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Cancel Viber: The Right Way
How to cancel viber in singapore: the complete step-by-step guide
What is viber and why you might want to cancel
Viber is a cross-platform messaging application that lets you send text messages, make voice and video calls, and share media with other Viber users at no cost. The app also offers paid features including Viber Out (credits to call non-Viber users), destination-specific calling plans, and Viber Plus (a premium bundle with ad-free messaging, custom icons, stickers, and live chat support).
You might decide to cancel your Viber subscription for several reasons: you have switched to another messaging app, you no longer need international calling credits, or you simply want to stop recurring charges. Whatever your reason, Stopee is here to help you navigate the cancellation process with clarity and confidence.
How viber charges work in singapore
Most Viber subscriptions are processed through your device's app store (Apple App Store or Google Play) or directly through Viber's in-app payment system. This means your cancellation method depends on where you originally purchased the subscription. Understanding which payment platform holds your subscription is the first step to cancelling successfully.
Viber pricing in singapore: what you're paying for
Here's a breakdown of Viber's current subscription options available to users in Singapore so you know exactly what you may be charged for.
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Monthly worldwide calling plan | S$8.98 | Auto-renews monthly | Unlimited calls to landlines and mobiles worldwide via Viber Out |
| Viber Plus (1-month trial) | S$2.98 | One-time charge | Ad-free experience, custom icons, stickers, invisible mode, voice-to-text, message editing |
| Viber Credit Pack | S$0.98 and up | One-time purchase | Pay-as-you-go credits for international calls outside a subscription |
| Monthly destination plan (example) | Varies | Auto-renews monthly | Unlimited calls to a specific country; charges vary by destination |
Pro tip: If you are unsure which subscription you hold, check your App Store or Google Play payment history, or log into your Viber account and navigate to More > Viber Out to see active plans.
How to cancel viber subscriptions on iOS (Apple app store)
If you subscribed to Viber through your iPhone or iPad via the Apple App Store, you must cancel through your Apple ID settings - not through the Viber app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select Subscriptions.
- Find and tap Rakuten Viber (or simply Viber, depending on your region).
- Tap Cancel Subscription or Edit Subscription and then Cancel.
- You may see a confirmation prompt offering to continue the subscription at a discounted rate - ignore this if you want to cancel fully.
- Confirm your cancellation by tapping again if prompted.
Warning: Simply deleting the Viber app from your phone will not cancel your App Store subscription. Your subscription will continue to renew and charge you until you explicitly cancel it in Settings. This is one of the most common mistakes users make, and Stopee recommends checking your Apple ID subscriptions immediately if you uninstalled Viber without cancelling first.
Pro tip: Note the date your subscription renews (shown in the Subscriptions menu). Cancel at least 24 hours before that date to prevent an unwanted charge for the next billing cycle.
When does the cancellation take effect?
Your subscription remains active until the end of your current billing period. You will retain full access to Viber's paid features (such as Viber Out credits or Viber Plus perks) for the remainder of that period. Once the billing cycle ends, you lose access to those paid features, but your basic Viber account and chat history remain intact.
How to cancel viber subscriptions on android (Google play)
Android users who subscribed via Google Play must cancel through the Google Play app or website - the Viber app alone cannot process the cancellation.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Rakuten Viber (or Viber).
- Tap Cancel subscription.
- Google Play may prompt you with a retention offer or ask why you are cancelling - this is optional, and you can proceed without answering.
- Confirm the cancellation.
Warning: Removing or uninstalling the Viber app will not stop Google Play from charging you. Your subscription will continue to auto-renew unless you cancel through Google Play's subscription management. Stopee strongly advises checking your Google Play subscriptions quarterly to catch unexpected charges early.
Pro tip: You can also manage your Google Play subscriptions via the web at myaccount.google.com if you prefer cancelling from a desktop browser.
How to cancel viber out and direct in-app purchases
If you purchased Viber Out credits or a calling plan directly within the Viber app (rather than through an app store), the cancellation process happens inside Viber itself.
