Manage Unicity

How to cancel your unicity subscription in singapore and protect your rights

What unicity is and why you might want to cancel

Unicity is an international health and wellness company that sells nutritional supplements, probiotics, fiber blends, collagen products and energy supplements through retail channels and membership programs in Singapore. The brand operates both one-time purchase and subscription-style ordering models, allowing customers to receive regular shipments of wellness bundles and individual products.

You might subscribe to Unicity for ongoing health support, but life circumstances change. Maybe the products aren't delivering the results you expected, your budget has shifted, or you've simply found an alternative that suits you better. Whatever your reason, cancelling should be straightforward and hassle-free. At Stopee, we understand that navigating subscription cancellations can feel overwhelming, so we've created this step-by-step guide to empower you to take action with confidence.

How subscriptions work at unicity

Unicity offers both direct subscriptions through their website and app, and billing through Apple App Store and Google Play if you've set up a recurring charge there. When you subscribe, you authorize regular shipments and charges to your payment method unless you actively cancel. Understanding which billing method you're using is critical before you attempt cancellation, because the steps differ depending on whether Unicity manages your subscription directly or a third-party app store does.

Why cancelling matters for your wallet and peace of mind

Subscription charges compound quickly. A monthly charge of S$50 becomes S$600 per year without your active intervention. Cancelling isn't just about stopping one payment; it's about reclaiming control of your spending and ensuring your money flows toward products you actually value. Stopee helps thousands of consumers like you take back that control by providing clear, transparent guidance on the cancellation process.

Your consumer rights when cancelling unicity

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions and pursue refunds.

What the consumer protection (Fair trading) act means for you

Under Singapore law, you have the statutory right to withdraw from a purchase within 14 days of receipt, provided the goods are returned in their original condition. This applies to Unicity products purchased online or through distance selling. If Unicity refuses to honour this right, you can escalate your complaint to the Consumers Association of Singapore (CASE), which acts as your independent advocate.

Additionally, if Unicity uses misleading marketing claims about product benefits or misrepresents how to cancel, you can report this behaviour to the Competition and Consumer Commission of Singapore (CCCS). These regulatory bodies exist to protect you, and using them as an escalation point is entirely appropriate if the company resists your cancellation or refund request.

Your right to a refund after cancellation

Cancelling your subscription stops future charges, but you may also qualify for a refund if you haven't used the products. Unicity's standard policy allows returns of unused products within 60 days of purchase. The "Feel Great Guarantee" program offers even stronger protections for Feel Great branded products: unopened items may be returned within 15 days of delivery for a full refund with no questions asked, or within 90 days if you've maintained 50% or greater app tracking compliance.

Unicity pricing in singapore

Understanding what you're paying helps justify the cancellation decision and ensures you're not overpaying for alternatives.

Current pricing for popular unicity products

Subscription bundles like the Bios Life Complete at S$99 monthly add up quickly. If you've been subscribed for six months without active use, you've spent nearly S$600. Cancelling immediately and pursuing a refund under the 60-day return window or Feel Great Guarantee could recover a significant portion of that expense.

How to cancel your unicity subscription

The cancellation method depends entirely on where you set up your subscription. Follow the correct path for your situation to avoid failed cancellations and surprise charges.

Cancel via your unicity account online or through the app

This is the primary cancellation method if you subscribed directly through Unicity's website or mobile app using their platform.

1. Log into your Unicity account using your email and password on the official Unicity website or open the Unicity mobile app.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen and reset via the email associated with your account.
2. Navigate to your account dashboard and select "Subscriptions," "Active Orders," or "My Recurring Orders" (the exact label varies by app version).
   • Look for a section showing upcoming shipments or scheduled deliveries.
3. Locate the active subscription you want to cancel and click or tap the "Cancel Subscription" or "Pause" button.
   • Warning: Some subscriptions offer a "pause" option instead of immediate cancellation. If you choose to pause, set a reminder to follow up after one billing cycle to confirm the pause didn't reset into a new charge.
4. Follow the on-screen prompts and confirm your cancellation request.
   • Unicity may ask why you're cancelling; feedback is optional but helpful for the company to improve.
5. You will receive a confirmation email within 24 hours. Save this email as proof of cancellation.
   • Check that the confirmation email lists the cancellation date and specifies which subscription was cancelled.
6. Verify your next billing date has been removed by checking your account a few days later and reviewing your bank or credit card statements for the following month.
   • If a charge appears after cancellation, contact Stopee's guides or escalate directly to Unicity customer service with your confirmation email as proof.

Cancel if you're billed through apple app store (iOS)

If your Unicity subscription is linked to your Apple ID and appears on your App Store billing, you must cancel through Apple, not through Unicity directly.

