Manage Current

How to cancel current music streaming in singapore and protect your refund rights

What is current and why you might want to cancel

Current is a subscription-based music and podcast streaming service available to listeners in Singapore. You pay a recurring fee to access a library of songs, playlists and audio content on your device. Like any subscription, you might decide to cancel - whether because you've found another service you prefer, hit a financial constraint, or simply stopped using the platform. Understanding how Current works and your cancellation options puts you in control of your spending.

This guide walks you through every step of cancelling your Current subscription, what happens to your access after you cancel, refund rules that apply to you in Singapore, and the consumer rights you can invoke if Current fails to honour its cancellation promise. At Stopee, we've helped thousands of consumers navigate subscription cancellations with confidence - and we'll do the same for you here.

Current's subscription model and what you're paying for

Current charges you a monthly or annual subscription fee to stream unlimited music and podcasts. Your payment renews automatically at the end of each billing cycle unless you cancel. The service stores your account data, playlists and preferences on its servers - but these remain linked to your account even after cancellation, unless you request full account deletion.

Why cancellation matters: taking back control

Subscriptions are easy to start but easy to forget about too. Many people cancel because they realise they're paying for a service they no longer use, or they want to switch to a competitor. Whatever your reason, cancelling stops the automatic charges immediately at the end of your current paid period. At Stopee, we believe you deserve transparent, hassle-free cancellation without hidden charges or confusing barriers.

Current pricing and billing cycles

Current offers you flexibility in how you pay, but you must check the official source to confirm the latest rates and plans.

Pro tip: Do not rely on third-party pricing websites. Log into your Current account or visit the official website to confirm your plan type, billing cycle and exact renewal date. This is your strongest defence if a dispute arises.

How to find your current plan and billing date

Your account dashboard shows your plan type, next billing date and payment method. You must know this information before you cancel - it tells you exactly when your access will stop and when you'll stop being charged. If you can't find this information in your account, contact Current support immediately.

How to cancel your current subscription

Current handles cancellations through its website account dashboard. The process is straightforward if you follow these steps carefully.

Step-by-step cancellation via your current account

1. Visit the Current website and log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link to reset it before proceeding.
2. Navigate to your account settings or subscription section - this is usually found in a menu labelled "Account", "My subscription", "Billing" or "Settings".
   • The exact label varies, but it's typically in the top-right corner or in a dropdown menu after you click your profile icon.
3. Look for an option to "Manage subscription", "View subscription" or "Billing details".
   • Click it to open your subscription overview.
4. Find the button or link that says "Cancel subscription", "Cancel plan" or "End membership".
   • Warning: Do not click "Pause subscription" - that temporarily freezes your account but does not cancel it. You will still be charged after the pause ends.
   • Click the cancellation option.
5. Current will ask you to confirm your cancellation and may offer you a discount or incentive to stay.
   • If you want to leave, ignore the offer and click "Yes, cancel" or the final confirmation button.
   • Do not click "Go back" unless you've changed your mind.
6. You will see a confirmation screen stating that your cancellation is complete.
   • Screenshot this page or write down the cancellation confirmation number if one is provided.
   • Current should also send you a confirmation email within minutes.
7. Check your email (including spam/promotions folders) for a cancellation confirmation from Current.
   • This email serves as your proof of cancellation.
   • If you do not receive one within 24 hours, log back into your account and verify the cancellation status. If it shows as "active", contact Current support.

Pro tip: Perform these steps at least 5 business days before your next renewal date. This gives you a buffer in case there's a processing delay.

Important: no app store or google play cancellation option

Current does not currently offer a subscription cancellation option through the Apple App Store or Google Play Store. Even if you originally subscribed via one of these platforms, you must cancel through the Current website itself. If you subscribed through Apple or Google, the payment method is still stored with them - but Current controls when the subscription ends. To avoid accidental charges, cancel via Current's website first, then double-check your App Store or Google Play billing settings to confirm no renewal is pending.

Cancelling by contacting current support

If you cannot access your account or the cancellation option does not appear, you can request cancellation by email or contact form. However, you must provide proof that you've tried the self-service method first, as this strengthens your case under consumer protection law. When you contact support, include your account email, full name and the date you attempted to cancel. Ask for a cancellation confirmation number in writing.

What happens to your account after you cancel

Cancellation does not mean instant loss of access - you keep your subscription until the end of your current billing period.

Your access and streaming rights during the notice period

After you cancel, Current allows you to stream music and podcasts until your current paid period expires. You do not lose access mid-month or mid-year. If you paid for access until 15 February, you can stream until 15 February even if you cancelled on 1 February. This is a significant consumer protection - you are not penalised for cancelling early.

