Manage Novoresume

How to cancel novoresume and recover your money in singapore

What novoresume is and why you might cancel

Novoresume is a web-based resume and cover letter builder that helps you create professional job application documents using templates, formatting tools and content suggestions. The service operates on a subscription model, offering a free Basic tier with limited features and a Premium tier that unlocks extra templates, cover letters, extended page limits and multiple downloads.

You might want to cancel if you have already created your resume, found a job, or prefer to use alternative tools. At Stopee, we understand that subscription services often stack up, and cancelling efficiently saves you money. The good news: Novoresume does not auto-renew, so you have control over when your paid period ends.

When cancellation makes sense

If you upgraded to Premium but completed your job application within the first 14 days, you qualify for a full refund under Novoresume's money-back guarantee. You should also cancel if you are not using the service regularly, or if you have moved to a competitor like Canva or LinkedIn Resume Builder. Stopee recommends reviewing your subscription every three months to avoid paying for tools you no longer need.

What happens to your account

Your documents remain saved in your account after cancellation, but you lose access to premium features. If you need to download your final resume or cover letter, you must export it before your paid period expires. Once your subscription ends, your account automatically reverts to the Basic (free) tier at no further cost.

Singapore consumer protection rights and your cancellation

Your legal protections under singapore law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel your subscription within a cooling-off period and receive a refund if certain conditions are met. Novoresume explicitly offers a 14-day money-back guarantee for your first upgrade, which aligns with these protections. This guarantee applies only to your initial Premium purchase and is forfeited if you download content before requesting a refund.

When you cannot get a refund

If you have already downloaded your resume or cover letter, Novoresume's Terms of Service state that your right of withdrawal is forfeited. This is a common dark pattern in software licensing: the moment you use the service, refund eligibility ends. Keep in mind that simply deleting your account does not automatically trigger a refund; you must request one explicitly through support channels before your 14-day window closes.

If Novoresume refuses a refund you believe you are entitled to, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Stopee advises documenting all communication with Novoresume support, including dates, email addresses and responses, before filing a complaint.

Methods to cancel novoresume

Cancel a web subscription directly through novoresume

If you purchased your Premium subscription directly from Novoresume's website (not through an app store), you have two options: let your subscription expire naturally or contact support proactively to cancel immediately.

1. Visit the official Novoresume help centre at the membership and refunds page to confirm your subscription type.
2. Prepare your purchase details: the date you upgraded, your order number or receipt, and confirmation that you wish to cancel.
3. Email contact@novoresume.com with the subject line "Subscription cancellation request" and include all the details from step 2.
4. Expect a response within 24 to 48 business hours. Stopee recommends keeping this email for your records.
5. If you are within 14 days of your first upgrade purchase, mention this in your email and request a refund explicitly.

Pro tip: Do not delete your account until your cancellation is confirmed in writing. Account deletion is irreversible and may complicate refund processing.

Cancel an apple app store subscription

If you subscribed to Novoresume through the Apple App Store on your iPhone or iPad, you must cancel through Apple's own subscription settings, not through Novoresume.

1. Open the Settings app on your iOS device.
2. Tap your name at the top, then select "Subscriptions".
3. Find Novoresume in the list and tap it.
4. Tap "Cancel subscription" and confirm your choice.
5. Apple will immediately stop billing at the end of your current billing cycle.
   • You retain access to Premium features until that date.
   • No prorated refunds are issued for partial months on App Store subscriptions.

Warning: Novoresume cannot access or cancel App Store subscriptions on your behalf. Even if you email support, they will direct you back to Apple's settings.

Cancel a google play subscription

Android users who subscribed through Google Play must cancel directly in the Google Play app on their phone.

1. Open the Google Play app and tap your profile icon in the top right corner.
2. Select "Manage subscriptions".
3. Find Novoresume and tap on it.
4. Tap "Cancel subscription" and follow the prompts.
5. Billing stops at the end of your current billing cycle, and your Premium access expires on that date.

Pro tip: Google Play often asks why you are cancelling. Your feedback helps both Google and Novoresume improve their service, though it does not affect your cancellation status.

Step-by-step cancellation checklist

Before you cancel

Take these actions in the 48 hours before you submit your cancellation request.

1. Log in to your Novoresume account and download all documents you want to keep.
   • Click each resume and cover letter, then select "Download as PDF".
   • Save files to a folder on your computer titled "My_Resumes_Backup".
2. Screenshot your current subscription plan and expiry date (proof of purchase).
3. If you are within 14 days of upgrading, gather your original receipt or order confirmation email.
4. Note today's date and the exact time you are about to cancel.

During cancellation

1. Submit your cancellation request using the method for your subscription type (web, Apple or Google Play).
2. Save a copy of any confirmation email or screenshot showing your cancellation was processed.
3. Do not close the browser tab or app until you see a success message.

After cancellation

1. Wait 24 to 48 hours, then log back into your Novoresume account to confirm your plan has reverted to Basic.
2. Check your bank or payment method to confirm no new charge appears on your next billing date.
3. If you requested a refund, monitor your account for credit within 5 to 10 business days.

Novoresume pricing and plan comparison

Current premium subscription costs in singapore

What premium features include

All Premium tiers unlock unlimited resume versions, up to 10 pages per document, custom layout options, unlimited cover letters, custom fonts, colours and background images, and unrestricted downloads. The only difference is the renewal interval; the annual plan offers the best per-month value at just S$14.77 per month if you spread the cost, whereas monthly billing costs S$27.85 each time.

At Stopee, we remind you that annual plans commit you to a longer period. If you are uncertain whether you will use Novoresume beyond three months, start with a monthly or quarterly subscription to test the service without overcommitting.