1. On your iPhone or iPad, open the Settings app and tap your Apple ID profile at the top.
   • You will see your name, email and iCloud status displayed.
2. Select "Subscriptions" from the menu.
   • This section shows all active subscriptions billed to your Apple ID.
3. Find and tap the Unicity subscription from the list.
   • If you have multiple Unicity subscriptions (e.g., separate products), each will be listed separately.
4. Tap "Cancel Subscription" at the bottom of the subscription details screen.
   • Pro tip: Apple shows your cancellation reason options (optional) and confirms your access will end on the next renewal date. Note that date.
5. Confirm the cancellation in the popup that appears.
   • Apple immediately stops future charges. Your current access continues until the renewal date shown on the previous screen.
6. Screenshot the confirmation screen and check your email for an iTunes receipt confirming the cancellation.
   • Warning: Unicity cannot reverse an App Store cancellation on your behalf, so if you cancel by mistake, you must reactivate through Apple Settings directly.

Cancel if you're billed through google play (Android)

Google Play subscriptions require cancellation in the Google Play app, not through Unicity's platform or website.

1. Open the Google Play app on your Android phone or tablet and tap your profile icon in the top right corner.
   • You will see a menu with options including "Manage subscriptions."
2. Select "Manage subscriptions" from the menu.
   • This shows all active subscriptions associated with your Google Play account.
3. Find the Unicity subscription and tap it.
   • The subscription details screen displays the current billing period and renewal date.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may offer you a discount to keep the subscription; these offers are optional and you can decline.
5. Confirm your cancellation reason (optional) and tap "Cancel" in the final confirmation popup.
   • Google Play immediately processes the cancellation and access expires on your next renewal date.
6. Verify cancellation by returning to the Manage Subscriptions list; the Unicity subscription should no longer appear or should show a "Cancelled" status.
   • Keep a screenshot as proof. Your cancellation confirmation also appears in your Google Play email receipts.

Cancel by writing to unicity customer service

If online or app cancellation fails, or if you prefer a paper trail, you can cancel by sending a formal written request.

1. Prepare a clear, dated letter stating your full name, email address, phone number and customer/member ID (find this on your invoice or account dashboard).
   • Write: "I request cancellation of my Unicity subscription effective immediately. Please confirm cancellation in writing within 5 business days."
2. Include a reference to at least 10 business days before your next scheduled shipment to allow Unicity processing time.
   • If you're within 10 days of the next shipment date, state that you understand the current order may still be delivered and request a return authorization.
3. Send your letter via registered mail to Unicity's Singapore address (see Contact and Escalation section below).
   • Registered mail provides a tracking number and delivery confirmation, essential proof if Unicity disputes receiving your cancellation request.
4. Keep a photocopy of the letter and the registered mail receipt.
   • The tracking number proves you sent the request on a specific date; this is crucial for calculating refund eligibility under the 14-day statutory withdrawal period.
5. Follow up with an email to Unicity customer service referencing the registered letter, your name and the date you mailed it.
   • Many companies process cancellations faster via email if you reference a formal written request already in transit.
6. Expect cancellation confirmation within 5 to 10 business days of Unicity receiving the letter.
   • If you don't hear back within this timeframe, escalate to the Consumers Association of Singapore (CASE) with copies of your letter and proof of mailing.

What happens after you cancel

Cancellation doesn't end when you click the button or mail the letter; you need to verify that future charges have truly stopped and that any refunds are processed correctly.

Your account status and future shipments

Once cancellation is confirmed, Unicity stops scheduling future shipments. However, if an order has already been processed, packaged or shipped before your cancellation takes effect, that order may still arrive. This is standard in the subscription industry because the warehouse may have already prepared your package.

When you receive an unexpected delivery after cancellation, you have two options: refuse the package at the door (mark it "Return to Sender") or accept it and initiate a return under Unicity's returns policy. Refusing the package is faster; accepting and returning requires you to arrange shipping back to Unicity.

Billing and automatic renewal

Check your bank or credit card statements 5 to 7 days after the cancellation confirmation email arrives. You should see no new pending or posted charges from Unicity. If a charge appears, contact your bank immediately to dispute it as an unauthorized subscription charge; they can reverse it within 30 days in most cases.

Keep copies of your cancellation confirmation email and the bank statement showing no further Unicity charges. This proof is valuable if any billing dispute arises later and you need to escalate to your bank or the CCCS.

Your account data and access

Cancelling your subscription does not delete your Unicity account. Your profile, order history and personal data remain stored unless you explicitly request account deletion. If you want your account completely removed, contact Unicity customer service in writing and reference the data privacy obligations under Singapore's Personal Data Protection Act (PDPA). Unicity must respond to deletion requests within 30 calendar days.

Refunds and what to expect

Cancellation and refunds are related but separate actions; cancellation stops future charges, while a refund recovers money already spent on products.

Standard refund policy

Unicity allows returns of unused, unopened products within 60 days of purchase for a refund of the original purchase price. Refunds exclude shipping fees and any third-party payment processor charges. If you've earned loyalty credits or discounts, these may be deducted from your refund amount.

To claim a refund, initiate a return through your Unicity account (select the order, choose "Return," and follow the prompts) or contact customer service with your order number and reason for return. Unicity will provide a return shipping label or address. Once the returned items arrive at the warehouse and are inspected, your refund is processed to your original payment method within 5 to 10 business days.