Once your paid period ends, your account becomes inactive. You can no longer stream music or access your playlists through Current. You will not be charged after that date.

Your account data and playlists

Cancellation does not automatically delete your account. Your email, playlists, preferences and saved songs may remain stored on Current's servers. If you want to keep a record of your playlists before they disappear, screenshot them or export them (if Current allows) before your access expires.

If you want to delete your account entirely, you must request this separately through the account settings or by contacting Current support. Ask support how long Current retains your data after deletion and whether there is a recovery window. Under Singapore's Personal Data Protection Act, Current must tell you how long it stores your information and allow you to request erasure.

Refund rights and what to expect

This is where many cancellations go wrong - consumers expect refunds that subscriptions typically do not offer. At Stopee, we want you to understand exactly what you're entitled to so you're never caught off guard.

No refunds for subscription periods already used

Current's subscription model is non-refundable for the period already used. If you cancel on 5 February and your billing cycle runs until 28 February, you do not receive a pro-rata refund for the remaining 23 days. You keep access for those 23 days at no extra charge - but you don't get money back. This is the industry standard for digital subscriptions in Singapore and elsewhere.

The only exception is if you can prove that Current billed you improperly - for example, charging you twice in one month or after you successfully cancelled.

When you might qualify for a refund

You have grounds to request a refund in these specific situations:

• You were charged after your cancellation was supposed to take effect (billing error).
• You subscribed by mistake - for example, accidentally clicked "upgrade" instead of "close".
• The service is materially faulty - for instance, you cannot stream at all or the app crashes constantly - and Current has not fixed it within a reasonable time.
• You subscribed via a third party (Apple, Google, or credit card) and can prove the charge was unauthorized.

If any of these apply to you, gather your evidence - screenshots of your cancellation confirmation, your bank or credit card statement, and emails from Current - and request a refund in writing.

Device purchases and the 30-day returns window

Current may sell physical products or devices (such as speakers or hardware bundles) alongside its subscription. Physical products are subject to a separate 30-day returns policy. You can return a new, unused product with original seals and accessories intact for a full refund within 30 days. However, Current does not refund postage or delivery charges. Opened or used products cannot be returned for refund, though you may claim a replacement if there is a manufacturing defect. Once the 30-day window closes, your only option is to claim repair or replacement under the Sale of Goods Act if the product fails.

Your consumer rights in singapore and how to enforce them

Singapore law protects you as a consumer - even when dealing with subscriptions. Understanding these rights empowers you to push back if Current refuses to honour its cancellation or refund promises.

Consumer protection (Fair trading) act and your cancellation rights

Under the Consumer Protection (Fair Trading) Act, Current must disclose to you - clearly and before you subscribe - how cancellation works, what happens to your data, and whether refunds are available. If Current's terms are buried, unclear or change without notice, you have grounds to challenge the terms in the eyes of the law.

Additionally, if Current misleads you about cancellation (for example, by claiming you cannot cancel when you can, or by hiding a cancellation button), this is an unfair trade practice. You can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade, Industry and Energy (MTIE).

Sale of goods act and faulty services

If Current's streaming service is persistently faulty - you cannot play tracks, the app crashes repeatedly, or the service is unavailable - you have a right to repair, replacement or refund under the Sale of Goods Act (if the service was purchased as a good) or the Supply of Goods and Services Act (if it's treated as a service). First, give Current a reasonable opportunity (typically 30 days) to fix the fault. If they don't, you can escalate to CASE for mediation or lodge a small claims suit.

Data protection and your personal information

The Personal Data Protection Act (PDPA) governs how Current handles your data. You have the right to know what data Current holds about you, ask for corrections, and request erasure if it's no longer needed. If Current refuses to delete your data after you cancel and request deletion, this is a PDPA breach. You can lodge a complaint with the Personal Data Protection Commission (PDPC).

Escalation: complaints and dispute resolution

If Current ignores your cancellation request or refund claim, escalate through these official channels:

• Consumers Association of Singapore (CASE): File a complaint at case.org.sg. CASE will investigate and attempt to mediate between you and Current.
• Ministry of Trade, Industry and Energy (MTIE): If CASE fails or for systemic issues, report to MTIE. They regulate fair trading practices.
• Personal Data Protection Commission (PDPC): If Current mishandles your personal data, lodge a complaint at pdpc.gov.sg.
• Small claims tribunal: For disputes under SGD 10,000, you can file a claim in the District Court or small claims tribunal without a lawyer.

Keep all evidence - emails, screenshots, cancellation confirmations and billing statements - for at least 12 months after cancellation.

Common mistakes to avoid when cancelling

We know cancellation stress can cloud your judgment - so let's walk through the traps that catch even careful consumers.