- Open the Viber app on your phone.
- Tap More (three horizontal lines or dots) at the bottom of the screen.
- Navigate to Viber Out.
- Select the active calling plan or subscription you wish to cancel.
- Tap Cancel plan or Cancel subscription.
- Confirm your cancellation when prompted.
Important: If you purchased Viber Plus directly through the app (not via App Store or Google Play), follow the same steps but select Viber Plus instead of Viber Out.
Pro tip: Some Viber subscriptions purchased in-app may still be processed by Apple or Google in the background. If you are unsure whether your Viber Out is an in-app purchase or an app store subscription, cancel through both channels to be absolutely certain.
What happens after you cancel: your rights and what to expect
Cancelling feels uncertain because you do not always know immediately whether the company has processed your request.
After cancellation: access, data and billing
When you cancel a Viber subscription, you retain access to all paid features until your current billing period ends. On the renewal date, your subscription stops and you no longer get charged. Your Viber account itself remains active, and all your chat history, contacts, and media remain stored in the app. Cancelling a subscription does not delete your account or messages.
If you want to completely remove your Viber account (not just cancel a subscription), you must separately deactivate your account through the Viber app's settings. This is a different action from cancelling a paid plan.
Auto-renewal and preventing future charges
Once you cancel, auto-renewal stops immediately in the system, even though you may continue using the subscription's features until the billing cycle ends. To be safe, Stopee recommends cancelling at least 24 hours before your renewal date to avoid being charged for an unwanted next period.
After cancellation, monitor your bank account or credit card statement for a few days. If you see a charge after your cancellation was confirmed, contact your payment provider or Viber's support team (see contact details below).
Refund policy: your options if you've been wrongly charged
Viber's standard terms state that subscriptions and purchases are generally final and non-refundable except where the law requires a refund.
Viber's 14-day cooling-off period
Viber does offer a 14-day cooling-off period from the date of purchase. However, this right is forfeited if you use the service during those 14 days. In practice, since Viber is immediately usable upon subscription, most users lose the cooling-off right within hours of subscribing.
Erroneous charges and your consumer protection
If you are certain you were charged in error, Viber's terms require you to notify them within 90 days. You can contact Viber support through the app or their website to dispute the charge.
In Singapore, your consumer rights are protected by the Consumer Protection (Fair Trading) Act. If Viber refuses to refund an erroneous charge, you have the right to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends keeping screenshots of your charges and cancellation confirmations as evidence.
App store and google play refunds
If you subscribed through the Apple App Store or Google Play, Viber does not process refunds directly. Instead, you must request a refund from Apple or Google. Here's how:
- Apple: Go to reportaproblem.apple.com, log in with your Apple ID, find the Viber charge, and click "Report a Problem." Apple typically responds within 24 hours.
- Google Play: Open Google Play, go to your account settings, select the purchase, and tap "Report a Problem." Google will review your request.
Pro tip: Both Apple and Google are more likely to approve refund requests if you cancelled the subscription quickly after purchase (within 48 hours). The longer you wait, the less likely they are to refund.
Your consumer rights in singapore
The Consumer Protection (Fair Trading) Act protects you against unfair commercial practices and misleading information.
What protection applies to viber subscriptions
Under Singapore law, you have the right to cancel a subscription if Viber misrepresented the service, if the subscription was charged without your clear consent, or if the cancellation process is deliberately made unreasonably difficult. If Viber refuses to honour a legitimate cancellation request or refund, you can escalate to the CCCS.
Stopee advises keeping documentation: screenshots of your subscription confirmation, your cancellation request, and any communication with Viber support. This evidence strengthens your case if you need to file a formal complaint.
Escalation and dispute resolution
If you cancel successfully but are charged again, or if Viber refuses to process your cancellation, contact the Competition and Consumer Commission of Singapore:
- Website: www.cccs.gov.sg
- Hotline: 1800-773-1600
- Email: cccs@cccs.gov.sg
The CCCS can investigate unfair trading practices and compel companies to refund consumers. This is your final escalation path if Viber does not respond to reasonable requests.
