Manage Vitable

How to cancel vitable and understand your refund rights in singapore

What vitable is and why you might want to cancel

Vitable is a personalised vitamin subscription service based in Australia that delivers to Singapore. The company creates custom daily vitamin sachets tailored to your individual health needs, based on an online health questionnaire you complete. Each month, you receive ready-made packets designed specifically for you.

You may decide to cancel for many reasons: your health goals have changed, the cost no longer fits your budget, or you prefer to source vitamins locally. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, ensuring you understand your rights and avoid common pitfalls.

How vitable operates in singapore

Vitable is an Australia-based company without a physical office in Singapore. All customer support, account management, and cancellation requests go through their online portal or email channels. This means you'll manage everything digitally, which can make cancellation straightforward if you know the right steps.

Why cancellation timing matters

Unlike many subscription services, Vitable has strict order cut-off times. If you miss the cut-off for your billing cycle, your next shipment may still be processed and charged, even if you've requested cancellation. Understanding these deadlines before you act is critical to avoiding unwanted charges.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even if the company is based overseas.

What the law says about subscriptions

Under the Consumer Protection Act, you have the right to cancel a subscription without penalty, provided you do so within a reasonable timeframe. The Act also requires that companies clearly disclose their cancellation terms before you subscribe. If Vitable's terms were unclear or hidden at checkout, you may have grounds to dispute charges.

The Act also protects you from unfair contract terms. For example, if Vitable refuses to refund a damaged or faulty product, that refusal may breach consumer law, regardless of their published policy.

Where to escalate if vitable refuses to help

If Vitable does not respond to your cancellation request within 7 days, or if they refuse a legitimate refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes at no cost and has authority to push companies to resolve issues fairly. Contact CASE at 6100 0315 or visit www.case.org.sg.

How to cancel vitable: step-by-step methods

Vitable offers multiple cancellation routes. Choose the method that works best for you, but be aware that timing affects whether your next order is cancelled or still ships.

Cancelling through your vitable account online

1. Visit vitable.com or open the Vitable mobile app on your phone.
2. Log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
3. Navigate to "Manage Subscriptions" or "Account Settings" (the exact label may vary).
   • Look for a section showing your active vitamin bundles or subscriptions.
4. Select the specific bundle you want to cancel.
   • If you have multiple subscriptions, you can cancel individual bundles or all of them.
5. Tap or click "Cancel subscription" or "Pause subscription" (Vitable offers both options).
   • Pause temporarily stops deliveries without closing your account; cancel removes the subscription permanently.
6. Confirm your cancellation when prompted.
7. You should receive a confirmation email within minutes. Pro tip: screenshot this email as proof of your cancellation request.

Cancelling by email

1. Open your email client and compose a new message to hello@vitable.com.au.
2. In the subject line, write: "Cancellation Request - [Your Full Name]".
3. In the body, include:
   • Your full name as registered with Vitable
   • The email address linked to your Vitable account
   • A clear statement: "I request immediate cancellation of my Vitable subscription"
   • Optionally, the reason for cancellation
4. Send the email and wait for a response within 24 to 48 hours.
5. Warning: Email requests must arrive before Vitable's order cut-off time (typically mid-month, but check your account). If you miss the cut-off, your next order will likely still be processed.

Cancelling if you subscribed via the app store or google play

1. Open the App Store (iOS) or Google Play Store (Android) on your device.
2. Go to "Account" or "Subscriptions" (exact wording varies by platform).
   • On iPhone: Settings > [Your Name] > Subscriptions > find Vitable and select it
   • On Android: Settings > Subscriptions > find Vitable and select it
3. Select "Cancel Subscription" or "Unsubscribe".
4. Confirm the cancellation.
5. Warning: Do not try to cancel inside the Vitable app itself if you subscribed via the App Store or Google Play. The app cancellation option will not work for app-store subscriptions. You must cancel through the platform where you originally subscribed.

Understanding what happens after you cancel

Cancellation is not always immediate, and surprises can happen if you don't know what to expect.

Your next billing cycle and shipment

When you cancel, Vitable stops all future renewals. However, the timing of your cancellation determines whether your current or next order still ships. If you cancel before the order cut-off (usually around the 15th of each month), your next shipment is cancelled. If you cancel after the cut-off, that shipment will likely still be processed and charged to your payment method.

You'll receive an email confirming the cancellation status and any pending shipments. Keep this email for your records.

Access to your account and data

Your Vitable account remains active after cancellation unless you request deletion. You can log in at any time to view your order history, personalisation profile, and past health questionnaires. If you wish to reactivate your subscription later, your profile and settings are preserved.

If you want your account and all personal data permanently deleted, email hello@vitable.com.au and request account deletion. Vitable may take up to 14 days to process this request.

Will vitable refund you? understanding the refund policy

Vitable's refund policy is strict, but not without exceptions. Knowing these rules now protects you from disappointment later.

