Manage Foodvisor

How to cancel foodvisor in south africa and reclaim your subscription

What foodvisor is and why you might want to cancel

Foodvisor is a nutrition and food-tracking application that leverages photo recognition technology to help you log meals, monitor calorie intake and track your fitness progress. The service combines automated meal identification with coaching features to support your dietary goals.

You can subscribe through the Apple App Store, Google Play Store or directly via Foodvisor's website using Stripe payments. Most users who cancel Foodvisor do so because they either reach their fitness goals, find the app interface confusing or realise the cost doesn't justify the value for their lifestyle.

Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you stop charges immediately and understand your refund rights under South African consumer law.

Common reasons for cancelling foodvisor

Some subscribers cancel because they achieve their health targets and no longer need daily tracking. Others find the meal photo recognition feature unreliable for local South African foods, or they prefer competing apps with simpler interfaces. Budget constraints, forgotten subscriptions and dissatisfaction with the coaching quality are equally common triggers.

Stopee has helped thousands of subscribers identify the right moment to cancel and navigate the process without losing money to unnecessary renewal charges.

The cost of staying subscribed

Foodvisor Premium charges renewal fees automatically every month or year, depending on your plan selection. If you forget to cancel before your renewal date, you will be charged the full amount and may struggle to reclaim that money if you act slowly.

The longer you delay cancellation, the greater the financial impact of unwanted charges on your account.

Your consumer rights when cancelling foodvisor

South African consumer protection law gives you strong rights when dealing with subscription services, regardless of where Foodvisor is registered.

The consumer protection act and your 14-day withdrawal right

The South African Consumer Protection Act (CPA) grants you a 14-day right of withdrawal from the date you conclude the contract, which means you can cancel Foodvisor and request a full refund within 14 days of your first charge without providing a reason. This period is non-negotiable and applies whether you subscribed through an app store or directly on Foodvisor's website.

To exercise this right, you must notify Foodvisor or the relevant app store in writing within the 14-day window. Keep proof of your notification because you may need it to escalate a dispute.

Non-conformity and performance guarantees

If Foodvisor fails to deliver the features, accuracy or functionality promised in its marketing materials, you have grounds to terminate the contract and demand a refund under non-conformity clauses. For example, if the meal photo recognition consistently fails to identify South African foods or the coaching feature does not work as advertised, you can escalate your complaint to Foodvisor's support team and request a full refund beyond the 14-day window.

Foodvisor's "Satisfied or Refunded" offer (applicable to the Coach Level 4 plan) also guarantees a full refund within 14 days if you complete the programme but do not achieve measurable weight loss, provided you notify Foodvisor in writing.

Escalation to the national consumer commission

If Foodvisor refuses to honour your withdrawal right or disputes your non-conformity claim, you can lodge a complaint with the National Consumer Commission (NCC), South Africa's independent consumer authority. The NCC investigates disputes at no cost to you and can compel Foodvisor to refund your money if the company acted unlawfully.

Stopee recommends gathering all transaction records, screenshots of app features and copies of support emails before escalating to the NCC, as these documents strengthen your case significantly.

How to cancel foodvisor step by step

Your cancellation method depends on where you subscribed. Each platform has different cancellation procedures and refund timelines, so follow the exact steps for your platform to avoid common pitfalls.

Cancel foodvisor via apple app store

If you subscribed through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple's system. Deleting the app or your Foodvisor account does not stop the subscription; Apple will continue charging you until you explicitly cancel.

1. Open the App Store on your Apple device and tap your profile icon (Apple ID) in the top right corner.
2. Select Subscriptions from the menu that appears.
3. Find Foodvisor in your active subscriptions list and tap it.
4. Tap Cancel Subscription and confirm your choice.
   • Apple will ask you to confirm; select the reason for cancellation (optional but helpful for feedback).
   • Your access will continue until the end of your current billing period; Apple will not charge you again after that date.
5. Check your email for a cancellation confirmation from Apple within a few minutes.
6. Pro tip: Screenshot the cancellation confirmation screen immediately, as proof that you cancelled on this date.

Warning: Apple's refund window is 14 days from the charge date. If you cancel after 14 days have passed, you will not be refunded for that billing period, but you can still request a refund by contacting Apple Support directly and explaining the reason for your dissatisfaction.