Common mistakes to avoid when cancelling viber
Many users believe they have cancelled when they have not, leading to unexpected charges weeks later.
Mistake 1: deleting the app instead of cancelling the subscription
The most common error is uninstalling Viber and assuming the subscription has ended. It has not. Your subscription continues to auto-renew through your app store, charging you regularly even though the app is no longer on your phone. Always cancel through your payment platform (Apple ID or Google Play) before deleting the app.
Mistake 2: confusing different subscription types
You may have multiple active subscriptions: one through the App Store, one through Google Play, and one purchased directly in Viber. You must cancel each one separately. Stopee recommends checking all three channels to ensure you have cancelled every active subscription.
Mistake 3: not noting the renewal date
If you cancel too late in your billing cycle, your subscription may renew before the cancellation takes effect. Always verify the exact renewal date and cancel well in advance. This is especially important for monthly plans, which renew every 30 days.
Mistake 4: overlooking the confirmation screen
During cancellation, Apple and Google sometimes show retention offers or confirmation dialogs. Users assume the subscription is cancelled after the first tap but miss a second confirmation step. Always proceed through to the final confirmation message that explicitly states your subscription has been cancelled.
Checklist: make sure your cancellation is complete
Use this checklist before you consider your Viber subscription fully cancelled.
| Step | What to check | Status |
|---|---|---|
| 1 | Confirm cancellation in your Apple ID / Google Play / Viber account settings | ☐ Done |
| 2 | Take a screenshot of the cancellation confirmation message | ☐ Done |
| 3 | Check that "auto-renewal" is marked as "off" or "cancelled" | ☐ Done |
| 4 | Note the date your subscription was set to renew (and confirm it is now removed) | ☐ Done |
| 5 | Monitor your bank statement for 5 days after cancellation to watch for unexpected charges | ☐ Done |
| 6 | If you subscribed through multiple channels, verify cancellation in each one | ☐ Done |
Why choose stopee for cancellation support
Cancelling subscriptions can feel frustrating when companies hide the cancellation button or make the process unnecessarily complicated. Stopee exists to give you clarity, confidence, and control over your finances. Our guides cover every major app and service, with step-by-step instructions tailored to your region (in this case, Singapore) and payment method.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover wrongly charged fees, and understand their rights under consumer protection law. Whether you need help cancelling Viber today or another service tomorrow, Stopee is your trusted resource for straightforward, jargon-free guidance.
Summary: your viber cancellation action plan
Here is your quick reference for cancelling Viber based on your subscription type.
| Subscription type | Where you cancel | Steps to follow | Timeline |
|---|---|---|---|
| Apple App Store (iOS) | iPhone Settings > Apple ID > Subscriptions | Select Rakuten Viber > Cancel Subscription | Immediate; active until period end |
| Google Play (Android) | Google Play app > Profile > Subscriptions | Select Rakuten Viber > Cancel subscription | Immediate; active until period end |
| Viber Out (in-app) | Viber app > More > Viber Out | Select plan > Cancel plan > Confirm | Immediate; active until period end |
| Viber Plus (in-app) | Viber app > More > Viber Plus | Select plan > Cancel > Confirm | Immediate; active until period end |
| Wrong charge or refund needed | Contact CCCS or payment provider | File complaint with evidence (screenshots) | CCCS: 5-10 business days |
Contact viber support and further help
If you need additional help or have questions about your Viber account, use these official channels:
- In-app support: Viber app > More > Help & feedback
- Email support: Check Viber's website for the support form relevant to your region
- Viber community: www.viber.com
For consumer complaints in Singapore, contact the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 1800-773-1600.
Stopee is committed to helping you take control of your subscriptions and spending. Our step-by-step guides remove the confusion from cancellation, and our consumer rights information ensures you know your protections. If you found this guide helpful, share it with friends who may be struggling to cancel Viber or other services. Stopee has helped thousands of consumers navigate cancellations with confidence, and we are here to support your financial independence.