No refund for change of mind

Vitable's published policy states that routine refunds are not available simply because you change your mind. Since your vitamin sachets are personalised and made to order, the company treats them as non-returnable items. If you cancel a subscription and a shipment was already processed before your cancellation request, you cannot ask for your money back under their change-of-mind policy.

Refunds are available for faults, damage, and errors

The exception to no-refund rule is quality and correctness. If your order arrives damaged, faulty, or incorrect, you are entitled to a refund or replacement. This is where Stopee's consumer protection advice becomes critical: Vitable's published policy may not explicitly mention quality guarantees, but consumer law in Singapore implies them automatically.

To claim a refund for a faulty order, you must:

1. Contact Vitable within 7 days of receiving the shipment.
2. Email hello@vitable.com.au with:
   • Your order number
   • Clear photos showing the damage, discolouration, or defect
   • A brief description of what is wrong
3. Wait for Vitable's assessment (usually 2 to 5 business days).
4. If approved, the refund is processed within 24 hours to your original payment method.
   • The refund may take up to 7 days to appear in your bank account, depending on your bank.

Pro tip: If Vitable denies your refund claim for a faulty product and you believe the denial is unfair, escalate to CASE (Consumers Association of Singapore). CASE can pressure Vitable to honour its implied consumer warranty.

Vitable pricing and subscription plans

Understanding Vitable's pricing helps you decide whether the service is worth the investment and may inform your cancellation decision.

Available plans and costs

Custom bundles, which are Vitable's core offering, typically cost between S$25 and S$40 per month. The exact price depends on which vitamins and supplements are included in your personalised formula.

Common mistakes when cancelling vitable

Cancellation can go wrong in surprising ways, and many customers make the same errors. Here's what to avoid.

Missing the order cut-off date

The most frequent mistake is cancelling too late in the month. Vitable's order processing cycle has a mid-month cut-off (the exact date appears in your account under "Next billing date"). If you cancel after this cut-off, your next batch of vitamins is already queued for manufacturing and will still ship. You'll be charged, and cancelling won't prevent it.

Pro tip: Check your Vitable account today and note the next billing date. If cancellation is your goal, submit your request at least 5 days before that date to guarantee it takes effect.

Cancelling in the app when you subscribed via the app store or google play

If you originally subscribed through the iOS App Store or Google Play, clicking "Cancel" inside the Vitable app will not work. The app's cancellation button only affects web-based subscriptions. You must cancel through the App Store or Google Play settings on your phone. Many customers miss this and think they've cancelled when they haven't, leading to surprise charges.

Not keeping proof of your cancellation request

If you cancel via email, Vitable may later claim they never received your request. If you cancel via the app, a digital confirmation email is your only proof. Always screenshot or forward confirmation emails to yourself and keep them in a folder. Stopee recommends keeping these records for at least 6 months after cancellation.

Assuming a pause is the same as cancellation

Vitable allows you to pause your subscription, which temporarily stops deliveries. Paused subscriptions still exist and will resume after the pause period. If you want to end the relationship with Vitable permanently, select "Cancel", not "Pause".

Checklist before you cancel vitable

Use this checklist to ensure your cancellation is clean and complete.

• Check your next billing date in your Vitable account and note how many days until the cut-off.
• Decide whether you want to cancel or pause (cancel is permanent; pause is temporary).
• If you subscribed via App Store or Google Play, cancel through that platform, not the app.
• If you subscribed via the Vitable website, cancel through your online account or send an email.
• Submit your cancellation request at least 5 days before the billing date to prevent the next shipment.
• Take a screenshot of your confirmation email or your account page showing the cancellation.
• Check your email (including spam folder) within 24 hours for Vitable's confirmation.
• Verify that no charge appears on your payment method for the next billing cycle (check after 3 days).
• If you disagree with a refund decision, gather photos and contact CASE before escalating further.

Next steps: how stopee helps you stay in control

Cancelling a subscription should never be a battle. Stopee has helped thousands of consumers cancel unwanted services, dispute unfair charges, and recover refunds by knowing their rights and following clear, practical steps. Whether you're cancelling Vitable or any other subscription, Stopee (stopee.com) gives you the knowledge and confidence to act.

If Vitable refuses to cancel your subscription, denies a legitimate refund, or charges you after you've requested cancellation, Stopee is your resource. Our guides walk you through escalation paths, consumer protection laws, and dispute resolution-all designed to empower you, not intimidate you.

Visit Stopee today to explore guides for hundreds of subscription services and learn how to take back control of your spending. Stopee exists because you deserve clarity, respect, and results when cancelling.

Contact information for vitable support

If you need to reach Vitable directly, use these channels:

• Email: hello@vitable.com.au (response time: 24 to 48 hours)
• Help portal: intercom.help/vitable/en (for FAQs and self-service articles)
• Mobile app: Cancel directly through your account under Manage Subscriptions

For consumer disputes or complaints, contact CASE at 6100 0315 or visit www.case.org.sg. If Vitable is unresponsive or refuses a valid claim, CASE can mediate at no cost to you.