Cancel foodvisor via google play store

If you subscribed through the Google Play Store on an Android device, Google manages your billing and cancellation. Like Apple, Google does not stop charging simply because you uninstall the app or delete your Foodvisor account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
3. Tap Subscriptions to view your active subscriptions.
4. Select Foodvisor from the list.
5. Tap Cancel subscription and follow the prompts to confirm.
   • Google will ask why you are cancelling; provide honest feedback so they understand your reason.
   • Your subscription will remain active until the end of your current billing cycle; no further charges will apply after that date.
6. Wait for a confirmation email from Google (usually within minutes).
7. Pro tip: Take a screenshot of your subscription status page showing "Cancelled" to prove you cancelled on this specific date.

Warning: You have 14 days from your charge date to request a refund through Google Play. After 14 days, Google will decline refund requests unless you can demonstrate that Foodvisor failed to deliver promised features.

Cancel foodvisor via direct website subscription

If you subscribed directly on Foodvisor's website using Stripe (not through an app store), you cancel through your Foodvisor account dashboard. This method is less common but applies if you paid with a credit card directly.

1. Visit the Foodvisor website and log in to your account using your email and password.
2. Navigate to Manage My Account or Account Settings (usually found in a menu or profile dropdown).
3. Locate the Subscription status section or Billing tab.
4. Find your active subscription and select Cancel subscription or Disable auto-renewal.
   • Some accounts show a toggle switch; others show a "Cancel" button. Both achieve the same result.
   • Foodvisor may ask why you are cancelling; this feedback is optional but helps the company improve.
5. Confirm the cancellation when prompted.
6. Check your email for a cancellation receipt from Foodvisor (normally sent within 24 hours).
7. Pro tip: Export or screenshot your account dashboard showing "Subscription Cancelled" as proof of the cancellation date and time.

Warning: Do not delete your Foodvisor account immediately after cancelling your subscription. Deleting your account may prevent you from requesting a refund or contacting Foodvisor if a disputed charge appears on your statement later. Wait at least 30 days after cancellation to confirm no further charges are applied before deleting your account.

What happens to your account and data after cancellation

Cancelling your Foodvisor subscription does not automatically delete your account or erase your meal logs and progress data. Understanding what remains accessible helps you plan your next steps.

Access to foodvisor features after cancelling

When you cancel Foodvisor, your access to Premium features (advanced meal recognition, coaching insights and custom meal plans) stops at the end of your current billing period. You will be downgraded to the free tier, which typically includes basic meal logging and general nutrition information. Your existing meal history and logged data will remain visible, so you can review your progress even after cancelling.

Verify the exact date your access ends by checking your subscription confirmation email or your account settings in the app. This prevents unexpected loss of functionality.

Deleting your foodvisor account and data

If you want Foodvisor to delete your personal data (email, meal logs, profile information), you must request account deletion separately, either through the app settings or via email to Foodvisor's support address. Cancelling your subscription alone does not trigger data deletion.

Stopee recommends requesting data deletion in writing to Foodvisor's registered address (details provided at the end of this guide) to ensure you have proof of your request, particularly if your data includes health or fitness information covered by South African privacy laws.

Will you get a refund for foodvisor?

Your refund eligibility depends on how long you have been subscribed, which platform you used and whether Foodvisor breached its obligations to you.

The 14-day refund window

The South African Consumer Protection Act grants you a 14-day withdrawal period from the date you conclude the contract (the charge date). If you cancel Foodvisor within 14 days and notify the relevant party (Apple, Google or Foodvisor directly), you are entitled to a full refund of your subscription fee.

To claim this refund, contact the platform where you subscribed within the 14-day window and explain that you are exercising your withdrawal right. Keep your cancellation confirmation email as proof of your timely notice.

Refunds via apple app store

Apple processes refunds for subscriptions cancelled within 14 days of the charge date. You do not need to ask Apple for a refund; if you cancel within the window, Apple will automatically credit your Apple ID account or original payment method within 3 to 5 business days.

If you cancelled within 14 days but did not receive a refund after 7 days, contact Apple Support directly, reference your cancellation date and request a manual refund investigation.

Refunds via google play store

Google Play offers refunds for subscriptions cancelled within 14 days of purchase. Like Apple, Google will automatically process a refund if you cancelled on time. The refund will appear in your original payment method or Google Play balance within 5 to 10 business days.