Confusing pause with cancellation

The biggest trap: clicking "Pause subscription" instead of "Cancel subscription". A paused account still renews and charges you after the pause period ends. You must click "Cancel", not "Pause". If you've accidentally paused, log back in and cancel immediately.

Cancelling via third-party platforms instead of current's website

If you subscribed through Apple App Store or Google Play, you might try to cancel through those platforms. This often fails or creates confusion - you'll think you've cancelled but Current's billing will still run. Always cancel through Current's website account dashboard, not the app store.

Not saving your cancellation confirmation

Some users receive a confirmation screen but don't screenshot it or note the confirmation number. If a dispute arises weeks later, you have no proof of cancellation. Screenshot the final confirmation page and save the confirmation email.

Cancelling too close to your renewal date

If you cancel on your renewal date or the day after, Current's system may process your renewal before registering your cancellation. Always cancel at least 5 business days before your next billing date to be safe.

Assuming you'll get a pro-rata refund

Many people think: "If I cancel on day 5 of a 30-day month, I should get a 25-day refund." This is not how digital subscriptions work. You keep access for the full month but don't receive a refund. If you need to free up cash immediately, consider keeping the subscription active but removing your saved payment method so it can't auto-renew.

Pricing comparison: current vs popular alternatives

If you're cancelling Current because you want a better service, this table compares it to other streaming platforms available in Singapore.

Prices vary and are subject to change. Always check the official website of each service for the most current rates in Singapore.

Before you cancel: a final checklist

Run through this checklist before you submit your cancellation. It takes 2 minutes and prevents 90% of regret:

• Have you exported or screenshotted your Current playlists if you want to keep them?
• Do you know your next billing date? (This tells you when your final charge will happen.)
• Have you checked the cancellation process on Stopee's guide or the official Current website one more time?
• Are you cancelling at least 5 business days before your renewal date?
• Is your alternative streaming service (if any) already set up and tested?
• Have you verified that you'll receive a cancellation confirmation email within 24 hours?
• Will you take a screenshot of the final confirmation screen?

After you cancel: what happens next

Cancellation is not the end - you have responsibilities after you click that button, and Current has obligations too.

Your final billing cycle and access

You keep streaming access until your current billing period ends. After that date, your account stops working. Check your email for a final receipt once your period expires. If you're charged after that date, contact support immediately with your final receipt as evidence.

Checking your next billing statement

Monitor your bank or credit card statement for the next 4 weeks. You should see no charge from Current after your paid period ends. If a charge appears, you have strong grounds to dispute it with your bank and escalate to CASE. At Stopee, we recommend taking a final screenshot of your account showing "Cancelled" status as additional proof.

Uninstalling the app and removing payment details

Once you've confirmed cancellation, you can uninstall the Current app from your devices. If you subscribed via Apple or Google, remove Current from your billing preferences in those platforms too. This prevents accidental re-subscription if you reinstall the app by mistake.

Requesting account deletion

If you want Current to fully delete your account and data, contact support and request account deletion explicitly. Ask for a confirmation that your data will be erased and on what date. Under the PDPA, Current must comply within 30 days or explain why it cannot.

How stopee helps you take control

Stopee exists because too many people lose money to forgotten subscriptions, unclear cancellation terms and unresponsive support. Our guides - like this one for Current - break down every step, warn you about traps and show you exactly what your rights are. At Stopee, we've helped thousands of consumers cancel subscriptions stress-free, recover lost money and hold companies accountable. Whether you're cancelling Current today or another service tomorrow, Stopee is here to guide you through the process with clarity and confidence.

Contacting current for support or further assistance

If you need to contact Current for cancellation help, dispute a charge or request account deletion, use these contact methods:

Email support: Check your Current account page or the official website footer for the support email address. Include your full name, account email and the reason for your inquiry. Expect a response within 2-5 business days.

In-app help: Open the Current app, tap "Settings" or "Help", and look for a contact form or support chat. This is often faster than email for urgent issues.

Contact form on website: Visit the Current website, scroll to the footer and click "Contact us" or "Support". Fill in the form with your account details and issue. Current should acknowledge your request within 24 hours.

General address: For formal complaints or legal correspondence, Current Pte Ltd is registered in Singapore. If support does not resolve your issue, you can send a formal letter to the company's registered address (which you can find via the Accounting and Corporate Regulatory Authority, ACRA, at acra.gov.sg).

If Current fails to respond or resolve your complaint within 14 days, escalate to CASE (Consumers Association of Singapore) at case.org.sg or call them for guidance. Stopee recommends always trying direct contact first, but don't hesitate to involve a consumer authority if the company ignores you.