, cancelling only in the Hims app won't work - you must cancel through Apple's or Google's system as well. Second, not keeping confirmation documentation means you have no proof if Hims claims they never received your cancellation. Third, assuming your cancellation is automatic after you request it - follow up within 24 hours to verify it actually happened.

Another mistake is confusing pausing a subscription with cancelling it. Some subscription services let you pause temporarily; pausing is not the same as cancellation and won't stop future charges. Always select Cancel, not Pause.

What to do if you miss the deadline

If you realise too late that you've been charged for an unwanted shipment, contact Hims immediately by phone or email. Explain that you requested cancellation but were charged by mistake. Ask if the order has shipped yet - if not, request it to be cancelled and refunded in full. If it has shipped, ask about a return or refund (covered in detail below). Document everything in writing.

What happens after you cancel

Cancellation doesn't end instantly - there's a window of time where your account transitions from active to closed, and you need to monitor your statements during this period to ensure no further charges appear.

Your account access and existing orders

Once you cancel, you can no longer place new orders or renew your subscription. Any orders already in your system will either ship (if processing has begun) or be cancelled by Hims. You retain access to your account history and past orders for at least 30 days after cancellation so you can download receipts or order confirmations if needed.

If you had multiple subscriptions with Hims (for example, one for hair loss treatment and another for skincare), cancelling one subscription doesn't automatically cancel the others. You must cancel each subscription individually. At Stopee, we've seen customers believe they've cancelled entirely only to discover one product is still being shipped. Check your Active Subscriptions page and ensure all of them show as cancelled.

Monitoring your bank statements

After cancellation, check your bank or credit card statement for 7-10 days. Look for any charges from Hims or its parent company (which may appear under different names like "Teladoc" or similar). If a charge appears after you've cancelled, it's either a late processing of a previous order or a system error. Contact your bank or credit card company immediately to dispute the charge and reference your cancellation documentation.

Most banks can reverse unauthorized or erroneous charges within 30-60 days of the transaction date, so act quickly if you spot something wrong.

Refunds and what you're entitled to

Refunds are the aspect of cancellation that causes the most confusion and frustration. Hims' refund policy is strict, but South African consumer law provides you with protections that may override the company's standard terms.

Hims' standard refund policy

According to Hims' published terms, refunds are generally not issued once an order has been processed or shipped. The company evaluates refund requests case-by-case and will often deny refunds for products that have already been dispatched. Most sales are treated as final unless specific exceptions apply.

When you may qualify for a refund

Refunds may be considered in these situations: you received an incorrect product, the product arrived damaged or defective, the product contains the wrong dosage or formulation, or you cancelled within the 48-hour window before a charge was processed. You may also qualify if Hims failed to disclose key information about the product or the subscription terms at the time of purchase.

1. Contact Hims support at support@forhims.com or call their phone line.
2. Provide your order number, order date, and a clear explanation of why you believe you deserve a refund.
3. If the product is defective or wrong, attach photos showing the issue (damaged packaging, wrong label, etc.).
4. State the specific amount you're requesting and ask for a refund to your original payment method.
5. Ask for a written response within 14 days.
6. If Hims denies your refund, respond in writing explaining why you believe their decision violates South African consumer law, and reference the Consumer Protection Act.

Pro tip: if you paid by credit card, your card issuer may offer "chargeback" protection - you can dispute the charge directly with your bank if Hims refuses a legitimate refund claim. This is a powerful tool, so use it if the company won't cooperate.

Your statutory right under south african law

The Consumer Protection Act gives you a 14-day cooling-off period for distance purchases. If you purchased Hims online and the product has not been used, you can demand a return and refund within 14 days of receipt, even if Hims' terms say otherwise. The company must cover the cost of return postage for a defective or incorrect product.

If Hims refuses to honour this right, you have grounds to lodge a complaint with the National Consumer Commission. Document every attempt to resolve the issue before escalating to the NCC.

Hims pricing and subscription plans in south africa

Understanding what you're paying for helps you decide whether cancellation is the right choice or whether adjusting your plan might better suit your budget.

Current pricing information

Hims does not publish official South African pricing in ZAR (South African Rand) as of 2024-2025. The company's public pricing pages are primarily in USD and geared toward the United States market. Pricing for South African subscribers may vary depending on import regulations, local payment methods, and currency exchange rates at the time of your subscription.

To get accurate, current pricing for your specific subscription, contact Hims support directly or log into your account and view your billing page, which will show you the ZAR amount charged.

Cancellation checklist before you submit

Use this checklist to ensure you've covered all the bases before you formally request cancellation. This reduces the risk of complications or unexpected charges.

1. Check your next billing date: log into your Hims account and confirm the exact date of your next renewal charge. Write this date down.
2. Calculate your cancellation deadline: count back 48 hours (2 full days) from your billing date. Mark this deadline in your phone calendar and set an alarm for 3 days before it.
3. Review active subscriptions: if you have more than one Hims subscription, list them all. You must cancel each one individually.
4. Choose your cancellation method: decide whether you'll cancel online, by app, by email, or by phone. Email is best for documentation; phone is fastest for urgent situations.
5. Prepare your information: have your account email, password (if using web/app), and order numbers ready.
6. Set up screenshot storage: before you cancel, open a folder on your device or cloud storage where you'll save all confirmation screenshots and emails.
7. Draft your email (if using email method): write your cancellation request in a text editor first so it's clear and complete, then copy it into your email client.
8. Note the date and time: record when you submit your cancellation request (hour and minute matter if you're close to the deadline).
9. Expect confirmation within 24 hours: don't assume cancellation is complete until you receive written confirmation. Follow up by phone if you don't hear back.
10. Monitor your bank statement: for 14 days after cancellation, check for unwanted charges. If one appears, screenshot it and contact your bank immediately.

