Manage Viviscal

How to cancel viviscal and understand your subscription rights in singapore

What viviscal is and how it works in singapore

Viviscal is a branded nutritional supplement designed to support hair growth and thickness using a blend of vitamins, minerals, and a marine complex. You can purchase Viviscal through multiple channels: directly from the official website with subscription options, through mobile app stores, or from local Singapore retailers and clinics. Understanding where you bought your product matters, because cancellation methods differ by platform.

How viviscal subscriptions operate

When you subscribe to Viviscal, the company charges your payment method on a regular schedule and ships new supplies automatically. The subscription continues until you actively cancel it. At Stopee, we've helped thousands of consumers understand that subscriptions don't pause themselves-you must take action to stop future charges and shipments.

Why you might want to cancel

You might cancel because the product isn't delivering the results you expected, you've found an alternative, your hair health has improved, or you're experiencing unwanted side effects. Whatever your reason, you have the right to cancel without justification, and Stopee is here to guide you through the process clearly.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights as a buyer, and understanding these rights strengthens your position if Viviscal refuses to process your cancellation or refund.

What the law says about cancellations

Under Singapore law, you have the right to cancel distance contracts (online purchases) within 14 calendar days without providing a reason, as long as you follow the seller's cancellation procedure. This applies to Viviscal subscriptions purchased online. The clock starts from the date you receive your order, not the purchase date. If Viviscal makes cancellation deliberately difficult or charges hidden fees, that may breach fair trading standards.

Your refund entitlements

If you cancel within the 14-day period, you're entitled to a refund of the full purchase price (though the seller may deduct reasonable return shipping costs). For products purchased through local Singapore retailers, you should ask about their return window-many offer 3 to 7 days. Stopee recommends keeping your receipt and order confirmation as proof of purchase date, which protects you if a dispute arises.

Pricing and available viviscal products in singapore

Before you cancel, it helps to understand what you're paying for and whether alternative products or dosages might suit you better.

Current viviscal pricing and SKU options

Subscription pricing is often slightly lower than one-time purchases, but only if you actually use the product. If you're unsure whether Viviscal is right for you, purchase a single box first rather than committing to a subscription. Stopee advises against multi-month commitments if you're still evaluating results.

How to cancel viviscal based on where you bought it

Cancellation steps differ depending on your purchase method-web, app store, or local retailer-so find your specific scenario below and follow the steps exactly.

Cancel a viviscal subscription on the website

If you subscribed directly through viviscal.com or a Viviscal-authorized website, use this method to stop future charges and shipments.

1. Sign in to your Viviscal account on the official website using your email and password.
   • If you've forgotten your password, select "Forgot password" and reset it before proceeding.
2. Navigate to your account dashboard and locate "Subscription settings" or "Manage subscription."
   • This is usually under your profile or account menu in the top-right corner.
3. Select your active Viviscal subscription from the list.
   • You may have multiple subscriptions if you've ordered different products; cancel only the ones you want to stop.
4. Select "Cancel subscription" and follow the on-screen prompts.
   • Viviscal may ask why you're cancelling; this is optional feedback, not a barrier to cancellation.
5. Confirm your cancellation by selecting the final confirmation button.
   • You should receive an email confirmation within 24 hours.
6. Important timing rule: Submit your cancellation at least one full calendar day before your next scheduled shipment date to avoid being charged for that shipment.
   • If your next charge date is 15 March, you must cancel by 14 March at the latest.
   • If you miss this deadline, contact Viviscal's consumer relations team immediately to request a reversal.

Pro tip: Note your next billing date before you start the cancellation process. If you're close to the cutoff, phone Viviscal's consumer relations team instead of using the website to ensure your cancellation is processed in time.

Cancel a viviscal subscription purchased via apple app store or google play

If you subscribed through your phone's app store rather than the Viviscal website, you must cancel through that same app store-Viviscal's website won't process the cancellation.

