Manage Hubble Contacts

How to cancel hubble contacts and claim your refund (Singapore guide)

What is hubble contacts and why you might want to cancel

Hubble Contacts is a recurring delivery service that ships daily disposable contact lenses directly to your home on a monthly schedule. You manage everything through your online account, with support available by phone, chat, or email.

Many subscribers in Singapore cancel because their prescription changes, they switch to glasses, the lenses don't suit their eyes, or they simply want to reduce their monthly commitments. Whatever your reason, cancelling is your right - and Stopee is here to walk you through it step by step, ensuring you don't lose money or get stuck with unwanted shipments.

The subscription model explained

Hubble operates on an automatic renewal system. Each month, the service charges your payment method and dispatches a new shipment unless you cancel beforehand. This means timing matters: cancel before the next billing date, and you stop future charges. Cancel after, and you'll still receive and pay for that month's lenses.

Your cancellation rights in singapore

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel subscription services without penalty within a cooling-off period. Hubble must honor this right, and Stopee recommends you understand these protections before you act.

Step-by-step: how to cancel hubble contacts

Hubble gives you multiple cancellation routes depending on how you subscribed and which method suits you best.

Cancel through your hubble member portal

The quickest way to cancel is directly through your account dashboard. Here's how:

1. Visit the Hubble Contacts website and log in with your email and password.
2. Navigate to your account settings or billing section (usually found in the top-right menu or under "My Account").
3. Look for an option labeled "Manage subscription," "Billing," or "Subscription settings."
4. Select "Cancel subscription" and confirm your choice.
5. Screenshot or print the cancellation confirmation immediately. This is your proof of cancellation and essential if a dispute arises.
6. Check your email for a confirmation message from Hubble within 24 hours. If you don't receive one, contact support to verify the cancellation went through.

Pro tip: Cancel at least 3 to 5 business days before your next scheduled billing date. This buffer prevents accidental charges if there are system delays.

Cancel by phone

If you prefer speaking to a human or need immediate confirmation, call Hubble's customer service team:

1. Dial the Hubble customer service number (check your most recent email or invoice for the Singapore or regional contact line).
2. Have your account number or the email address linked to your account ready.
3. Tell the representative you want to cancel your subscription and ask them to confirm the cancellation date and final billing date.
4. Ask for a cancellation reference number and note it down along with the date and time of your call.
5. Request a cancellation confirmation email to your inbox for your records.

Warning: Some customer service teams may try to retain you by offering discounts or pauses. Only accept these if you genuinely want them; otherwise, stick to your cancellation request.

Cancel via chat or email

Many subscribers prefer written records, which chat and email provide:

1. Open the Hubble website and locate the "Contact us" or chat support button (usually at the bottom right).
2. Explain that you want to cancel your subscription and provide your account email.
3. State your cancellation clearly: "I request immediate cancellation of my Hubble Contacts subscription effective today" (or your preferred date).
4. Save the entire conversation or forward it to yourself as a PDF.
5. If using email, send a message titled "Cancellation request" to the support address and request a reply confirmation within 48 hours.

Pro tip: Email leaves a permanent paper trail. If you suspect future billing issues, email is your strongest defense.

Cancel if you subscribed via app store

If you purchased through Apple App Store or Google Play, you must cancel directly within those platforms, not through Hubble itself:

1. For Apple App Store: Open the App Store app on your iPhone or iPad, tap your profile icon (top right), select "Subscriptions," find Hubble Contacts, and tap "Cancel subscription."
2. For Google Play: Open Google Play, tap your profile icon (top right), select "Payments and subscriptions," choose "Subscriptions," tap Hubble Contacts, and select "Cancel subscription."
3. Confirm the cancellation immediately and screenshot the confirmation screen.
4. Also contact Hubble directly to notify them that you've cancelled through the app store, ensuring their records align with yours and preventing confusion.

Warning: App store cancellations do not automatically notify Hubble. You must inform them separately to ensure your account is marked as cancelled in their system.

When to cancel: timing and billing cycles

Timing your cancellation correctly prevents unwanted charges and unnecessary shipments.

The critical window

Your cancellation must process before your next monthly billing date. Most subscriptions renew between the 1st and 28th of each month, depending on when you originally signed up.

• Check your account dashboard or last invoice to find your exact renewal date.
• If today is the 15th and your renewal date is the 20th, you have 5 days to cancel.
• Cancel as soon as possible - don't wait until the last day.

What happens if you cancel too late

If Hubble processes your monthly charge before your cancellation request reaches them, they will still fulfill and ship that order. You'll receive the lenses and be charged, but you can then pursue a refund on unopened boxes (see the refunds section below).