Stopee's expert recommendations

At Stopee, we've helped thousands of consumers navigate subscription cancellations, and we've learned what works and what doesn't. Here's our advice for a smooth Hims cancellation experience in South Africa.

Best practices for success

Cancel early: don't wait until day 47 of your 48-hour window. Cancel as soon as you've made your decision - at least 5 days before your renewal date. This gives Hims time to process your request and gives you a safety margin.

Use multiple confirmation methods: don't rely on a single cancellation attempt. If you cancel through the website, also send an email to support@forhims.com confirming the cancellation. This redundancy protects you if one channel fails.

Keep everything in writing: screenshots, emails, confirmation numbers - store all of it in one folder. You may need this evidence if you dispute a charge or lodge a complaint with the National Consumer Commission.

Know your rights: remember that the Consumer Protection Act is on your side. You have a 14-day cooling-off period and statutory rights to refunds for defective products. Hims' strict refund policy does not override South African law.

Escalate when necessary: if Hims refuses a legitimate refund or denies your cancellation, don't give up. Contact the National Consumer Commission, dispute the charge with your bank, or seek advice from a consumer rights organisation. Stopee provides tools and guidance for exactly these situations.

Why some people keep their hims subscription

Before you cancel, consider whether adjusting your subscription might work better for you than cancelling entirely. For example, if cost is the issue, you could pause your subscription for one or two billing cycles rather than cancel permanently. If you're unhappy with a specific product, you could modify your subscription to exclude that item instead of cancelling everything. Contact Hims support to discuss these options - the company is often willing to work with you to keep you as a customer.

However, if you've genuinely decided to cancel, don't let retention offers or discounts sway you. You can always re-subscribe later if you change your mind, and you'll likely receive welcome-back offers at that point.

Common mistakes and how to avoid them

Cancellation is straightforward, but a few pitfalls catch people off guard. Learning from others' mistakes now will save you stress and money later.

The timing trap

The most frequent error is miscalculating the 48-hour deadline. Some people believe "48 hours before renewal" means the calendar day before renewal - it doesn't. You need 48 full hours. If your renewal is Friday at midnight, you must cancel by Wednesday at midnight, not Thursday. Set your phone reminder at least 3 days early to avoid this.

Cancelling in the wrong place

If you subscribed through Apple App Store or Google Play, you must cancel there - not in the Hims app itself. Many people cancel in the app, assume they're done, and then get charged because their app-store subscription is still active. Check where you originally signed up and cancel in that same place.

Not confirming cancellation

Submitting a cancellation request is not the same as completing cancellation. You must receive written confirmation. If you don't see a confirmation email within 24 hours, follow up by phone or send another email. Hims won't automatically send a confirmation - you have to ask for it and verify it arrived.

Forgetting to monitor your bank statement

Even with perfect cancellation, system delays or human error can result in a charge appearing after you've cancelled. Check your statement for 14 days post-cancellation. If you spot a charge, dispute it immediately with your bank using your cancellation confirmation as evidence.

Contacting hims support in south africa

Here's how to reach Hims if you need to cancel, discuss your options, or escalate a problem.

Primary contact methods

Email: support@forhims.com - use this for cancellation requests, refund inquiries, and complaints. Include your full name, account email, and order details. Expect a response within 24-48 hours.

Phone: check your confirmation email or the Hims website Contact Us page for the customer support phone number specific to your region. Call during published business hours. Phone support is fastest for urgent cancellations.

In-app chat: if you have the Hims app, you can often use the built-in chat feature to reach a support agent. This is convenient if you're already logged into your account.

Website contact form: the Hims website has a Contact Us page with a form you can fill out. This is slower than email but creates a ticket in their system.

If hims doesn't resolve your issue

If you've contacted Hims multiple times and they refuse to cancel your subscription, honour a refund, or resolve a billing dispute, escalate your complaint to the National Consumer Commission (NCC) in South Africa. You can lodge a complaint online at the NCC website or contact them by phone. Include copies of all emails and communications with Hims, your cancellation documentation, and a detailed explanation of the issue. The NCC has the authority to compel companies to comply with the Consumer Protection Act and may order refunds or corrective action.

Summary and next steps

Cancelling your Hims subscription in South Africa is achievable in minutes using the methods we've outlined - whether you choose to cancel through the website, app, email, or phone. The critical factors are timing (cancel at least 48 hours before your renewal date), confirmation (get written proof), and documentation (save all screenshots and emails).

Your consumer rights are strong under South African law. The Consumer Protection Act grants you a 14-day cooling-off period, the right to refunds for defective products, and access to the National Consumer Commission if you need to escalate. Use these rights confidently if Hims refuses to cooperate.

At Stopee, we've helped thousands of South African consumers cancel subscriptions like Hims, navigate refund disputes, and reclaim control of their recurring charges. Whether you're cancelling today or just exploring your options, Stopee is your trusted resource for clear, honest guidance every step of the way. Visit Stopee.com to learn more about managing your subscriptions and protecting your consumer rights.