Manage Hiya

How to cancel hiya and stop unwanted charges in singapore

What is hiya and why you might cancel

Hiya is a mobile app and service that identifies spam calls, blocks unwanted numbers, and offers reverse phone-lookup features across iOS and Android devices. The service runs on your smartphone and provides both free and premium subscription tiers, with paid plans adding premium caller name lookups, advanced spam protection, and an ad-free experience.

You might choose to cancel Hiya if you've found the premium features aren't worth the cost, prefer an alternative service, or simply no longer need call screening. Whatever your reason, Stopee helps you understand your cancellation rights and the exact steps to stop recurring charges-whether you subscribed through the App Store, Google Play, or directly with Hiya.

Where hiya operates and how subscriptions work

Hiya is available on iOS (via Apple App Store), Android (via Google Play Store), and directly through Hiya's own website. How you cancel depends entirely on where you purchased your subscription. If you signed up through Apple, you'll cancel with Apple. If you chose Google Play, Google handles your cancellation. Direct subscriptions require you to contact Hiya's support team or use their web portal.

This matters because refund eligibility, cancellation timelines, and access to premium features after cancellation all vary by platform. Understanding which platform hosts your subscription is your first and most important step.

Your consumer rights when canceling hiya in singapore

Consumer protection (Fair trading) act and digital subscriptions

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Hiya. While the Act does not mandate an automatic 14-day cooling-off period for digital content (unlike physical goods), you retain the right to cancel auto-renewing subscriptions without penalty once you have received the service for the first time.

Most importantly, companies must provide clear terms about how cancellation works, when you will be charged next, and how to stop recurring payments. If Hiya's terms are unclear or you were not given adequate notice before being charged, you have grounds to request a refund through the Consumer Protection (Fair Trading) Act.

Your right to cancel before the next charge

You have the right to cancel your Hiya subscription at any time before your next billing cycle begins. Once you cancel, you should not be charged again. If you are charged after submitting a valid cancellation request, you can escalate the issue to the Consumers Association of Singapore (CASE) or dispute the charge with your payment provider.

Stopee recommends documenting your cancellation request-take a screenshot of confirmation messages and save any emails from Hiya confirming the cancellation. This proof becomes essential if you need to dispute a charge later.

How to cancel hiya step by step

Canceling hiya via apple app store (iOS)

If you subscribed to Hiya through the Apple App Store on your iPhone or iPad, Apple manages your subscription and billing. You must cancel directly through Apple's system.

1. Open the App Store app on your iPhone or iPad and tap the profile icon in the top right corner.
2. Select "Subscriptions" from the menu that appears.
3. Find and tap "Hiya" in your active subscriptions list.
4. Tap "Cancel Subscription" (or "Edit" if you see that option first, then select "Cancel").
5. Follow Apple's on-screen prompts to confirm the cancellation.
6. You will see a confirmation message; take a screenshot for your records.

Pro tip: Apple will ask if you want to provide feedback on why you're canceling. You don't have to answer, but feedback sometimes triggers a retention offer or discount. If you're unhappy with the cost, mentioning this might prompt Apple to show you lower-priced alternatives.

Warning: Do not delete the Hiya app itself. Deleting the app does not cancel your subscription-you must use the Subscriptions menu in the App Store. Many users make this mistake and continue being charged.

Canceling hiya via google play store (Android)

Android users subscribed through Google Play Store must cancel via Google's system. Google handles all billing and subscription management for app-store purchases.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments & subscriptions".
3. Tap "Subscriptions" to view all active subscriptions.
4. Select "Hiya" from the list.
5. Tap "Cancel subscription" and confirm your choice.
6. Google will display a cancellation confirmation; save or screenshot this for proof.

Pro tip: Google often shows a retention screen after you tap "Cancel subscription", offering discounts or trial extensions. Review any offers carefully-but only accept if you genuinely want to continue. If you're certain you want to cancel, ignore the offer and proceed to confirm.

Warning: Like the Apple App Store, uninstalling the Hiya app does not cancel your subscription. You must use the Subscriptions menu in Google Play.

Canceling a direct hiya subscription via their website or portal

If you subscribed directly through Hiya's website or web portal (not via App Store or Google Play), you need to manage cancellation through Hiya's own account portal or contact their support team.

1. Visit Hiya's website and log in to your account using your email and password.
2. Navigate to "Account Settings" or "Manage Subscription" (exact naming varies).
3. Locate your active subscription and select "Cancel Subscription" or "Manage Plan".
4. Follow Hiya's on-screen prompts to confirm cancellation.
5. You should receive a confirmation email within minutes; save this email as proof.

If you cannot find the Manage Subscription page or encounter any issues, contact Hiya Help & Support directly. Stopee recommends sending a cancellation request email to their support team so you have written confirmation of your request date.

Pro tip: When contacting Hiya support, use email rather than chat or phone. Email creates a timestamped record of your request, which protects you if there's a dispute about when you canceled.