What happens to your account after cancellation

Cancelling your subscription doesn't erase your account or order history - it simply stops future charges and shipments.

Your account access and data

After cancellation, you can still log in to view your past orders, prescriptions on file, and delivery addresses. This is useful if you want to resubscribe later or reference your purchase history.

Hubble retains your personal and transaction data according to its privacy policy and legal obligations. If you want your account fully deleted, contact Hubble support separately to request account deletion, which may take 30 to 60 days to process.

What you should do immediately

• Check your email for a cancellation confirmation within 24 hours.
• Log back into your account to verify that your subscription status shows "Cancelled" or "Inactive."
• If you have any unused lenses that arrived before cancellation, keep them unopened if you plan to claim a refund.
• Set a calendar reminder for 5 days after cancellation to confirm no unexpected charges appear on your bank or credit card statement.

Refunds: your rights and process

Cancellation and refunds are separate actions. Cancelling stops future charges, but refunds apply only to specific scenarios under Singapore consumer law and Hubble's returns policy.

Full refunds for unopened lenses

Hubble offers a full refund on unopened boxes of contact lenses if you return them within 14 days of delivery. This applies whether you cancel or not:

• The lenses must remain sealed and unopened in their original packaging.
• You must initiate a return request through your Hubble account or contact customer service.
• Hubble will provide a prepaid return shipping label (or arrange pickup in some cases).
• Once Hubble receives and inspects your return, they process the refund within 7 to 10 business days.
• Shipping and handling fees are not refunded unless the product arrived damaged or incorrect.

Pro tip: Don't open the lenses even to inspect them. If you're unsure about the prescription or brand, contact Hubble support first - they can help without requiring you to open the box.

Exchanges for opened lenses

If you opened a box and discovered the wrong prescription or a defective product, Hubble will exchange it at no cost within 14 days:

• Contact Hubble support with photos of the defect or a description of the issue.
• They'll arrange a return and ship a replacement at no charge.
• This does not apply to buyer's remorse - only genuine errors or defects.

Cooling-off period refunds in singapore

Under the Consumer Protection (Fair Trading) Act, you have a 14-day cooling-off period from the date of purchase to cancel and receive a refund of service fees, minus any service already provided.

• If you cancel within 14 days, Hubble may refund your subscription fee minus the value of lenses already delivered or used.
• This does not apply if you opened and used the lenses (they're considered a consumable product).
• To claim this right, you must cancel within the 14-day window and explicitly reference the cooling-off period in your cancellation request.

Important: Stopee recommends stating your cooling-off claim clearly in writing (email or chat) so Hubble cannot later dispute your entitlement.

Hubble contacts pricing and plans (Singapore)

Understanding Hubble's pricing helps you evaluate whether cancellation makes financial sense for your situation.

Typical subscription tiers

Pro tip: Always verify current pricing on Hubble's official website. Third-party aggregators often display outdated rates. Promotions and discounts change monthly, so check before deciding whether to cancel.

Hidden costs to watch for

• Shipping charges may apply if your order falls below a minimum value.
• Tax (GST) is added at checkout and varies by region in Singapore.
• Early cancellation does not trigger penalties, but you lose access to any loyalty discounts tied to continuous subscription.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can leave you paying for months longer than you expect or disputing charges afterward.

Mistake 1: not confirming cancellation in writing

Cancelling by phone without requesting an email confirmation or reference number is risky. If Hubble's system fails to record your cancellation, you'll have no proof that you called.

• Always request a reference number and confirmation email after any verbal cancellation.
• If the agent refuses, ask to speak to a supervisor or escalate to the complaints department.
• Stopee recommends following up with an email repeating your cancellation request and referencing the call date and time.

Mistake 2: ignoring your billing date

Many subscribers assume they have 30 days to cancel, but your billing cycle is fixed. If your renewal date is the 10th of each month and you cancel on the 15th, you've already paid for that month.

• Mark your billing date in your calendar right now.
• Cancel at least 1 week before, not 1 week after.

Mistake 3: cancelling through the wrong channel

If you subscribed via app store, cancelling through Hubble's website doesn't cancel your app store subscription. You'll still be charged by Apple or Google.

• Always cancel where you subscribed.
• Then separately notify Hubble of the cancellation to update their records.

Mistake 4: not checking your bank statement afterward

The most common complaint Stopee handles is subscribers who cancelled but forgot to verify that the cancellation stuck. A month later, another charge appears.

