Manage Hey

How to cancel hey email and recover your inbox freedom in singapore

What is hey and who should use it

Hey is a subscription-based email service designed for people who want privacy, control, and a clutter-free inbox. Built by Basecamp, it combines a modern interface with powerful organisation tools like workflows, aliases, and built-in spam blocking through spy-pixel protection. You get native apps across web, Mac, Windows, Linux, iOS, and Android-all working in sync. The service focuses on putting you back in charge of your email rather than letting marketing and notifications dictate your attention.

Hey appeals to individuals, freelancers, and small teams who value privacy and are willing to pay for a premium email experience. Plans start at USD 99 per year (approximately S$132.66) for personal use, and custom domain plans are available for teams. It's a deliberate choice, not a default service-which means cancellation often becomes necessary when priorities change or the cost no longer justifies the benefit.

Common reasons people cancel hey

You might cancel Hey because the annual cost no longer fits your budget, you've decided email privacy isn't your priority, or you've switched to another email provider. Some users find the interface doesn't match their workflow, while others simply revert to free Gmail after the paid trial ends. At Stopee, we've helped thousands of consumers navigate cancellation decisions, and Hey is no exception-clarity matters before you act.

Hey pricing and plans in singapore dollars

Understanding your current plan is the first step toward a smooth cancellation.

Most Singapore users choose the annual personal plan. If you're on a monthly custom domain plan, your costs are lower but your renewal happens more frequently, so cancellation timing matters more. Stopee recommends checking your billing date before you cancel-doing this now will save you from accidental charges.

Subscription platforms and their impact on cancellation

Hey subscriptions can be purchased through three channels: the Hey website directly, Apple App Store (iOS), or Google Play (Android). Where you bought your subscription determines where you cancel it. Many people don't realise this and waste time looking for cancellation options in the wrong place. If you signed up via your iPhone, cancelling on the Hey website won't work-you must cancel through Apple. This is why Stopee always asks: where did you first subscribe?

How to cancel hey on the web (direct subscription)

If you signed up directly at Hey.com or purchased via a web browser, follow these steps to cancel your web subscription.

1. Open your web browser and go to app.hey.com/accounts
   • Sign in with your Hey email address and password
   • If you've forgotten your password, use the "Forgot password?" link on the login screen
2. Navigate to the Billing & Invoices section
   • Look for a settings or account menu, usually in the top-right corner
   • Scroll down until you find the billing section
3. Choose your cancellation method carefully
   • Cancel subscription (recommended for most users): You keep access to Hey until your paid period expires. No data is lost immediately. You receive a notice when your access is about to end
   • Close account immediately: You lose access right away and cannot sign in. Your data is scheduled for permanent deletion after 30 days. Only choose this if you want instant closure
4. Confirm your cancellation choice
   • Hey will ask you to confirm-read the confirmation message carefully
   • You'll receive a confirmation email to your backup email address (the one you registered with Hey)
5. Save your important emails and data before the final deadline
   • Export or download any emails you need to keep beyond your access end date or the 30-day deletion window
   • Use Hey's export feature if available, or take screenshots of important messages
6. Mark the cancellation date on your calendar
   • Note when your paid period ends so you're not surprised by sudden loss of access

Pro tip: Cancelling at the web level is the cleanest method because you keep your data for up to 30 days and retain access until your billing period ends. This gives you time to transition to another email service without panic.

How to cancel hey on iOS (Apple app store)

If you subscribed to Hey through your iPhone or iPad using the App Store, you must cancel through Apple-not through the Hey app itself.

1. Open the Settings app on your iPhone or iPad
   • Do not open the Hey app
2. Tap your name at the top of the screen
   • This opens your Apple ID menu
3. Select Subscriptions
   • You'll see a list of all active subscriptions linked to your Apple ID
4. Find and tap Hey
   • Look for the Hey subscription in the list
   • If you don't see it, scroll down-it may be under "Expired" if your trial has ended
5. Tap Cancel Subscription
   • Apple will show you the cancellation date and confirm the action
   • You'll see your next billing date if you don't cancel now
6. Confirm the cancellation when prompted
   • Apple sends a confirmation email to your registered Apple ID email address

Warning: Deleting the Hey app from your iPhone does NOT cancel your subscription. Many users make this mistake and continue to be charged. You must cancel through Apple Settings, not by deleting the app.

Pro tip: Check your Apple ID email inbox after cancelling-Apple's confirmation email sometimes lands in spam. Stopee recommends adding Apple's support email to your contacts so you can spot confirmations easily.

How to cancel hey on android (Google play)

If you subscribed to Hey through the Google Play Store on an Android phone or tablet, you must cancel through Google Play, not within the Hey app.