Canceling from within the hiya app itself

Some app developers allow users to cancel subscriptions directly within the app. If you're already logged into Hiya on your phone, check the app's settings or account menu first.

1. Open the Hiya app on your device.
2. Navigate to "Settings", "Account", or "Manage Subscription" (location depends on app layout).
3. Look for "Cancel Subscription", "Billing", or "My Plan".
4. If the option exists, tap it and follow Hiya's prompts to confirm.

Warning: In-app cancellation links sometimes redirect you back to the App Store or Google Play, not to Hiya's own system. Be prepared to cancel through the app store instead if the in-app option doesn't work. This is not a failure on your part-it's how most app subscriptions are managed.

What happens immediately after you cancel

Access to premium features after cancellation

Canceling Hiya stops future charges, but it does not instantly remove premium features. You retain access to all paid benefits until the end of your current billing period. If your next billing date is 15 days away, you'll have 15 more days of premium service at no additional cost.

Once the billing period ends, Hiya will downgrade you to the free version, and premium features like caller name lookups and ad-free experience will no longer be available.

Auto-renewal stops immediately

The moment you cancel, auto-renewal stops. You will not be charged for the next billing cycle. Even if you see your subscription listed as "active" in the app for a few days, this is normal-the system simply hasn't updated yet. As long as your cancellation was successful, no charge will happen.

If you are charged after canceling, this is a billing error. Stopee advises you to contact your bank or payment provider immediately and dispute the charge.

Your account and data after cancellation

Canceling a subscription does not delete your Hiya account or user data. Your phone numbers, saved contacts, and call history typically remain on Hiya's servers. If you want Hiya to delete all your personal data, you must request this separately through their support team or privacy settings.

Review Hiya's privacy settings if data deletion is important to you. Some users prefer to cancel first, then request deletion separately to ensure a clean break.

Will you receive a refund after canceling hiya

Refunds for app store purchases (iOS)

Apple handles all refunds for App Store charges. Hiya cannot issue refunds directly, even if you request one from them. To request a refund for an iOS subscription, you must contact Apple Support.

1. Visit Apple's support website (support.apple.com) and select "Apps & In-App Purchases".
2. Choose "Request a refund" and log in with your Apple ID.
3. Select the Hiya charge you want refunded and explain why you're seeking a refund.
4. Apple will review your request and typically respond within 48 hours.

Apple is more likely to approve refunds if you request them within 14 days of the charge and have a clear reason (such as accidental purchase or misleading description). Refunds for later charges are harder to obtain but not impossible if you can demonstrate you attempted to cancel.

Refunds for google play purchases (Android)

Google Play manages all refunds for Android subscriptions. Hiya cannot process these refunds on your behalf. To request a refund, contact Google Play Support.

1. Open Google Play on your Android device or visit play.google.com on a computer.
2. Go to your "Account" menu and select "Purchase History" or "Manage Subscriptions".
3. Find the Hiya charge and select "Report a problem".
4. Choose "Request refund" and provide a reason for your request.
5. Google typically responds within 24-48 hours.

Google offers a more generous refund window than Apple-you can sometimes obtain refunds for purchases up to 30 days old. If you changed your mind about the service, Google is more likely to approve your refund request than Apple.

Refunds for direct hiya subscription payments

If you paid Hiya directly through their website, refund eligibility depends on Hiya's own refund policy. Hiya's published help pages do not state an automatic right to a refund for digital subscriptions after purchase.

1. Contact Hiya Help & Support via email and request a refund, explaining your reason.
2. Be specific: include your account email, the charge date, and the amount charged.
3. Hiya will review your request on a case-by-case basis and respond within 5-7 business days.
4. If Hiya refuses, you can escalate to CASE (Consumers Association of Singapore) or dispute the charge with your payment provider (credit card issuer or bank).

Pro tip: If you paid by credit card, your card issuer has a chargeback dispute process. You can dispute the charge directly with your bank if Hiya refuses a refund. This is a powerful lever and companies often reverse charges to avoid the hassle of a chargeback investigation.

Hiya pricing and subscription plans in singapore

Current subscription costs on singapore app stores

Hiya offers both free and premium tiers. Below are the typical monthly and annual plans available on the Singapore App Store and Google Play. Prices and plan availability may differ by region and update over time. Always verify current pricing in your app store before subscribing.

Pro tip: If you're currently on a monthly plan ($4.99 per month), switching to the annual plan ($39.99 per year) costs less than $3.50 per month and saves you money. However, only make this change if you're certain you'll keep the subscription for the full year.

Common mistakes to avoid when canceling hiya

Mistakes that leave you still paying

Many people believe they've canceled Hiya when they actually haven't, and charges continue arriving. This happens because cancellation steps are different depending on which platform you used, and it's easy to confuse the process.