• Set a phone reminder for 3 days after your next scheduled billing date.
• Log into your account and confirm your subscription status is "Cancelled."
• Check your bank or credit card statement online.
• If an unauthorized charge appears, contact Hubble immediately with your cancellation proof and dispute it with your bank if necessary.

Your consumer rights and dispute resolution in singapore

If Hubble refuses to cancel, overcharges you after cancellation, or ignores your refund claim, you have legal protections under Singapore law.

Consumer protection (Fair trading) act

This Act protects you from unfair contract terms, misleading representations, and aggressive practices. It applies to all online and offline consumer transactions, including subscription services like Hubble.

• You have the right to receive clear information about cancellation terms before subscribing.
• You have a 14-day cooling-off period to cancel and receive a refund (with limited exceptions).
• You cannot be charged for services you did not authorize or after you cancelled.
• If Hubble's cancellation process is deliberately difficult or hidden, that may violate fair trading rules.

Dispute resolution steps

If Hubble doesn't respond to your cancellation or refund request within 14 days, escalate:

1. Send a formal written complaint (email or registered mail) to Hubble's complaints department, referencing your original cancellation request and the deadline they've missed.
2. Keep copies of all correspondence, cancellation confirmations, and bank statements.
3. If Hubble doesn't resolve it within 21 days, lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
4. CASE and CCCS can mediate disputes and, if necessary, refer unresolved cases for enforcement action.

Important: Stopee emphasizes that you should never accept ongoing charges while in dispute. Dispute them with your bank immediately to freeze or reverse the charges while your formal complaint proceeds.

Pre-cancellation checklist: are you ready?

Before you hit cancel, run through this quick checklist to make sure you won't regret it later or face unexpected complications.

Alternative: pause instead of cancel

Not all cancellations need to be permanent. Hubble may offer a subscription pause option that temporarily stops billing and shipments without losing your account settings or losing any loyalty discounts.

• If you're traveling, pregnant (and temporarily switching to glasses), or recovering from eye surgery, a pause might suit you better than full cancellation.
• A pause is usually limited to 1 to 3 months; at the end, your subscription resumes automatically.
• Ask Hubble support whether a pause option is available on your plan.

After you cancel: what comes next

Cancelling is not the end of your journey with Hubble. Handling the aftermath properly protects you from surprise charges and ensures you can claim refunds if needed.

Your first 48 hours

• Confirm your cancellation in writing via email if you cancelled by phone or chat.
• Request a confirmation number and save it in a separate folder on your computer.
• Log into your account and take a screenshot showing your subscription status as "Cancelled" or "Inactive."

Days 3-7: verification phase

• Monitor your email for a confirmation message from Hubble (or follow up if you don't receive one within 48 hours).
• Check your bank account and credit card statements for any unexpected charges.
• If you have unopened lenses and plan to claim a refund, initiate the return request in your Hubble account now.

Days 8-30: the critical month

• Watch your billing statement closely, especially on or around your old renewal date.
• If a charge appears, immediately dispute it with your bank and contact Hubble with your cancellation proof.
• If lenses you returned have not yet been credited, chase Hubble for an update on your refund status.

After 30 days

If all is clear - no unexpected charges, no follow-up contact from Hubble - your cancellation is complete and successful. You can rest easy.

Cancellation address and final contact details

If Hubble doesn't respond to your cancellation request or online support queries within 5 business days, you can escalate by sending a formal written request to their registered address for data protection and legal correspondence (as cited in their privacy policy and terms).

While Hubble's main contact address may vary, all cancellation and legal correspondence in Singapore is typically directed to their registered office. Check your most recent invoice or the privacy policy on their website for the current mailing address, as it may change.

Always send formal cancellation letters via registered mail or recorded delivery so that you have proof of receipt and date of delivery.

Summary: your next steps

Cancelling Hubble Contacts is straightforward when you follow the correct process and keep proof of every step. Stopee has helped thousands of consumers cancel subscriptions without fuss, recover unexpected charges, and claim refunds they were entitled to from the start.

Use this guide as your roadmap: choose your cancellation method (email or chat is safest), act at least 1 week before your billing date, save all confirmations, and verify your cancellation within 3 days. If Hubble doesn't honor your request or charges you after cancellation, escalate to CASE or the CCCS - your consumer rights in Singapore are strong, and these agencies will back you up.

Stopee is here to support you every step of the way. Whether you need help understanding your cooling-off rights, drafting a cancellation email, or disputing an unauthorized charge, visit Stopee.com for more detailed guides, templates, and expert advice tailored to your situation. Your financial peace of mind is worth the extra care you take today.