1. Open the Google Play Store app on your Android device
   • Do not open the Hey app itself
2. Tap your profile icon in the top-right corner
   • This is usually a circle with your profile picture or initial
3. Select Subscriptions from the menu
   • You'll see all active subscriptions tied to your Google Play account
4. Find and tap Hey
   • The subscription entry shows your renewal date and billing amount
5. Tap Cancel Subscription
   • Google Play explains what happens when you cancel and when your access ends
6. Confirm your cancellation decision
   • Google sends a confirmation to your registered Google account email

Warning: Like iOS, uninstalling the Hey app from your Android device will not cancel your subscription. You remain charged until you cancel through Google Play directly.

Pro tip: Open Google Play on a web browser (play.google.com) if you struggle to find subscriptions in the app. The web version sometimes displays subscriptions more clearly, and you can cancel from there too.

What happens after you cancel hey

Cancellation can feel like a sudden loss, especially if email is central to your work. Stopee wants you to understand exactly what to expect so you can plan your transition carefully.

Your access timeline after cancellation

When you cancel a web subscription using "cancel subscription," you keep full access to Hey until the end of your paid billing period. If you pay annually and cancel in month one, you can use Hey for the remaining eleven months. This grace period is valuable-use it to export emails, set up forwarding rules, and transition to a new email service gradually.

If you choose "close account immediately" on the web, or if you cancel an iOS or Android subscription, your access ends right away. You cannot sign in after that moment. For most users, this is too abrupt and stressful. Stopee recommends the standard cancellation method unless you have a strong reason to lose access instantly.

Your email data after cancellation

Hey retains your account data for 30 days after you cancel or close your account. This is your recovery window. If you change your mind, you can contact Hey support at shield@hey.com or your backup email to request account reactivation. After 30 days, your emails, settings, and all data are permanently deleted. No refund is offered for deleted data, and recovery becomes impossible.

Before your access ends, download or export any emails you need to keep. Use Hey's built-in export feature if available, or manually save important messages. Stopee recommends doing this at least one week before your cancellation becomes final.

Billing and renewals stop immediately

Once you cancel a web subscription, Hey stops future renewals on your account. No charge appears on your next billing date. If you cancel an iOS or Android subscription, Apple or Google stops the renewal immediately too. However, if your cancellation was delayed (for example, you cancelled one day before renewal), you may see a final charge for that renewal period. This charge is legitimate and cannot be reversed unless you request a refund within a specific timeframe.

Can you get a refund from hey

Refunds are Hey's strictest policy, so expectations must be realistic before you request one.

General refund policy for in-app purchases

Hey follows the standard policy for most SaaS platforms: in-app purchases (IAP) through Apple or Google are non-refundable. If you bought a subscription through the App Store or Google Play, Apple and Google consider your purchase final. Hey does not override these platform policies, and neither company typically refunds partially used subscription periods.

This means if you subscribed in January, paid for a full year, and cancelled in February, you do not receive a refund for the remaining 11 months on iOS or Android. This is by design and is disclosed in Hey's Terms of Service before you subscribe.

Exceptions and special cases

Two situations may entitle you to a refund. First, if you live in the EU or EEA (which does not include Singapore), European consumer law gives you a 14-day statutory right of withdrawal for digital services. You can cancel within 14 days of purchase and request a full refund, no questions asked. Singapore does not have this law, so this exception does not apply to you.

Second, if your web subscription renewed recently (typically within the last 7 to 14 days) and you did not intend the renewal, Hey support may consider a refund request. This is at their discretion and is not guaranteed. Stopee has seen some users succeed with this approach, but the company has no obligation to refund.

How to request a refund from hey

For iOS or Android refunds, contact Apple or Google directly, not Hey. Apple processes App Store refunds through its support website (reportaproblem.apple.com), and Google handles Google Play refunds via the Google Play Help Centre. Both companies have 15- to 30-day refund windows, depending on your region.

For web subscription refunds, email Hey support from your backup email address (the one you registered with, not your @hey.com address). Include your transaction date, receipt number, and a clear explanation of why you believe a refund is warranted. Keep your email brief and factual. Stopee recommends using the subject line "Refund request for Hey subscription" so Hey's support team prioritises it.

Send your refund request to shield@hey.com for priority handling, or contact Hey support via the website if shield@hey.com is unavailable. Expect a response within 5 to 7 business days. Do not assume silence means approval-follow up if you don't hear back after a week.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital subscriptions like Hey.

What the law guarantees

Hey must provide services that are of a standard that a reasonable consumer would regard as acceptable. If Hey fails to deliver the privacy, storage, or features promised-for example, if your account is hacked due to negligence or spy-pixel blocking doesn't work-you have a legitimate complaint. You can ask for a refund, account repair, or account closure without penalty.