If 10 business days have passed and you do not see a refund, contact Google Play Support, provide your order number (visible in your email receipt) and ask them to investigate.

Refunds via foodvisor website direct subscription

If you subscribed directly on Foodvisor's website using Stripe, your refund eligibility depends on your location. EU and UK residents are covered by stronger refund rules and can claim refunds within 14 days more easily. South African residents have a 14-day withdrawal right under the Consumer Protection Act, but Foodvisor may resist refunds if the 14-day window has closed. If Foodvisor refuses your refund request beyond 14 days, you can escalate to the National Consumer Commission for investigation.

Pro tip: Always request your refund in writing (email) to Foodvisor so you have documented evidence of your request and their response. This becomes critical if you need to file a complaint with the NCC later.

The "Satisfied or refunded" guarantee

Foodvisor offers a unique refund guarantee on its Coach Level 4 plan: if you complete the full coaching programme but do not achieve measurable weight loss, you can request a full refund within 14 days of your final charge. To claim this, you must notify Foodvisor in writing with evidence that you completed the programme as instructed. This guarantee applies only if you meet all eligibility conditions (consistent meal logging, following the coaching plan and no medical exemptions).

Foodvisor pricing and subscription plans in south africa

Foodvisor offers multiple subscription tiers with varying features and costs. Review the pricing table below to confirm the plan you are cancelling and understand what you will lose access to once your subscription ends.

Note: Prices are illustrative and may vary depending on your current app store region and any active promotions. Always check your invoice or subscription confirmation for the exact amount you are charged.

Common mistakes when cancelling foodvisor

Cancellation seems straightforward, but subscribers often make critical errors that cost them money and refunds. Being aware of these pitfalls protects your wallet and simplifies the process.

Deleting the app instead of cancelling the subscription

This is the most common mistake and the one that costs subscribers the most money. Deleting the Foodvisor app from your phone does nothing to stop your subscription; Apple, Google and Foodvisor will continue charging you automatically every month until you explicitly cancel through the platform's billing settings.

Always cancel first through the app store or website, then delete the app. This ensures you retain proof of cancellation and prevent accidental re-installation from reactivating your subscription.

Deleting your foodvisor account instead of cancelling billing

Cancelling your Foodvisor account (removing your profile and data) is separate from cancelling your subscription. Deleting your account does not stop billing. In fact, deleting your account before cancelling billing may prevent you from accessing your subscription settings to cancel later, leaving you unable to prove you ever tried to cancel.

Always cancel your subscription first, wait 7 days to confirm no further charges appear, then request account deletion if you no longer need your data.

Missing the 14-day refund window

The 14-day window starts on the charge date, not the subscription start date. Many subscribers assume they have 14 days from when they first created their account, which is incorrect. If you are charged on 1 March, your 14-day window closes on 14 March. Any cancellation request after 15 March falls outside the refund window.

Set a reminder on your phone for day 10 if you are unsure whether you want to keep Foodvisor. This gives you 4 days of buffer time to cancel and claim a refund if needed.

Cancelling through the wrong channel

If you subscribed through Apple App Store, you must cancel through Apple, not through Foodvisor's website. If you cancel through the wrong channel, the subscription remains active and you will still be charged. Verify your subscription source (check your email receipt or your app store account history) before attempting to cancel.

Not saving proof of cancellation

App stores and Foodvisor send confirmation emails when you cancel, but these emails can be lost in spam or deleted accidentally. Take screenshots of your subscription status page (showing "Cancelled" or "Subscription will not renew") immediately after cancelling. These screenshots protect you if you need to dispute a charge on your bank statement later.

Stopee advises keeping cancellation proof for at least 90 days, as some fraudulent charges appear weeks after the cancellation request.

Timeline for cancelling foodvisor and receiving your refund

Understanding the refund timeline prevents anxiety and helps you track your money accurately.

Immediate actions (day of cancellation)

You can cancel Foodvisor instantly through any platform, and your cancellation takes effect immediately in the system. However, access to Premium features typically continues until the end of your current billing period (not immediately upon cancellation). Screenshot your cancellation confirmation on the same day.

Refund processing (days 1 to 14)

If you cancelled within 14 days of your charge date, your refund will be processed automatically by the app store or Foodvisor within 5 to 10 business days. Check your original payment method (bank account or credit card) or your Apple ID / Google Play balance for the refund credit.