Refund policy and how to claim your money back

The 14-day money-back guarantee

Novoresume offers a 14-day full refund guarantee that applies only to your first upgrade purchase. This period begins on the date you upgrade to Premium. To qualify, you must request the refund within 14 days and must not have downloaded any content from the service.

To claim a refund, email contact@novoresume.com with the subject line "Refund request - first upgrade" and include your order number, purchase date, and reason for the refund. Novoresume will process your request within 5 to 10 business days and credit your original payment method.

Refunds beyond 14 days and repeat upgrades

If you upgrade a second time or request a refund beyond 14 days, Novoresume does not guarantee a refund. Your only option is to contact support and explain your situation. Some cases are resolved on a case-by-case basis, but you should not expect a refund as a standard outcome.

Warning: Downloading a resume or cover letter before requesting a refund forfeits your right to one, even if you are within the 14-day window. Novoresume's Terms of Service state that any use of the downloaded content means you have accepted the service and cannot reverse the purchase.

What to do if novoresume denies your refund

If you believe you are entitled to a refund and Novoresume refuses, escalate your complaint to the Consumers Association of Singapore (CASE). CASE provides free mediation services and can compel Novoresume to review their decision if you have evidence that you did not download content or that you made the request within 14 days. At Stopee, we have seen CASE intervention succeed in recovering refunds that companies initially rejected.

What happens after cancellation

Your account and documents

Cancelling does not delete your account or your saved documents. You can still log in and view your resumes and cover letters after your Premium period ends. However, all Premium features are disabled: you cannot edit documents beyond their current state, cannot export as PDF, cannot add new cover letters, and cannot access extra templates.

If you ever want to upgrade again, your old documents are still there, and you can re-activate Premium at any time by purchasing a new subscription.

Billing after cancellation

Once your paid period ends, no further charges are applied. Novoresume does not auto-renew, so you will not wake up to surprise charges on your next billing date. Your account simply reverts to Basic at no cost.

That said, if you subscribed through Apple or Google, monitor your payment method for 30 days after cancellation to confirm no stray charges appear. Some app store subscriptions show as "pending" briefly after cancellation and then drop off.

Common mistakes to avoid when cancelling

Mistakes that cost you money

Cancelling a service can feel stressful, and small mistakes can leave you either re-subscribed or unable to claim a refund. Here are the traps Stopee sees most often.

Downloading before requesting a refund. The biggest mistake is exporting your resume and then asking for a refund. Novoresume considers any download as acceptance of the service, which forfeits your refund rights. If you want your money back, request it first, and only download after confirmation that the refund was denied.

Cancelling through the wrong channel. If you subscribed via Apple App Store but email Novoresume asking them to cancel, nothing happens. Novoresume cannot access app store subscriptions. You must cancel through Apple or Google yourself. This confusion often results in users thinking they have cancelled when they have not.

Deleting your account instead of cancelling your subscription. Many users think account deletion cancels their subscription. It does not. Deleting your account removes your documents and profile but leaves your subscription active and billing continues. Always cancel your subscription first, then delete your account if you wish.

Missing the 14-day refund window. The 14-day guarantee runs from your upgrade date, not from when you decide to cancel. Mark your calendar immediately after upgrading, because after day 14, no refund is guaranteed. If you are on the fence, request a refund proactively on day 10 or 11 rather than waiting until day 13.

Not saving proof of your cancellation request. If you email support, save that email. If you cancel through an app, take a screenshot. Without proof, it becomes your word against Novoresume's if a charge appears later. Stopee always recommends keeping cancellation confirmations for at least 60 days.

Comparison of novoresume alternatives

How novoresume stacks up against competitors

Novoresume's main advantage is its free Basic tier and transparent, non-auto-renewing billing. If you cancel, you know for certain that no further charge will hit your account. By contrast, some competitors use auto-renewal, which means forgetting to cancel results in unwanted charges. Stopee values services that prioritise customer control, and Novoresume scores well on this metric.

Contact and escalation information

How to reach novoresume support

For all cancellation, refund and account questions, contact Novoresume directly at contact@novoresume.com. Response times are typically 24 to 48 business hours. Always include your order number, email address and a clear description of your request.

Novoresume is headquartered in Copenhagen, Denmark and does not maintain a Singapore office. However, as a consumer in Singapore, you are still protected under the Consumer Protection (Fair Trading) Act, and Novoresume must honour refund requests that fall within their stated policy.

Escalation to CASE

If Novoresume does not respond to your cancellation or refund request within 7 business days, or if they refuse a refund you believe you are entitled to, file a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can apply pressure on overseas companies to settle disputes. You can lodge a complaint online at www.case.org.sg or call their hotline at 6100 0315.

At Stopee, we recommend exhausting direct communication first, but do not hesitate to escalate if a company ignores you. CASE intervention has helped thousands of Singapore consumers recover refunds and cancellation fees.

Final summary and next steps

Cancelling Novoresume is straightforward because the service does not auto-renew and offers a transparent 14-day refund guarantee on your first upgrade. Your main tasks are: download your documents before the deadline, choose the right cancellation method for your subscription type (web, Apple, or Google), and request a refund within 14 days if you qualify.

Remember that downloading content forfeits your refund rights, so request money back before exporting your resume. If Novoresume refuses a refund you believe you are entitled to, escalate to CASE rather than accepting a denial. Most importantly, save every confirmation email and screenshot so you have proof of your cancellation and can follow up if a stray charge appears.

Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they thought were lost. If you have questions about your Novoresume cancellation or want a second opinion on whether you qualify for a refund, visit Stopee.com to access free guides and connect with consumer advocates in Singapore. Your money is yours, and you deserve clarity and control over your subscriptions.