1. Open the Apple App Store or Google Play app on your device.
   • For iPhone/iPad: open the App Store app. For Android: open Google Play.
2. Go to your account section (usually "Account" in the top-right corner).
   • On Apple: select your profile icon, then "Subscriptions."
   • On Google: select "Payments and subscriptions," then "Subscriptions."
3. Find the Viviscal subscription in your active subscriptions list.
   • It will show the subscription name, next billing date, and price.
4. Select the Viviscal subscription and choose "Cancel subscription."
   • Apple and Google will often show a cancellation offer or discount to keep you subscribed; you can ignore this.
5. Confirm your cancellation.
   • You'll receive a confirmation email from Apple or Google (not directly from Viviscal).

Warning: Do not try to cancel your Viviscal app subscription on the Viviscal website-it won't work. You must cancel directly through Apple or Google, or you'll continue to be charged.

Cancel if you purchased from a singapore retailer or clinic

If you bought Viviscal in-store or through a Singapore clinic, follow the retailer's return and cancellation policy, not Viviscal's policy.

1. Check your receipt for the retailer's return window and conditions.
   • Most Singapore retailers offer 3 to 7 days for unopened products, but policies vary.
   • Some may offer store credit only, not cash refunds.
2. Contact the retailer or clinic directly to confirm they offer subscriptions and how to cancel.
   • Call the store, visit in person, or check their website for cancellation instructions.
3. Provide your order or receipt number when you request cancellation.
   • Keep the receipt for your records in case of a dispute.
4. Ask the retailer to confirm the cancellation in writing via email.
   • This protects you if they forget to process it and charge you again.

Stopee has found that local retailers sometimes mishandle subscription cancellations, so following up in writing is essential. Don't rely on verbal confirmation alone.

What happens to your account and shipments after cancellation

Once you cancel, understanding what changes-and what doesn't-helps you avoid surprise charges and confusion.

Subscription access and future charges

When you successfully cancel your Viviscal subscription, future scheduled shipments and recurring charges stop after the current billing cycle ends. If you cancelled after the one-day cutoff, the cancellation takes effect the next billing cycle instead. You will not receive a refund for the current month's charge unless you cancel within the 14-day consumer protection period or within the retailer's return window. After cancellation, you can still log into your Viviscal account to view your order history and past shipments.

Your account and personal data

Cancelling your subscription does not automatically delete your account. Your email, address, payment method, and personal information remain stored in Viviscal's system unless you request account deletion separately. If you want your account deleted, contact Viviscal's consumer relations team and request complete account removal under privacy regulations. Stopee recommends doing this if you have no intention of reordering and want to minimize your data footprint with the company.

Refunds and money-back guarantees explained

Whether you're entitled to a refund depends on where you bought Viviscal and how long ago you purchased it.

Refunds on viviscal.com purchases

Viviscal offers a 30-day money-back guarantee for purchases made directly on viviscal.com: you can return the unused portion within 30 days of purchase for a full refund of the purchase price. Shipping and handling charges are not refundable. To claim a refund, you must request an RMA (Return Merchandise Authorization) code from Viviscal's consumer relations team, then mail the product back to the US address provided. Processing takes 10 to 14 business days after Viviscal receives your return, plus 5 to 7 additional business days for the refund to appear on your payment method. Keep your proof of postage so you can follow up if the refund doesn't arrive.

Refunds from singapore retailers and clinics

Local Singapore retailers and clinics typically offer store credit rather than cash refunds, and return windows are much shorter-often 3 to 5 days for unopened items. Some retailers require the original packaging and receipt. Before you buy, ask the retailer directly about their refund policy. Stopee advises purchasing a single box first if you're uncertain, rather than committing to a bundle or subscription you might want to return.

Your 14-day cancellation right under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you 14 calendar days from delivery to cancel any distance contract (online purchase) and receive a full refund, minus reasonable return postage. This right applies even if the seller offers a different money-back guarantee period. If Viviscal's 30-day guarantee is more generous, use Viviscal's policy. If you're outside the 30-day window but within 14 days of delivery, you can still invoke your statutory right to cancel and request a refund.

Common mistakes when cancelling viviscal

Cancelling a subscription sounds simple, but small errors can lead to unwanted charges and frustration.