Additionally, Hey cannot impose unfair contract terms that heavily favour the company. If Hey's cancellation process is deliberately hidden or requires unreasonable steps, you could challenge this with the Competition and Consumer Commission of Singapore (CCCS).

When to escalate to the CCCS

If Hey refuses a reasonable refund request, ignores your support emails, or engages in deceptive billing practices, you can lodge a complaint with the CCCS. The Commission investigates unfair trading practices and can compel Hey to remedy the issue. Visit www.cccs.gov.sg to file a report. Include screenshots of your account, transaction records, and copies of all emails you sent to Hey support. The CCCS takes 2 to 4 weeks to acknowledge your complaint and may take several months to investigate.

Pro tip: Before escalating to the CCCS, send one final email to Hey support with "URGENT: Final Refund Request" in the subject line, clearly stating that you will escalate to the Commission if they do not respond within 7 days. Many companies respond quickly to this signal. Stopee has found this approach effective with reluctant support teams.

Common mistakes when cancelling hey

Cancellation can go wrong in surprising ways, and regret often follows a careless decision. Here's what you should avoid.

Mistake one: deleting the app instead of cancelling the subscription

Your biggest risk is removing the Hey app from your phone and assuming you've cancelled. You have not. Hey will continue billing you monthly or annually, and you won't see the charges if you've already deleted the app. Stopee has seen users discover unwanted charges 6 months later. Always cancel the subscription through Settings (iOS) or Google Play (Android) before deleting the app. Delete the app only after you confirm the cancellation is complete.

Mistake two: missing your access end date

If you cancel at the web level and select "keep access until paid period ends," mark your calendar. Many users forget they still have access and miss their window to export emails. Suddenly, access expires and you've lost messages you needed. Set a phone reminder one week before your access ends so you have time to export and download critical emails.

Mistake three: requesting a refund without documentation

If you ask Hey for a refund without your receipt, transaction date, or a clear reason, support will likely deny you. Gather your evidence before you email. Screenshot your Account > Billing page, download your receipt as a PDF, and note the exact date of the charge. The clearer your case, the more likely Hey support considers your request.

Mistake four: cancelling on the wrong platform

If you subscribed on iOS but you cancel via the website, nothing happens. You're still charged. The platform you subscribed through is the only platform where cancellation works. Check your original purchase confirmation email-it says whether you bought via Hey, Apple, or Google. Stopee recommends keeping this email in your inbox until you've successfully cancelled.

Cancellation checklist for hey

Use this checklist before and after you cancel to ensure nothing falls through the cracks.

When to keep hey and when to cancel

Cancellation is permanent-ish, so this decision deserves a moment of reflection.

Reasons to keep hey

If you receive business emails, manage multiple email identities, or value privacy highly, Hey's features justify the cost. The spy-pixel blocking alone protects your activity tracking from marketers. Custom domain support is valuable if you run a business. The workflow automation saves time managing newsletters and automated emails. Annual plans cost less than two months of a professional email assistant, so if Hey saves you three hours per month, it pays for itself.

Reasons to cancel hey

Cancel if the annual fee (S$132.66) no longer fits your budget or if you've found a cheaper alternative that covers your needs. Cancel if you rarely check email or if you don't need Hey's advanced features. Cancel if you're consolidating to one free email address for simplicity. Cancel if Hey's interface confuses you or if customer support hasn't resolved issues to your satisfaction. There's no shame in downgrading to Gmail or another free service-simplicity and cost matter more than premium features for many people.

Summary and next steps

Hey cancellation is straightforward if you follow the correct process for your subscription platform. Web cancellations are the gentlest-you keep your data and access while you transition. iOS and Android cancellations happen instantly. Refunds are rare unless you cancelled within days of a renewal. Your data is safe for 30 days after cancellation, giving you time to recover it if you change your mind. Singapore's Consumer Protection Act backs you up if Hey behaves unfairly, and the CCCS is your escalation point if disputes arise.

Before you cancel, export your emails, note your access end date, and confirm you're cancelling on the right platform. After cancellation, monitor your billing to ensure charges stop. If Hey refuses a reasonable refund request, escalate to the Competition and Consumer Commission of Singapore.

At Stopee (stopee.com), we've guided thousands of Singapore consumers through subscription cancellations just like this one. Whether you're cancelling Hey today or reconsidering in three months, Stopee remains your trusted resource for clear, empowering cancellation advice. Visit stopee.com to explore cancellation guides for other services, access refund templates, and connect with our consumer advocacy team. You're in control of your subscriptions-let Stopee help you stay that way.