The number one mistake is deleting the Hiya app without canceling the subscription. Uninstalling the app does nothing to stop recurring charges. Your subscription remains active in the background, and you'll be charged on your next billing date. Always cancel through the platform (App Store, Google Play, or Hiya's website) before deleting the app.

Another common error is canceling from within the Hiya app and assuming the process is complete. Sometimes the in-app "Cancel" button redirects you to the App Store or Google Play, but the page loads slowly or doesn't display properly. You then assume you've canceled when you haven't. Always wait for a confirmation message or email before closing your browser or app.

Warning: If you see a message like "Subscription canceled" inside the Hiya app but receive no confirmation email from Apple, Google, or Hiya within 24 hours, contact support immediately. The cancellation may not have gone through.

Failing to document your cancellation

If a billing dispute arises-for example, you're charged after claiming you canceled-you need proof that you submitted a valid cancellation request. Screenshots of confirmation screens, confirmation emails, and timestamps are your best defense.

Take a screenshot of every cancellation confirmation you receive. If you cancel via email (recommended for direct Hiya subscriptions), save the receipt notification and Hiya's reply. Stopee has helped thousands of consumers cancel successfully because they kept clear records of when and how they canceled.

Ignoring trial-to-paid conversion warnings

If you start a free trial of Hiya Premium, the app will remind you before your trial ends and you're charged. Read these notifications carefully. Many people ignore them, assuming the service will ask permission again, but the charge goes through automatically. If you don't want to pay after the trial ends, cancel before the trial period expires.

Checklist before you cancel hiya

Use this checklist to ensure you're ready to cancel and won't regret the decision later.

• Confirm which platform you used to subscribe (App Store, Google Play, or Hiya's website).
• Check your next billing date-understand when the charge will stop.
• Verify you have a backup call-screening solution or don't need call blocking after cancellation.
• Review your current usage of Hiya to confirm you won't miss the premium features.
• Export or save any important data (call logs, blocked numbers, etc.) if needed.
• Prepare a backup payment method in case a dispute occurs and you need to prove the charge.

After cancellation: what to watch for

Monitor your billing for unexpected charges

After you cancel, monitor your bank or credit card statement for the next 30 days to ensure no further charges appear. Most systems process cancellations immediately, but delays occasionally happen. If you're charged after canceling, contact your payment provider within 30 days to dispute the charge-this window is critical.

If you used a credit card, your issuer can reverse the charge and investigate why it happened. Stopee recommends setting a phone reminder for 7 days and 14 days after cancellation to check your statement.

Transition to free hiya or another service

After your paid period ends, Hiya will automatically downgrade to the free version. You'll retain basic call blocking but lose premium features like reverse caller name lookups. Decide whether free Hiya is enough for your needs or if you want to switch to a competitor like TrueCaller or Whoscall.

How to escalate if hiya won't stop charging you

Steps to take if charges continue after cancellation

If you've canceled but Hiya continues charging you, follow this escalation path:

1. Contact Hiya Help & Support directly with proof of your cancellation attempt (screenshot or email confirmation). Give them 5 business days to respond.
2. If Hiya doesn't respond or refuses to refund, contact your payment provider (bank or credit card issuer) and dispute the charge.
3. If the payment provider's dispute fails, escalate to CASE (Consumers Association of Singapore) at case.org.sg and file a complaint citing the Consumer Protection (Fair Trading) Act.

Pro tip: Always provide your payment provider and CASE with copies of your cancellation confirmation, your statement showing the unauthorized charges, and all correspondence with Hiya. The more documentation you have, the stronger your case.

Cancellation address for registered mail (if needed)

Mailing address for formal cancellation notice

If you need to send a formal cancellation notice to Hiya by registered mail, use this address:

Hiya Inc.
701 5th Ave Suite 1200
Seattle, WA 98104
USA

This is Hiya's primary legal address and is suitable for registered-mail cancellation requests. An alternative address (1301 5th Ave Ste 1600, Seattle, WA 98101) appears in some directories but is less reliable; use the 98104 Suite 1200 address for highest confidence.

Formal registered mail is rarely necessary if you've canceled via app or email, but it serves as a powerful backup if Hiya disputes that you ever requested cancellation.

Final summary: cancel hiya with confidence

Canceling Hiya is straightforward once you know which platform hosts your subscription and follow the correct steps for that platform. Whether you subscribed through Apple App Store, Google Play, or Hiya's website, each method takes fewer than 5 minutes and stops future charges immediately.

Remember: you retain premium access until the end of your current billing period after cancellation, and you're protected under Singapore's Consumer Protection (Fair Trading) Act if Hiya charges you after you've canceled or fails to provide clear cancellation instructions.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Document your cancellation, monitor your next statement, and escalate to CASE if charges continue. Your consumer rights in Singapore are clear and enforceable-don't hesitate to use them. Visit Stopee at stopee.com for guides on canceling hundreds of other services and to track your subscriptions and avoid surprise bills.