Feel great guarantee refunds

Unicity's Feel Great Guarantee offers stronger protections than the standard 60-day policy. If you've purchased Feel Great branded products and qualify as a Customer or Member (not a Distributor), you can return unopened items within 15 days of delivery for a full refund, no questions asked. Alternatively, if you've maintained at least 50% app tracking compliance and used the products, you can return them within 90 days for a full refund.

This guarantee is Unicity's strongest refund lever, so check whether your products carry the Feel Great branding. If they do and you're within the 90-day window, prioritize this refund path over the standard 60-day policy.

Statutory withdrawal rights

Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day statutory withdrawal right from the date you receive products purchased online or through distance selling. Within this window, you can return unopened, unused products for a full refund. If Unicity argues the products don't qualify for statutory withdrawal (e.g., they claim perishables or custom orders are exempt), you can challenge this with CASE or the CCCS if the dispute is significant.

Calculate your 14-day window from the delivery date on your tracking information, not the purchase date. If you're close to or past 14 days but within 60 days, the standard refund policy applies instead. Keep proof of delivery (tracking email, SMS confirmation or signature receipt) to establish your withdrawal deadline.

Common mistakes people make when cancelling unicity

We know cancellation can feel stressful, especially if you've been charged for months without realizing it. Here are the pitfalls Stopee sees regularly, and how to avoid them:

Cancelling the wrong subscription or account

If you manage multiple Unicity accounts (perhaps one via the website and another via Apple App Store), you might cancel the wrong one by mistake. The remaining account will continue billing you silently. Before cancelling, verify your email address, customer ID and subscription start date match what you intend to cancel. If you have multiple subscriptions, list them all and cancel each one explicitly.

Confusing "pause" with "cancel"

Unicity's app sometimes offers a "pause" option, which temporarily stops shipments but does not cancel the subscription. When the pause expires (usually after one month), billing resumes automatically. Always select "cancel," not "pause," unless you genuinely want to restart billing later. If you accidentally paused, log back in and cancel before the pause expires.

Not saving your cancellation confirmation

A verbal confirmation from customer service or a generic "thank you" screen isn't enough proof. You need a detailed cancellation confirmation email that specifies your subscription ID, the cancellation date and the effective date (when charges stop). If Stopee is helping you track your cancellation, save this email to your records or upload it to a document cloud service as backup.

Ignoring orders already in transit

Cancelling only stops future orders, not ones already shipped. If a package arrives after cancellation, many people throw it away without realizing they can return it for a refund. Open the package carefully, check the contents and immediately initiate a return. You have 60 days to return unused products, so act quickly.

Not following up on refund status

Unicity's refund process takes 5 to 10 business days after the package arrives at the warehouse. If you return a product on day 1 but don't hear back within 12 business days, contact Unicity with your return shipping tracking number. Delays happen due to mail delivery times and processing backlogs, but you shouldn't have to chase refunds indefinitely. If 15 business days pass with no credit to your account, escalate through Stopee's resources or contact CASE.

Checklist for cancelling unicity

Use this step-by-step checklist to ensure you've completed cancellation correctly and have all necessary proof.

Contact and escalation for unicity in singapore

If your cancellation request is ignored or disputed, use these official channels to escalate:

Unicity singapore address

For written cancellation requests or formal complaints, send registered mail to:

Unicity Singapore
Suntec City Mall
Singapore
(Alternative corporate location: HDB Hub, Singapore)

Always use registered mail for legal weight in case you need to escalate the complaint. Include your full name, customer ID, email and phone number on the letter.

Government escalation paths

If Unicity refuses to cancel your subscription or process a refund after 14 days, you can file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE is a non-profit organization that investigates consumer complaints and negotiates resolutions on your behalf at no cost.

For billing disputes or unauthorized charges, you can also escalate to your bank's dispute department. Most banks in Singapore accept chargeback claims within 30 days of the unauthorized charge. Provide your bank with your cancellation confirmation email and proof of the charge.

Data privacy concerns

If Unicity refuses to delete your account or personal data upon request, file a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg. You have a statutory right under the PDPA to request deletion of your personal data, and the PDPC can compel Unicity to comply.

Why stopee exists and how we help

Subscription cancellations are simple in theory but riddled with traps in practice. Companies use confusing language, hide cancellation buttons in unintuitive places, and ignore formal requests hoping customers will give up. You deserve clarity, not frustration. Stopee has helped thousands of consumers cancel Unicity subscriptions by providing step-by-step guidance, escalation templates and proof of your rights under Singapore law.

Whether you're cancelling Unicity because the products didn't work, your budget changed or you simply want to regain control of your spending, this guide gives you the tools and confidence to act. Use the checklists, save your confirmation emails and remember: if Unicity refuses to honour your cancellation, you have powerful regulatory bodies in your corner.

Visit Stopee (stopee.com) for cancellation guides on hundreds of services, refund templates and escalation strategies tailored to Singapore consumers. You've earned the right to cancel easily-now take it.