Missing the one-day billing cutoff

The single most common mistake is cancelling too late in the month. Viviscal requires you to cancel at least one full calendar day before your next billing date. If your bill date is the 15th and you cancel on the 15th, your cancellation takes effect next month instead, and you're charged again. Mark your billing date in your calendar and set a reminder 2 days before to cancel on time. If you miss the deadline, call Viviscal's consumer relations team immediately and ask for a one-time charge reversal.

Attempting to cancel in the wrong place

Trying to cancel an App Store subscription on the Viviscal website wastes time and doesn't work. You must cancel where you subscribed: app store subscriptions through Apple or Google, website subscriptions through viviscal.com, and retail subscriptions through the retailer. Stopee emphasizes checking your original order confirmation email to confirm the purchase channel before you attempt cancellation.

Not requesting confirmation in writing

If you cancel over the phone or in-store without receiving written confirmation, the cancellation may not be processed. Always ask for an email confirmation or take a screenshot of your cancellation confirmation on the website. If Viviscal charges you after you cancelled, you'll need proof that you requested it.

Assuming your account is deleted after cancellation

Cancelling a subscription does not delete your account or personal data. Your information remains in Viviscal's system, and if you don't explicitly request deletion, you may receive marketing emails or see your data retained indefinitely. Request account deletion separately if you're concerned about your privacy.

Cancellation timeline and what to expect

Understanding the sequence of events after you cancel helps you know when to follow up if something goes wrong.

Immediately after you cancel

You should receive an on-screen confirmation message and, within 24 hours, a confirmation email from Viviscal or the relevant app store. Your subscription status in your account should change to "Cancelled." If you don't receive an email within 24 hours, log back in to your account and verify the status.

One week after cancellation

No new charges should appear on your payment method. If a charge posts after you cancelled, contact your bank or payment provider immediately and file a chargeback or dispute if necessary. Simultaneously, contact Viviscal's consumer relations team with proof of your cancellation confirmation.

If a charge appears after cancellation

This sometimes happens if the cancellation wasn't processed or was submitted after the billing cutoff. Stopee recommends contacting Viviscal within 30 days of the disputed charge to request a full reversal. Provide your cancellation confirmation email. If Viviscal refuses, escalate to your bank's dispute resolution team and mention that you cancelled within the statutory 14-day cancellation period if applicable.

How to contact viviscal if your cancellation fails

If your online cancellation doesn't go through or you need urgent assistance, contact Viviscal's consumer relations team directly.

Viviscal customer service contact information

Viviscal's Singapore-facing website does not list a local Singapore phone number or address. The company provides only US-based contact details for cancellation inquiries. To cancel or dispute a charge, you should contact Viviscal's US consumer relations team via their website or call their US support line (details available on viviscal.com). Provide your order number, subscription details, and billing email address. Request a response within 5 business days. If Viviscal fails to respond or denies your cancellation, you can escalate to Singapore's Competition and Consumer Commission (CCCS) if you believe the company has breached the Consumer Protection (Fair Trading) Act.

Escalation to singapore's CCCS

If Viviscal refuses to cancel your subscription or process a refund you're entitled to, you can lodge a complaint with Singapore's Competition and Consumer Commission (CCCS). The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can compel the company to refund you. Visit www.cccs.gov.sg to submit a formal complaint with proof of your cancellation request and any email correspondence.

Checklist: steps to cancel viviscal safely

Use this checklist to ensure you've completed every step correctly and have documentation to prove it.

Why stopee exists and how we help you

Subscription services make it easy to spend money but hard to stop. Companies design their cancellation processes to be confusing, hidden, or time-consuming-intentionally. Stopee has helped thousands of consumers cancel Viviscal, understand their refund rights, and recover unwanted charges by providing clear, step-by-step guidance and explaining the consumer law that protects you. You don't need to struggle with vague website instructions or wait on hold with customer service. Stopee breaks down every cancellation method, warns you about common traps, and empowers you to take action with confidence. Your money is yours, and you have the right to cancel at any time. Use this guide, follow the steps, keep your confirmation emails, and you'll cancel Viviscal without unexpected charges or frustration.