If refund does not arrive (day 15 onward)

If 10 business days have passed and you do not see a refund, contact the relevant platform (Apple Support, Google Play Support or Foodvisor directly) and provide proof of your cancellation date. If the platform refuses your refund, escalate to the National Consumer Commission within 30 days of the charge date for the best outcome.

How to escalate a refund dispute with foodvisor

If Foodvisor or the app store denies your refund request unfairly, you have formal escalation options under South African law.

Contact foodvisor's support team in writing

Send a formal email to Foodvisor's support address (details below) requesting a refund, explaining your reason and attaching proof of cancellation. Use clear subject lines like "Refund request for subscription charged on [date]" so your email is not ignored. Foodvisor must respond within 5 business days in most cases.

Lodge a complaint with the national consumer commission

If Foodvisor refuses to refund your money within 14 days of your request, file a complaint with the National Consumer Commission (NCC). The NCC investigates for free and can compel Foodvisor to refund you if they find the company acted unlawfully. Provide the NCC with all email correspondence, bank statements showing the charge and screenshots of your cancellation confirmation.

Stopee recommends filing your NCC complaint within 30 days of the disputed charge for the strongest legal position.

Checklist for cancelling foodvisor safely

Use this step-by-step checklist to ensure you cancel Foodvisor without losing money or access to your refund rights.

1. Verify which platform you subscribed through (Apple App Store, Google Play Store or Foodvisor website).
2. Note the date of your last charge and confirm it is within 14 days if you want a refund.
3. Cancel through the correct platform using the detailed steps provided in this guide.
4. Screenshot the cancellation confirmation screen immediately.
5. Receive and save the cancellation confirmation email from the platform.
6. Check your bank statement or payment method after 5 business days to confirm no further charges appear.
7. If you are within the 14-day refund window, monitor your account for the refund credit within 10 business days.
8. If a charge appears after you cancelled, contact the platform immediately and provide your cancellation proof.
9. If the refund is denied, write to Foodvisor's support address and request a manual refund review.
10. If Foodvisor refuses, escalate to the National Consumer Commission with all supporting documentation.

Where to send complaints and cancellation requests for foodvisor

Foodvisor's registered offices and complaint addresses are listed below. Use the complaint address for formal refund requests or escalations.

Foodvisor's official contact addresses

Primary registered office: 40 bis rue Violet, 75015 Paris, France

Cancellation and complaints address: 21 rue du Faubourg Saint-Antoine, 75011 Paris, France

Alternative headquarters: 46 rue Raspail, Levallois-Perret, France

Send formal cancellation requests, refund appeals and complaints to the complaints address (21 rue du Faubourg Saint-Antoine) via registered mail or email (if an email address is listed on the Foodvisor website or in your account settings). Keep proof of postage or email delivery for your records.

Contacting the national consumer commission

If Foodvisor or the app store refuses to refund your money, contact the National Consumer Commission:

National Consumer Commission (NCC)
Email: complaints@thencc.org.za
Phone: 0860 10 60 80
Website: www.thencc.org.za

The NCC accepts complaints free of charge and can order Foodvisor to refund disputed amounts if your claim is valid.

Why stopee exists and how we help you cancel with confidence

Subscription services rely on forgotten or misunderstood cancellations to retain customers who no longer want their service. Dark patterns, confusing cancellation interfaces and buried billing pages make it hard for you to cancel quickly and reclaim your refund rights.

Stopee was created to cut through this complexity. We provide clear, step-by-step cancellation guides for thousands of subscription services, helping you understand your consumer rights, avoid costly mistakes and recover money owed to you. Stopee has helped thousands of consumers cancel Foodvisor, reclaim refunds and take control of their subscriptions, and we are committed to doing the same for you today.

Your money is yours. Your time is yours. Your choice to cancel should be simple, free and instant. Stopee makes that happen by empowering you with knowledge, proof and escalation pathways that companies cannot ignore.

If you cancelled Foodvisor but did not receive your refund, or if Foodvisor disputed your cancellation, Stopee is here to support your next steps. Visit stopee.com to explore guides for other subscriptions, learn your consumer rights in detail and access templates for formal refund requests that hold companies accountable.